SB1THE WEARABLE MOBILE DEVICE FOR ALL YOUR ASSOCIATES

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AGENDA The business problem/solution

Features and benefits

Applications

Services

Motorola Solutions – your ideal mobility partner

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THE BUSINESS PROBLEM

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THE CHALLENGE: THE IMPACT OF THE DISCONNECTED ASSOCIATE

Without a mobile device, your associates are isolated from the information they need to answer shopper questions on the spot.

61%

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of today’s shoppers report they are better connected to product information and availability than the store associates who serve them.

Source: Motorola Solutions 2011 Holiday Shopping Survey, December 2011

WITHOUT A REAL-TIME CONNECTION…

Customer service quality is reduced

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Associate productivity is reduced

Manager efficiency and effectiveness are reduced

THE SOLUTION: CONNECT ASSOCIATES WITH THE SB1

Empower every associate with a real-time connection to the information needed to improve productivity and customer service quality with the SB1 smart badge.

67%

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of shoppers have a superior store experience when associates have access to information through a mobile device – leading to increased sales and more loyal shoppers.

Source: Motorola Solutions 2011 Holiday Shopping Survey, December 2011

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WHAT IS THE SB1?

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The SB1 smart badge is a brand new category of mobile device that provides the functions every associate needs to:

Take better care of your shoppers

Remain productive every moment of every shift.

THE SB1 WILL…

Improve service with instant answers to customer questions

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Empower associates to get more done in a day

Improve supervisor efficiency with a direct-to-associate connection

THE SB1:

Check inventory and availability

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Check item price for a customer

Scan bar codes to obtain information

Walkie-talkie style PTT connection to all workers

71%

AN ELECTRONIC IDENTITY BADGE WITH THE TOP FOUR FEATURES REQUESTED BY ASSOCIATES

66%55%49%

Source: Motorola Solutions 2011 Holiday Shopping Survey, December 2011

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WHAT IS THE SB1?

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It’s an enterprise-class bar code scanner

It’s a push-to-talk communicator

It’s a ‘brandable’ electronic badge

It’s an interactive real-time electronic task list

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BENEFITS AT A GLANCE

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Improve the shopping experience

Improve associate productivity

Increase sales

Improve manager efficiency and effectiveness

Improve workforce response times

Improve your store environment

Reduce your labor costs

Increase brand awareness

Improve brand perception

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WHAT IS THE PRESS SAYING ABOUT THE SB1?

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FEATURES AND BENEFITS

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SMALL, LIGHTWEIGHT AND WEARABLE

COMFORTABLE TO WEAR AND ALWAYS READILY AVAILABLE

Just 3.9 oz./110 g

Flexible ‘wearable’ options:

– around the neck on a lanyard

– on an armband

– clipped to a belt

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DURABLE – BUILT FOR EVERYDAY USE

A TRUE ENTERPRISE-CLASS MOBILE DEVICE, BUILT TO HANDLE DROPS, SPILLS, DUST, HEAT AND COLD

Military standard 4 ft./1.22 m drop specification (MIL-STD 810G)

IP54 sealed against dust and splashing liquids

Operating temperature range of 32°F to 104°F/0°F to 40°C

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3 INCH E INK® PEARL DISPLAY

PROVEN TECHNOLOGY,

RELIABLE, LOW POWER AND

EASY TO READ

Well-proven display technology, with over 30 million E Ink displaysin use today

Low power display provides 14+ hours of battery life from a single charge

‘No power’ display of badge information

Easy to read in any light and at any angle

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ENTERPRISE-CLASS 1D/2D BAR CODE SCANNING

CAPTURE VIRTUALLY ANY BAR CODE TODAY AND IN THE FUTURE

Omni-directional – no need to line up scanner and bar code, just point and shoot

Capture 1D GS1 DataBar, 2D coupon, QR, GS1 DataMatrix codes and many more

Captures dirty, damaged and poorly printed codes

Built-in LED and beeper for instant feedback

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CUSTOMIZABLE BEZEL

PROMOTE YOUR BRAND

Pick your color

Add your logo

Promotes your brand

Improves brand perception through leading-edge technology designed to improve the customer experience

