sap ehp 4 for sap erp 6 0 - sales service

SAP Enhancement Package 4 forSAP ERPSAP ERP Operations –Sales and Service – Detailed Presentation

Suite Solution Management SAP ERPSAP AGVersion 1.0

Index

Introduction and Overview1. Analytics

1.1 Financial Analytics1.2 Strategic Enterprise Management

2. Financials2.1 Financial Supply Chain Management2.2 Corporate Governance2.3 Financial Accounting2.4 Treasury

3. Human Capital Management3.1 Talent Management3.2 Workforce Process Management3.4 General

4. End-user Service Delivery5. Corporate Services

5.1 Enterprise Asset Management5.2 Project and Portfolio Management5.3 Quality Management5.4 Real Estate Management5.5 Travel Management

6. Procurement and Logistics Execution6.1 Procurement6.2 Inbound and Outbound Logistics6.3 Inventory and Warehouse Management

7. Product Development and Manufacturing7.1 Life-cycle Data Management7.2 Manufacturing Execution7.3 Product Development7.4 Production Planning7.5 General

8. Sales and Service8.1 General8.2 Sales Order Management

9. Cross SAP ERP

Legal Disclaimer

This presentation is not subject to your licenseagreement or any other agreement with SAP. SAPhas no obligation to pursue any course ofbusiness outlined in this presentation or todevelop or release any functionality mentioned inthis presentation. This presentation and SAP'sstrategy and possible future developments aresubject to change and may be changed by SAP atany time for any reason without notice. Thisdocument is provided without a warranty of anykind, either express or implied, including but notlimited to, the implied warranties ofmerchantability, fitness for a particular purpose, ornon-infringement. SAP assumes no responsibilityfor errors or omissions in this document, except ifsuch damages were caused by SAP intentionallyor grossly negligent.

Structure of this document

Navigation Index:Use this sheet as main navigationto get fast to the area and slides ofyour interest

Solution area/IndustryOverview:This kind of sheets summarize theenhancement for a industry or SAPERP solution area. The rows on inthe table of these slides describethe several business functions

Business FunctionSummary:These sheets summarize all thefeatures delivered with thisbusiness function. Each row in thetable describes one feature

Feature description:These sheets describe the featuresin a process environment. Justnew features are described on thatway.

….

….

e..g. Financials

BF xy

BF xy

BF xy

Feature xy

Feature xy

Feature xy

This buttons navigate you to the relevant information one detail leveldeeper – Navigation Index Cross industry Solution AreaBusiness function Feature

This button in the lower right corner on each slide navigates youquickly one detail level higher or to the navigation index to jump fastinto another area of interest

The text in the upper left corner gives you orientation to which solutionarea this business function and/or feature belongs to

How to navigate(please use slide show modus)

Facing the ChallengeCompanies Want Stability AND Innovation

STABILITYStay compliant

Support core processesUse a stable technology platform

Standardized maintenanceschedule

The answer:SAP enhancement packages

Business Driven Enhancements by CHOICE:Flexibility to implement new and enhancedprocesses and scenariosSwitch framework provides the flexibility toactivate only the needed functionalitySupport packages contain only correctionsand legal changes

INNOVATIONEasy introduction of newprocesses

Fast, tailored support ofprocesses, when required

Support new user groups

Mandatory

Quick FactsInstallation of new functionality separated from activation via Switch Framework

PreambleSAP enhancement packages are shipped as a delta shipment to SAP ERP 6.0

Selective InstallationEach SAP enhancement package containsnew versions of existing software componentsYou only update software components, whichare related to the functionality you want to use.After installation:

No UI or process change until a Business Function is activatedHowever SAP enhancement packages require defined ERP Support Package Stack

Selective ActivationNew functionality must be explicitly switched onto become active in the system.If activated:

Changes are predictable, only well described changes in the activated areas.Testing is simplified with templates, provided for every Business Function

Mandatory

Optional

SupportPackages

EnhancementPackages

Selective Update - Example

SAP ENHANCEMENT PACKAGES FOR SAP ERP

Delivered Delivered Delivered

We follow our roadmaps and keep promisesFirst four generations of SAP enhancement packages for SAPERP delivered and adopted in the marketProven by the high number of 4,000+ productive customers

EHP1 EHP2 EHP3 EHP4

SAP Enhancement Packages for SAP ERPRoadmap

Planned for

Q2/2010

EHP5Delivered

Coming in Q4/2008:Improved fourth generation of SAPEnhancement Packages

Including the latest software innovations:UI simplifications, Enterprise servicesFunctional enhancementsSAP Enhancement Packages for SAPNetWeaver

Cumulative in nature:SAP enhancement package 4 containsall functionalities of previous SAPenhancement packages

News:SAP Enhancement Package 4 For SAP ERP

Clear separation of new functionalityin enhancement packages andcorrections in support packagesReduced effort for testing and no end-user training required when applyingsupport packagesAdding new functionality predictableand controllable

