school of hospitality and tourism · journal of hospitality and tourism research 2. tourism...

School of Hospitality and Tourism

TOUR797

WORK INTEGRATED LEARNING

SEMESTER 1, 2018

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TOUR797 Tourism Work Integrated Learning Semester 1 2018

Paper Code and Title: TOUR797 - Tourism Work Integrated Learning Level: 7 Credits: 60 credits equivalent to four (4) 15 credit papers Pre-Requirements: 300 points from the AK1277 BITM schedule Learning Hours: 600 (Work Placement = 300, Academic learning = 300)

Paper Coordinator Name: Megan Roberts Email: [email protected] Phone: 09-9219999 ext. 5144 Office: WH429

Prescriptor A workplace related project enables students to draw together the knowledge, skills and capabilities learned from academic studies and to extend and apply their learning beyond the educational institution. Students will reflect on their personal and professional career development and focus on the processes and outcomes of their particular project.

Learning Outcomes On completion of this paper, successful students should be able to:

1. Contextualise the placement organisation within the relevant professional environment 2. Critically reflect upon personal and professional development during the placement

experience 3. Critically evaluate the connection between the placement project, professional publications

and academic literature 4. Demonstrate appropriate academic (Level 7) oral and written communication skills relevant to

a professional environment

Assessment # Assessment type Due date

Academic weeks Weighting Learning

outcomes

1 Project Proposal Week 3 Thursday 15 March, 12pm 10% 2, 3,4

2 Project and Project Report

Part A: Project Outline Week 6 Thu. 05 April, 12pm

Part B: Project report (draft) Week 9 Thu. 10 May, 12pm

Part C: Project and Project report (final) Week 12 Thu. 31 May, 12pm

Part A: 5%

Part B: 5%

Part C: 30%

1,3,4

1,3,4

1,3,4

3 Reflective Portfolio Week 11 Thu. 24 May, 12pm 30% 2,3,4

4 Poster and Oral presentation

Wednesday 20 June, time TBA 20% 1,2,3,4

Students are expected to be available for all assessments (including examinations and tests) at the time scheduled during the Semester (26th Feb – 22nd June). Any exceptions relate to only those exceptional circumstances beyond your control. Applications for alternative arrangements will only be granted through the Special Consideration Applications (SCA) process. For examples of exceptional circumstances please refer to https://blackboard.aut.ac.nz/webapps/aut-sca-bb_bb60/UserGuideStudents.pdf

https://blackboard.aut.ac.nz/webapps/aut-sca-bb_bb60/UserGuideStudents.pdf


Paper Requirements Tourism Work Integrated Learning is worth the equivalent of four (4) 15-point papers. To successfully complete this paper, the following conditions must be met:

• Obtain a final minimum mark of 50% overall in the paper; • Submit all assessments. If any assessment is not handed in, a DNC grade will be awarded

for the paper. While in general previous student feedback was positive there were some helpful recommendations that we have taken on board. The following changes have been made to the paper accordingly:

Project assessments have been rewritten to remove repetition

Greater emphasis on the Project work required including a new project outline assessment

A week between the reflective portfolio and project report due dates

The reflective portfolio has been simplified to allow for greater creativity

The need for industry mentor meetings with 12 signed meeting agendas has been clarified

Readings There are no required texts

Recommended readings Bassham, G. (2005). Critical thinking: A student’s introduction. Boston, MA: McGraw-Hill.

Emerson, L (ed.) (2000). Writing guidelines for business students (2nd ed.). Palmerston North, New Zealand: Dunmore.

Facione, P. A. & Gittens, C. A. (2013). Think critically. Boston, MA: Pearson.

Kotler, P., Bowen, J., & Makens, J. (2010). Marketing for hospitality and tourism (5th ed.). New Jersey, NJ: Pearson.

Millar, S., & Theunissen, C. (2008). Managing organisations in New Zealand. Auckland, New Zealand: Pearson.

Shelley, P.B. (2010). The art of reflection. In S. Cottrell, Skills for success: The personal development handbook (2nd ed., pp.188-204). Bassingstoke, UK: Palgrave Macmillan

Supplementary reading Resources for this paper include refereed academic articles available through the AUT library database. The following journals could be of assistance. However, please extend your learning by researching other academic journals relevant to your topic and area of the tourism industry.

