school of retail - trade intelligence...• gain an understanding of the sa food and grocery retail...
TRANSCRIPT
school of retailcustomer excellence
learning and capability building solutions
Trade Intelligence .............................................................................
OUR APPROACH
Navigating the trading context ........................................................
Why Trade Intelligence? ...................................................................
Our clients .........................................................................................
BRIEFINGS AND WORKSHOPS
Retail Trends – Future-proof your business ....................................
Tradescape series – Know your Retail/Wholesale Customer .........
Tradescape 2.0 .............................................................................
Tradescape 3.0 – Customer Gap Analysis ...................................
Tradescape 4.0 .............................................................................
Effective Category Management .....................................................
Shopper Marketing at Retail ............................................................
Effective New Product Listing .........................................................
Winning at the Point-of-Purchase ...................................................
CBP Toolkit .......................................................................................
ACADEMY PROGRAMMES
Learning platforms ...........................................................................
The Academy module basket ..........................................................
3
4
6
8
9
10
11
12
13
15
16
17
19
21
21
2
INDEX
school of retail Trade Intelligence 1
Trade Intelligence school of retail 2
Founded in 2004, Trade Intelligence (Ti) is South Africa’s leading source of
Fast Moving Consumer Goods (FMCG) retail business research, insight and
capability solutions designed specifically to support the achievement of
efficient and profitable retailer-supplier trading relationships.
• Optimise trading partner collaboration
• Improve industry understanding and efficiency and
• Maximise ROI on trade spend
From work readiness to executive on-boarding the School of Retail curriculum
provides the capability, insight and tools to know and engage your retail
customer. This booklet provides details of our learning and capability building
solutions.
Our Offering Our Mission
To promote
effective and
profitable retailer-
supplier trading
relationships and to
upskill and inspire
best talent across
the FMCG industry
in Southern Africa.
Retail Research
• Market, Channel & RTM Reports• Retailer Trade Profiles• Supplier Executive Reports
School of Retail
• Management & Executive Briefings• Commercial Planning Workshops• Academy Learning Solutions
Publishing
• Trade Tatler• Syndicated Educational Content• Malls to Market Series
school of retail Trade Intelligence 3
OUR APPROACH
Navigating the Current Trading Context
We are operating in a context where retailers, wholesalers and FMCG suppliers are feeling the impact of a number of factors.
At management and executive levels:• In a time of accelerating change, it is imperative to have intelligence regarding the market,
channel dynamics and the grocery retail trends influencing it all• With escalating pressure on suppliers to increase trade spend, drive category profitability,
and align commercial plans with key retail customers, it is foundationally critical to have insight into every facet of your retail customer’s business and expectations
• With management and executive levels increasingly multi-hatting due to the shortage of skill and experience, it is essential to have access to the intelligence required for decision making
At graduate / new entrant level:• FMCG retail has a language of its own, complex routes to market and ways of working and
engaging, which graduates are not taught at tertiary institutions• Knowledge about the market, the industry and the sector in which they are expected to
operate is their ticket to the game
Your competitive advantage lies in how well your teams are equipped to respond to these organisational and trading climate challenges relative to your competitors.
What the Retailers/Wholesalers are saying...
Feedback from regular retailer interviews and our retail research clients revealed the critical need for a service that provides key industry insights and capability building solutions.
“My suppliers keep changing their
Account Managers and so there’s no
understanding of my business,
how to handle my account or service
my needs”
“We are looking to achieve key touchpoint efficiencies, but the
foundation knowledge is lacking”
“My shelves are not elastic, I need suppliers who think not only about their brand, but about the growth
and profitability of the category when bringing me new products”
Ti School of Retail Customer Excellence solutions are designed to equip your teams to respond.
Trade Intelligence school of retail 4
Why Trade Intelligence?Trade Intelligence is a research and capability building business focused on the consumer goods retail and wholesale trade. Our clients are major manufacturers and service providers who use our products and services to keep abreast of developments in their key customers’ businesses, their performance and key strategic drivers, and the environment in which they operate.
