SAP Partner Services

Solutions from SAP are constantly evolving, bringing in new ways of working, adding functionality, improving the user experience and launching enhancement packs to support technical improvements and comply with changes to financial and other regulations. To exploit the power of an SAP® solution, you need a consulting partner with the experience and the ability to provide flexible and cost effective consulting solutions.

Our services

Strategic interpretation and solution architecture - The methodology of converting strategic business goals into a set of IT deliverables. We work with the business sponsors and the Information Systems team to agree the desired IT architecture.

Application design and business process requirements mapping - Focused consultants carry out the definition of business requirements and the blueprint of how these requirements will be captured in SAP.

Design and configure application processes - Building the SAP solution from business process requirements.

Design and build RICE reports, interfaces and conversions - Customisation services that cover inbound and outbound external interfaces, data loads and online report formats.

Prototyping or pilot - Allowing you to review and assess the impact of a solution without committing to a full implementation.

Business solution integration testing and support - Based on an understanding of both the business and SAP.

Scheduling, workflow and security authorisations - Services tailoring SAP workflows that go across several business functions (e.g. procure to pay) and the creation and definition of SAP roles and IDs to ensure industry compliance standards are met.

At Capita, we can help SAP users achieve business change through the effective use of SAP solutions. Our services range from running complete projects, through to providing an SAP specialist for a few days to handle a specific task.

We understand the sophisticated nature of delivering SAP projects, and the importance of having the right resources at the right time, so our SAP services provide you with the know-how to get the most from your SAP solutions.

We take a pragmatic approach to SAP projects striving to:

Solve business problems

Assure and test the solutions

Make sure that data and access is secure

Provide application lifecycle management

Run projects and programmes more effectively

We take a collaborative approach at all lifecycle stages to ensure that you are not dependent on third-party support. You can be confident that your transition to a new SAP solution will be a success.

What we do

We offer a true end-to-end portfolio that spans consultative and delivery activities based around core SAP modules such as:

SAP® ECC

SAP® Supply Chain Management

SAP® Supplier Relationship Management

SAP® Human Capital Management

And in areas such as:

SAP® Mobile

SAP NetWeaver™

SAP hybris®

User Experience SAP® using HTML5

SAP® BASIS, ABAP®, SAP® Program Interface, SAP® Web Dynpro

We provide full lifecycle services for the design, build and implementation of SAP solutions on to an existing system or for a new implementation. These begin with an interpretation of the strategy, translating this into the architecture of a business solution. We are then able to achieve the desired business change.

Unique blended mix

of skills

Effective change

Strategy interpretation

Business consulting

SAP application consulting

Governance

Our Approach

©2015 Capita PLC All rights reserved

Governance and delivery project management - Supporting the delivery of any size of SAP implementation to discrete work packages delivering focused business change.

Full lifecycle change management - Supporting business change working alongside the technical delivery.

Knowledge transfer - Education services for the new SAP implementation including training and collateral.

Data migration - Covers the extraction, cleaning, data transformation, data loading into SAP and archiving of data from both SAP and the legacy systems.

Transition services - Managing the movement of the system into a live environment, including the business transition from legacy systems to SAP.

Post go-live support services - A range of support services when the system goes live and before carrying out a structured handover to your internal SAP support team.

SAP Assurance and Testing

Our services drive business value from your SAP investment. With our history and experience gained over many years in testing, along with our partnership with SAP, we are able to provide highly trained professionals to develop a test approach that supports your business processes and projects.

We work with you to understand your testing needs at the outset, enabling us to ensure we not only add benefit through quality test delivery, but deliver within budget. We achieve this by creating test strategies that align to your needs, instead of implementing a ‘one size fits all’ approach to testing for all clients, or for each project within the same client.

Our services consist of several areas which can be provided independently or as an end-to-end service. They include:

Governance, assurance and management: consultancy and support for project set-up, quality strategy and approach and test management

Functional: testing the core functions of SAP

Non-functional: testing the backend processes

Automation and performance: speeding up testing and measuring performance

One of the reasons why our projects are successful is that we are committed to designing and implementing quality assurance and testing activities into our projects and programmes - this reduces development times and improves the user experience.

Through our tailored test approach and experience of SAP implementations, you can be confident that your SAP solutions will support your business.

Our Process A

utom

ated

Tes

ting

Man

ual T

esti

ng

Infrastructure Changes

Function Changes

Process Changes

SAP Upgrade Analysis and

Business Planning

Report Results

Manage Defects

Test ExecutionDefine test cases, assign

requirements and execute tests

Test PlanningManage technical test

requirements

Testing DesignDefine test requirements, phases

and test objects

SAP

Upg

rade

Pla

n

SAP

Upg

rade

Tes

ting

Str

ateg

y

For further information about these services please contact:

Email: marketing.itps@capita.co.uk Tel: +44 (0) 8456 077466 www.capita.co.uk/itprofessionalservices

Capita plc

We are a FTSE 100 company and the UK’s leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We’ve been serving both private and public sectors in the UK since the 1980s and have built an organisation characterised by innovation and commitment, in which our people are empowered and motivated to succeed and in which their success is recognised. We have a strong track record in transforming services, saving costs, and delivering value for our clients, investors and stakeholders.

SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.

Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.

Why work with Capita

We combine the required management, consulting, business and IT experience to ensure successful delivery

We can give your organisation a proven methodology and templates (if required) to accelerate the implementation

We can implement a lean Agile approach to fit with existing projects

Our outcome-based service contracts drive successful on-budget completion

We have a strong understanding of the particular challenges of complex SAP implementations

We take a consultative approach, providing continuous improvement feedback and advice

We have a wide range of experts including:

Functional and technical consultants

Business process consultants

Programme and project managers

Business analysts

Development specialists

Change managers

Testers

Security experts

Our SAP Service Partner

We take our Service Partner status very seriously, and work closely with the SAP Alliance and Quality Team to ensure good communication and that we are in line with our methods, approaches, training and project assessments.

Capita Group uses SAP to run its entire operation, and supports over 68,000 users.

©2015 Capita PLC All rights reserved