1. Journal of Hospitality and Tourism Research

2. Tourism Management

3. Journal of Hospitality and Tourism Education


Student Responsibilities

Class times and places These are shown on your personal timetable, which is available from the ARION website https://arion.aut.ac.nz

Blackboard Resources are posted online and it is your responsibility to download the appropriate course material and bring this to class. It is highly recommended that you prepare for each class and tutorial by reading the material prior to class.

Submitting your assignment Follow the instructions on the assessment details carefully, including information on

• Due date and time; • Submission instructions; and • Turnitin requirements

It is the student’s responsibility to know what method is required for this paper, detailed in the assessment instructions. No responsibility will be taken by the lecturer or the School of Hospitality and Tourism for assignments left under office doors or handed into administration offices. Where to hand in the assignment will be specified under submission instructions. Unless instructed otherwise by your lecturer, all written assignments are to be submitted to Turnitin. If an assignment is not submitted to Turnitin, it will not be marked and you will receive a DNC (Did Not Complete). Turnitin is software that determines if the work is your own and not someone else’s work. Therefore, you are required to submit an electronic version of your assignment through the link on Blackboard. Instructions for using Turnitin will be provided in class. The submission title for Turnitin must be your STUDENT ID number. You will receive a confirmation of your submission to your email address.

Grades In-course grades will be posted either in Grade Centre on Blackboard or Arion. Note that grades posted on Blackboard or Arion are provisional only until after Exam Board at the end of each semester. Final results will be sent through Arion Correspondence.

Programme Manual Refer to the Programme Manual for information on:

• Referencing and Turnitin • Assignment cover sheets • Special consideration for assessments • Academic Integrity process • Examination Procedures • Appeals

https://arion.aut.ac.nz/


WIL Student’s commitment to host employer

The student is expected to be treated as other employees and to work in accordance with the host organisation’s regular schedule for 12 consecutive weeks, which may include public holidays. By negotiation with the employer, the student must arrange to attend six seminar/workshop sessions at AUT related to their assessments and progress and attend weekly meetings with their Academic Supervisor.


Weekly Schedule

Week Lecture /tutorial Assessment dates

Academic week 1 Placement week 1 (26 Feb – 02 March)

Workshop 1 – Introduction, professional conduct, mentor meetings Thursday, 01 March, 12pm – 3pm

Academic week 2 Placement week 2 (05 March – 09 March)

Workshop 2: Proposal workshop Thursday, 08 March, 12pm – 3pm,


Workshop 3: Critical reading and critical thinking and reflection - SLC Thursday, 15 March, 12pm – 3pm

Assessment 1 - due Thursday 15 March, 12pm


Academic mentor meeting - reporting placement activities and project discussions



Academic week 6 Placement week 6 (04 April – 06 April)


Assessment 2 – Part A, due Thursday 05 April, 12pm

Academic week 7 Placement week 7 (09 April – 13 April)

Workshop 4: Assessment workshop Thursday, 12 April, 12pm – 3pm

SEMESTER BREAK 16 April – 27 April

Placement weeks 8 & 9

Academic week 8 Placement week 10 (30 April – 04 May)

Workshop 5: Report writing Thursday, 03 May, 12pm – 3pm

Academic week 9 Placement week 11 (07 May – 11 May)


Assessment 2 – Part B, due Thursday 10 May, 12pm

Academic week 10 Placement week 12 (14 May – 18 May)

Completing project report End of placement

Academic week 11 (21 May – 25 May)


Assessment 3 – due Thursday 24 May, 12pm

Academic week 12 (28 May – 01 June)

Workshop 6: Presentation Skills Thursday 31 May, 12pm – 3pm,

Assessment 2 – Part C, due Thursday 31 May, 12pm

Academic week 15 (18 June – 22 June) EXAM WEEKS

Oral Presentation and Poster Showcase

Assessment 4 Wednesday 20 June, time TBA


Assessment Details Assessment 1: Project Proposal Assessment Weighting: 10% of total mark for the paper. Due date and time: Week 3 – Thursday 15 March, 12pm Submission & Turnitin: To be submitted electronically via Blackboard including

appendices Assessment brief: Project Proposal is to be discussed with the Academic Supervisor and needs to include a cover sheet in the format below and the following sections:

Assessment Title: Project Proposal

Student Name & ID:

Organisation Name:

Industry Mentor Name & Role:

Academic Supervisor Name:

Project Topic Area:

Project Title:

Meeting Agendas attached:

1. Project overview Provide an overview of the project including the way in which the project will be presented.

2. Annotated Bibliography Annotate five sources. These may be a combination of journal articles and textbooks. A minimum of three recent journal articles relevant to the project is required. Provide a brief summary of the literature, this summary may include tables, figures or diagrams. Clearly describe the relevance of the chosen literature to the project. Conclude the relevance section by citing two additional articles/

text books that may be included in the Project Report literature review section (see example below).

General guidelines for the annotations: Make sure that journal articles have a publication date of 2000 or later

Write in complete sentences with an academic voice

Within the annotation you need to use in-text referencing

The process of preparing an annotated bibliography will help identify journal articles to use in relation to the project report. The relevance of each article must be justified.

Start each annotation on a new page (insert page break)

Example layout for each annotation Start each annotation on a new page (insert page break) Annotation #__ APA 6th reference:

Key words:

Summary of literature (minimum 2 paragraphs with in-text citations):

Relevance to the project (minimum 1 paragraph):

Two unique references to read next on this topic: (list in APA 6th format)


3. SMART Goals Create 4 SMART Goals that are focused on your personal (soft skills) and professional (technical or

hard skills) development related to your experience at your placement organisation.

Example layout for each S.M.A.R.T. Goal S.M.A.R.T. Goal #__ Goal Title:

Goal Type: (personal soft skills or professional technical/hard skills)

SMART Goal table:

Specific

Measurable

Attainable (Achievable)

Relevant (Realistic)

Time Based

Strategy for achievement

4. Job Description Include a copy of your job description from your employer. If you do not have a formal job description, create one from your experience in week one and discuss with your Industry Mentor.

5. Meeting Agendas Design your own agenda format. Attach the meeting agendas signed by your Industry Mentor from the first two meetings where project topics are clearly shown.

6. Reference List Include all references used within the project proposal; company websites, company documents,

annotated articles / sources and the additional references.


Assessment 1: Marking Criteria - Project Proposal Student Name & ID: ________________________________________________________

Criteria Appendices attached

1 Project overview Overview of the project, project purpose and tasks

Detailed and explicit overview of the project. Excellent presentation of project importance

Very good overview of the project. Importance of project presented adequately

Overview overview of the project lacks depth and detail, could be presented more clearly

Project is not described in enough detail. Importance of project omitted

2 Annotated Bibliography keywords, summary, selection, reasoning and unique references to read next

Excellent key words connected to the project. Clearly and concisely summarises concepts in the literature. Reasoning is valid and connected to the project and/or organisation Relevant and varied literature selected and supported by two unique references

Very good key words. The concepts in the literature are summarised with minor inconsistencies Adequate reasoning for selection with some connection to the project and/or organisation. Literature mostly relevant and varied, for the annotation and two additional references

Adequate key words selected. Attempts to identify concepts in the literature. Some irrelevant literature and reasoning for selection is unclear.

Key words are not linked to the project or placement. The work is over-reliant on direct quotes and lacks integration with own words. Irrelevant literature with flawed reasoning for selection for the annotation and two additional references.

3 Goals Career development goals and strategy

S.M.A.R.T. goals set for both professional and personal development. Realistic goal achievement strategy

Generally S.M.A.R.T. goals set for both professional and personal development. Most goal achievement strategies are realistic

Some S.M.A.R.T. goals set but not all are achievable or realistic. Not all goal strategies are realistic

Goals not S.M.A.R.T. Unrealistic goals and unrealistic strategies for achievement

4 Overall communication, job description and signed meeting agendas

Language is fluent and appropriate with correct grammar and sentence structure. Correct APA format. Meeting agendas clearly show evidence of detailed discussion with industry mentor about the project

Language is effective and appropriate. A few minor spelling and grammar errors. Minor errors in APA format. Meeting agendas show evidence of some discussion with industry mentor about the project

Repetition, lack of clarity, and informal or inaccurate language included. Frequent errors in APA format. Meeting agendas indicate minimal discussion with industry mentor about the project

Incorrect and inappropriate language. Major errors in spelling, grammar and APA formatting. No meeting agendas attached.

