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Page 1: Satisfaction and Dissatisfaction

Satisfaction and Dissatisfaction

By

Rikho gregorius W.

07020230038

Page 2: Satisfaction and Dissatisfaction

Satisfaction and Satisfaction and DissatisfactionDissatisfaction

Satisfaction is a pleasant feeling which you get when you Satisfaction is a pleasant feeling which you get when you receive something you wanted, or when you have done receive something you wanted, or when you have done something you wanted to do.something you wanted to do.

Dissatisfaction is unpleasant felling in your complaint Dissatisfaction is unpleasant felling in your complaint when you get something that is not wanted to do.when you get something that is not wanted to do.

Page 3: Satisfaction and Dissatisfaction

There are many kinds of expressionThere are many kinds of expression

• Expressing satisfaction Thank you everything is fine. I really like my new hair cut. I am satisfied with everything. Everything is perfect. I am happy enough with it. It is ok.

• Expressing satisfaction I am dissatisfied with the

service here. I am disappointed with the

result. I don’t like the color of the

suit. I have a complaint. We are fed up with your

decision.

Page 4: Satisfaction and Dissatisfaction

Dialogue 1Dialogue 1Waitress : Is everything Ok, here?Waitress : Is everything Ok, here?

ManMan : Yes, thank you. Everything is fine. : Yes, thank you. Everything is fine.

Waitress : Is your steak satisfactory?Waitress : Is your steak satisfactory?

ManMan : Quite satisfactory. : Quite satisfactory.

Waitress : How about your roast beef?Waitress : How about your roast beef?

ManMan : It’s just right. I like it : It’s just right. I like it

Waitress : Will thee be anything else, then?Waitress : Will thee be anything else, then?

ManMan : No. Not at this moment. : No. Not at this moment.

Page 5: Satisfaction and Dissatisfaction

Dialogue 2Dialogue 2BoyBoy : Mom, I don’t like the new wallpaper in my room.: Mom, I don’t like the new wallpaper in my room.

MomMom : Well, that’s just too bad. Be satisfied with it. I’m: Well, that’s just too bad. Be satisfied with it. I’m

going to change it now.going to change it now.

BoyBoy : But, it’s too dark for me to study there. I'm not: But, it’s too dark for me to study there. I'm not

satisfied with it.satisfied with it.

MomMom : Tom, it was what you wanted. Like it or hump it.: Tom, it was what you wanted. Like it or hump it.

You can change it, but with your own money.You can change it, but with your own money.

BoyBoy : OK, Mom.: OK, Mom.

Page 6: Satisfaction and Dissatisfaction

Akhirul salam

Wassalamualaikum wr. Wb

Matur suwun