sap fscm collections management configuration guide

SAP ECC 6.0

Configuration Guide

Collection Management

Collection Management Configuration Guide

By - Rakesh Page | 2

Contents Customizing ............................................................................................................................... 3

1 Define Company Code ............................................................................................... 3

2 Define Collection Segments ....................................................................................... 4

3 Define Collection Profile ............................................................................................. 5

4 Define Collection Rules .............................................................................................. 6

5 Define Collection Strategy .......................................................................................... 7

6 Define Derivation Priority ........................................................................................... 8

7 Define Collection Groups ........................................................................................... 9

8 Assign Collection Groups to Collection Segment .......................................................10

9 Define Result of Customer Contact ...........................................................................10

10 Define Resubmission Reason Codes ........................................................................11

11 Create Status Profile .................................................................................................12

12 Define Number Range Interval for Case ....................................................................13

13 Define Case Types ...................................................................................................14

14 Define Automatic Status Changes .............................................................................15

15 Define Text ID for Notes............................................................................................16

16 Activate Distribution for Company Code ....................................................................16

17 Activate FI-AR Mapping ............................................................................................17

18 Activate Collections Management .............................................................................17



Customizing

1. Define Company Code

Use

In this IMG activity you define the company codes from Accounts Receivable Accounting that are to participate in SAP Collections Management.

You use the company codes defined here later when you define the collection segments.

Procedure

1. Access the transaction choosing one of the following navigation options:

Transaction Code SPRO

IMG Menu Financial Supply Chain Management > Collections

Management > Basic Settings for Collection Management >

Basic Data > Define Company Codes for SAP Collections

Management

Step 1 -> Click the “New Entries” Button

Step 2 -> Enter Company Code “3000” in the company code “CoCd” field

Step 3 -> Click the “Save” Button

Company Code

1000

2000

2200

2500

3000



2. Define Collection Segments

Use

In this IMG activity, you define which collection segments are to be used in SAP Collections

Management.

Collection segments Group Company codes of a company from the view of SAP Collections

Management so that transaction data (open items, dispute cases, promises to pay,) of a business

partner from these company codes can be considered together. The collection segment also

determines which data from SAP Credit Management is to be considered for customers in this

segment. For each collection segment, specify the credit segments from which the system is to

determine, for example, the credit limit utilization of the customer.

You can only use collection segments in SAP Collections Management if you have released them.

Once you have released them, you can no longer removed the company codes that you have

assigned to the segment. This restriction is necessary so that after reorganizations (for example,

profile changes or changes to collection-specific data in the business partner master record), the

system can assign customer contacts and resubmissions from old segments to the new segments.

You use collection segments when you create the collection profile (see IMG activity Define

Collection Profile).

Procedure




Management > Basic Settings for Collection Management

>Organizational Structure >Define Collection Segments

Step 1 -> Enter “ SEGMENT_US” in the Collections Segment field

Step 2 -> Enter “ US East Collection Segment“ in the Name of Segment Field

Step 3 -> Select the Released Check Box

Step 4 -> Click “Save”

Step 5 -> Select the SEGMENT_US Collections Segment

Step 6 -> Double Click the “Assign Company Code Folder “


Step 8 -> Enter Company Code “3000“ in the CoCd field

Step 9 -> Click the “SAVE” button Once Complete



3. Define Collection Profile

Use

In this IMG activity, you determine the collection profiles that can be assigned to the business partners

in SAP Collections Management.

Collection profiles are a grouping of collection segments and thus split the company codes that

participate in SAP Collections Management. You can determine how the company codes are split in a

profile and which company codes are not included in a profile in the view Assign Collection Segments

to Profile using the function Assignment Status of Company Codes.

Once you have assigned a profile to a business partner, you can define, for each collection segment,

the (group of) collection specialists that are to contact the business partner in this segment.

