UNLOCK THE POWER OF RETAILWITH SAP SERVICES

The Impact of Technology on Retail

Technology-related trends are having a significant impact on your business

Social media (Facebook, Twitter, Pinterest, etc.)

Mobile/online shopping

Mobile/online promotions and coupons

Use of in-store mobile technology by store associates

Waning store/brand loyalty as consumers become more empowered

Ability to scan QR codes, compare products and pricing

Influence of peer rankings and reviews on consumers purchase decisions

Mobile payments

Showrooming

Multiple responses allowed.

71%

52%

51%

32%

29%

18%

17%

16%

12%KPMG 2013 Retail Industry Outlook

SAP RETAIL. RIGHT. NOW.

The Rapid Pace in Change in Retail

SAP Services helps you unlock the power of technology to enhance retail performance. Whether on premise, cloud, or a hybrid platform, SAP Services speeds the deployment of innovative solutions to help yield better business outcomes.

As shopping habits become more remote, it’s critical for retailers to engage and understand customers.

Organizations use data and analytics to help supporttheir strategic decision making

Customer insight

Brand and product management

Pricing decisions

Market expansion

Operating model optimization

Portfolio rationalization

72

68

64

50

45

37

23

67

56

40

42

14

% in 2013 % in 2012KPMG 2013 Retail Industry Outlook

The Opportunity with Technology and Industry Specific Insight

RETAIL SERVICES SOLUTIONS

RISK MINIMIZATION

QUALITY EFFICIENT EFFECTIVE

SERVICES ACCELERATORS

Retail Fashion

• 18 Retail specific accelerators

• End-to-end starter packages as well and accelerators for dedicated fashion business processes

Retail Grocery

• 19 Retail specific accelerators available

• End-to-end starter packages as well as accelerators for dedicated grocery business processes

Retail Hard Goods / Specialty

• 16 Retail specific accelerators available

• Accelerators addressing specific business processes across the entire value chain

A Simplified Experience

With a holistic and simplified approach, SAP Services delivers Industry Expertise and Breakthrough Technology for Retail that consistently yields better business outcomes.

IMAG

INE CREATE

DEPLOY

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PLIFY

Imagine Your Retail SolutionMapping vision and strategic intent to capabilities

Business vision, strategy, and drivers

•Referencemodel – Business capabilities – Business performance

IMAG

INE CREATE

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AM

PLIFY

Design ThinkingApproach

Delivery toMarket

TraditionalDevelopment

Approach

TIME

RE

SO

UR

CE

S &

E

XP

EN

DIT

UR

E

ConceptDESIRABILITY

Observation & Discovery (Journey Map)

EVALUATE FEASIBILITYIdea Generation

EVALUATE VIABILITY

Create Your Retail SolutionDefinition of business car, road map and future state

Design Blueprint

• Retail toolbox – Touch, feel, and proof • Value prototyping • Reference patterns – Integration, Data – Reference architecture

Custom Application Development

• Extend existing SAP Retail solution portfolio

• Build new consumer-grade unique solutions

• Development On Premise, on SAP HANA, in Mobile and Cloud

• Productize industry-proven custom applications into packaged solutions

• Address critical industry concerns:

– Reinventing the Consumer Experience

– Modernizing Supply Chain – Rethinking operations to

enable growth & innovation

CREATE

RETAILTOOLBOX

VALUEPROTOTYPING

INTEGRATION

REFERENCEARCHITECTURE

FOCUSEDBUSINESS

SOLUTIONS

DESIGNBLUEPRINT

CREATE

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AM

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Packaged Retail SolutionsActions

Get Social, Marketing and Merchandising Insight with SAP Affinity Insight for Retail. The highly flexible analytics solution on SAP HANA helps you transform analysis for retail sales transactions into a strategic advantage.

Optimize Logistics and Fulfillment with SAP Cross Channel Order Management. Improve the entire process, from order entry to outbound delivery. With the sales order allocation and rescheduling application on SAP HANA, accelerate inventory turns, optimize processes, and increase profitability.

Improve Demand and Replenishment Planning and be ready for customers’ changing behavior with the automated store allocation and stock balancing management applications.

