sb6183 docsis® 3.0 cable modem - the home depot docsis 3.0 cable modem . the cable modem :

SB6183 DOCSIS® 3.0 Cable Modem

User Guide

ARRIS Copyrights and Trademarks

©2015 ARRIS Enterprises, Inc. All rights reserved.

No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 3

Table of Contents

1. Safety and Regulatory Information .......................................................................... 5

Important Safety Instructions ............................................................................................ 5

FCC Statements .................................................................................................................. 7

Caring for the Environment by Recycling .......................................................................... 9

2. Getting Started ..................................................................................................... 10

Introduction ..................................................................................................................... 10

In the Box ......................................................................................................................... 10

Additional Item(s) You May Need ........................................................................... 11

System Requirements ...................................................................................................... 11

Contact Information ........................................................................................................ 12

3. Product Overview ................................................................................................. 13

Front Panel ...................................................................................................................... 13

Rear Panel ........................................................................................................................ 14

Cable Modem Label ......................................................................................................... 14

4. Installing the Cable Modem ................................................................................... 15

Connect the SB6183 to Your Computer .......................................................................... 15

Establish an Internet Connection .................................................................................... 16

5. Using the Cable Modem Web Manager ................................................................. 17

Start the SB6183 Web Manager ...................................................................................... 17

SB6183 Web Manager Screen Options ................................................................... 18

Get Help ........................................................................................................................... 19

Exit the SB6183 Web Manager ........................................................................................ 19

6. Monitoring Your Cable Modem and Connected Network ....................................... 20

View the SB6183 Network Connection Status ................................................................ 20

View the SB6183 Product Information ............................................................................ 21

View the SB6183 Event Log ............................................................................................. 22

View the SB6183 Cable Modem Configuration ............................................................... 22

Reset the SB6183 Configuration Settings ........................................................................ 23

Reboot the SB6183 .......................................................................................................... 24

Exit the SB6183 Web Manager ........................................................................................ 25

7. Troubleshooting Tips ............................................................................................. 26

Solutions .......................................................................................................................... 26

SURFboard SB6183 User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 4

Front Panel LED Icons and Error Conditions .................................................................... 27

8. Warranty Information ........................................................................................... 28


Chapter 1

Safety and Regulatory Information

Important Safety Instructions

Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.

This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included with the device.

Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.

To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.

Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use.

Installation of this device must be in accordance with national wiring codes and conform to local regulations.

Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

Chapter 1: Safety and Regulatory Information


Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet.

Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.

Place this device on a stable surface.

Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet.

Always first touch the coaxial cable connector on the device when disconnecting or reconnecting the Ethernet cable from the device or user’s PC.

It is recommended that the customer install an electrical surge protector in the electrical outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.

Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.

Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.

Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.

For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device during lightning activity or power surges.

Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition.

Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Article 820.93 and 820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.



FCC Statements

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the device and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 8 inches (20.3 centimeters).

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.

Industry Canada (IC) Statement This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:

This device may not cause interference, and

This device must accept any interference, including interference that may cause undesired operation of the device.



CAN ICES-3 (B)/NMB-3 (B)

In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.

Caution: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only.

High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.

IC Radiation Exposure Statement

Important Note: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

Avis D'Industrie Canada (IC) Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions suivantes:

Cet appareil ne doit pas causer d'interférences et

Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un fonctionnement non désiré.

CAN ICES-3 (B)/NMB-3 (B)

Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600-5650 MHz.

Avertissement: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux, les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur

Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence–réseau local (LAN-EL).

Déclaration de IC sur L'Exposition aux Rayonnements

Note Importante: cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps.



Caring for the Environment by Recycling

When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Customer Service at 1-877-466-8646 for assistance.


Chapter 2

Getting Started

Introduction

The ARRIS SURFboard® SB6183 DOCSIS 3.0® Cable Modem provides a secure ultra high-speed broadband connection to the Internet for your computer and other network devices on your home or small business network.

This guide provides a product overview and instructions for installing and setting up your SB6183 to get it connected to your home network.

In the Box

Before installing the SB6183, check that the following items are also included in the box. If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.

Table 1. SB6183 Package Contents

Item Description

SB6183 Cable Modem

High-speed DOCSIS 3.0 cable modem

Power Supply

Power cord for an electrical wall outlet connection

Ethernet Cable

Standard Category 5 (CAT5) or higher cable for connecting to the network

Software License & Regulatory Card

Software license, warranty, Safety instructions, and regulatory information for the cable modem

Chapter 2: Getting Started

SURFboard SB6183 User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 11

Item Description

Support Information Card

Contact information for obtaining technical support assistance with your SURFboard device

SB6183 Quick Start Guide

Basic information for installing the cable modem and connecting to the Internet on your home network.

Additional Item(s) You May Need The following item is not included in the box and must be purchased separately, if required:

Coaxial (coax) cable, if one is not already connected to a cable wall outlet

System Requirements

High-speed Internet access account

Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari

Compatible operating systems:

Windows®10

Windows 8

Windows 7 Service Pack 1 (SP1)

Windows Vista™ SP2 or later

Windows XP SP3

Note: Microsoft no longer supports Windows XP. The SB6183 should still function without any problems.

Macintosh® 10.4 or higher

UNIX®

Linux®

Chapter 2: Getting Started


Contact Information

For technical support and additional ARRIS product information:

Visit the ARRIS Support website: www.arris.com/consumer (http://www.arris.com/consumer)

Call ARRIS Technical Support: 1-877-466-8646

http://www.arris.com/consumer

http://www.arris.com/consumers


Chapter 3

Product Overview

Front Panel

Figure 1: SB6183 Front View

Table 2. SB6183 Front Panel LED Icons

LED Icon Blinking On (Solid)

Not applicable – icon does not blink.

Green: Power is properly connected.

Scanning for a downstream (receive) channel connection.

Green: Non-bonded downstream channel is connected.

Blue*: High-speed Internet connection with bonded downstream channels.

Scanning for an upstream (send) channel connection.

Green: Non-bonded upstream channel is connected.

Blue*: High-speed Internet connection with bonded upstream channels.

Scanning for an Internet connection.

Green: Startup process completed.

*Blue: Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area.

Chapter 3: Product Overview


Rear Panel

Figure 2: SB6183 Rear View

Table 3. SB6183 Rear Panel Ports & Connectors

Description

10/100/1000Base-T Ethernet port

Green: LED is ON – Indicates a 1 Gb data connection is made

Green: LED is Blinking - Indicates data traffic is in progress

Amber: LED is ON – Indicates a 10/100 Mb data connection is made

Amber: LED is Blinking – Indicates data traffic is in progress

Coaxial cable connector

+12VDC Power connector

WARNING! To avoid any damage to your SB6183, only use the power supply provided in the box.

Cable Modem Label

The cable modem label is located on the bottom of the SB6183. It contains the cable modem ID that you may need when contacting your service provider or ARRIS Technical Support.

To receive Internet service, contact your service provider for assistance. You may need to provide the following information listed on the cable modem label:

Cable modem Model name (SB6183)

Cable modem MAC address (HFC MAC ID)

Cable modem Serial number (S/N)

SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 15

Chapter 4

Installing the Cable Modem

Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product.

Connect the SB6183 to Your Computer

Before installing the SB6183:

Check with your service provider to ensure broadband cable service is available in your area.

Choose a location in your home where your computer and cable modem are preferably near existing cable and electrical wall outlets.

Figure 3: SB6183 Connection Diagram

1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional).

2. Connect the other end of the coaxial cable to the Cable connector on the rear of the SB6183.

Use your hand to tighten the connectors to avoid damaging them.

3. Connect the Ethernet cable to the Ethernet port on the rear of the SB6183.

4. Connect the other end of the Ethernet cable to the Ethernet port on your computer.

5. Connect the power cord to the Power port on the rear of the SB6183.

Chapter 4: Installing the Cable Modem


6. Plug the other end of the power cord into an electrical wall outlet that is not controlled by a wall switch.

Note: This automatically powers ON the SB6183.

Establish an Internet Connection

Although your computer may already be configured to automatically access the Internet, you should still perform the following cable modem connectivity test to check that your devices were connected properly:

1. Power ON the computer connected to the SB6183, if it is turned off, and then log in.

2. Contact your service provider to activate (provision) the SB6183. You may have to provide the HFC MAC ID listed on the cable modem label.

Note: Your service provider may allow for automatic activation which will automatically launch their special website when you open a web browser.

3. After the SB6183 is provisioned (or activated), open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the computer.

4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.

The ARRIS website should open. If it fails to open, please contact your service provider for assistance.

5. Check that the Power, Receive, Send, and Online front panel LEDs on the SB6183 light up in sequential order. See Front Panel (page 13) for additional LED status information.

If all four LEDs did not light up Solid and you are not connected to the Internet, you may have to contact your service provider to reactivate your SB6183 or check for possible signal issues.

If you still cannot connect to the Internet, the SB6183 may be defective. Please call ARRIS Technical Support at 1-877-466-8646 for assistance.

SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 17

Chapter 5

Using the Cable Modem Web Manager

The SB6183 Web Manager is available to view and monitor the SB6183 operational status and also to reset or reboot the SB6183.

Start the SB6183 Web Manager

1. Open any Web browser on the computer connected to the SB6183.

2. Type the default LAN IP address, 192.168.100.1, In the Address bar and then press Enter.

The SB6183 Status screen displays.

Figure 4: SB6183 Opening Screen

Note: If you cannot access the HTML pages in the SB6183 Web Manager, please call or contact ARRIS Technical Support for assistance.

Chapter 5: Using the Cable Modem Web Manager


SB6183 Web Manager Screen Options

Menu Buttons and Links You can use the web manager buttons or links to view the status and network configuration screens for the SB6183.

The SB6183 menu buttons are displayed along the top of the SB6183 Web Manager screen. To display a specific web manager screen, click the menu button.

Figure 5: SB6183 Web Manager Menu Buttons

The SB6183 menu links are displayed along the bottom of the SB6183 Web Manager screen. To display a specific web manager screen, click the menu link.

Figure 6: SB6183 Web Manager Menu Links

Table 4. SB6183 Web Manager Screen Options

Screen Option Function

Provides the current operational status of the cable modem.

Provides the current hardware and software-related information for the cable modem.

Displays a listing of the time and actual events as they occur and are detected by the cable modem.

This information may be useful to help diagnose and correct any problems that may occur with the cable modem.

Provides the serial number and MAC addresses for the cable modem and computers connected on your home network.

Chapter 5: Using the Cable Modem Web Manager


Screen Option Function

Provides the network connection frequency and channel ID information for the cable modem.

Also, allows you to reset the cable modem configuration to the factory default configuration and restart the cable modem.