Procedure





>Organizational Structure >Define Collection Profile

Step 1 -> Click the New Entries Button

Step 2 -> Enter “PROFILE_US” in the Collection Profile Field

Step 3 -> Enter “Collection Profile US” in the Name of Collection Profile Field

Step 4 -> Click the “ SAVE” button

Step 5 -> Select The Collection Profile PROFILE_US

Step 6 -> Double Click the “Assign Collection Segments To Profile” Folder


Step 8 -> Click the “Assign Collection Segments To Profile” Folder

Step 9 -> Enter the collections segment “SEGMENT_US” in the segment field

Step 10 -> Click the “SAVE” button



4. Define Collection Rules

Use

In this IMG activity you create the collection rules to be used later for the definition of collection

strategies. To do this, assign prerequisites and conditions (represented by basic rules) that have to

be fulfilled for the collection rule to apply to the collection rule.

When worklists are created, the collection rules lead to a prioritization of the business partners. The

system checks the conditions of all basic rules that make up the individual collection rule. If all

conditions are fulfilled, the priority in the worklist increases accordingly.

Procedure




Management > Basic Settings for Collection Management >

Collection Strategies >>Define Collection Rules


Step 2 -> Enter Collection Rule “CR00000001” in the RULE field

Step 3-> Enter Collection Rule Name “Risk Class” in the Collection Rule Name Field

Step 4 -> Click Save

Step 5 -> Highlight “CR00000001” collection rule by clicking the Select button

Step 6 -> Double Click The “Assignment Of Basic Rules To Rules” Folder

Step 7 - Click the New Entries Button

Step 8 - select the applicable Basic Rules

Step 9 -> Save



5. Define Collection Strategy

Use

In this IMG activity, you create the collection strategies used in SAP Collections Management.

Strategies are used to

Prioritize business partners on the worklist

Define the currency in which the amounts are to be displayed in the worklist

Determine the time intervals with which the business partner payables are to be sorted

Define the type of integration with dunning in Accounts Receivable Accounting

Determine the influence of the terms of payment on Collections Management (proactive

receivables processing)

All specialists in a collection group collect open receivables from business partners with the same

strategy. Therefore, you have to assign a collection strategy to each collection group. For more

information, see the IMG activity Define Collection Groups .

Procedure





>Collection Strategies > Process Strategies

Step 1 -> Click the Create Strategy Button

Step 2 -> Enter “ STRAT_US” in the strategy field

Step 3 -> Enter “ Collection Strategy US” in the Strategy description field

Step 4-> Enter “ USD” in the currency field

Step 5 -> Click the create button

Step 6-> select the appropriate Collection Rule “ CR0000002A”

Step 7 -> Enter the Valuation Points for each Collection Rule

The Collection rules valuation points determine the level of priority for each item in a Collectors Specialists Worklist

The Total Valuation points should not exceed “100 pts” as defined in the derivation priority configuration

Step 8 -> Click SAVE button Once Complete



Step 9 -> The Collection would have to be modified in order to adjust the basic collection rules to Client’s Collection Strategy

Step 10 -> Click the “Perquisites and Conditions Button”

Step 11 -> Modify the Basic Rules To Meet the Current Collection Strategy

Step 12 -> Double click the Item Total (USD) field and select the “>” sign

Step 13 -> Click the Execute Button

Step 14 -> Click Save Once Complete

6. Define Derivation Priority

Use

Valuation points are calculated from the key figures of the business partner in accordance with the

strategy. The proportion of these valuation points to the maximum valuation that the system

calculates automatically or that you can specify in the strategy results in the percentage valution. In

this IMG activity, you define which percentage valuation is to lead to which priority of the related

worklist item.

Procedure




Management - > Collection Strategies >Priorities -> Define

Derivation of Priorities

Priority Priority From Percentage To Percentage

1 Very High 76 100

2 High 51 75

3 Medium 26 50

4 Low 0 25

2. Choose Save.



7. Define Collection Groups

Use

In this IMG activity, you define the groups of collection specialists that are to contact customers in

SAP Collections Management. You assign collection specialists to each group using their user

names. Each collection specialist can also enter a temporary substitute (for example, for vacation or

sickness). When the specialist is absent, the system assigns the worklist items to the substitute.