Comments:

Overall grade A+ A A- B+ B B- C+ C C- D


Assessment 2: Project and Project Report Assessment Weighting: 40% of total mark for the paper Due dates and times: Part A: Project Outline (5%) Week 6 – Thursday 05 April, 12pm Submission instructions: To be submitted electronically via Blackboard Part B: Draft Project and Project Report (5%) Week 9 – Thursday 10 May, 12pm Submission instructions: To be submitted electronically via Blackboard Part C: Project and Final Project report (30%) Week 12 – Thursday 31 May, 12pm Submission instructions: Bound hard copies deposited in the assignment box on WH

Level 4 including Arion coversheet and appendices plus

Electronic submission via TURNITIN on Blackboard excluding appendices

Overall Assessment Brief: The assessment objective is to present the Project to an excellent industry standard and to critically evaluate the project output in the Project Report in relation to relevant literature. The assessment is in three parts: Part A: Project Outline (5%) After having discussed the focus of your project with your industry mentor and academic supervisor

write an overview describing the project. Describe the way in which the completed project will be

presented, why the project could be useful to the organisation and what resources you might need

to access from the organisation.

You must include the following:

1. A complete Table of Contents for your Project Report

2. A list of topic headings for the sections of your Project with a 2-3 sentence explanation of the

content within each topic heading

3. A project timeline, presented as a Gantt Chart, word table or excel sheet, that identifies the

proposed project tasks, resources and time required

4. A two page example from one section of the project showing the intended layout/format


Assessment 2: Part A - Marking Schedule - Project Outline

Comments

1 Table of Contents

2 Topic headings and explanation

3 Project timeline

4 Layout example

Overall Project Report grade

A+ A A- B+ B B- C+ C C- D


Assessment 2: Part B - Draft Project and Project Report (5%) Feedback on your draft Project and Project Report will be provided by your Academic Supervisor. See instructions for the Project Report (Part C), the more complete the draft, the greater the feedback.

Assessment 2: Part B - Marking Schedule - Draft Project and Project Report

Comments

Project Report and Project areas

Project with all sections completed

Formatting to professional standard

Communication – quality of writing

Referencing



Assessment 2: Part C - Project and Project Report (30%) You will need to structure the layout of your Project and Project Report to accommodate the needs of your organisation and project type however the following headings are required:

1. Introduction. Provide a brief overview of the organisation and the project. You should include

detail of the organisations activities and its external environment. Discussion should identify the management structure of the company, its values, culture and dynamics. Include an explanation of the potential or actual impact of the project and its importance to the organisation. Minimum 500 words.

2. Project. Clearly present the relevant information that underpins the project. Include a description and examples of the different aspects of the project as evidence of the work completed. Minimum 1000 words.

3. Literature Review. Provide a review and critical analysis of both professional and academic literature relevant to the topic of your project and in the context of the organisation and its activities. Your choice of literature reflects your understanding of the relationship between theory and practice. Identify 3-4 themes within which to organise relevant literature, presenting a minimum of one page per theme. Minimum of 20 references and 1000 words.

4. Discussion. Discuss and critically evaluate the connection between the project and relevant referenced literature. Minimum 500 words.

5. Conclusion. Include recommendations if appropriate. These should be logical, in the context of the project undertaken and rational in respect to their implementation. Suggest and justify future projects that could be of benefit to this organisation. Minimum 300 words.


Assessment 2: Part C - Marking Schedule - Project and Project Report

Student Name & ID ____________________________________________________________

Project Criteria

Presented to an excellent industry standard appropriate for business use

The project output is presented to an excellent industry standard in a detailed and coherent format

The project output is well-structured, clear and includes all relevant information

The project output is limited and in places inappropriately structured

The project output and inclusions are unstructured and unfocused

Project Report Criteria

1 Introduction Comprehensive overview of the organisation and project

A comprehensive overview of the organisation and of the importance of the project

A clear overview of the organisation and overall importance of the project

Attempts to provide an overview of the organisation and the importance of the project

The overview/ introduction is unclear or incomplete

2 Project Detailed and coherent project information/ material & processes

A coherent and detailed project presented to an excellent industry standard. Including project examples

A well-structured project including all relevant information and project examples

Limited presentation of the project and in places inappropriately structured. Some project examples

The project is unstructured and unfocused, limited project inclusions

3

Literature Review A relevant, varied and systematic literature review

Consistently demonstrates critical analysis and evaluation of both professional and academic literature

Structured review of both professional and academic literature with some critical analysis and evaluation

Minimal attempt to critically analyse professional and academic literature

The work is descriptive and lacks any critical thought or analysis.