Improvement Benefits

SAP NetWeaver 7.0

SAP ERP 6.0

BUSINESS SUITE - Stable Core

EHP EHP EHP

EHP EHP

EHP 4 components for SAP ECCServer 6.0 always require SAPenhancement package 1 for SAPNetWeaver 7.0Optional deployment of SAP enhance-ment package 1 for SAP NetWeaver7.0 usage types, e.g. Portal

New With SAP Enhancement Package 4 forSAP ERP: SAP Enhancement Packages for SAP NetWeaver

At-A-Glance: SAP Enhancement Package 4SAP ERP – Cross Industry Enhancements

Treasury & Risk ManagementExposure & Hedge Mgmt for Commoditiesand FXCorrespondence monitor withautomatic matchingIFRS 7 Reporting

Master Data Governance: CentralMaintenance for Chart of AccountsFinancial Supply Chain Management

New enterprise services and new web UIsCollections Management: Support ofseveral backends and collectionsfrom subsidiaries

Financial accounting andNew General LedgerInformation Life Cycle Management for TaxAuditingSimplified Reporting and Power Lists

Financials

Talent Management:New capabilities for E-RecruitingPerformance Management: UI,Functionality and IntegrationEnhanced Compensation ManagementIntegrated Talent Management Processes(incl. Nakisa)Enriched learning solution

HCM processes & forms formass processesConcurrent Employment ManagementAdditional HCM – LocalizationsEmployee Interaction Center

HCM

Enterprise Asset ManagementNew standard solution for RecyclingAdministration (REA)Project Management – Handlinglarge projectsReal Estate ManagementNew capabilities for Travel ManagementQuality Management – Q-NotificationsCross SAP ERP: Coverage of all commonbusiness cases with PDF-Based Forms

Corporate Services

New Scenario for Service ProcurementSourcing CapabilitiesEnhanced MM-FI IntegrationSupplier Managed Inventory (SMI) andVendor Managed Inventory (VMI)

Procurement

Outsourced manufacturing scenario:Work order integrationProduct Life Cycle Management –new functions, UI and integration to iPPEManufacturing Execution(Configurable dashboard and more)Flexible and adaptive manufacturingprocesses with order-split functionalityCross systems tracking of all batchrelated objectsIntegration to SAP LPOExtended Warehouse Managementintegration with Kanban andrepetitive manufacturing

Product Developmentand Manufacturing

Highlights

End-to-end support for supplier andcustomer returnsSales order entry via CRMIncentive and commission management

Sales and Service

Bundles of Enterprise ServicesShipments in 2008 – Overview Core and Cross-Industry

Central Contract ManagementProcure to Pay (updated)Service ProcurementSourcingTrade and Commodity Management(updated)

Procurement

Asset Configuration1 (updated)Easy Inspection PlanningMaintenance Processing (updated)Real Estate – Room ReservationTravel Management (updated)

Corporate Services

Bank Communication Management(updated)Credit Management (updated)Dispute ManagementElectronic Bill Presentment and Payment(updated)External Cash Desk (updated)

Financials

Batch Traceability and Analytics (updated)Integration of Manufacturing Execution Systems(updated)Responsive Product Development and Launch

Manufacturing andProduct Development

Outsourced Manufacturing (updated)Supplier Collaboration for the Supply Chain(updated)Cross-Industry RFID Enabled Core LogisticsIntegration of External Warehouse Mgmt SystemInventory Management

Logistics

Disclaimer: All bundles are planned for shipments in Dec 2008 unless otherwise indicated. SAP reserves the right to change the ES bundles listed without prior notice.1. availableView them* in www.sdn.sap.com Enterprise SOA Explore Enterprise Services ( ES Workplace / ES Wiki)*Some of the bundles listed on this page can be viewed in the ES Wiki.

Order to Cash (updated)Customer Service Execution (updated)ATP Check (updated)Availability Issue Resolution andBack Order Processing (updated

Sales and Service

http://www.sdn.sap.com/

Agenda










9. Cross SAP ERP

Sales and ServiceBusiness Functions (1/2)

Description Target Customers

Advanced Returns Management:End-to-end support for supplier and customer returns business transactions,including the capture of inspections, the definition of logistical follow-up activities,applications for customer and internal refund determination, and trackingfunctionality for monitoring the entire returns process.

Special target industries: wholesale and retailCustomers with a high volume of supplier and customerreturns business transactionsCustomers with additional reverse logistical processes forcustomer returns like forwarding to a distribution center ora vendorCustomers who require inspection-capturing and acorresponding refund determination for customer returns

Sales and Distribution Simplification 2 (Order-to-Cash):Enhanced role of internal sales representative; new configurable sales UI;enhanced customer cockpit; and enhanced POWER lists (order tracking, simplifieddisplay, and maintenance of prices, improved customer search, and display ofarchived quotations and text)

New customers and existing customers who use salesand distribution in SAP ERP

Supplier-Managed Inventory:This functionality enables SAP ERP customers to run a supplier-managedinventory process as a supplier. It provides the ability to respond to customerrequirements automatically without manual intervention.