Provides a brief description for each screen option and general troubleshooting tips.

Get Help

The Help Pages screen provides a brief description for each web manager screen.

Click the Help menu button or link on the SB6183 Web Manager screen to open the SB6183 Help Pages screen.

Figure 7: SB6183 Help Overview Screen

Exit the SB6183 Web Manager

To exit the SB6183 Web Manager:

Click the Close button in the upper right corner of the web browser window.


Chapter 6

Monitoring Your Cable Modem and Connected Network

Note: You may notice that some of the SB6183 Web Manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider to prevent unauthorized modifications to certain cable modem configuration parameters. Contact your service provider regarding special authorization to change the cable modem frequencies or other configuration settings.

View the SB6183 Network Connection Status

The Status screen displays the current connection status of the SB6183 and the downstream and upstream bonded channel connections for receive and send data transmissions. Help is available to resolve any connection issues that resulted in a “failed” state during the cable modem startup.

To open the Status screen:

1. Open the SB6183 Web Manager (see Start the SB6183 Web Manager).

2. Click the Status menu button or link on the SB6183 Web Manager screen.

The Status screen displays (see Figure 8).

3. Press F5 to refresh or update the information on the screen.

Chapter 6: Monitoring Your Cable Modem and Connected Network


Figure 8: SB6183 Status Screen

View the SB6183 Product Information

The SB6183 Product Information screen displays the hardware and firmware versions, MAC address, serial number and operation status for the SB6183.

To open the Addresses screen:


2. Click the Product Information menu button or link on the SB6183 Web Manager screen.

Figure 9: SB6183 Product Information Screen




View the SB6183 Event Log

The SB6183 generates a running log of the time and events or activities that it detects during the cable modem operation.

Note: This information may be useful to help diagnose and correct any problems that may occur with your cable modem. You may want to provide this information if you have to contact ARRIS Technical Support or your service provider for assistance.

To open the Logs screen:


2. Click the Event Logs menu button or link on the SB6183 Web Manager screen.


4. Click Clear Log if you want to delete the log entries.

Figure 10: SB6183 Event Logs Screen

View the SB6183 Cable Modem Configuration

The SB6183 Cable Modem Configuration screen displays the downstream and upstream connection to the network. When the SB6183 successfully connects to the network, it stores the connection frequency to automatically connect whenever you have to log back in to the SB6183.

To open the Configuration screen:


2. Click the Configuration menu tab or link on the SB6183 Web Manager screen.

Note: The configuration settings on the SB6183 Configuration screen are read-only and cannot be modified. You will have to contact your service provider to obtain special authorization to change the cable modem frequencies and other configuration settings.



Figure 11: SB6183 Configuration Screen

Reset the SB6183 Configuration Settings

You can restore the SB6183 to the factory default settings using the Configuration screen. This process will delete the current settings and take approximately 5 to 30 minutes to complete. Your network connection will remain disabled until after the SB6183 configuration is restored.

WARNING! This action deletes the current SB6183 configuration and replaces it with the factory default settings.

To open the Configuration screen:


2. Click the Configuration menu tab or link on the SB6183 Web Manager Menu.

The Configuration screen displays.


3. Click Restore Factory Defaults.

The following message dialog will display.



Figure 13: Restore Factory Defaults Dialog Box

4. Click OK to continue.

The SB6183 Web Manager will automatically open when the Reset All Defaults process is finished.

Restart the SB6183

To reboot the SB6183:


1. Click the Configuration menu tab or menu link on the SB6183 Web Manager Menu.

The Configuration screen displays.


2. Click Reboot.

The following message dialog will display:



Figure 15: Cable Modem-Reboot Dialog Box

3. Click OK.

The following message will display: The device has been reset… RELOAD.

4. Click RELOAD to open the SB6183 Web Manager.

Exit the SB6183 Web Manager

To exit the SB6183 Web Manager:

Click the Close button in the upper right corner of the web browser window


Chapter 7

Troubleshooting Tips

If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SB6183 front panel LEDs (see Front Panel LED Icons and Error Conditions 27) for more information).

You may have to reset the SB6183 configuration to the default factory settings if the SB6183 is not functioning properly. See Reset the SB6183 Configuration Settings for more information.

Solutions

Table 5. Troubleshooting Solutions

Modem Problem Possible Solution

Power LED Icon is OFF Check the power connection from the cable modem to the electrical wall outlet.

Check that the electrical wall outlet is working.

Is the outlet controlled by a wall light switch?

If so, disconnect the cable modem power cord and connect it to another electrical wall outlet that is not controlled by a wall light switch.

Cannot Send or Receive Data

Check each end of the coaxial cable connection on the cable modem and cable wall outlet.

Use your hand to tighten each connector, if necessary.

Check the Ethernet cable to make sure it is properly connected to the cable modem and computer.

On the front panel, check the status of the LED icons and refer to Front Panel LED Icons and Error Conditions (page 27) to identify the problem.

If you have cable television service, check your television to ensure your cable service is operating properly.

If none of the above solutions resolves the problem, contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance.

Chapter 7: Troubleshooting Tips


Modem Problem Possible Solution

Cannot Access the Internet

Check that all cable and power connections on your cable modem and computer are properly connected.

Check that the Power and Online LED icons on the front panel are lit up solid.

Contact your service provider for assistance.

Front Panel LED Icons and Error Conditions

The SB6183 front panel LED icons provide status information for the following error conditions:

Table 6. Front Panel LED Icons and Error Conditions

Led Icon Status If, During Startup: If, During Normal Operation

OFF SB6183 is not properly plugged into the electrical outlet

SB6183 is unplugged

FLASHING Downstream receive channel cannot be acquired

Downstream channel is lost

FLASHING Upstream send channel cannot be acquired

Upstream channel is lost

FLASHING IP registration is unsuccessful IP registration is lost


Chapter 8

Warranty Information

SURFboard SB6183 DOCSIS 3.0 Cable Modem

ARRIS Enterprises, Inc. ("ARRIS")

Retail Purchasers: If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in material and workmanship under normal use, and (ii) the Software will perform substantially as described in its documentation. This Limited Warranty to you, the original end user customer, continues (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of two (2) years from the date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this Limited Warranty or to obtain technical support, you must call the ARRIS toll-free phone number 1-877-466-8646. Technical support charges may apply. ARRIS’ sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty. All warranty claims must be made within the applicable Warranty Period.

Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly from ARRIS or from a ARRIS authorized retail reseller, ARRIS does not warrant this Product to you, the end-user. A limited warranty for this Product (including Software) may have been provided to your cable operator or Internet Service Provider ("Service Provider") from whom you obtained the Product. Please contact your Service Provider if you experience problems with this Product.

General Information. The warranties described in this Section shall not apply: (i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect the performance or use of the Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs.

Chapter 8: Warranty Information


ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you.

What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free.

ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.

THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product, whether made or suffered by you or another person and whether based in contract or tort.

IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL ARRIS’ LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.

These matters are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods.

Retail Purchasers Only. If you purchased this Product directly from ARRIS or from an ARRIS authorized retail reseller, please call the ARRIS toll-free number, 1-877-466-8646 for warranty service or technical support. Technical support charges may apply.

Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail reseller, please contact your Service Provider for technical support.

Corporate Headquarters

ARRIS · Suwanee · Georgia · 30024 · USA

T: 1-678-473-2000 F: 1-678-473-8470

www.arris.com

PN: 365-095-24153 x.2

December 2015

http://www.arris.com/

SURFboard SBR-AC3200P Wi-Fi Router User Guide

STANDARD PN 365-095-28245 x.1

April 2016

SURFboard SBR-AC3200P Wi-Fi Router User Guide STANDARD PN 365-095-28245 x.1

ARRIS Copyrights and Trademarks

©Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google Inc.

Patent Notice Protected under one or more of the following U.S. patents: http://www.arris.com/legal Other patents pending.

http://www.arris.com/legal

STANDARD PN 365-095-28245 x.1 SURFboard SBR-AC3200P Wi-Fi Router User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved. 3

Table of Contents

1. Important Safety Instructions .................................................................................. 6 Temperature Requirements .............................................................................................. 7 FCC Part 15 ........................................................................................................................ 7

RF Exposure ............................................................................................................... 8 Industry Canada Statement ............................................................................................... 8 CARING FOR THE ENVIRONMENT BY RECYCLING ............................................................ 10

2. Product Overview ................................................................................................. 11 Introduction ..................................................................................................................... 11 About The Wi-Fi Router ................................................................................................... 12 What is RipCurrent? ........................................................................................................ 12 What's in the Box? ........................................................................................................... 13 Items You Need ............................................................................................................... 13 System Requirements ...................................................................................................... 13

Recommended Hardware ....................................................................................... 14 Windows ................................................................................................................. 14 Mac OS .................................................................................................................... 14 Linux/Unix ............................................................................................................... 14

About this Manual ........................................................................................................... 14 Contact Information ........................................................................................................ 15

3. Installing the Wi-Fi Router ..................................................................................... 16 Front Panel ...................................................................................................................... 16 Rear Panel ........................................................................................................................ 16 Indicator Lights for the SBR-AC3200P ............................................................................. 17 Standby Mode ................................................................................................................. 19 Selecting an Installation Location .................................................................................... 19

Desktop Mounting Instructions .............................................................................. 19 Factors Affecting Wireless Range ........................................................................... 20

Ethernet, Wireless, or Gigabit Home Networking? ......................................................... 20 Configuring and Installing the Wi-Fi Router .................................................................... 21 Configuring the Wireless Connection .............................................................................. 22

4. Setting up an Internet Connection ......................................................................... 23 Configure Your IP Address ............................................................................................... 23 Verify & Renew Your IP Address ...................................................................................... 25


5. Setting Up a Wireless Network Connection ............................................................ 26 Launch the SBR-AC3200P Quick Start Wizard ................................................................. 26 Manually Connect to Your Wireless Network ................................................................. 30 Use the WPS Button to Connect Your WPS-Enabled Wireless Device ............................ 30 Test Your Wireless Network Connection ......................................................................... 30 Register Your SBR-AC3200P ............................................................................................. 31 Connect Mobile Devices To Your Network ...................................................................... 31

6. Adding G.hn Extenders To Your Network ............................................................... 32 Pairing Your SBR-AC3200P with a Network Extender ..................................................... 32 Creating a Custom Domain Name and Password to Pair Your SBR-AC3200P ................. 33 Unpairing Your SBR-AC3200P .......................................................................................... 34

7. Managing Your Wi-Fi Router and Connected Networks .......................................... 36 Use the ARRIS SURFboard Manager App......................................................................... 36 Start the Wi-Fi Router Web Manager .............................................................................. 36 Wi-Fi Router Web Manager Menu Options..................................................................... 38