4 Discussion A discussion that critically analyses the relationship between the project and relevant literature

Excellent discussion that critically analyses the relationship between the project and referenced literature

Some critical analysis of the relationship between the project and referenced literature

Attempts to demonstrate critical analysis of the relationship between the project and referenced literature

Lacks critical analysis. The relationship between the project and literature is unclear

5 Conclusion The conclusion reflects project outcomes and recommends future projects

A concise and detailed summation of the report. Relevant future project suggestions are well justified

Conclusion does not include all relevant outcomes and lacks detail. Future projects stated only

Minimal conclusion with limited future project suggestions and/or justification

Conclusion unclear and incomplete. No future project suggestions or justification

6 Communication and Presentation Report format, Communication and APA 6th formatting, formal language (3rd person)

Language is fluent and appropriate. The formatting is correct and citations accurately follow APA 6th guidelines

Language is effective. The formatting and references are complete but contain some errors

Language includes repetition, lack of clarity, informal and inaccurate language. Some references omitted, errors in formatting

Does not always use language correctly and in many places inappropriate. Reference formatting contains substantial errors



TOUR797 Tourism Work Integrated Learning Semester 1 2018 Page 2

Assessment 3: Reflective Portfolio Assessment Weighting: 30% of total mark for the paper Minimum word count 3000 Due date and time: Due Thursday 24 May, 12pm Submission instructions: To be submitted electronically via Blackboard including

attachments Assessment Brief: The purpose of a reflective portfolio is to think deeply and critically about your own actions and to construct meaning from your Work Integrated Learning experience. In order to critically reflect on your experience you must use a model of reflection for each reflection you write, you may use the same model (eg DIEP) or use different models. Reference the models, tools or resources including critical thinking literature, academic literature and professional publications throughout your reflections. Reflect on the following points, in first person narrative and apply a model or systematic approach to each reflection.

1. INTRODUCTION

An introductory reflection on why and how you chose your placement organisation.

A reflection about your placement role and project tasks.

A reflection about the process of working on your project.

2. SMART GOALS

A reflection on each of the SMART goals you set and how you managed your

development. Insert each smart goal as a table above each reflection.

3. PLACEMENT EXPERIENCE

A reflection about your industry mentor meetings and the workplace feedback you received, with examples from the attached feedback form and meeting agendas.

A reflection on the placement experience.

4. CONCLUSION

A concluding reflection that outlines how you will take the skills developed during

your work experience forward to your future working life. How has this experience

helped you to determine your future career path?

5. REFERENCES and ATTACHMENTS

Reference list support each reflection with external sources and quotes.

Workplace feedback form Include a printout from CareerHub

Meeting agendas Include 12 signed industry mentor meeting agendas.


Assessment 3: Marking Schedule - Reflective Portfolio Student Name & ID: ________________________________________________________ NOTE: signed agendas must be attached

Comments: Overall Reflective Report grade


Criteria Appendices attached 1. Introduction Introductory reflection about placement, role and project development

Excellent, in-depth and systematic reflections about how you secured your placement, the connection between your role and project tasks and project development.

Very good and systematic reflections about how you secured your placement and the connection between your role and project tasks.

Attempts to demonstrate evidence of reflection about how you secured your placement and the connection between your role and project tasks.

The work is descriptive and does not systematically address how you secured your placement and the connection between your role and project tasks.

2. SMART Goals Personal and professional development reflection about SMART goals

Detailed and in depth reflection on each SMART goal and development

Very good reflection on the SMART goals and development

Attempts to demonstrate reflection about the SMART goals and development

The work is descriptive and does not address planning for development or SMART goal evaluation

3. Placement Critical analysis of meetings, workplace feedback and overall placement experience supported with weekly meeting agendas

Clear and in-depth critical analysis of meetings, workplace feedback and overall placement experience. 10-12 signed meeting agendas used to support reflection

Elements of critical analysis of meetings, workplace feedback and overall placement experience. 8-10 signed meeting agendas used to support reflection.

