PERSONAL STATEMENT As an experienced retail worker my proactive approach has resulted in numerous important sales and targets being hit. My ability to develop client relationships has resulted in repeat custom, and good working relations in the teams I have worked with and other company’s the teams work with. After 17 years in retail, I’m currently seeking a new challenge which will utilise my attention to detail, and friendly, professional manner also my excellent customer service skills.

WORK EXPERIENCE Caretaker – March 2016 – Present

Company Name - Servest Location – Bredbury, Stockport Responsibilities:

Cleaning to a high Standard with an eye for detail

Managing my time to ensure all jobs are completed

Working with the client to ensure all tasks are completed

Maintaining a good working relationship between the company and the client Sales Assistant – June 2015 – March 2016 Company Name – H & T Pawnbrokers Location – Hyde, Greater Manchester Responsibilities:

Retail Sales, up-selling, Customer service

Till operative, computer use (keeping customer details, loan applications)

Phone operations, dealing with 3rd partner companies and customers

Achieving monthly and yearly sales targets Sales Assistant – April 2010-April 2015 Company Name – Broadstone mill Shopping Outlet Location – Reddish, Stockport Responsibilities:

Retail Sales, up-selling, Customer service

Till operative, Merchandising, Computer use (word & Excel)

Achieving monthly and yearly sales targets

Phone operations, dealing with 3rd partner companies and customers

Bar Manager/Landlady – March 2000- April 2010 Company Name – Cheshire Ring Public House Location – Hyde, Greater Manchester Responsibilities:

Bar Manager/Landlady, Managing staff, Cellar manager, Day to Day running of the business

Orders, Deliveries

Cash handling, interviews, customer service, Computer use (word, PowerPoint, excel)

Cleaner – January 2000- August 2001 Company Name – Timeout Cleaning services Location – Woodley, Stockport Responsibilities:

General office cleaning

Cleaning to a high Standard with an eye for detail

Working with the client to ensure all tasks are completed

Sales Assistant – 1998 - 2000 Company Name – Quality Save Location – Sale, Manchester Responsibilities:

Retail Sales, up-selling, Customer service

Till operative, Merchandising, Computer use

Achieving monthly and yearly sales targets

Phone operations, dealing with 3rd partner companies and customers

EDUCATION Customer service Level 2 31/01/2011 Level 2 Award in food safety and catering 08/01/2011 Level 2 Award food safety 08/01/2007 The Hospitality award body-NVQ level 2 Hospitality 20/ 07/2007 NVQ Level 2 Beauty therapy July 2007 Reception Duties Level 2 July 2007 Food Safety Level 2 02/11/2005 GCSE Math’s D 1999 GCSE English D 1999 GCSE Science D 1999 I also have good experience using Microsoft office and general computer systems and software.

PERSONAL INTERESTS My Interests include, Mountain Walking, Long Distance Walking, Swimming, crafts (card making, jewellery making & candle making) I also enjoy blogging and running a Facebook page for a friend who owns a restaurant REFERENCES References are available on request.