sarah l erdmann resume 2016
TRANSCRIPT
Sarah L Erdmann110 W Holly Street Tea, SD 57064
(T) (605) 216-5054 (E) [email protected]
Professional Experience09/2013 to Current Cigna - Sioux Falls, SD
Specialty Pharmacy Technician Process specialty medications within established guidelines, while providing
detailed documentation via internal and external systems Use various computer application to perform item entry tasks, verify eligibility, and
to set up patient shipments Support team members by answering questions and researching customer
accounts to resolve processing errors Provide exceptional customer service and responses via phone and email
communication
04/2009 to 08/2013 Midcontinent Communications - Sioux Falls, SD Residential Sales Associate
Sold Midcontinent products in a door-to-door and retail environment Provided customer service to customers by building a positive rapport Facilitated technical troubleshooting with customers to resolve cable, internet,
and phone equipment issues Monitored and forecasted equipment needs to meet customer demands
02/2006 to 04/2009 Midcontinent Communications - Sioux Falls, SDInside Sales Representative
Promoted cable, internet, and phone services to new and returning customers based on needs
Coached sales representatives when needed to answer sales and order entry questions
Accurately prepared accounts for new customers Prepared work orders for installs, repairs, and other customer transactions
06/2005 to 03/2006 Sam's Club - Sioux Falls, SDOptician
Assisted customers with the purchase and repair of prescription eyewear Ordered, inspected, and dispensed eyewear according to professional standards Performed eye screening pre tests to assist Optometrist
02/2005 to 05/2005 Royal River Casino - Flandreau, SD Advertising and Promotions Internship
Assisted supervisor in all areas of public relations and advertising of the casino Designed fliers and promotional materials for in-house advertising Researched casino's clientele in order to develop/change promotions Assisted the Group Sales Department with the coordination of events
Education05/2005 South Dakota State University - Brookings, SD
Bachelor of Science DegreeMajor Consumer AffairsMinor in Business and Journalism
Certifications07/2014 Certified Pharmacy Technician