Attempts to demonstrate critical analysis of meetings, workplace feedback and overall placement experience. 6 – 8 signed meeting agendas used to support reflection

The work is descriptive and lacks critical thought or analysis of meetings, workplace feedback or overall placement experience. Less than 6 signed meeting agendas used to support reflection

4. Conclusion outlining skills developed and relevance for future career path

Skills developed and application of these to future career path are relevant and well justified

Learnt skills are relevant to future career path, however justification lacks depth

Minimal discussion of skills developed, lacking relevant justification towards future career path

No evidence of developed skills and no relevant justification

5. Communication Systematic model applied to all reflections to enable critical evaluation 1st person presentation APA

A systematic approach or model is clearly & consistently used for all reflections Language is 1st person, fluent and appropriate with correct grammar and sentence structure. Correct APA 6th format.

Reflections contain some elements of a systematic approach or model Language is fluent and appropriate. A few minor spelling and grammar errors. Minor errors in APA format.

Attempts to demonstrate the use of a systematic approach or model Repetition, lack of clarity, and inaccurate language included. Frequent errors in APA format

The work is descriptive and does not apply a systematic approach or model Incorrect and inappropriate language. Major errors in spelling, grammar and APA formatting.


Assessment 4: Poster and Oral Presentation Assessment Weighting: 15% of total mark for the paper. Due date and time: Friday 23 February, location and individual times to be

confirmed Assessment format: The presentation will be assessed by two markers. No

deferments are allowed except in special circumstances and must be supported by evidence

Turnitin requirement: Not applicable Submission details: The oral presentation is in person and will take 10 minutes

followed by 5 minutes of questions. PDF of poster is to be uploaded into Blackboard The size of your poster must be A1: 841 x 594mm

The aim of the poster presentation is for you to present in a fluent, well organised and engaging manner your workplace; its industry and goals; your tasks and project and important aspects of your Reflective Portfolio.

1. Provide a clear overall introduction (30-60 second overview) 2. Describe the project output and work tasks 3. Present the most relevant literature connected to the project, include a short

reference list 4. Reflect on your professional development and workplace feedback 5. Describe what you have achieved; what hasn’t been achieved and why; and explain

any issues or limitations that you experienced To deliver a professional presentation you will need to pay attention to your: Personal Presentation: includes professional dress Poster Design

All information is clear and appropriate

Images and content combine to adequately deliver a high visual impact

There is clear attention given to balance, proportion, harmony, and restraint


Assessment 4: Marking Schedule – Poster and Oral Presentation

Student name and ID: __________________________________________________________

Markers: __________________________________ Start time:______ Finish time:______ Criteria

1 Visual and verbal overview of project (project, literature, reflection)

Clear visual overview of the project. Clear and concise spoken overview

Visual overview of the project provided. Clear spoken overview

Limited visual overview of project, spoken overview of project is unclear

Visual overview is unclear and difficult to read. No spoken overview is provided

2 Significance and relevance of the project to the organisation

Clear and concise presentation of the significance of the project and relevance to the organisation

Significance of the project and its relevance to the organisation stated

Unclear presentation of the significance of project and its relevance to the organisation

No presentation of the significance of the project and its relevance to the organisation

3 Connection to relevant literature

Excellent connections between project and relevant literature

Good connections made between relevant literature and the project

Limited connections made to relevant literature and the project

Presentation is only descriptive with no real connection between literature and the project

4 Reflection on professional development during the placement and Workplace feedback

Clear, thoughtful reflection on professional development and workplace feedback

Attempt made to reflect on professional development and feedback during the placement

Limited reflection on professional development and feedback during the placement

No obvious reflection on professional development or feedback received

5 Communication, delivery and Q&A

Pace, clarity of voice and language of a professional standard. Competently replied to Q&A

Above average delivery, areas to improve in pace, clarity, language or time frame Q&A answered reasonably well

Lack of clarity, informal or inaccurate language. Lack of confidence in Q&A replies

Inappropriate language and poor delivery for a professional presentation. Replies to Q&A inadequate

Overall Poster Presentation grade


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