Main Menu Buttons ................................................................................................ 38 Main Menu Links ..................................................................................................... 38

Get Help ........................................................................................................................... 39 Help Overview ......................................................................................................... 39 Help Links ................................................................................................................ 40 Field Level Help ....................................................................................................... 40

View the Wi-Fi Router Product Information ................................................................... 40 Test Your Connection ...................................................................................................... 41 Set Up DHCP .................................................................................................................... 41 Set Up Dynamic DNS ........................................................................................................ 42 View Your IPv6 Configuration .......................................................................................... 43 View Your USB Configuration and Status Information .................................................... 43 Disable LEDs on the Back Panel ....................................................................................... 44 Adjust Your Time Zone .................................................................................................... 44 Set Up Your Primary Wireless Network ........................................................................... 45 Set Up a Guest Wireless Network ................................................................................... 46 Configure Your Wi-Fi Radio ............................................................................................. 48 Back Up Your Wi-Fi Router Configuration ....................................................................... 49 Restore Your Gateway Configuration Settings ................................................................ 50 Reset the SBR-AC3200P Configuration Settings .............................................................. 50 Update Your Wi-Fi Router Firmware ............................................................................... 51 Exit the SBR-AC3200P Web Manager .............................................................................. 52


8. Protecting & Monitoring Your Wireless Network ................................................... 53 Prevent Unauthorized Access .......................................................................................... 53 Change the Default User Name and Password ............................................................... 53 Set Up Firewall Protection ............................................................................................... 55 Set Up Firewall Event Log Notifications........................................................................... 56 Set Up Remote Configuration Management ................................................................... 57 Filter Devices Based on IP Address .................................................................................. 58 Filter Devices Based on MAC Address ............................................................................. 58 Choose a Method for Configuring Wireless Extenders ................................................... 59 Restrict Wireless Access .................................................................................................. 59 Prioritize Network Traffic Based on Media Type ............................................................. 60 Configure Wireless Media Settings ................................................................................. 61 Set Up Parental Controls ................................................................................................. 61

To Block Certain URL Addresses ............................................................................. 62 To Block All Web Browsing ..................................................................................... 63 To Block All Internet Use......................................................................................... 64 To Set Up a Custom Filter ....................................................................................... 65

Set Up Port Triggers ......................................................................................................... 65 Set Up Port Forwarding ................................................................................................... 66

To Set Up Port Forwarding for IPv4 Addresses ....................................................... 67 To Set Up Port Forwarding for IPv6 Addresses ....................................................... 68

Set Up the DMZ Host ....................................................................................................... 69


Chapter 1

Important Safety Instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for future reference.

This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included with the device.

Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.

To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.

Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use.

Installation of this device must be in accordance with national wiring codes and conform to local regulations.

Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet.

Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.

Place this device on a stable surface.

Chapter 1: Important Safety Instructions


It is recommended that the customer install an electrical surge protector in the electrical outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.

Postpone installation until there is no risk of thunderstorm or lightning activity in the area. Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink

or laundry tub, in a wet basement, or near a swimming pool. Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration and dust.

Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.

For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device during lightning activity or power surges.

Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition.

Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THE ABOVE INSTRUCTIONS

Temperature Requirements The Wi-Fi Router is capable of operating in an ambient temperature range of 0° - 40°C, without any functional performance degradation.

FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected. Consult the dealer or an experienced radio/TV technician for help.



WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For the U.S. model, the country code is preset and cannot be changed. Per FCC regulations, the country code setting for all Wi-Fi products marketed in the U.S. must be fixed to U.S. operational channels only.

Operation of this device is restricted to indoor use only.

RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 11.8 inches (30 cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Industry Canada Statement This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions:

(1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

Cet appareil est conforme aux CNR exemptes de licence d'Industrie Canada. Son fonctionnement est soumis aux deux conditions suivantes: (1) Ce dispositif ne peut causer d'interférences; et(2) Ce dispositif doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement de l'appareil.

Caution:

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.

Avertissement:

(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.

Industry Canada ICES-003 Compliance Label:CAN ICES-3(B)/NMB-3(B)

Industry Canada ICES-006 Compliance Label: CAN ICES-6/NMB-6



Radiation Exposure Statement:

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 30 cm between the radiator & your body.

Déclaration d'exposition aux radiations:

Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 30 cm de distance entre la source de rayonnement et votre corps.

Industry Canada ICES-003 Compliance Label:CAN ICES-3(B)/NMB-3(B)

Industry Canada ICES-006 Compliance Label: CAN ICES-6/NMB-6

IC Warning:

This radio transmitter (IC: 6670A-SBRAC1200P) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.

Antenna Peak gain (dBi)

Type Connector 2400~2483.5MHz 5150~5250MHz 5725~5850MHz

Dipole I-pex 1.83

Dipole I-pex 2.02

PIFA I-pex 2.87 3.60


IC Avertissement:

Le présent émetteur radio (IC: 6670A-SBRAC1200P) a été approuvé par Industrie Canada pour fonctionner avec les types d'antenne énumérés ci-dessous et ayant un gain admissible maximal. Les types d'antenne non inclus dans cette liste, et dont le gain est supérieur au gain maximal indiqué, sont strictement interdits pour l'exploitation de l'émetteur.

Antenne Gain de crête (dBi)

Type Connecteur 2400~2483.5MHz 5150~5250MHz 5725~5850MHz

Dipôle I-pex 1.83

Dipôle I-pex 2.02





CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.


Chapter 2

Product Overview

Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the SURFboard SBR-AC3200P Wi-Fi Router brings it all to you faster and more reliably.

The SURFboard SBR-AC3200P Wi-Fi® Router provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The SBR-AC3200P also provides 802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility.

The SURFboard RipCurrent™ feature (using G.hn Power Line Communication) also allows you to place wired and wireless extenders around your home using your home's existing power lines and power outlets to allow for network connectivity in or around your home environment.



About The Wi-Fi Router The SBR-AC3200P is more than just a Wi-Fi Router. This advanced Access Point is the start of a new home network experience that offers the following benefits: Tri-band concurrent 802.11ac radios: two for the 5 GHz band and one for the 2.4 GHz

band. These radios provide automatic client-directed connections for optimal Wi-Fi connectivity and speed based on a client's capability. Each radio includes a 3x3 MIMO antenna array for the best reach, range, and throughput.

Four gigabit Ethernet ports for ultra fast wired connectivity. A USB 3.0 port and a USB 2.0 port, for data and media storage or transfer and print

sharing. Embedded RipCurrent technology via your home power lines, ready to connect to

RipCurrent or other compatible G.hn extenders to reliably take your network to the farthest reaches of your environment.

The SBR-AC3200P includes the following features: Supports Ethernet and 802.11a/b/g/n/ac wireless connections; both wired and wireless

connections can be used simultaneously. Auto connection to RipCurrent extenders, including the wireless settings. Option for automated product firmware upgrades. Network supports up to 15 connected power line extenders. Easy to navigate user interface, including a network set-up Wizard. Default settings configured for standard environments, with advanced settings for

sophisticated users. USB ports include a file structure that provides high-speed throughput and data integrity

protection. Support for NAS and DLNA.

What is RipCurrent? SURFboard RipCurrent is a technology that allows you to set up a high-speed home network that uses existing AC wiring and outlets. There's no need to run additional cables; your devices can communicate at data rates up to 1 Gbps using the network of power lines that already exists in your home.

The SBR-AC3200P uses the power cable connected to the Wi-Fi Router to connect to the power lines that already exist in your home. RipCurrent is based on G.hn Power Line Communication (PLC), which is an ITU Specification managed by the HomeGrid™ Forum. This technology allows the SBR-AC3200P to distribute all data to each of the AC power outlets in the home. With a corresponding G.hn Extender, the Wi-Fi or wired network can be extended to any room, including basements, garages, or far reaching bedrooms. Connect entertainment devices, security cameras, gaming consoles, managed appliance, anything that uses IP (Internet Protocol).

The G.hn technology is more robust than previous home power line communication implementations to give you better ‘real world’ throughput and stability. G.hn proves much



more efficient in an environment with multiple power line networks (such as apartment buildings or office buildings) with the capability of recognizing up to 250 other networks to avoid interference. G.hn communications are encrypted using the advanced standard AES 128-bit encryption for secure transmissions.

In order to ensure the best performance of your G.hn network, we recommend that you only use 3-prong grounded outlets. A 2-prong outlet will operate sufficiently, but with a lower throughput speed.

What's in the Box? Make sure you have the following items before proceeding. SBR-AC3200P Wi-Fi Router. Power Cable. Wireless Installation Guide. Ethernet Cable. End User License Agreement.

Important: Before returning this product to the store, please call ARRIS Technical Support for assistance in resolving any technical issues.

Support for SURFboard products is managed by ARRIS. For assistance, please call 1-877-466-8646 or visit the ARRIS Consumer Support website at http://www.arris.com/consumers.

Items You Need Make sure you have the following items on hand before continuing: Wi-Fi Router package: see What's in the Box? (page 13) for a list of items in the package. Ethernet Cable for LAN input: In addition to the Ethernet cable provided, you may need

additional Ethernet cables if you want to connect to wired clients. Please use a standard CAT 5e or CAT 6-rated Ethernet cable with RJ45 type connectors on both ends. You can buy Ethernet cables from any electronics retailer and many discount stores.

System Requirements The SURFboard Wi-Fi Router operates with most computers and wireless devices. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking.

To use the Wi-Fi Router, you need high-speed Internet service from your service provider.

http://www.arris.com/consumers



Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the SBR-AC3200P, but may not be able to make maximum use of SBR-AC3200P throughput. CPU: P4, 3 GHz or faster. RAM: 1 GB or greater. Ethernet: Gig-E (1000Base-T). Wi-Fi: 802.11a, b, g, n, or ac compliant Wi-Fi equipment.

Windows Windows 7, Windows 8, or Windows 10. A supported Ethernet or wireless LAN connection must be available.

Mac OS System 7.5 to Mac OS 9.2 (Open Transport recommended) or Mac OS X. A supported Ethernet or wireless LAN connection must be available.

Linux/Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available.

About this Manual This manual covers the SURFboard SBR-AC3200P Wi-Fi Router. The model number is on the label affixed to the bottom of the Wi-Fi Router.



1. Model name. 2. Part number. 3. WiFi network name (SSID). 4. WiFi passcode (key). 5. WAN MAC address. 6. Serial number.

Contact Information Please visit the ARRIS Support website http://www.SURFboard.com/Support/SBR-AC3200P for self-help technical support and product documentation. We can also provide technical assistance via chat and email on the support website. ARRIS Support is available by phone at 877-466-8646. Please be prepared to provide your product's model number and serial number, which can be found on the Wi-Fi Router's label.

