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SAP Solution Manager:

Release strategy andfunctional outlook


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SAP AG 2005, Functional_Outlook_EN.ppt / 2

Overview

Release strategy and Maintenance

Scope SAP Solution Manager 4.0

Implementation and Application Management of mySAP ERP

Better handling of customer support processes

Continuous improvement of customer SAP Solutions

Corporate Functionality

Integration Solution Manager Diagnostics

Technology SAP Solution Manager 4.0

ArchitectureSAP Solution Manager Installation und Configuration

Upgrade und Migration paths

Please note that this document is subject to change and may be changed by SAP at any time

without notice. The document is not intended to be binding upon SAP to any particular course ofbusiness, product strategy and/or development.


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Optimize Collaborationwith

SAP Active Global Support

SAP Solu t ion Manager - Evo lu t ion

MitigateRisk

Front-end toSAP Service

Infrastructure

SolutionMonitoring

Implemen-tation &

Distribution

ServiceDesk,

Upgrade

ChangeRequest

Mgmt.

Collaboration+ Continuous

Improvements

3.2

3.1

2.2

2.1

4.0

Pro-activeMonitoring

AccelerateImplementations

Manage

technical change

OptimizeIT support

+

+

+

+

+


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Recommendations

Release Strategy and Maintenance



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2011 2012

Release s t ra t egy and Main t enance

2003 2004 2005 2006 2007 2008 2009 2010

Dec

Dec

Dec

Dec

Mar

2014

Mar

Mar

2013

Dec

Mar

Mar

Customer specific

Maintenance

mySAP ERP

2004

Ramp-

up Mainstream-MaintenanceExtended

Maintenance

(17 % + 2 %)

Extended

Maintenance

(17 % + 4 %)

Customer specific

Maintenance

Customer specificMaintenance

Ramp-up Mainstream-Maintenance

Extended

Maintenance

(17 % + 2 %)

Extended

Maintenance

(17 % + 4 %)SA PNetWeaver 04

SAP Solut i on

Manager 3.2

Ramp-

up Mainstream-MaintenanceCustomer specific

Maintenance

SAP Solut io n

Manager 4.0

Mainstream-MaintenanceCustomer specific

Maintenance

Ramp-

up

SAP Solut io n

Manager 3.1

Ramp-

up

Mainstream-Maintenance


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Implementation and application management of mySAP

ERP



Corporate functionality


Service Desk Interface


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ERP







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The SAP Solu t ion Manager m anages c ust om er So lu t ions

App li ca t i on Managemen tSAP Solut ion M anager

Maintenance strategy, processes, and projects

Continuous improvement projects

Software Change ManagementDevelopment and enhancement projects

Deployment projects

Net Weaver L i fecyc le Management

SAP Net Weaver Adminis t rat ion Tools

System administration

Configuration and transportation

Consistency checks

Development infrastructure

Planning

Status


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Bet t e r hand ling of c us tom er suppor t p rocesses

Complete Maintenance process

Transparency

Planning of Maintenance und Execution

Notes, Top Notes, Hot News

Support Package StacksProc ess for Suppor t Pac k age

Stacks

Proc ess for Suppor t Pac k age

Stacks

Display current SP Level and recommended SP StackDisplay current SP Level and recommended SP Stack

SPs approve and download SP StacksSPs approve and download SP Stacks

Import SP StacksImport SP Stacks

Perform TestsPerform Tests

Release to productionRelease to production

Ex am ple: Suppor t Pac k age St ac k s


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ERP







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SAP SAP CUSTOMERSAP CUSTOMER

SAP Solut ion Manage r is t he Front -end o f SAPsServic e in f rast ruc t u re

SAP Ac t iveGlobal Support

SAP CRM

4.0

SAP CRM

4.0

NW 04NW 04

SAP APO

3.1

SAP APO

3.1

SAP R/34.6C

SAP R/34.6C

SAP Solut ionManager

Solut ion Landscape

SAP Consult ing

Partner Consul t ing

Customer Competence

Center

SAPSupport Systems &Service Marketplace

Service Infrastructure

Application Management

Stichworte:Sebtral point of entry

Synchronizuation of system data


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Corporate funct ions

Definition Corporate functions Today, SAP enables its customers, to use SAPNet - R/3 Frontend

to manage customer internal messages

SAP Solution Manager 4.0 offers preconfigured corporate functions,which can be adapted to customer requirements

There will be no further development of corporate functions inSAPNet - R/3 Frontend

Corporate functions will be available only viaSAP Solution Manager 4.0

Existing messages can be migrated to SAP Solution Manager 4.0


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ERP







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Part nersc hni t t s t e l le zum SAP Solut ion Manager Serv ic e Desk

SAP Solution Manager 4.0 contains a bi-directional Interface for theexchange of problem messages between SAP Solution Manager andthird party help desk applications.

This enables the SAP Solution Manager Service Desk to beintegrated into existing help desk applications of a supportinfrastructure.

The Service Desk Interface is open and independent of existing

third party help desk applications.

The Service Desk Interface is based on Web-Services (simple,flexible, platform independent).

