sap predictive maintenance and service · organizations adopting preventive and predictive...

SAP Predictive Maintenance and Service

Adrian Langlouis, Solution Management

November 10, 2014

Next Steps

2 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

Dynamics Solution Overview Value and References

Managing assets efficiently makes a difference!

While the world's GDP is around

$46.6 trillion, the value of all

assets is assumed to be much

higher. Maintenance spend

alone comes up to $447 billion.

Source: Global Framework on Maintenance and Asset Management

Next Steps



The world is getting more and more connected

devices connected

by 2020*

50 billion

40-50%

CAGR for M2M market

until 2020*

price of sensors,

microprocessors & wireless

technologies today vs. 4

years ago**

-80%

*Source: Gartner – “Top 10 Tech Trends **Source: Economist Intelligence Unit – ”The Rise of the Machines”


Dynamics Solution Overview Value and References Next Steps

SAP Predictive Maintenance and Service Leverage operational insights to drive innovative new business models

Analyze and monitor equipment

data and correlate with

business information to predict

future malfunctions

Remotely sense operational

data from equipments

Monitor

Analyze

Predict

Act

Sense

Optimize maintenance and

service operations and enable

new business models around

the equipment

-44% Lower unplanned

downtime -17% Lower annual service and maintenance costs +28% Higher return on assets

Typical results*

Organizations adopting preventive and predictive maintenance and service approach as compared to organizations

practicing reactive maintenance and service

* SAP performance benchmarking



Gain completely new insights from your equipments Monitor sensor data to analyze and predict asset malfunctions

Telemetry Data

Sensor measurements

Geospatial data

Diagnostics

Events

Business Data

Warranty information

Maintenance/ Service history

Customer profile

Dealer events

Cost and risk

Third party data … Structured and unstructured

e.g. weather forecast

Benchmarking

Prioritize maintenance

and service activities

Early warnings to

prevent downtimes

Design

improvements

Machine health

monitoring

Optimized warranty

and spare parts mgmt



Increase

effectiveness

Increase

efficiency

IT / OT

Connectivity

Time, effort or cost

is well used for the

intended task or

purpose

Effectiveness is the

capability of producing

a desired result

Bring business context to your operational data One example

Predictive Maintenance and Service

Condition Monitoring

Remote Service

Fault Pattern

Recognition

Machine Health

Prediction

Create

Maintenance

or Service Order

Schedule Order Execute Order

on mobile device Visual Support

SAP ERP

Non-SAP Apps



Condition Monitor Look and Feel



Analytics and Dashboards Look and Feel



Machine Predictions Look and Feel

Next Steps



Predictive Maintenance and Service Delivers significant business value to asset manufacturers and operators

Improve service profitability with lower

service costs and new revenue streams

Higher percentage of calls resolved

Higher first-visit-fix rate

Customer satisfaction and retention

Higher service contract renewal rates

Enable new innovative business models

Higher overall equipment effectiveness

(asset availability & performance & quality)

Improve maintenance efficiency

Lower maintenance costs

Faster reaction to alarms and failures

Higher mean time between failure

Lower mean time to repair

Asset

Manufacturer

Asset

Operator

Next Steps



Past Co-Innovation projects, POCs and implementations Examples

Industry: Country: Scope:

Automotive Germany Product improvement in R&D based on vehicle test data.

Automotive Germany,

US

Vehicle health prediction to improve manufacturing quality, service planning and customer

satisfaction based on business and telemetry data. Very big data: Hana / Hadoop

Farm Equipment US Early identification of emerging issues for product improvement and failure prediction to

reduce downtime based on business and telemetry data.

Farm Equipment

Germany Identification and prioritization of machine failure pattern for product improvement based on

business and machine data.

Industrial Air

Compressors

Germany Machine health prediction to lower service costs and increase machine up-time. Enable

service, sales and R&D to transform the company to an industrial service provider.

Food Processing

Equipment

Germany Identification of health finger print based on vibration analysis. Integration of and monitoring

of machine health using failure pattern for product improvement based on business and

machine data.

Airplanes US Systems trending and alert management framework which allows customer support to

propose alternative maintenance schedules which may avoid unplanned downtime, increase

aircraft availability and increase service and maintenance revenues.

Automotive Germany Manufacturing Quality Assurance by automatic failure identification and anticipation based

on machine data.

Next Steps



Why SAP?

SAP Predictive Maintenance and Service

Seamless integration with IT systems to make

business sense of your machine data

Big data analytics and monitoring with SAP HANA

in-memory computing

Fast time to value and low TCO by utilizing a big

data IT architecture in the cloud

Ensure strong security standards by relying your

data to SAP’s decades of expertise with IT

security


Next Steps Executive Summary Solution Overview Value and References

© 2014 SAP SE or an SAP affiliate company. All rights reserved.

SAP Predictive Maintenance and Service Start Now

Start small to achieve extended business value.

New business models require the adoption of existing

remote maintenance and service practices

The Internet of Things revolution demands new ways

of developing, manufacturing and servicing assets to

stay competitive Smarter

Faster

Simpler

Next Steps


Dynamics Solution Overview Value and References Next Steps Executive Summary Solution Overview Value and References

© 2014 SAP SE or an SAP affiliate company. All rights reserved.

SAP Predictive Maintenance and Service Where to Find More Information

Video: https://www.youtube.com/watch?v=YbOqmd3oKf0&feature=youtu.be

SAP.com: www.sap.com/internetofthings

SCN: http://scn.sap.com/community/internet-of-things

https://www.youtube.com/watch?v=YbOqmd3oKf0&feature=youtu.be



http://www.sap.com/internetofthings

http://scn.sap.com/community/internet-of-things






sap predictive maintenance and service · organizations adopting preventive and predictive...

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