For information on additional SURFboard products, or to purchase SURFboard products (including other RipCurrent-enabled devices), visit http://www.surfboard.com.

For informational videos and tutorials about this and other ARRIS products, visit the ARRIS Everywhere YouTube channel at https://www.youtube.com/user/ARRISmarketing/featured.

http://www.surfboard.com/Support/SBR-AC3200P

http://www.surfboard.com/

https://www.youtube.com/user/ARRISmarketing/featured


Chapter 3

Installing the Wi-Fi Router Before you start, make sure that: You have all the Items You Need (page 13). The modem and power outlets are available nearby.

Front Panel The front of the Wi-Fi Router has a single LED that indicates the status of the Wi-Fi Router.

Color/Behavior Description

Solid green Normal operation.

Solid amber Standby mode.

Flashing amber WPS pairing mode.

Flashing red Start-up mode, or error.

Rear Panel The rear of the Wi-Fi Router has the following connectors and controls:

Chapter 3: Installing the Wi-Fi Router


Name Description

AC in Connector for the power cord.

WPS/G.hn pairing button

Begins associating the Wi-Fi Router with either a wireless device or a G.hn device. Press and hold the button for two to three seconds to initiate G.hn

pairing. Press and hold the button for five to 10 seconds to initiate WPS

pairing. Press and hold the button for 15 Seconds or more to unpair the

Wi-Fi Router from the G.hn network.

USB 3.0 USB 3.0 host connector.

USB 2.0 USB 2.0 host connector.

WAN Connector for cabling to the Internet services modem.

LAN (1 - 4) Connectors for cabling to devices using Ethernet cables.

Reset Can be used either to reset the Wi-Fi Router to its factory settings or to restart the Wi-Fi Router. Use a pointed non-metallic object to press and hold this button. Press and hold this button for three to five seconds to restart the

Wi-Fi Router as if you power cycled the device. Press and hold this button for more than 10 seconds if you want to

reset the Wi-Fi Router to its factory default settings and restart the device. Any customized settings that you have set will be lost.

Indicator Lights for the SBR-AC3200P The Wi-Fi Router has several LED indicator lights on the rear panel to assist in troubleshooting:



LED Color/Behavior Description

G.hn signal strength

Solid green Excellent link.

Flashing green Receiving/transmitting data, excellent link.

Solid amber Good link.

Flashing amber Receiving/transmitting data, good link.

Solid red Fair link.

Flashing red Receiving/transmitting data, fair link.

Off No link.

G.hn secure link

Solid green Secure pairing complete. Connected to G.hn network with encryption enabled.

Flashing green Secure pairing in progress. Trying to connect to G.hn network.

Solid red Non-secure pairing complete. Connected to G.hn network without encryption.

Flashing red Non-secure pairing in progress. Trying to connect to G.hn network.

Off No link.

2.4 Ghz Wi-Fi

Solid green 2.4 Ghz wireless interface enabled, but no activity.

Flashing green 2.4 Ghz wireless interface activity.

5 Ghz Wi-Fi (1 and 2)

Solid green 5 Ghz wireless interface enabled, but no activity.

Flashing green 5 Ghz wireless interface activity.



Standby Mode The diamond-shaped button on top of the Wi-Fi Router is used to put the Wi-Fi Router into Standby mode. When you press this button, the Wi-Fi capability is disabled for additional security and power savings. The front LED turns amber when Standby is activated.

Press the button again to re-activate the Wi-Fi Router.

Selecting an Installation Location There are a number of factors to consider when choosing a location to install the Wi-Fi Router: Is an AC outlet available nearby? For best results, the outlet should not be switched and

should be close enough to the Wi-Fi Router that extension cords are not required. Is the modem nearby? Can you easily run cables between the Wi-Fi Router’s location and

the modem? If you are connecting devices to the Ethernet ports, can you easily run cables between the

Wi-Fi Router’s location and those devices? If you want to install the Wi-Fi Router on a desktop, is there enough space on either side

to keep the vents clear? Blocking the vents may cause overheating. How close are the wireless devices? In general, the Wi-Fi Router should be located close to

the center of the user sphere. The Wi-Fi Router wireless connection range is typically 100–200 feet (30m–65m) for 2.4 GHz signals and less for 5 GHz signals. A number of factors can affect connection range, as described below.

Desktop Mounting Instructions Position the Wi-Fi Router so that: Air flows freely around it. The back faces the nearest wall. It will not fall to the floor if bumped or moved. The sides of the unit are not blocked.

If the modem is not located in an ideal location for the Wi-Fi Router, you can add a RipCurrent Network Extender to the modem device, then connect the SBR-AC3200P to the Internet using the power line in another location.



Note: Clean the Wi-Fi Router using only a clean, slightly moistened, cloth. Do not use aerosols in the vicinity of the Wi-Fi Router.

Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections.

Increase range Locating the unit centrally. Creating as much "line-of-sight" as possible with client devices.

Decrease range Metal or concrete walls between the Wi-Fi Router and other devices. Large metal appliances, aquariums, or metal cabinets between the Wi-Fi

Router and other devices. Interference and RF noise (2.4 GHz wireless phones, microwave ovens,

wireless speaker/receiver systems, or other wireless networks). Placing the device in a cabinet or other enclosed space.

Note: Decreasing the range of the wireless network may be beneficial, as long as the decreased range is sufficient for your needs. By limiting the network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to the network.

Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Medium or Low may be more appropriate for high-density residential locations.

Note: For locations within the home that do not receive a steady/stable Wi-Fi signal, simply add a RipCurrent Wi-Fi extender for full coverage in that location.

Ethernet, Wireless, or Gigabit Home Networking? There are three ways to connect the computer (or other equipment) to the Wi-Fi Router. The following will help you decide which is best for you:

Ethernet

Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if the computer has built-in Ethernet hardware. The SBR-AC3200P provides support for up to four such connected devices.

Note: To connect more than four computers to the SBR-AC3200P through the Ethernet ports, you need an Ethernet switch (available at computer retailers).



The Wi-Fi Router package comes with one 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Wi-Fi Router directly to a computer, or to an Ethernet switch with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e or Cat6 cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.

Wireless

Wireless access lets you connect additional (wireless-capable) devices to the Wi-Fi Router. The 802.11 wireless LAN standard allows one or more computers to access the SBR-AC3200P using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet.

Note: You can use the wireless connection if the computer has a built-in or aftermarket plug-in wireless adapter. To learn more about which wireless hardware works best with the computer, see your computer dealer.

Gigabit Home Networking

Gigabit Home Networking lets you connect additional devices over power lines using the G.hn Power Line Communications Standards. G.hn also allows you to use your AC power lines to transmit and receive network communications from your SBR-AC3200P to clients connected to a G.hn Network Extender.

Combined

If you have two or more computers, you can use Ethernet for up to four devices and wireless or Gigabit Home Networking for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet switch (available at computer retailers).

Configuring and Installing the Wi-Fi Router 1. Unplug the power to turn off your modem. 2. Connect one end of the Ethernet cable (included) to the modem, and the other end to the

WAN port on the Wi-Fi Router. 3. Reconnect the plug on the modem to turn the modem back on. Wait approximately 2

minutes to allow the modem to fully power up.



4. Connect the power adapter (included) to the power connector on the back of the Wi-Fi Router, and then connect the power adapter to an available AC outlet. Wait until the 2.4 GHz and 5 GHz LEDs on the rear panel of the Wi-Fi Router turn solid green.

5. To manage the setup of the Wi-Fi Router, you can use a second Ethernet cable (not provided) to connect a computer to an available LAN port on the SBR-AC3200P, or you can connect wirelessly by using the preset wireless security settings printed on the Wi-Fi Router's label located on the bottom of the Wi-Fi Router.

6. Open a browser on the computer to access the management interface of the Wi-Fi Router, and navigate to http://mysurfboard.local. If the webpage does not display correctly, try another browser.

Note: If you are connecting to an existing Wi-Fi modem or gateway, you must place that device in a 'bridged mode.' For more information, see the documentation for your Internet access device, or contact your service provider or device manufacturer.

Configuring the Wireless Connection The SBR-AC3200P ships with a secure SSID that is unique for every device. Wi-Fi network information is located on the label on the bottom of the Wi-Fi Router. You should configure the Wi-Fi Router's wireless settings.

Note: At a minimum, you should set a login password and set up wireless security. See Setting Up a Wireless Network Connection (page 26) for complete instructions on configuring the wireless connection.


Chapter 4

Setting up an Internet Connection

Important: Your computer may already be configured to automatically access the Internet. If so, do not change the network options on your computer. Please contact ARRIS Technical Support for assistance or verification.

If you cannot access the Internet after installing the Wi-Fi Router, you may have to manually set up your computer to connect to the Internet. To do this, you will have to enable the network options on your computer to automatically obtain an IP address and DNS server address. After configuring the network options, you should verify the IP address.

If you still cannot access the Internet after configuring the IP address, contact ARRIS Technical Support for assistance.

Please note, operating system-specific commands for configuring computer network options are not provided in this document. The same general steps provided below apply to the following Microsoft Windows operating systems: Windows 10. Windows 8. Windows 7.

Note: For Mac, UNIX, and Linux computers, please follow the instructions provided in the applicable user documentation.

If you are unfamiliar with the network configuration commands for your operating system or need assistance, we highly recommend that you refer to the user documentation for the operating system running on your computer for more information.

Configure Your IP Address

Note: The following instructions apply to Windows 7. Some windows and commands used in this procedure may differ slightly from your computer, depending on your operating system. 1. Click the Start button and use the Search box to search for network and sharing. 2. Select Network and Sharing Center. 3. Click Change adapter settings from the Control Panel Home pane to open the Network

Connections window.

Chapter 4: Setting up an Internet Connection


4. Click Local Area Connection to open the Local Area Connection Status window.

5. Click Properties to open the Local Area Connection Properties window.

Chapter 4: Setting up an Internet Connection


6. Select Internet Protocol Version 4 (TCP/IPv4) and then click Properties to open the TCP/IPv4 Properties window.

7. Select Obtain an IP address automatically and Obtain DNS server address automatically. 8. Click OK to save the TCP/IP settings and close the Internet Protocol Properties window. 9. Close the remaining windows.

Verify & Renew Your IP Address 1. Open a command prompt window using the Start button and Run command from the

Taskbar on your desktop. 2. Type cmd and click OK to open a command prompt window. 3. Type ipconfig and press Enter to display the IP configuration. 4. To renew the IP address, type ipconfig/renew and press Enter. A new IP address for your

computer or other Ethernet-enabled device will display. 5. Type exit and then press Enter to return to Windows.