All specialists in a collection group collect open receivables from business partners with the same

strategy. You therefore assign a collection strategy to each group.

Procedure




Management - > Organizational Structure >Define Collection

Groups

Within this configuration we would define the groups of collection specialists that are to contact customers in SAP Collections Management.


Step 2 -> Enter “ GROUP_US” in the Group Field

Step 3 -> Enter “ US East Collection Group” in the Group Name Field

Step 4-> Enter “ STRAT_US” in the Strategy Field

Step 5 -> Click the “Save” Button Once Complete



8. Assign Collection Groups to Collection Segment

Use

In this IMG activity, you define which contact groups are to contact business partners in the respective

collection segments.

You define one of the groups as default group. The system proposes this per related segment when

you enter a profile in the business partner master record. This ensures that in each segment, a group

of collection specialists is responsible for the customer.

Procedure




Management - > Organizational Structure >Assign Collection

Groups to Collection Segment

Step 1 -> select the Collection segment “SEGMENT_US”

Step 2 -> Double Click the “Assign Collections Group to Segment” Folder

Step 3 -> Click the “ New Entries” Button

Step 4 -> Enter “ GROUP_US ” in the Group Field

Step 5 -> Click Save button once complete

9. Define Result of Customer Contact

Use

In this IMG activity, you define the values permitted for the Result of Customer Contact. When you

create a customer contact, you select one of the values defined here for the result.

Define the following properties for each result:

Remove indicator: If you create a customer contact with a result for which you have set this

indicator, the system changes the status of the worklist item to Completed.

Reached indicator: The basic rules BR00000019 or BR00000020 valuate a customer contact

as successful if you have set the Reached indicator for the result.

The worklist statistics provide information about the number of customer contacts where the

customer was reached or not reached. For this purpose, the Reached indicator of the result is

also evaluated.



Procedure




Management – Basic Settings for Collection Management

>Customer Contacts -> Define Result of Customer Contact

Step 1 - Click the New Entries Button -

Step 2 – Enter The Customer Contact Reason code “ 001” in the result field

Step 3 – Enter The Conversion Reason Description “Customer was reached Dispute Crated” in the Description Field

Step 4 – select the “Reached” Check Off Box.

Step 5 – Click Save

10. Define Resubmission Reason Codes

Use

When you create a resubmission, you enter a reason for the resubmission. In this IMG activity, you

define the possible values for the resubmission reason.

Procedure




Management – Basic Settings for Collection Management

>Customer Contacts -> Define Resubmission Reason

Step 1 - Click the New Entries Button -

Step 2 – Enter The Customer Contact Reason code “ 0001” in the result field

Step 3 – Enter The Resubmission Reason Description “ Contact Person Absent” in the Description Field

Step 4 – Click Save



11. Create Status Profile

Use

In this activity you can create a status profile for the promise to pay.

For detailed information about maintaining status profiles, see the Implementation Guide for Case

Management under Create Status Profile.

The status profile for the promise to pay must contain at least the following 3 statuses:

Status for the active promise to pay: System status 001 or 002

Status for the confirmed promise to pay: System status 008

Status for the voided promise to pay: System status 009

When you create the promise to pay, it receives the status with the lowest number. Assign system

status 001 or 002 to this status.

The status for the confirmed promise to pay is set automatically only. You define this in the IMG

activity Define Automatic Status Changes.

You assign the status profile to the case type for promises to pay later in the IMG activity Define Case

Types.

Procedure




Management - > Basic Settings for Collections Management >

Promise to Pay > Create Status Profile

Step 1: Click New

Step 2: Stat Prof FIN_PPAY

Step 3: Description Collections Management: Promise to Pay

Step 4: Select Status Profile

Step 5: Double click on Status Values

Step 6: Insert Status 10

Step 7: Insert Status Description In Process

Step 8: Select System Status 002

Step 9: High Status 10

Step 10: Low status 10



Status Status Description

System Status

Sys.Sta Description

Low Status High Status

Auto Event for case

10 In Process 002 In Process 10 10

20 Confirmed 008 Confirmed 10 20

30 Voided/Deleted 009 Voided/Deleted/Canceled

10 30 Yes

Click Save

12. Define Number Range Interval for Case

Use

You can use this IMG activity to define number range intervals. You can then assign them to a case

type in the IMG activity Define Case Types.