We leverage our unmatched consumer goods industry knowledge, to bring relevant and informed School of Retail Customer Excellence solutions.
Our Facilitators
Programmes are facilitated by experienced Ti analysts who hold over 150 face-to-face interviews with key decision-makers per annum enabling dynamic content presented with knowledge and insight from collective decades of experience.
Relevant, Customised Content
From work-readiness to Executive on-boarding, the School of Retail provides the insights, capability and tools to know and engage with your retail customer.
Foundation Intermediate Executive Integrated
school of retail Trade Intelligence 5
6
“There is change…
and that change
really requires
new thinking
– and, more
importantly, new
ways of working
together within
that thinking. The
thinking is actually
the easy part;
making it happen
is harder”
Anne Hartslief Executive Associate
Trade Intelligence
Trade Intelligence school of retail 6
Our Clients
Ti provides retail business research and insight services to approximately 40 of South Africa’s major consumer goods manufacturers and service providers, some of which are refl ected below.
school of retail Trade Intelligence 7
BRIEFINGS AND WORKSHOPS
“Equip your leadership teams with the
knowledge and insights they need to
take your business into the future”
Our School of Retail programmes range from 1,5 hour retail trends presentations and half-day executive briefings, to 2-3 day practical workshops.
The following is a handful of the programmes we offer. For ease of reference we have colour-coded these in terms of their primary relevance:
Customer / Account Management / Sales Teams
Brand Marketing / Customer Marketing / Shopper Marketing Teams
Field Operations Teams
Maryla MasojadaCEO Trade Intelligence
Trade Intelligence school of retail 8
“Our mission is to show up as a customer-centric business in the eyes of our retail customers –
the briefing helped me to understand what this means in the current and future environment”
“Well done and wow... Ti is doing an amazing job –
I found loads of value in the content”
retailtrendsInsight into what is shaping consumer goods retail in South Africa in the short to medium term
In a context of accelerating technological change, amidst the extreme economic strain being experienced by shoppers and businesses alike, it is key to understand how winning retailers and suppliers are positioning themselves for growth in response.
The briefing is designed to equip executive and senior management teams with a relevant, informed strategic view of the SA grocery retail market, and what is shaping the strategies and behaviours of our retailers.
Programme Overview
• Understand the macro trading context and how it is influencing South African shopper behaviour
- How macro trends influencing South African shopper behaviour and as a result, the demands they are making on those who supply or service them
• The Consumer Goods Retail landscape – who is winning, who is losing? - A comparative view of performance across topline KPI’s
• The key trends that are shaping shopper behaviour, retailer strategy and retailer-supplier trading relationships in the short to medium term
- Understand how these trends are shaping the grocery retail sector in South Africa, and how retailers and suppliers are positioning for growth in response
Learning Outcomes
• Know and understand the impact of the current and immediate future trends shaping the consumer goods retail sector, how retailers and suppliers are positioning for growth in response, and the resulting impact on your business
• Gain knowledge which underpins the building of a profitable sustainable business strategy and plan
Attendees
From board level executives to field operations, the briefing is framed according to audience seniority and strategic or operational emphasis requirement.
Delegate Feedback
Sales DirectorMajor FMCG Supplier
DelegateNestlé Sales Conference
school of retail Trade Intelligence 9
tradescape SERIESThe starting point to working with your retail or wholesale customer, is to know and understand their business. The Tradescape series is designed to ensure you have a thorough knowledge of your customer and your products route-to-market.
Modules are designed by channel, focusing on the following retail and wholesale customers operating in the South African consumer goods retail market.
Channel Retail Group Trading Format
Corporate Retail
Wholesale
and Hybrid
INDEPENDENTBUYING GROUPS
Trade Intelligence school of retail 10
Marketing ManagerTiger Brands Academy
National Planning and Strategy ManagerL’Oreal
“I wish I had been exposed to all this information sooner, as it’s so
important for my job”
“Best industry training in the market. A logical approach to retailers in
South Africa”
tradescape 2.0A comprehensive introduction to Consumer Goods Retail and Retailers
The foundation knowledge required to effectively trade and engage with South African’s major FMCG retailers (your ticket to the game).