Chapter 5

Setting Up a Wireless Network Connection It is highly recommended that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network.

You must currently have access to an Internet service in your home before you can set up a wireless network connection. Also, make sure your computer and the SBR-AC3200P are connected through an Ethernet connection.

Choose one of the following options to set up your wireless network connection: Launch the SBR-AC3200P Quick Start Wizard (page 26). Manually Connect to Your Wireless Network (page 30). Use the WPS Button to Connect Your WPS-Enabled Wireless Device (page 30).

After setting up a wireless connection on your home network, check that your wireless network connection was set up properly. See Test Your Wireless Network Connection (page 30) for more information.

Launch the SBR-AC3200P Quick Start Wizard The SBR-AC3200P Quick Start Wizard helps you to quickly configure your basic wireless network settings. Depending on your home network setup, you can further customize your wireless home network configuration after completing the wizard. 1. Open a web browser (Internet Explorer, Google Chrome, Firefox, or Safari) on the

computer connected to the SBR-AC3200P. 2. Type the default LAN IP address http://mysurfboard.local in the Address bar and then

press Enter. The Login screen appears. 3. Type the default username and password. Both entries are case-sensitive.

Username: admin Password: password

Chapter 5: Setting Up a Wireless Network Connection


4. Click Login to open the SBR-AC3200P Web Manager. The Launch Quick Start Wizard screen appears.

Note: If you have changed the default user name or password and cannot remember the new user name or password, you can reset the Wi-Fi Router to the factory default settings. To do this, insert a pointed, non-metallic object into the indented Reset button on the back of the SBR-AC3200P, then press and hold the button for more than 10 seconds. The Wi-Fi Router will be reset to its original factory settings, and any customized settings that you have set will be lost.

5. Click Launch Quick Start Wizard to start the wizard. The Welcome screen appears.



6. Click Next. The Quick Start Wizard asks if you want to disable Band Steering.

7. Click Next. The Quick Start Wizard prompts you to enter a network name and passphrase.

8. Enter a Network Name (SSID) for your wireless network. The network name must contain

from one to 32 alphanumeric characters. 9. Enter a Passphrase or Wi-Fi Security Key. This is the sign-on access code for your wireless

network. The code must contain from 8 to 64 characters consisting of any combination of letters, numbers, and symbols. Remember that your passphrase should be as unique as possible to protect your wireless network and deter hackers or unauthorized access to your network.

10. Click Next. Network configurations are created for each band in your wireless network.



11. Click Next. The Wi-Fi security type is created. The WPA2-PSK security code is the strongest security default.

12. Click Next. The Quick Start Wizard prompts you to change the default username or

password. If you do not change your username and password now, you can choose to change them later using the standard configuration screens.

13. Click Next to start the Wi-Fi Security mode. WPA2-PSK (the default security code) is

automatically set, and the network settings are displayed.

14. Click Apply to accept or Previous to change the configuration.



Manually Connect to Your Wireless Network You can user your Wi-Fi-enabled device to connect to the SBR-AC3200P by searching for the network name assigned to your network. The default network name is listed on the security label on the bottom of your Wi-Fi Router.

When prompted, enter your Wi-Fi Passcode to connect. The default passcode is listed on the security label on the bottom of your Wi-Fi Router.

Use the WPS Button to Connect Your WPS-Enabled Wireless Device

You can use the Wi-Fi Protected Setup (WPS) button on the Wi-Fi Router to connect your WPS-enabled wireless devices. WPS automatically assigns a random wireless network name (SSID) and Wi-Fi Security Key (password) to the SBR-AC3200P and other WPS-enabled wireless devices to connect to your wireless network.

Note: To use the WPS Pairing button option, your computer hardware must support WPS and also have WPA security compatibility. 1. Power ON the Wi-Fi Router and your other WPS-enabled wireless devices that you want to

connect to your wireless network. 2. Press and hold the WPS pairing button located on the back of the SBR-AC3200P for five to

10 seconds and then release. See Rear Panel (page 16) for the location of the pairing button.

3. If applicable, press the WPS button on your WPS-enabled computer or other WPS-enabled wireless device.

4. Repeat step 3 for each additional WPS-enabled wireless device that you want to connect to your wireless network.

Test Your Wireless Network Connection Perform the following connectivity test to confirm that your wireless connection is working on the SBR-AC3200P and your computer: 1. Disconnect the Ethernet cable, if connected, from the SBR-AC3200P and your computer. 2. Check that the Wireless LED on the SBR-AC3200P front panel is lit solid green. 3. Open a web browser on your computer, such as Internet Explorer, Google Chrome,

Firefox, or Safari. 4. Type a valid URL (such as http://www.surfboard.com) in the address bar, and press Enter.

If the website failed to open, please contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance.

http://www.surfboard.com/



Register Your SBR-AC3200P After you complete the Quick Start Wizard, the Web Manager prompts you to register your SBR-AC3200P.

1. Click Register now to register your SBR-AC3200P now.

Note: If you do not want to register your SBR-AC3200P right now, you can click Ask me later. The Web Manager will prompt you to register the next time you log into the Web Manager.

Note: If you do not want the Web Manager to prompt you to register again, click Stop asking. If you decide to register later, or if you need to update your registration, you can click Status from the configuration screen and select Product Information from the drop-down menu.

2. Follow the instructions on screen to register your SBR-AC3200P.

Connect Mobile Devices To Your Network The SBR-AC3200P provides two simple ways that you can use to connect mobile devices to your network:

• Use the ARRIS SURFboard Manager App (page 36). When you first launch the app, you are prompted to scan the QR code on the bottom of the Wi-Fi Router.

• Use any QR code reader to scan the QR code on the bottom of your Wi-Fi Router.

After you scan the QR code, your default SSID and passkey are loaded into your phone. Follow the prompts on your screen to connect to your network.

Note: These two methods of connecting mobile devices only work if you are using the default SSID and passkey for your Wi-Fi Router and the default login for the Wi-Fi Router Web Manager.


Chapter 6

Adding G.hn Extenders To Your Network Whenever you plug multiple G.hn devices into a power outlet in your home, the devices will detect each other automatically and begin to communicate over your home's existing power lines. However, these devices will be communicating over an unsecured network.

In order to create a secure network, you must securely pair the devices with each other. Secure pairing creates a secure connection between two or more G.hn devices on a power grid. It also allows you to help secure your local area network (LAN) by randomizing your domain name and password. Once your devices are securely paired, then devices that have not been securely paired will not be able to connect to your network. We recommend that you securely pair your devices to secure your network.

Pairing Your SBR-AC3200P with a Network Extender There must be at least two G.hn transmitters for the distribution network to function. Your router will need at least one companion device to use the RipCurrent feature. To take advantage of the SBR-AC3200P RipCurrent capability, please visit www.SURFboard.com for information on SURFboard Extender and Accessory products compatible with the technology.

Follow these steps to pair your SBR-AC3200P with a network extender to create a secured link. 1. Plug in your RipCurrent, or other G.hn Extender, into an AC outlet close to the

SBR-AC3200P Router. The G.hn network will connect automatically in a non-secure mode (indicated by a RED status LED).

Note: Allow two minutes for devices to fully power up before pairing.

2. Press and hold the G.hn Secure Pairing button on the back of the Router for three seconds. The Pairing LED will blink green and become solid green when pairing is successful. (In some instances the pairing LED will blink until the Wi-Fi Hotspot is moved.)

Note: If your pairing is not successful, you can reset the G.hn settings for the Wi-Fi Router by pressing and holding the Pairing button for at least 15 seconds. Then, test your connection in unsecured mode before trying again to pair securely.

3. Press the Pairing button on the other G.hn device. (For a SURFboard extender, press and hold for three seconds). The Pairing LED will blink green and become solid green when pairing is successful.

Chapter 6: Adding G.hn Extenders To Your Network


The G.hn signal strength LED on the side of the SBR-AC3200P indicates the strength of the G.hn signal. If the LED is red or amber, consider adjusting the location to find a better signal.

LED Color G.hn Signal Strength

Green Excellent signal.

Amber Good signal.

Red Fair signal.

4. Once the devices are securely paired (Green LED), you are now ready to connect your client device (PC, TV, Game Console, etc.) to the Extender using a wired or wireless connection (depending on the capability of your Extender model).

To repeat the connection and pairing process for additional wireless hotspots, press the pairing button on any connected G.hn device and on the new Wi-Fi Router or Network Extender.

Note: If you are creating a new network, all of your devices must be set to the factory default settings before you begin. You must reset any devices that have been previously installed. If you are adding a Network Extender to an existing network, then the Extender must be set to the factory settings, but the Router does not need to be reset. For more details, see the Quick Start Guide for your Extender.

Creating a Custom Domain Name and Password to Pair Your SBR-AC3200P

In most cases, when you pair your SBR-AC3200P with a network extender, the domain name and password are randomly generated and assigned to your network. If you prefer, you can follow these instructions to create your own domain name and password for your network.

Note: You must use the default user name and password (listed below) to log in to the SBR-AC3200P Web Manager for the first time. For network security purposes, we highly recommend that you change the default user name and password after logging onto the SBR-AC3200P for the first time. See Change the Default User Name and Password (page 53) for more information. 1. Open any web browser on the computer connected to the SBR-AC3200P. 2. In the Address bar, type http://mysurfboard.local for the IP address, and then press

Enter. The Login screen appears. 3. Type the default user name and password. Both entries are case-sensitive.




4. Click Login to open the SBR-AC3200P Web Manager. The SBR-AC3200P Main Screen appears.

5. Click Advanced on the SBR-AC3200P Main Menu, and click RipCurrent (G.hn) from the Advanced submenu options.

6. In the Domain Name field, enter the domain name that you want to assign to your

network. 7. In the Pairing password field, enter the pairing password that you want to assign to your

network. 8. Click Apply. 9. Plug the network extender into an electrical outlet near the SBR-AC3200P. 10. You must manually enter the same domain name and password into any new extenders

that were added to your RipCurrent network in order to create a secure connection. The pairing process begins. Once the pairing process is complete, both LEDs stop flashing and become solid green. It may take up to 60 seconds for the pairing process to complete.

11. Use an Ethernet cable to connect the network extender to its client device.

Unpairing Your SBR-AC3200P Follow these steps if you need to unpair the SBR-AC3200P from the network extender.

Note: You must use the default user name and password (listed below) to log in to the SBR-AC3200P Web Manager for the first time. For network security purposes, we highly recommend that you change the default user name and password after logging onto the SBR-AC3200P for the first time. See Change the Default User Name and Password (page 53) for more information. 1. Open any web browser on the computer connected to the SBR-AC3200P.