Enables shoppers to easily identify associates

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SCREEN INVERSION FOR EASY VIEWING

INTEGRATED

ACCELEROMETER

Instantly orients the screen 180° based on device position

Presents badge information in proper orientation for shoppers

Switches screen orientation when associates tilt to use device

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BUILT FOR SHARING

BUILT FOR THE WAY YOUR WORKDAY IS STRUCTURED – IN SHIFTS

No need to assign devices

SB1 can be programmed to provide the right information for workers upon log in

Can provide automatic access to a personalized task list, messages and push-to-talk groups, plus the right photo and name for badge mode display

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BUSINESS-CLASS PUSH-TO-TALK (PTT)

PTT RIGHT OUT OF THE BOX

Allows associates to communicate with each other and managers at the touch of a button

Provides converged voice and data in a low cost mobile device – no need for workers to carry two devices

Motorola Solutions Push-to-Talk Express client is pre-loaded; works with any other Push-to-Talk Express-enabled device, including:

– Motorola Solutions mobile computers

– two-way radios

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All devices require Push-to-Talk Express Client, which is also downloadable. Radio Link required for PTT services with two-way radios. SB1 speaker or headset adaptor accessory required.

SECURE THIN-CLIENT ARCHITECTURE

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SB1 SHELL AND SOFTWARE

EASY AND SAFE APPLICATION DEPLOYMENT

Supports standard HTML5 applications

Data resides on the server – no risk of data theft, even if device is lost or stolen

Applications can reside anywhere – on a server in the store, at a central data center or in the cloud

Supports Motorola Solutions RhoMobile Suite

Supports Motorola Solutions Mobile Workforce Management software

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FAST AND FLEXIBLE WIRELESS CONNECTIVITY

COMPREHENSIVE WI-FI SUPPORT FOR CONNECTIVITY THROUGHOUT YOUR STORE

Supports 802.11b/g/n

Easily connects to any existing wireless LAN

Highly dependable Motorola Solutions WLAN radio for consistent access to business information

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ENTERPRISE CLASS ACCESSORIES

EASY EVERYDAY MANAGEMENT

AND MORE FOR USERS AND IT

CHARGING:

10-slot wall/rack/desk mountable cradle

Single slot cradle

“WEARABILITY”:

Belt clip

Arm band

Neck lanyard

PUSH-TO-TALK

PTT headset adapter

PTT speaker adapters

PTT headsets25

MODULAR PTT VOICE

EASILY ADD VOICE IF AND WHEN YOU NEED IT

Add voice on the fly by simply attaching either or both of the voice accessories:

– PTT speaker

– headset adapter

Easy to attach and detach – unique industrial strength magnet

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PTT ACCESSORIES:HOW IT WORKS

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Headset (Premium)Headset (Basic)

Easily attach and remove PPT adapters

NECK LANYARD BUILT FOR COMFORT AND SAFETY

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BREAK-AWAY

J-HOOK CLIP

LENGTH ADJUSTMENT

MARKETS AND APPLICATIONS

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DESIGNED FOR RETAIL

WITH THE SB1, ASSOCIATES CAN:

Answer customer questions in real time

Check inventory

Check item price

Connect via push-to-talk to co-workers and managers

Locate items (correct aisle)

Punch-in and out for shifts and breaks

Exchange messages with other associates and managers

Re-stock shelves

Receive and manage tasks in real time

Acknowledge task receipt and task completion, complete with automatic collection of task metrics, such as timing

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INTELLIGENT SOLUTIONS

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SHOE RETAILER Customer service Inventory lookup PTT voice communications

HYPER/SUPERMARKET Stock replenishment Task management Customer service

BENEFITS

Improve service with instant answers to customer questions

Empower associates to get more done per shift

Improve supervisor efficiency with a direct-to-associate connection

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MOBILE WORKFORCE MANAGEMENT SOFTWARE

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Business/SystemAdministrator

Manager

Associate

MOBILE WORKFORCE MANAGEMENT SOFTWARE

GLOBAL END-TO-ENDSERVICES

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GLOBAL SERVICES

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Comprehensive end-to-end services to help you get and keep your enterprise mobility solution up and running at peak performance.