The Service Desk Interface is aligned with existing standards formessage exchange (e.g. SOAP)


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ERPBetter handling of customer support processes






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SAP CUSTOMERSAP CUSTOMERSAP SUPPORT

Solut ion Manager Diagnost ic sEf f i c i ent and Sa fe Root Cause Analys is

EFFICIENTReduce t ime f or r oo t cause anal ys is

Available in one central console

Standardized SAP best practices fordiagnostics, integral part of SAPNetWeaver and used by all SAPemployees

Uniform across components

SAFENo changes to p roduc t i on sys tems

Runs in web browser and can beaccessed via http connection, No OSaccess necessary for standard support

No access to SAP NetWeaveradministration tools

Enforced customer control for changemanagement

SOLUT ION MANA GER DIAGNOSTICS provides ef f ic i ent and safe root c ause

an al ys is o f in c id en t s i n c us t om e r s ol ut i on s p ow e re d b y SAP N et We av er .

SAP Syst em

Solut ion Manager

Diagnost ics

SAP Net Weave r

Admin is t ra t ion ToolsSolut ion Landsc ape

Safe

access

No

accesschange

read only


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Solu t ion Manager Diagnost ic s : Funct ional i ty Roadmap

SAP NetWeaver Support Pack age St ack (SPS)

System Analysisfor all SAP solutions

Java & WebAnalysisfor EP, CRM ISA,

XI,

DiagnosticsFramework

SPS 11SPS 11

OS Monitoring

DB Monitoring

Config Tracking

Log Viewer

HTTP Analysis

Thread DumpAnalysis

WilyTech Introscope Mercury Loadrunner

SPS 12SPS 12

OScommand console

File System Browser

Self Check

EarlyWatch Alert forDiagnostics itself

SPS 13SPS 13

J2EE command cons.

DB command console

SMD Config Wizard

SMD Rapid Installer

SPS 14SPS 14

LDAPcommand cons.

07.03.2005 16.05. 25.07. 04.10.


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SAP Solut ion Manager an d SAP Net Weaver:Release Roadm ap

Solut ion Manager

Diagnost ics

on WebAS 6.40

SAP Solut ion

Manager 3.2SAP Net Weave r

Admin is t ra t ion Tools

2005

SAP Solut ion Ma nager 4.0SAP Net WeaverAdmin is t ra to r Diagnost ics2006

2005

SAP Net Weaver 04Web A S 6.20 AB AP

Read

only

SAP Net Weaver 04

SAP NetWeaver 0 4s SAP Net Weaver 04s


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SAP CUSTOMERSAP CUSTOMER

Solut ion Manager

Diagnost ic s on WebAS

Solut ion Manager Diagnost ic s : Arc h i t ec t ure

SAP

SUPPORT

SA PSystem

Solut ion

Landscape

safe

AgentAgent

Web AS 6.40

ABAP Java

ITS

HTTP

Link

CCMS

e.g.

RZ20,

OS07,

DB02,

WebDynpro

Java

Support

Tools

Wily

Introscope

EnterpriseManag

er

3rd party tools,preconfiguredfor SAP NetWeaver,for use by SAP (no OEM)

L d T t i SAP G i L i Ch k f W b B d


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SAP CUSTOMERSAP CUSTOMER

Solut ion Manager

Diagnost ics

SAPSUPPORT

Load Test in SAP GoingL ive Chec k for Web-BasedApp l ica t ions

SA PSystem

Solut ion

Landscape

safe

AgentAgent

Wily

Introscope

EnterpriseManag

er

Web AS 6.40

ABAP Java

ITS

HTTP

Link

CCMS

e.g.

RZ20,

OS07,

DB02,

WebDynpro

Java

Support

Tools

Mercury

Loadrunner Cont ro l ler

Mercu

ryLoadrunn

er

LoadGenerator

SAP op t im izes the t h ree most impor tan t c us tomer c l i ck scenar ios in

t he SAP Enterpr ise Por ta l as par t o f SAP GoingL ive Check

3rd party tools


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Roadmap for SAP Suppor t In f ras t ruc t u re

Dec 04

Q3/05

Q4/05

Q1/06

Mass shipmen t So lu t i on Manager

Diagnost ics

Solut ion Manager Diagnost ic s required

f or r oot c a us e a na ly si s o f J av a b as ed

SAP solut ions

St art of Ramp -Up SAP Solut ion

Manager 4 .0

Mass shipmen t SAP So lu t i on

Manager 4 .0

Q3/06 SAP Solu t ion Manager requ i red for

roo t cause ana lys is o f a ll SAP solut i ons

SA PSolut ion

Manager3.2

WebAS 6.20

Solut ion

Manager

D iagnos t ics

WAS 6.20

SA P

Solut ionManager 4 .0

WebAS 6.40

WebAS 7.0

Diagnost ics


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Recommendations

Release Strategy and Maintenance



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Architecture

Installation and UpgradeUpgrade and Migration paths


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Arch i tec tu re

Solut ion

Di rectorySystems

SA P

CRM

Other

Business

ProcessesDocument

-ation

SA P

ERP

SA P

APO

Proje

cts

Solu

tion

Implementation and Distribution

Solution MonitoringService plan

and Execution

Service Desk

Upgrade

Change Management

Tests

E-LearningManagement

SAP Solut ion Man ager

Global Rollout

Process

temp la tes

OPERATE

IMPLEMENT.

OPTIMIZE

Businessprocesses


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Architecture



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Ins t a l la t ion and Conf igurat ion

Simplification of Installation and Maintenance Improved installation

Reduction of Add-Ons

ca. 2 Installations (DB Loads) per year*

ca. 3 Support Package Stacks per year*

Simplification of Configuration

More pre configuration

dedicated Implementation Guide (IMG)*

Best Practices/E-Learning

* also SAP Solution Manager 3.2


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Architecture



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