2. In the Address bar, type http://mysurfboard.local for the IP address, and then press Enter. The Login screen appears.

3. Type the default user name and password. Both entries are case-sensitive. Username: admin Password: password


5. Click Advanced on the SBR-AC3200P Main Menu, and click RipCurrent (G.hn) from the Advanced submenu options.

6. Click UNPAIR. All of the paired devices will be disconnected from the SBR-AC3200P, and any client devices that are connected to network extenders will lose connection to the Internet. The domain name and password will also be deleted as well.


Chapter 7

Managing Your Wi-Fi Router and Connected Networks

Use the ARRIS SURFboard Manager app or the SBR-AC3200P Web Manager to view and monitor the configuration settings and operational status of your Wi-Fi Router.

You can also use the SBR-AC3200P Web Manager to configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network (page 53) for more information.

Use the ARRIS SURFboard Manager App The ARRIS SURFboard Manager app is available for Android™ and Apple® mobile devices at no charge. You can download it on Google Play™ or from the App Store®.

The app lets you manage the SBR-AC3200P directly from your mobile devices. Use the ARRIS SURFboard Manager to view connected devices on your network, manage parental controls, and set other network parameters. Once you have connected your mobile device to the SBR-AC3200P, then you can view and manage the SBR-AC3200P either locally on the network or remotely.

The ARRIS SURFboard Manager lets you scan the QR code on your Wi-Fi Router's security label to automatically connect the Wi-Fi Router with your mobile device.

The SBR-AC3200P Quick Start Guide also includes QR codes to download this User Guide or connect to the ARRIS Everywhere YouTube channel.

Note: In order to connect your mobile device to the SBR-AC3200P using the QR code, your network must be using the default network name and Wi-Fi security password.

You can download the ARRIS SURFboard Manager on Google Play or from the App Store. Follow the instructions in the app to connect and manage your Wi-Fi Router.

Start the Wi-Fi Router Web Manager

Note: You must use the default user name and password (listed below) to log in to the SBR-AC3200P Web Manager for the first time. For network security purposes, we highly recommend that you change the default user name and password after logging onto the

Chapter 7: Managing Your Wi-Fi Router and Connected Networks


SBR-AC3200P for the first time. See Change the Default User Name and Password (page 53) for more information. 1. Open any web browser on the computer connected to the SBR-AC3200P. 2. In the Address bar, type http://mysurfboard.local for the IP address, and then press




Note: If you have changed the default user name or password and cannot remember the new user name or password, you can reset the Wi-Fi Router to the factory default settings. To do this, insert a pointed, non-metallic object into the indented Reset button on the back of the SBR-AC3200P, then press and hold the button for more than 10 seconds. The Wi-Fi Router will be reset to its original factory settings, and any customized settings that you have set will be lost.



Wi-Fi Router Web Manager Menu Options

Main Menu Buttons The SBR-AC3200P main menu buttons are displayed along the top of the SBR-AC3200P Web Manager screen. To display the drop-down submenu options, click the menu button.

Main Menu Links The SBR-AC3200P main menu and related submenu option links are also displayed along the bottom of the SBR-AC3200P Web Manager screen. To open a submenu option, click the link.

Menu Option Function

Home Displays the Quick Start Wizard main screen.

Status Provides information about the Wi-Fi Router hardware and software, MAC address, Wi-Fi Router IP address, serial number, and related information. Additional screens provide diagnostic tools and also allow you to change your Wi-Fi Router user name and password.

Basic Configures the Wi-Fi Router IP-related configuration data, including Network Configuration, WAN Connection Type, DHCP, and DDNS.

Advanced Controls Internet protocols which configure and monitor how the Wi-Fi Router routes IP traffic on the SBR-AC3200P.

Wireless Configures and monitors the Wi-Fi Router wireless networking features.

Firewall Configures and monitors the Wi-Fi Router firewall.



Menu Option Function

Help Provides general information to help you set up your home network.

Logout Closes the SBR-AC3200P Web Manager.

Get Help You can choose any of the following three options to obtain help information for any SBR-AC3200P Web Manager function. General help information is available for any SBR-AC3200P menu option when you click the Help button on that page. Help Overview (page 39). Help Links (page 40). Field Level Help (page 40).

Help Overview General help information is available when you click Help, Overview on the SBR-AC3200P Main Menu.



Help Links Provides a concise list of your configuration settings with applicable links for easy access when you click Help, About on the SBR-AC3200P Main Menu. The link opens the related configuration screen.

Field Level Help More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field (see sample screenshot below).

View the Wi-Fi Router Product Information The Status Product Information screen displays general product information, including the software (or firmware) version and the current network connection status of the Wi-Fi Router.

To open the Status Product Information page: 1. Click Status on the SBR-AC3200P Main Menu. 2. Click Product Information from the Status submenu options.



3. Click the Refresh button (F5) in your web browser to reload the information on the screen.

Test Your Connection The Status Diagnostics screen lets you perform a series of tests to make sure that your SBR-AC3200P is connected and displays information about the ping test parameters.

To run a ping test: 1. Click Status on the SBR-AC3200P Main Menu. 2. Click Diagnostics from the Status submenu options.

3. In the Select Utility section, select the kind of test that you want to run. 4. In the Ping Test Parameters section, set the parameters that you would like to use for your

test. 5. Click Start Test to begin the test. The results will appear in the box at the bottom of the

screen.

Set Up DHCP The Basic DHCP screen lets you manually assign IP addresses to devices on your LAN.



To configure your LAN: 1. Click Basic on the SBR-AC3200P Main Menu. 2. Click DHCP from the Basic submenu options.

3. In the LAN Network Configuration section, choose the settings that you would like to apply

to your LAN, and click Apply. 4. In the Reserved IP Client List section, click Add to set up a list of IP addresses that you

want to reserve. 5. In the Attached Client List section, select the IP address of any clients that you want to

reserve, and click Reserve.

Set Up Dynamic DNS The Basic DDNS screen uses dynamic DNS to let you give your SBR-AC3200P a "friendly" name, for example, in case you are setting up a web server in the home. Most users will not need to set up dynamic DNS.

If you do need to set up dynamic DNS: 1. Click Basic on the SBR-AC3200P Main Menu.



2. Click DDNS from the Basic submenu options.

3. In the DDNS Service field, select the DDNS service that you are using. 4. In the Username field, type the username associated with the DDNS account. 5. In the Password field, type the password associated with the DDNS account. 6. In the Host Name field, type the "friendly" name that you want to assign to your

SBR-AC3200P. 7. Click Apply to save your changes.

View Your IPv6 Configuration The Basic IPv6 screen shows the IP address, MAC address, and reachability status of your Wi-Fi Router.

To view your IPv6 configuration: 1. Click Basic on the SBR-AC3200P Main Menu. 2. Click IPv6 from the Basic submenu options.

View Your USB Configuration and Status Information The Basic USB Connect screen shows the USB configuration and status information for your Wi-Fi Router.

To view your USB configuration and status information: 1. Click Basic on the SBR-AC3200P Main Menu.



2. Click USB Connect from the Basic submenu options.

Disable LEDs on the Back Panel The Basic LED Control screen lets you disable the LEDs on the back panel of your Wi-Fi Router, if you want.

To disable the LEDs on the back panel: 1. Click Basic on the SBR-AC3200P Main Menu. 2. Click LED Control from the Basic submenu options.

3. In the LEDs field, select Disabled. 4. Click Apply.

Adjust Your Time Zone You can adjust your time zone if necessary so that the SBR-AC3200P is set to the correct local time. You can also choose to adjust for Daylight Saving Time automatically.

To disable the LEDs on the back panel: 1. Click Basic on the SBR-AC3200P Main Menu. 2. Click Time Zone from the Basic submenu options.

3. Select your time zone from the Current Time Zone drop-down box. 4. Select Yes or No to automatically adjust the time for Daylight Saving Time. 5. Click Apply.



Set Up Your Primary Wireless Network 1. Click Wireless on the SBR-AC3200P Main Menu. 2. Click Primary Network Settings from the Wireless submenu options.

3. Select the tab for the band whose settings you want to configure. 4. Select Enabled or Disabled in the Wireless Network field to turn ON or OFF wireless

networking on your home network. 5. Do one of the following to set the network name for your wireless network in the Network

Name (SSID) field: • Keep the default network name listed in the field (also listed on your gateway label). • Enter a different name for your primary network. The wireless network name must be different from any other network name on your home network. You can use any combination of letters (lowercase and uppercase), numbers, and/or special characters (symbols); 32 characters maximum.

6. Select Enabled or Disabled in the Network Name (SSID) Broadcast field to turn On or Off showing your SSID as an available network. When SSID Broadcast is enabled, your SSID is visible to wireless clients that are within range of your home network to connect to it. When SSID broadcast is disabled, your SSID is not visible to unauthorized wireless clients.

7. Select one of the following Wireless Security modes for your wireless gateway from the Security Mode drop-down list: • WPA2-PSK: Wi-Fi Protected Access version 2 with Pre-Shared Key. Provides the best

security for your network (recommended). • WPA2-PSK + WPA-PSK: combination Wi-Fi Protected Access version 2 with Pre-Shared

Key and Wi-Fi Protected Access with Pre-Shared Key.



• Unencrypted: network security is not set for your wireless network. This allows access to your wireless network without a Wi-Fi Security key.

• WPA-PSK: combination Wi-Fi Protected Access with Pre-Shared Key and Wi-Fi Protected Access with Pre-Shared Key.

• WPA2 (Enterprise): Wi-Fi Protected Access version 2 provides additional network security and requires a user name and password for network logon.

• WPA2 + WPA (Enterprise): combination Wi-Fi Protected Access version 2 and Wi-Fi Protected Access provides additional network security and requires a user name and password for network logon.

8. Choose the Encryption type for your wireless network in the Encryption field: • AES – Advanced Encryption Standard: Provides the strongest encryption

(recommended). • AES+TKIP – Advanced Encryption Standard and Temporal Key Integrity Protocol:

Allows both AES and TKIP-capable clients to connect to your wireless network. 9. Enter your wireless network password in the Passphrase field. You can use any

combination of letters, numbers, and/or special characters. 10. Click Apply.

Set Up a Guest Wireless Network If you wish, you can set up your Wi-Fi Router to host a guest network. By doing so, you can give your guests access to part of your wireless network, yet still keep certain parts private.

To set up a guest network: 1. Click Wireless on the SBR-AC3200P Main Menu.