Programme Overview
• The programme provides delegates with a solid understanding of the industry – its shifting dynamics, channel structures and major players – providing a clear view of the ‘so what?’ for your business. The programme also provides clear understanding across channels (retail, hybrid, wholesale cash & carry, formal independent retail, inter alia)
Learning Outcomes
• Gain an understanding of the SA food and grocery retail industry, the players, the channel structure, routes-to-market and growth dynamics
• Learn about the SA PESTLE** factors impact on shopper behaviour and as a result retail strategy
• Gain insight into the strategies and growth imperatives of major retailers, and their resulting expectations of suppliers
• Understand the comparative performance across the retailers – who is winning and who is losing?
• Learn the foundational principles of retailer-supplier engagement and how to leverage the opportunities that these present for your business
**Political, Economic, Social, Technological, Legal and Environmental factors.
Attendees
Suitable for those who require the foundation knowledge to trade and engage with SA consumer goods retailers and wholesalers.
• Junior Key Account Managers • Category Managers • Marketing Executives• Brand Managers • Supply Chain Managers • Operations Directors• Sustainability Managers • Buyers
Delegate Feedback
school of retail Trade Intelligence 11
Key Account ManagerKellogg’s
“Great course, giving us all time to take a step back and see where we are at as a business and plan our way forward with our customers”
tradescape 3.0 customer opportunity analysisBuild an informed and aligned customer commercial plan
An annual imperative to building an informed and aligned Customer Commercial Plan. This Strategic Workshop is designed to kick-start your Channel & Customer commercial plan.
Programme Overview
• This programme is designed as a strategic workshop which kickstarts your annual customer commercial planning calendar with the right data, intelligence and insights. Develop a clear understanding by retail customer of the opportunities and threats to your business and your brands and most importantly build informed and aligned customer commercial plans
• The programme will provide you with the insight to effectively engage with your retail and wholesale customers from a place of real insight, with a clear understanding of the cross-functional ‘So What?’ for your business
Learning Outcomes
• Understand current and forecast the consumer goods retail trading conditions, and its impact on shopper behaviour and dynamics
• Know and understand the channel and retail customer performance – who is winning and who is losing?
• Gain deeper insight into the retail customer’s strategic focus areas, channel and format strategies and operational imperatives
• Build a customer opportunity and risk assessment (SWOT analysis). The content to begin populating your Customer Commercial plan
• Take the first critical step in your Customer Commercial Plan build
Attendees
Targeted at FMCG manufacturers – KAM, Shopper and Sales teams• Customer Team: National Account Managers / Key Account Managers /
Customer Commercial Managers• Shopper Marketing and Category Managers• Customer Operations Managers
Delegate Feedback
Trade Intelligence school of retail 12
Director and Community GMChep SA
“Excellent presentation and interaction with audience – definitely an excellent
learning opportunity for all”
Head of Customer Coca-Cola Southern Africa
“A big THANKS to you for delivering such a great session. We were incredibly pleased with the detailed customer information and level of engagement from the participants”
tradescape 4.0Executive Briefing I Strategic Insight into your Trading Partners
Top-to-top engagement with retail and wholesale customers across the functions is critical to optimising customer relationships and return on trade spend. Is your Executive team equipped with the necessary knowledge into your retail and wholesale customers trading context and strategic growth imperatives to be able to engage effectively?