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SERVICE FROM THE STARTWITH COMPREHENSIVE COVERAGE

MULTI-YEAR COVERAGE FROM DAY ONE: You’re covered – period.

Normal wear and tear + accidental breakage

Internal and external components

Covers the device and select accessories that ship with the SB1

Includes telephone and software support

BENEFITS: Maximum device uptime

Unparalleled “from the manufacturer” expertise

Outstanding value – eliminates unexpected repair costs

Frees IT to focus on more strategic initiatives

MOTOROLASOLUTIONS: A TRUE MOBILITY PARTNER

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UNMATCHED EXPERTISE

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Years of voice and communication infrastructure experience80Years of helping customers automatebusiness transactions34

of customers with a positive and1,000s fast Return on Investment (ROI)

UNMATCHED BREADTH

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Handheld mobile computers Two-way radios

Vehicle-mount mobile computers RFID fixed and handheld readers

Wearable mobile computers RFID mobile readers

Tablets Micro Kiosks

Handheld bar code scanners Wireless networks

Fixed mount scanners Mobile device management

Security solutions End-to-end services

EVERYTHING YOU NEED, UNDER ONE ROOF – mobile devices, wireless infrastructure, RFID, security and support services

UNMATCHED SUCCESS

ALL AROUND THE WORLD, RIGHT NOW, MOTOROLA MOBILITY SOLUTIONS ARE HELPING ENTERPRISES OF ALL SIZES EMPOWER THEIR WORKERS TO BE THEIR BEST IN THE MOMENTS THAT MATTER.

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The SB1. The right features. The right price.

The smart way to connect all your associates.

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BACKUP SLIDES

THE ANATOMY OF THE SB1

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Connectivity: Enterprise Wi-Fi

performance and security

WLAN 802.11 b/g/n

Display: 3” E Ink Display (4-bit grey scale) “Finger friendly” Full Touch

Interface Accelerometer-based screen

orientation

Battery: Long battery life (> 14 hours) Multi-shift operation, recharge

overnight (< 4 hours) Internal Service/Customer

Replaceable Battery

Environmental Specifications:

4ft drop over tile on concrete IP 54 Sealed 0°C to 40°C operating temperature

Data Capture: Omni Directional Barcode Reader (1D &

2D) with integrated aimer and illumination

Accessory eco-system Single & Multi-slot (10) charging cradles PTT Headset Adapter PTT Headsets (Basic & Premium) PTT Speaker Accessory Lanyard with J-clip for single handed

operation & removal Hip/Belt Holster with Tether Wrist/Arm-band

Design and Ergonomics:

Weight: 110g (3.9 oz) Balanced for all-day use & wear Tri-Color LED and Beeper for

Notifications Built-in Lanyard slot for wearable

accessories and charging

Enterprise Software RhoElements - Thin Client Architecture -

HTML 5 compatible with extensions (License included)

PTT Express – Multicast Wi-Fi PTT (inc) Rapid Deployment (RD) Client Mobile Workforce Management Software

(separate software licenses) Third-Party HTML5 Enterprise Apps

A WORLD OF APPLICATION OPPORTUNITIES

Port applications to HTML5 thin client environment

Customer assistance

Inventory lookup

Price check

Iteml

Mobile device management

Time and attendance/employee login

Employee messaging

Stock replenishment/re-stocking

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Task management, assignments and completion

Employee badge display and promotions

Labor and task metrics/management

Hospitality and healthcare apps

Housekeeping and maintenance services

Real-time room status updates

Secure patient information

And more…