2. Click Guest Network Settings from the Wireless submenu options.

3. Select the tab for the band whose settings you want to configure. 4. Select the guest network from the Selected Guest Network drop-down list. 5. Select Enabled or Disabled in the Guest Network field to turn ON or OFF the selected

wireless guest network. 6. Do one of the following to set the network name for your wireless network in the Network

Name (SSID) field: • Keep the default network name listed in the field. • Enter a different name for your guest network. The wireless network name must be different from any other network name on your home network. You can use any combination of letters (lowercase and uppercase), numbers, and/or special characters (symbols); 32 characters maximum.

7. Select LAN or Guest from the IP Network drop-down list. • LAN – Configures the guest network to be part of your primary network and allow

guest users to connect to your primary network. • Guest – Configures the guest network to only allow access to a specific network and

not your primary network. 8. Enter the IP address for the SBR-AC3200P on the Guest network in the IP Address field. 9. Enter the first IP address of the range of IP addresses for the guest network lease pool in

the Lease Pool Starting IP Address field. These are IP addresses that the SBR-AC3200P assigns to devices on your guest network.

10. Enter the last IP address of the range of IP addresses for the guest network lease pool in the Lease Pool Ending IP Address field.



11. Enter the amount of time (in seconds) that an IP address will be available to a device on your guest network in the Lease Time field.

12. Select Enabled or Disabled in the UPnP (Universal Plug and Play) Enable field to allow or block any network devices, such as computers, smart phones, tablets, gaming devices, or printers to automatically connect to your home network.

13. Select Enabled or Disabled in the Firewall Enable field to turn ON or OFF the gateway firewall.

14. Select Enabled or Disabled in the DHCPv6 Server field to allow the DHCP server to send leases to the guest network clients from the guest network lease pool you specified earlier.

Note: If the DHCP server is disabled, you must assign static IP addresses to the guest network stations.

15. Select one of the following wireless network security options for your wireless network from the Wireless Security drop-down list: • WPA2-PSK: Wi-Fi Protected Access version 2 with Pre-Shared Key. Provides the best

security for your network (recommended). • WPA2-PSK + WPA-PSK: combination Wi-Fi Protected Access version 2 with Pre-Shared

Key and Wi-Fi Protected Access with Pre-Shared Key. • Unencrypted: network security is not set for your wireless network. This allows access

to your wireless network without a Wi-Fi Security key. • WPA-PSK: combination Wi-Fi Protected Access with Pre-Shared Key and Wi-Fi

Protected Access with Pre-Shared Key. • WPA2 (Enterprise): Wi-Fi Protected Access version 2 provides additional network

security and requires a user name and password for network logon. • WPA2 + WPA (Enterprise): combination Wi-Fi Protected Access version 2 and Wi-Fi

Protected Access provides additional network security and requires a user name and password for network logon.

16. Choose the wireless network encryption type in the Encryption field: • AES – Advanced Encryption Standard: Provides the strongest encryption

(recommended). • TKIP+AES –Temporal Key Integrity Protocol and Advanced Encryption Standard: Allows

both AES and TKIP-capable clients to connect to your wireless network. 17. Enter any combination of characters and letters for the wireless guest network password

in the Passphrase field. 18. Select Show Passphrase to display your password while you type. 19. When done, deselect Show Passphrase so that your password will not be visible. 20. Click Apply.

Configure Your Wi-Fi Radio Network interference can occur at any time when using a wireless network connection. This may be caused by other wireless access points that are using the same wireless channel as



your SBR-AC3200P and are also operating within close proximity in your home. If you experience wireless network interference, try changing the wireless channel on the SBR-AC3200P to improve network connectivity (or signal strength) and avoid network interference. By default, your SBR-AC3200P is set to choose a channel automatically.

To change the wireless channel on the SBR-AC3200P: 1. Click Wireless on the SBR-AC3200P Main Menu. 2. Click 802.11 Radio from the Wireless submenu options.

3. Select the tab for the band whose settings you want to configure. 4. Select Enabled from the Wireless Radio Enable drop-down list to turn ON the Wi-Fi Radio

on the SBR-AC3200P. 5. Select a new channel number from the Channel drop-down list. 6. Click Apply.

Back Up Your Wi-Fi Router Configuration You can save a backup copy of the current configuration settings to your local computer. You can use the backup file to restore your custom settings in the event that you made changes that you no longer want.

Caution: We highly recommend that you perform the configuration backup using the SBR-AC3200P default login username and password.

To create a backup copy of your configuration settings: 1. Click Basic on the SBR-AC3200P Main Menu. 2. Click Backup and Restore from the Basic submenu options.

3. Click Backup to create a backup file of your SBR-AC3200P configuration settings. Follow

the on-screen prompts to save the configuration file.



Restore Your Gateway Configuration Settings

Caution: This action will delete your current SBR-AC3200P configuration settings and allow you to restore a previously saved gateway configuration.

Note: After the configuration settings are restored, the SBR-AC3200P will automatically reboot and you will have to log on using the default username (admin) and password (password). 1. Click Basic on the SBR-AC3200P Main Menu. 2. Click Backup and Restore from the Basic submenu options. 3. Click Browse to search for a previously saved configuration file from the Downloads folder

on your computer. 4. Click Restore. The SBR-AC3200P will automatically reboot.

Reset the SBR-AC3200P Configuration Settings You can reset your SBR-AC3200P configuration back to the factory default configuration. There are two options available for resetting the SBR-AC3200P: Use a pointed, non-metallic object to press the Reset button on the back of the

SBR-AC3200P. Hold the button for more than 10 seconds to reset the SBR-AC3200P to factory default settings and reboot. See Rear Panel (page 16) for more information.

Use the SBR-AC3200P Web Manager. Follow the steps below.

Caution: This process deletes your current user name, password, and any custom gateway configurations you may have already set up. We recommend that you create a backup copy of your configuration before resetting the SBR-AC3200P. See Back Up Your Wi-Fi Router Configuration (page 49) for more information.

From the SBR-AC3200P Web Manager, do the following to open the Status Security screen: 1. Click Status on the SBR-AC3200P Main Menu.



2. Click Security from the Status submenu options.

3. Select Yes under Restore Factory Defaults. 4. Click Apply. A message appears, telling you to reboot the modem for the new settings to

take effect. 5. Click OK. 6. Click Status on the SBR-AC3200P Main Menu. 7. Click Configuration from the Status submenu options to display the Status Configuration

screen. 8. Click Reboot. 9. Log back in using the default username and password.

• Username: admin • Password: password

Update Your Wi-Fi Router Firmware You can update the firmware on your SBR-AC3200P Wi-Fi Router when ARRIS releases new firmware versions. The new firmware releases may contain updates for operational improvements or resolutions to problems. These updates will not delete or overwrite your personal user settings such as your password.



You can download the latest firmware release from http://www.SURFboard.com/Support/SBR-AC3200P. To load the new firmware release onto your SBR-AC3200P Wi-Fi Router: 1. Click Status from the configuration screen and select Router Upgrade from the drop-down

menu.

2. Click Browse to locate the new firmware file. 3. Select the new firmware file and click Open. 4. Click Upload to load the new firmware onto your SBR-AC3200P Wi-Fi Router.

Exit the SBR-AC3200P Web Manager To log out and close the SBR-AC3200P Web Manager: Click Logout located in the upper right corner of the SBR-AC3200P Web Manager window.

http://www.surfboard.com/Support/SBR-AC3200P


Chapter 8

Protecting & Monitoring Your Wireless Network After you have successfully connected the SBR-AC3200P and your wireless devices, you should configure the Wi-Fi router to protect your wireless network from unwanted and unauthorized access by any wireless devices that are within range of your wireless network. Although security for the SBR-AC3200P is already configured, you can use the SBR-AC3200P Web Manager to set the level of security and access that you want on your home network.

Prevent Unauthorized Access

Caution: To prevent unauthorized access and configuration to your wireless network, we highly recommend that you immediately change the default user name and password after connecting to the Internet and logging on to the SBR-AC3200P for the first time.

One of the most important recommendations for securing your wireless home network is to change the default administrator password on your SBR-AC3200P and other wireless devices as well. Default passwords are commonly used and shared on the Internet.

To ensure that your wireless home network is secure, it is recommended that you follow these best practices for user passwords: Always create a secure password or pass phrase that is not easily guessed. Use phrases instead of names so that it may be easier for you to remember. Use a combination of upper and lowercase letters, numbers, and symbols. Continue to change your administrator password on a regular basis.

Change the Default User Name and Password 1. Open any web browser on the computer connected to the SBR-AC3200P. 2. In the Address bar, type http://mysurfboard.local for the IP address, and then press




5. Click the Status menu button and then click Security to display the Status Security screen. 6. Confirm that Change Username is displayed in the drop-down selection box.

Chapter 8: Protecting & Monitoring Your Wireless Network


7. Complete each field entry, but note the following: • All fields (for example, Current Username & Current Password) are case-sensitive.

Note: The first time that you log in, the Current Username is admin and the Current Password is password.

• Make sure No is selected under Restore Factory Defaults.

8. Click Apply to update your user name.



9. Click the drop-down arrow to select Change Password.

10. Complete each field entry, but note the following:

• All fields are case-sensitive. • The Username is your new user name, if you changed it. • Make sure No is selected for Restore Factory Defaults. • Find a secure place to write down and keep your new user name and password.

11. Click Apply to update your password.

Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your wireless home network. You can also block Java Applets, Cookies, ActiveX controls, popup windows, Proxies, and website access.

To set the firewall protection level: 1. Click Firewall on the SBR-AC3200P Main Menu.



2. Click Protection Level from the Firewall submenu options.

3. Click the Firewall Protection Setting drop-down button to select the firewall protection

level. Possible values: • Off. • Low. • Medium. • High.

Note: Selecting Off will disable firewall protection on your home network. Your computer(s) and other Ethernet-enabled devices on your network will be at risk for possible attacks from viruses and hackers.

4. Use the IPv6 Firewall Protection drop-down button to turn firewall protection on or off for IPv6 connections.

5. Select each Web filter that you want to set for the firewall and then click Apply.

Set Up Firewall Event Log Notifications When a firewall attack is detected on your home network, a separate email alert notification is generated and a local log or report of the event is created. You can set up automatic email alert notifications for whenever a firewall attack is detected on the SBR-AC3200P.



To set up Firewall Event Log notifications: 1. Click Firewall on the SBR-AC3200P Main Menu. 2. Click Local Log from the Firewall submenu options.

3. Enter your email address in the Contact Email Address field. 4. Enter the name of the email server in the SMTP Server Name field. Check with your service

or email provider. 5. Enter the user name for your email account in the SMTP Username field. 6. Enter the password for your email account in the SMTP Password field. 7. Select Enable in the E-mail Alerts field to allow for automatic Email alerts. 8. Click Apply.