When you create or save a case, the system automatically assigns a number. By means of the

number range interval, you can determine from which number area the number is taken.

The number is used to identify a case in internal and external communication.

Procedure


Transaction Code SM30 using Customizing Object SCMGV_ATTRREASON



Promise to Pay > Define Number Range Interval for Case

Step 1: Change intervals

Step 2: Insert Interval

Step 3: Insert No 2

Step 4: Insert From number 1000000000

Step 5: Insert To number 999999999999

Step 6: Save



13. Define Case Types

Use

In this IMG activity you define the case types for the promise to pay.

Procedure



IMG Menu Financial Supply Chain Management → Dispute Management

→ Dispute Case Processing → Case Types → Create

Values for Attribute "Root Cause Code"

Step 1: Click New Entries

Step 2: Insert Case Type F_PP

Step 3: Insert Case Type Name Collection Management

Step 4: Insert RMS ID UDM_COLLECTIONS

Step 5: Insert Element Type ID (Case) UDM_SPS_P2P

Step 6: Insert Element Type ID (Notes) UDM_SPS_P2P_NOTES

Step 7: Insert Attrib.Profile Collection Management Promise to Pay

Step 8: Insert Funct. Profile Collection Management Promise to Pay

Step 9: Insert Status Profile Collection Management Promise to Pay

Step 10: Insert Text Profile Collection Management Promise to Pay

Step 11: Insert Process Collection Management Promise to Pay

Step 12: Save



14. Define Automatic Status Changes

Use

In this IMG activity, you define a status for the automatic confirmation of promises to pay. The status

is used in the following cases:

When the promise to pay is withdrawn

When a promise to pay is replaced by a new one

When the invoice that the promise to pay referred to has been cleared and, as a result,

program FDM_P2P_AUTO_CONFIRM confirms the promise to pay

Procedure





Promise to Pay > Process integration > Define Automatic

Status Changes

Step 1: click New Entries


Step 3: Insert Case Type Name Collection Management

Step 4: Insert Auto. Confirmation 20

Step 5: Save



15. Define Text ID for Notes

Use

Using the transaction Customer Account - Process Receivables, you can add notes to a promise to

pay. In this IMG activity, you define which note category is used.

Procedure





Promise to Pay > Process integration > Define Text ID for

Notes

Step 1: click New Entries


Step 3: Insert Case Create 0002

Step 5: Save

16. Activate Distribution for Company Code

Use

In this IMG activity, you activate data distribution for those company codes that participate in

Receivables Processing using the component SAP Collections Management.

The data of the company codes affected is transferred with the program Distribution of FI-AR Data in

Collections Management (FDM_COLL_SEND_ITEMS).

Procedure




Management > Integration with Accounts Receivables

Accounting > Activate Distribution per company code

Step 1 -> Enter 3000 under the company code field

Step 2 -> Click Save once complete



17. Activate FI-AR Mapping

Use

With this IMG activity, you can deactivate the standard implementation of the Business Add-In Mapping: Business Partner - Customer/Contact Person without making any modifications, in order to activate your own implementation of this BAdI.

The IMG activity concerns a switch that you can use to change the status of the standard implementation from active to deactivated, or from deactivated to active without making any program modifications.

Procedure

Access the transaction choosing one of the following navigation options:




Accounting > Mapping of Master Data > Activate Standard

Implementation for Mapping FI-AR

IGNORE CLICK cancel button

18. Activate Collections Management

Use

In this IMG activity you activate the component SAP Collections Management.

Procedure





Accounting > Activate SAP Collections Management



1. Select Change/Display Button

2. Enter Application name to activate under the column.

3. Under the Activate Column select the radio button to activate CM .

Text will display confirming that the application to be activated is SAP Collection Management.

4. Click the Save button to activate Collections Management.

Collection Management is now Activated.

sap fscm collections management configuration guide

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