Programme Overview
• This half-day comprehensive programme is designed to bring the trade into your boardroom, equipping board level and executive teams with the knowledge and insight to effectively engage with your retail and wholesale trading partners
• See the market through your customer’s eyes, and emerge with a clear view of the ‘So What?’ for your business
Learning Outcomes
• Be equipped to lead your team from a place of real understanding and insight into shifting FMCG market, channel and shopper dynamics and how key industry stakeholders are positioning for growth
• Understand your retail and wholesale customers channel and format strategies to align your business for growth
• Emerge with a clear understanding of the context in which your team is building their customer, brand, shopper marketing, supply chain and sustainability business plans
Attendees
• CEOs • Marketing Managers / Directors• Sales Directors • Group Account Managers• Supply Chain Directors • Customer Operations Executives• Sustainability Managers • Merchandise Executives
Delegate Feedback
school of retail Trade Intelligence 13
Effective Category ManagementDo you understand the principles of Category Management and what managing categories as strategic business units means for your business and your retail/wholesale customer? Where are South African retailers and wholesalers at in terms of implementation of Category Management within their businesses, and what is the resulting impact on you, the supplier?
Programme Overview
• Customised to fit your level of experience, and stage of evolution in the Category Management process, this programme is designed to bring clear understanding of the principles of effective Category Management, providing insight into your retail customers’ current category differentiation strategy, stage of evolution in the category management space, and the resulting impact on your business and decision-making processes
• We explore each of the steps in the Category Management process. From category definition and role to strategy and scorecard development, the programme provides a holistic and practical understanding of Category Management and its application in the South African trading context
Learning Outcomes
• Understand the principles and benefits of Category Management and how to apply the 8-step process to your business, aligning with your retail/wholesale customer’s position on the Category Management evolution continuum
• Understand the tools and techniques you need in place to build a compelling and creative shopper and category strategy and plan by channel, by customer
• Know how to select the right tactics to deliver your shopper and category strategy, maximising your and your retail/wholesale customer’s profitability
Attendees
• Category Managers • Customer Marketing Managers• Sales Executives • Marketing Managers• Customer Operations Managers • Key Account Managers• Merchandise Managers
Trade Intelligence school of retail 14
“Excellent insights
into our key
trading partners.
Well presented
with great subject
knowledge”
National Sales ManagerJ&J
school of retail Trade Intelligence 15
“Very impressed. Good presentation, very knowledgeable. Very insightful and relevant to my current position”
Trade Development Manager Aspen
Shopper Marketing at RetailA comprehensive workshop designed to equip Brand and Shopper Marketing teams with a clear understanding of how to work with retail customers to engage the shopper and maximise your ROI on trade marketing, promotional and new product development spend.
Programme Overview
• This programme will equip brand and shopper marketing teams with the knowledge and retail customer insight required to engage with internal sales and account management teams, as well as directly with the retail/wholesale customer regarding product route-to-market, retail and wholesale customer segmentation, new product listing distribution targets and shopper marketing campaigns
• This programme will ensure that brand marketers are able to have an informed conversation with sales and key account management teams regarding your products route-to-market, retail and wholesale customer segmentation, new product listing distribution targets and promotional campaign concepts
Learning Outcomes
• To understand latest drivers and pressures in the macro retail landscape, with particular reference to impact on shopper dynamics and how your retail customers are positioning for growth in response
• With the practical knowledge and insight into each of your Retail Customers’ shopper marketing strategy and tactical execution activities – from shopper segmentation to promotional activity on the shop floor – to achieve maximum ROI on promotional spend
• To be inspired by global and local point of purchase best practice, innovation and execution on the shop floor
• Build informed, retail customer-aligned brand and shopper marketing plans to deliver an effective and customer aligned brand marketing strategy and activation plan, optimising your retail customers shopper engagement platforms
Attendees
• Brand Marketing • Customer Marketing• Shopper Marketing • Category Teams
Delegate Feedback
Trade Intelligence school of retail 16
Effective New Product ListingDo you understand the challenges that your Sales / Key Account Management teams face when presenting your new product launch to retail and wholesale buyers? Do you understand your retail and wholesale customers shopper segmentation models in order to establish the optimal route-to-market for your new product? What are the factors that influence a retail buyers decision to list your new product?