Set Up Remote Configuration Management The Advanced Options screen lets you set up Remote Configuration Management so that you can access and configure the SBR-AC3200P from anywhere on the Internet. Once you set up Remote Configuration Management, you can access the SBR-AC3200P by browsing to the WAN IP address at port 80.

To set up remote configuration management: 1. Click Advanced on the SBR-AC3200P Main Menu. 2. Click Options from the Advanced submenu options.

3. Click the check box to enable Remote Config Management, and click Apply.



Note: Most users will not need to set up a pass-through MAC address. However, if you need to do so, type the address in the Pass-through MAC Addresses field, and click Add MAC Address.

Filter Devices Based on IP Address You can set up your Wi-Fi Router to prevent certain devices from accessing the Internet, based on IP address.

To block certain devices from reaching the Internet: 1. Click Advanced on the SBR-AC3200P Main Menu. 2. Click IP Filtering from the Advanced submenu options.

3. Use the Start Address and End Address fields to identify ranges of IP addresses that you

want to prevent from reaching the Internet. 4. Click Enabled to block each range of IP addresses. 5. Click Apply.

Filter Devices Based on MAC Address You can set up your Wi-Fi Router to prevent certain devices from accessing the Internet, based on MAC address.

To block certain devices from reaching the Internet: 1. Click Advanced on the SBR-AC3200P Main Menu.



2. Click MAC Filtering from the Advanced submenu options.

3. In the MAC Filters section, type the MAC address of the device that you want to block

from reaching the Internet, and click Add Mac Address. The address is added to the white box in the middle of the screen.

Choose a Method for Configuring Wireless Extenders You can set up your Wi-Fi Router to configure wireless extenders automatically, or you can choose to configure any wireless extenders manually. Your Wi-Fi Router is set up to configure wireless extenders automatically by default.

To choose a method for configuring wireless extenders: 1. Click Advanced on the SBR-AC3200P Main Menu. 2. Click Wireless Extender from the Advanced submenu options.

3. In the Configure Mode field, select one of the following:

• Choose Auto if you want your Wi-Fi Router to automatically push the settings from your Wi-Fi Router to the wireless extenders.

• Choose Semi-Auto if you want to choose which wireless extender should receive settings from the Wi-Fi Router.

• Choose Disable if you do not want to be able to configure wireless extenders from the Wi-Fi Router. If you choose Disable, you will need to access each wireless extender individually in order to change its configuration settings.

4. Click Apply.

Restrict Wireless Access You can restrict access to your wireless network based on MAC address.



To restrict access to your wireless network: 1. Click Wireless on the SBR-AC3200P Main Menu. 2. Click Access Control from the Wireless submenu options.

3. Select the tab for the band whose access you want to restrict. 4. In the Selected Network field, choose the network for which you want to restrict access. 5. In the MAC Restrict Mode field, select one of the following:

• Select Allow if you want to allow access to the devices that you specify (and deny all others)

• Select Deny if you want to deny access to the devices that you specify (and allow all others)

6. Use the MAC Address List fields to identify a list of devices. 7. Click Apply.

Prioritize Network Traffic Based on Media Type Wi-Fi Multimedia (WMM) allows you to prioritize network traffic based on its media type. You can configure the quality of service (QoS) parameters for WMM.

To configure your quality of service parameters: 1. Click Wireless on the SBR-AC3200P Main Menu. 2. Click Quality of Service from the Wireless submenu options.

3. Choose your configuration settings, and click Apply.



Configure Wireless Media Settings 1. Click Wireless on the SBR-AC3200P Main Menu. 2. Click Media from the Wireless submenu options.

3. Select the tab for the band whose settings you want to configure. 4. Choose your configuration settings, and click Apply.

Set Up Parental Controls You can set up the following Parental Controls on your home network: Block access to specific Internet sites. Block access to specific MAC addresses. Set time limitations for computer usage or Internet access.

Note: Any Parental Control filters that do not include assigned ports will apply to all ports. This also applies to MAC addresses as well.

You can also link each user on your network to specified rules for login, time-access, and content filtering.

To set Parental Controls: 1. Click Firewall on the SBR-AC3200P Main Menu. 2. Click Parental Control from the Firewall submenu options.

3. Follow the directions in the following sections to set up different kinds of filters.

Note: You can set up multiple filters, if necessary. For example, suppose you want to block certain websites at all times, but you also want to block all web browsing on weekdays between 2:00 and 5:00 p.m. You would follow the steps in To Block Certain URL Addresses (page 62) to set up a filter to block that website at all times. Then you would use To Block All Web Browsing (page 63) to set up a different filter to block all web browsing during the times you specify.



To Block Certain URL Addresses 1. At the top of the screen, click the drop-down box and select Block URL.

2. Enter a name to identify this user profile in the Description field. 3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating

Parental Controls in the MAC Address field. 4. Enter the web address of the Internet site that you want to block in the URL field. 5. Select the days of the week that you want to block access. 6. Select the time range that you want to block access. 7. In the Enabled field, select On or Off to enable or disable this Parental Control restriction. 8. Click Apply.



To Block All Web Browsing 1. At the top of the screen, click the drop-down box and select Block Web Browsing.


Parental Controls in the MAC Address field. 4. Select the days of the week that you want to block access. 5. Select the time range that you want to block access. 6. In the Enabled field, select On or Off to enable or disable this Parental Control restriction. 7. Click Apply.



To Block All Internet Use 1. At the top of the screen, click the drop-down box and select Block All Internet.


Parental Controls in the MAC Address field. 4. Select the days of the week that you want to block access. 5. Select the time range that you want to block access. 6. In the Enabled field, select On or Off to enable or disable this Parental Control restriction. 7. Click Apply.



To Set Up a Custom Filter 1. At the top of the screen, click the drop-down box and select Block Custom.


Parental Controls in the MAC Address field. 4. Enter the web address of the Internet site that you want to block in the URL field. 5. Enter the Start Port number and the End Port number, and select the Protocol that you

want to use. 6. Select the days of the week that you want to block access. 7. Select the time range that you want to block access. 8. In the Enabled field, select On or Off to enable or disable this Parental Control restriction. 9. Click Apply.

Set Up Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on the LAN. This allows special applications that require specific port numbers with bi-directional traffic to



function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings.

Note: If you enable the firewall and set up custom port triggers, then you must configure the firewall to allow traffic through those custom ports. See Set Up Firewall Protection (page 55) for more information.

To configure Port Triggers: 1. Click Advanced on the SBR-AC3200P Main Menu bar. 2. Click Port Triggers from the Advanced submenu options.

3. Click Create Port Triggers to open the Add Port Triggering Entry window.

4. Enter the starting and ending port numbers for the port to be triggered in the Trigger Start

Port and Trigger End Port fields. 5. Enter the starting and ending port numbers of the Port Trigger range in the Target Start

Port and Target End Port fields. 6. Select TCP, UDP, or BOTH from the Internet Protocol field. 7. Select On to enable IP port triggers or Off to disable them. 8. Click Apply to create your port triggers. 9. Repeat steps 3 through 8 for each additional port trigger that you want to create.

Set Up Port Forwarding You can use Port Forwarding to set up a computer or other network device on your home network (LAN) to be accessible to computers or other remote network devices on the Internet. This allows you to open specific ports behind the firewall on your LAN to set up dedicated connections between your computer and other remote computers for online gaming or other online services. Some allowable services are predefined under the Commonly Forwarded Ports.



Note: It is recommended that you manually configure the TCP/IP settings listed below on the computer you are setting up for remote access. Otherwise, remote access to your computer will not be available on the Internet. IP address Subnet mask Default gateway DNS address (at least one)

To set up Port Forwarding: 1. Click Advanced on the SBR-AC3200P Main Menu bar. 2. Click Port Forwarding from the Advanced submenu options.

To Set Up Port Forwarding for IPv4 Addresses

Note: To map a port for IPv4, you would enter the range of port numbers that you want forwarded locally and the IP address for sending traffic to those ports. If you only want a single port specification, enter the same port number in the start and end locations for that IP address. 1. Click Create IPv4 to view the IPv4 Entry screen.

2. Do either of the following to set up the External IP Address:

• Keep the IP Address set at 0.0.0.0 in the External IP Address field and then enter the port number in the Start Port field. Repeat the same port number in the End Port field. This allows incoming data traffic on the specified ports from any remote IP address.

• Enter a specific remote IP address of your choice in the External IP Address field and then enter the specific port numbers in the Start Port and End Port fields. This allows incoming data traffic on the specified ports from only one remote IP address.

Note: To forward a range of ports, enter the first number of the port range in the Start Port field and the last number of the port range in the End Port field.



3. Do the following to set up your Local IP Address: a. Enter the IP address of your local computer that you are setting up for port

forwarding. b. Enter the port number of your choice in the Start Port field. Repeat the same port

number in the End Port field.

Note: To forward a range of ports, enter the first number of the port range in the Local Start Port field and the last number of the port range in the Local End Port field.

c. Enter a description to name the forwarded port you are creating. d. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list. e. Select On to enable port forwarding or Off to disable it.

4. Click Apply.

To Set Up Port Forwarding for IPv6 Addresses 1. Click Create IPv6 to view the IPv6 Entry screen.

2. Enter the remote IP address of your choice in the External IP Address field. This allows

incoming data traffic from only one remote IP address. 3. Do the following to set up your Local IP Address:

a. Enter the IP address of your local computer that you are setting up for port forwarding.

b. Enter the port number of your choice in the Start Port field. Repeat the same port number in the End Port field.

Note: To forward a range of ports, enter the first number of the port range in the Local Start Port field and the last number of the port range in the Local End Port field.

c. Enter a description to name the forwarded port you are creating. d. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list. e. Select On to enable port forwarding or Off to disable it.

4. Click Apply.



Set Up the DMZ Host

Caution: The gaming DMZ host is not protected by the SBR-AC3200P Wi-Fi Router firewall. It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet. Consider carefully before configuring a device to be in the DMZ.

You can configure one computer on your home network to be the DMZ Host. That computer will operate outside of the SBR-AC3200P firewall and allow remote access from the Internet to your computer, gaming device, or other IP-enabled device. The DMZ Host feature will only allow outside users to have direct access to the designated DMZ Host device and not your home network.

To create the DMZ Host: 1. Click Advanced on the SBR-AC3200P Main Menu bar. 2. Click DMZ Host from the Advanced submenu options.

3. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or

gaming device that you are setting up as the DMZ host. 4. Click Apply.

Note: Remember to reset the IP address back to 0 (zero) to close all the ports when you are finished with the needed application. If you do not reset the IP address, that computer will be exposed to the public Internet.

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