Sarah D. Newman 3215 Sedge Drive

Cell: 321-536-6409 Rockledge, FL 32955

SummaryVersatile Manager and effective leader who thrives in complex, fast paced, technical, and multi-tiered environments. Dedicated to building effective teams who provide exceptional results with the belief that ongoing training, education, and coaching are essential in the retention of both customers and employees. Motivated, positive, multi-tasker with an unsurpassed work ethic. EducationBachelor of Arts Degree in Public Administration, University of Central Florida Cum Laude

Skills• Possess a high level of computer literacy with multiple electronic health information systems (EMR). Most recently

Athena Health. Involved in the development of new EMR system that included beta testing, launch, and subsequent updates.

• Proficient in Microsoft Office; Word, Excel and Power Point.

Experience

A GRANDDAUGHTER’S PROMISE, INC. 8/2008 to PresentOperations Manager Responsible for the overall operations of elder placement agency. Implemented changes and policies that resulted in tripling revenues. Directly manage multi-tiered relationships between client base, referral sources and network facilities. Distribute and maintain information about financial assistance, risk management, operations, sales reports, marketing, training and oversight of staff, clients and facilities, growth plan, research, continuing education, attend networking meetings and events, assist in developing current internet and social media platform. The primary and ultimate goal being to help families in transition find safe choices where their loved one experiences dignity and respect. OSLER MEDICAL 02/1992 to 11/2005Operations DirectorManaged overall operations of thirteen facilities and their budgets. Duties also included compliance and risk management training and orientation, published monthly compliance letter, assisted in internal audits, extensive conflict resolution with patients and employees, marketing committee member, policy/procedure committee member, active role in new physician recruitment and practice start-ups, coordination of managers between departments, selected and maintained relationships with outside vendors, supervised construction projects, initiated and updated physician credentialing, conducted Six Sigma programs, and assisted in the developing and conducting company-wide employee presentations/training.

Administrative Staff ManagerEmployee screening, interviewing, training, termination procedures, formal write-ups on employees, conflict resolution between physicians, employees and patients, assisted preparation and conduction of unemployment hearings, planned and presented customer service training sessions, conducted monthly employee meetings, designed and presented training material, assisted in computer program updates and subsequent training, input in development of electronic medical record (EMR) software, payroll duties for department of 180+, and new physician training for administrative procedures.

Site ManagerFacility and staff management for a multi-specialty clinic, hiring and staff changes, trouble shooting computer issues, assisted physicians in meeting monthly quotas, conducted and attended meetings related to the clinic, conflict resolution with patients and employees, supervised construction projects, responsible for company wide medical secretary training, and new physician start-ups.

Medical Secretary Lead/Medical SecretaryManaged daily operations of physician offices, in charge of staff training, time sheets, evaluations, write-ups, conflict resolution with patients and employees, inventory, budgets, as well as providing part to full time medical secretary duties. Also helped coordinate and conduct company wide moves, physician start-ups, and training to employees.