Results

Fast Go-To-Market – Leveraging a streamlined and accelerated development process

Top-Notch Quality – Leveraging standard SAP development methodology and highly experienced developers

Future Compatibility –Synchronized with the SAP release strategy and aligned with further releases of the underlying software

Deploy Your Retail Solution

ON-PREMISE

HYBRID DEPLOYMENT

CLOUD

IMAG

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PLIFY

Fastest Path to the Cloud

• Rapid cloud-onboarding • Based on best & next business

and implementation practices • Hosted and managed cloud, e.g.,

SAP HANA Enterprise Cloud • Rapid-deployment solutions

as default starting point • Custom cloud solutions and

extensions to adapt the cloud

Project

SAP Solutions

TraditionalProject

ProjectUsing ES

SAP Solutions

Project

RetailAccelerators

+35% Savings in Time & E�ort*

* Direct Savings in “Systems” area only. Further benefits and savings realized for “Processes” and “People” (e.g. business process re-engineering and organizational change management)

Amplify Your Retail Solution

Practice

Experience

Subscribe

Collaborate

SAP LEARNING HUB:

Value realization – new model generation

• Lifecycle optimization • Innovation

Realize ValueIM

AGINE CREATE

DEPLOY

AM

PLIFY

Address All Your Retail NeedsCustomer-Centric Merchandising

• SAP Planning for Retail

• SAP Shopper Insight

• SAP Sales Analysis for Retail

• SAP Best Practices for Retail

• Starter Pack Service for Fashion Retailing

• Starter Pack Service for Grocery Retailing

• Design review Service for Fashion Retailing

• Meat Processing Starter Pack Service for SAP for Retail

• Empowerment of Global Data Synchronization for Retail

Collaborative Sourcing, Buying and Manufacturing

• Preconfigured In-store production scenarios for SAP for Retail

Customer-Driven Supply Chain

• SAP EWM for Retail

• Services for SAP F&R

– Implementation Guidance

– Test Package

– Master Data Quality Check

– Location DIF optimization

– Organizational Design & Transformation

• EDW Service for Retail Inventories

• Deployment of Inventory Diagnostics for Retail

Unified Customer Experience

• SAP Shopper Insight

• SAP Sales Analysis for Retail

• Starter Implementation Service for SAP POS DM

• Enterprise Data Warehouse (EDW) Service for POS

• EDW Service for POS Data – Assortments (ERP Connectivity Service for SAP POS Data Management

• Preconfigured implementation of Loss prevention analytics

SAP Drives Value for Retail

Retail customers who have realized value through business transformation enabled by SAP

Under Armour

GOALAccommodate changing demand and supply and ensure that performance apparel, footwear and accessories are in the stores, ready to empower athletes everywhere

HIGHLIGHTS • Allocation run time down from 5-6 hours to > 1 hour, ability to run

it multiple times a day instead of overnight/over weekend • Deliver orders to warehouses and customers faster with better

real-time information through SAP HANA • Higher customer satisfaction due to optimized fill rates

Ferrero

GOALOne single system for CRM data globally, a flexible and comprehensive mobile solution for the Sales Reps, and scalability for further countries.

HIGHLIGHTSA customized version of SAP Retail Execution App: • Direct connection to ECC – no order handling in CRM,

increased productivity • Easy to use Application with excellent navigation - less training

required, good acceptance by users • No loss of contact information due to reorganization of territories

SAP Drives Value for Retail (continued)

Perfumería Ultra

GOALOne single system for CRM data globally, a flexible and comprehensive mobile solution for the Sales Reps, and scalability for further countries.

HIGHLIGHTSSAP CRM rapid-deployment solution: • More efficient organization of customer databases • Extensive knowledge of its customers’ spending habits,

thus building greater expertise in customer care. • Information that can be used for marketing campaigns

and strategies

Sahara Q Shop

GOALWith 305 warehouses in 285 locations, the company needed a unified IT system that could keep up with growth.

HIGHLIGHTSSAP ERP for Trading rapid-deployment solution: • Supply chain is running more

efficiently than ever before • 25% faster inventory turnover • 90% order fulfillment rate

Your Single, Simple Path to Retail Innovation

RETAILUNLOCK THE POWER OF

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