Programme Overview
• This programme is designed to equip marketing and brand teams with the knowledge you need to effectively take your new product to market, from identifying your optimal route-to-market to maximising the opportunity to achieve 100% product listing
• A relevant category proposition for your retail/wholesale customer is an imperative to getting your product onto the shop shelf. From identifying the shopper need to discussing impact on category profitability, this programme will equip brand marketers to have an informed conversation with your internal sales/key account management teams, as well as the retail/wholesale buyer
Learning Outcomes
• Understand the new product listing procedure for each of your retail/wholesale customers, and the impact of product innovation on their category management, ranging and merchandising strategy’s
• Equip your key account management teams with the right communication tools and new product launch rationale to hold an informed category-relevant conversation with the retail/wholesale buyer, to ensure you get your product listed
• Emerge with a new product launch checklist to guide your new product development project team from concept to product launch – optimising your opportunity for success in taking your product to market
Attendees
• Marketing Directors• Marketing Managers• Brand Managers• New Product Development Managers
school of retail Trade Intelligence 17
“Excellent presentation taking theory to practical, really appreciated the
international examples”
“Very insightful. Good discussions around POP”
Key Account Manager Premier FMCG
Customer Ops Manager Premier FMCG
Winning at the Point of PurchaseAn effective merchandising strategy, and achieving the ‘perfect store’, play a fundamental role in achieving your sales objectives and targets. Do you understand the principles of ranging and merchandising, and the influence of the point of purchase on shopper purchase decision-making? Is your field sales team equipped with the knowledge and tools to maximise your product sales opportunities?
Programme Overview
• This programme covers the principles of in-store point of purchase excellence – what it means, its impact on category and brand profitability and how to tailor your range and merchandising plan to meet your channel, retail/wholesale customer and shopper needs
• The programme goes beyond the effective merchandising plan to how to manage your field sales operations teams, providing you with the knowledge and tools to optimise performance at the coalface – where your product and your shopper meet
Learning Outcomes
• Understand how the consumer decision tree and effective execution at the PoP (point of purchase) influence shopper buying behaviour, and how to tailor your range and merchandising plan accordingly
• Know how to identify the right performance data to build a compelling range and assortment proposition for your business and your retail/wholesale customer
• Understand what constitutes the ‘perfect store’ by channel and by format and how to use an effective PoP Scorecard to drive field operations behaviour to deliver your ‘perfect store’ objectives
• Insight into best-practice point of sale and promotional display on the shop floor – ‘who is winning on the shop floor?’
Attendees
• Field Operations Managers • Category Managers• Brand Managers • Account Managers• Customer Insights Managers
Delegate Feedback
Trade Intelligence school of retail 18
school of retail Trade Intelligence 19
cbptoolkitThe insight and toolkit you need to build an effective, relevant customer business plan
A unique customer planning programme, which is designed specifically for South African consumer goods suppliers. Based on global and local Customer Business Planning best practice and underpinned by a unique one-on-one ‘coaching’ approach, your key account team will emerge with a relevant, manageable and measurable customer plan by channel, customer and format.
The programme is customized to your needs depending on your stage of evolution in:I. The customer business planning process, andII. Extent of cross-functional retailer engagement
Stages of the Retail – Supplier Relationship Evolution
Programme Overview
• In a context of ‘too much data’ and ‘not enough actionable insight’ – our practical approach will ensure you maximise the business intelligence data at your fingertips to highlight the gaps and opportunities for your business
• CBP Specialist one-on-one coaching provides a safe, constructive context in which to build a practical, manageable customer plan and KPI scorecard
Learning Outcomes
• Emerge with a clear ‘situation-analysis’ of your Customer’s current and expected trading reality, how retailers and suppliers are positioning for growth, and the resulting ‘So What? for your business
• Understand how to build a winning commercial proposition – maximising category value for you and your customer by channel, by format
• Return to your desk with a simple, yet effective customer business plan and scorecard template, the insight and support to populate it, and the ability to track delivery against the plan
Elementary Advisory Planning Strategic Partnership
Trade Intelligence school of retail 20
An Integrated Programme
“This was the first programme that has given me a practical, simple template that I understand. I came out with a working tool which doesn’t just sit on my shelf”
Account Manager Adcock Ingram
Delegate Feedback
school of retail Trade Intelligence 21
TI ACADEMY SOLUTIONS
For companies who are looking for a holistic, integrated academy solution, Trade Intelligence will build a 1-3 year programme that (is):
1. Customised to respond to your specific learning and development needs across key functions and levels of seniority
2. Aligned with the your business strategy and stage of evolution in the strategic customer business planning process
3. Promotes cross-functional engagement and business planning
4. Maximises training and development ROI
The outcome is to be respected by your Retail and Wholesale customers as a customer-centric business.
Learning Platforms
Our clients adopt one or a combination of the below learning platforms to optimise the translation of learning into action.
The Academy Module Basket
Ti work in partnership with our clients, dovetailing our expertise with your current ways of working to optimise programme outcomes. We partner with specialists in their fields to deliver a full spectrum of skills and capability solutions.
The table 1.1 on the right illustrates the Trade Intelligence basket of modules which allow for flexibility in terms of application and customisation to ensure a solution that is relevant to our client needs.
Classroom and boardroom learning, dovetailed with guest speakers from trade and best-practice service providers
Coaching and mentoring (programme specific)
Briefings and practical workshops
Retailer-Supplier Forums (off-site booking)
Trade Intelligence school of retail 22
Foundation Intermediate Advanced Integrated
Customer Excellence
Tradescape 1.0 + 2.0 – Know your Customer
Introduction to Key Account Management 1.0 + 2.0
The principles of Demand Management 1.0 + 2.0
CBP Toolkit 1.0 + 2.0
Tradescape 3.0 – Customer Gap Analysis
Effective Key Account Management 3.0
Route-to-Market and Channel Strategy Devt 3.0
CBP Toolkit - Building your Customer commercial Plan 3.0
Building an effective Contact Strategy 3.0
Tradescape 4.0 – Executive Briefing
Joint business planning – steps to integration 4.0
RTM and Channel Strategy Insights 4.0
Top-to-top engagement – Executive insights
In-Store Excellence
Winning at the POP 1.0 + 2.0
The principles of effective ranging and merchandising 1.0 + 2.0
Pricing Tactics at the shop shelf 1.0 + 2.0
Effective promotion management 2.0
Winning at the POP 3.0
Building an effective merchandising plan 3.0
Category Tactics – Pricing and Promotion 3.0
Wining at the POP 4.0 – global & local; best practice
Insight Excellence
Introduction to Retail data 1.0
Tuning data into Insight – 1.0 + 2.0
Optimising Business Intelligence 3. 0
Translating Data to Insight – extracting the value 3.0
Global & Local Retail Trends and best prac-tice insights
Category Excellence
Category Management 1.0 + 2.0 – Getting Started
Effective Category Management – the integrated 8-step process 3.0
Global & Local Retail Trends and best practice insights
Shopper Excellence
Shopper Marketing at Retail 1.0 + 2.0
Effective ROI on Trade Spend 1.0 + 2.0
Shopper Marketing at Retail 3.0
Effective ROI on Trade Spend 3.0
Insight into Retail Shopper Strategy and Dynamic 4.0
Innovation Excellence
New product listing – delivering an effective retail proposition 1.0 + 2.0
Effective New Product Listing 3.0
Commercial Excellence
Basic Trade Maths 1.0
Customer Financial Measures 2.0
Retail Maths 3.0
Trading Terms 3.0 – Building a winning Commercial Proposition
Retail Maths – Master Class
Integrated
, softw
are autom
ated C
ustom
er Co
mm
ercial Business P
lanning
Table 1.1
www.tradeintelligence.co.za
+27 [0] 31 303 [email protected] Box 51077, Musgrave 4092Unit 2A. 33 Churchill Road,Morningside, Durban 4001www.tradeintelligence.co.za
@TradeTatlertradeintelligencetradeintel