Target customers are SAP ERP users who, as suppliers,want to run the supplier-managed inventory process withtheir customers using the SAP Supply NetworkCollaboration application

Sales and Service

Value Proposition for Sales and Service enhancements within SAP Enhancement Package 4 for SAP ERPIn Sales and Service, SAP Enhancement Package 4 provides significant enhancements to further improve the collaboration with customers, boost userproductivity and accelerate the entire order-to-cash process. The innovations delivered also extends the flexibility offered by the enterprise SOA withnew enterprise services in sales order management, after-market sales and service, as well as incentive and commission management.Key enhancements: Supplier-Managed Inventory / Advanced Returns Management / Enhanced Internal Sales Representative role / Sales order entryvia CRM / ES Bundle Customer Service Execution / ES Bundle for ATP Check

Sales and ServiceBusiness Functions (2/2)

Description Target Customers

Enterprise Services for an ATP Check:This business function enhances the customizing for ATP enterprise services inSAP ERP by adding new nodes in the IMG for determination of the initial locationand demand. Clean-up reports for the enterprise services are also delivered.

Customers who want to use the ATP functionality of SAPERP via enterprise services. The services are alsoshipped with EhP 4, but independent of a businessfunction.

SME Simplification:A broad collection of OPS POWER lists for SME reuse

New customers and existing customers of smallbusinesses and midsize companies who use SAP ERP.

SAP Incentive and Commission Management:Usability

Enterprise service-oriented architecture (PIC)New functionality and features

For details please refer to industry presentation (chapter insurance)

Customers interested in enhancing their existingscenarios with SAP Incentive and CommissionManagement or in building composites based on newlydelivered central services

Dealer Portal, Veh. Mgmt. Syst., Spare Parts, Enterpr. Serv.:Provides new UI based on Web Dynpro for ABAP for the dealer in the vehiclemanagement system and for spare parts business. Improvements are in the area ofusability, accessibility, extensibility, and functionality. Services are also provided tohandle vehicle and sales orders.

For details please refer to industry presentation (chapter Automotive)

All automotive manufacturers, importers, distributors, andnational sales companies that offer Web portal access totheir back-end systems, such as vehicle ordering andlocating, spare parts search, and ordering replenishment.

Sales and Service

Sales and ServiceES Bundles

Description

Quote to Order for Configurable Products:This ES bundle provides enterprise services in the ERP area of quote and order and related documents. It is an extension of the ES bundleOrder to Cash add product configuration data to existing/planned services for quote and order. Further this ES bundle contains services toaccess documents in Technical Document Management Connectivity. The ES bundle enables customers and partners to build individualcomposite applications for quote/order processing for configurable products. This allows to integrate/build ISV and custom applications forproduct selection/guided selling, graphical configuration, quote and order processing (i.e. ISV/customer specific web-shops) into ERP quoteand order processing. Furthermore this ES bundle provides the enterprise services for composite applications to create drawings / output /proposal documents in Technical Document Management Connectivity attached to quote and order.

Order To Cash:Service-enabling around Customer, Customer Quote, Sales Order, Sales Contracts, Customer Requirement (ATP Check), Outbound Delivery,Proof of Delivery, and Customer Invoice. This ES bundle allows companies to integrate customer-facing solutions for order entry by creatingcustomer-, product- and industry-specific composite applications for order entry and status tracking.

Availability Issue Resolution & Backorder Processing:This bundle enables ATP check without requiring SCM and connects ATP checks with purchase order as well.Includes Backorder Processing for Service Parts Management.

Customer Service Execution:This ES bundle provides enterprise services in the area of SAP ERP 6.0 after market sales and service covering customer service and support,installed base management, and field service. This ES bundle enables SAP, customers, and partners to create web-based service processesthat enhance performance, usability, and user productivity.

ATP CheckExtend number of end-users able to perform ATP checks against SAP ERP / SAP SCMBetter usability of SAP softwareTarget Market: All customers interested in using different user interfaces for ATP checks

Sales and Service

ES Bundle – Availability Issue Resolution &Backorder Processing

Enables companies to substantially improve their order fulfillment and overall service levelProvides flexibility in resolving availability issues by different strategiesSupports interactive backorder resolution required especially for emergency ordersSupports various SAP applications involved

Use CasesBackorder Processing in Service Parts Management

Business ValueImprove sales order fulfillment / increase of service levelFlexibility in backorder resolutionCapability to focus on most important orders

Find &Select

BackorderSalesRepresentative

Resolve Backorder

BackendSystems

ERP 6.0 EhP4

Get Availability Preselection

Confirm selectedPreselection Items

Update Sales Order /Purchase Order(wrt Confirmation)

Find / SelectExternal Sources of Supply

Update Sales Orderto Procure

by Direct Shipment

SCM 5.0

ERP 6.0 EhP4

SCM 5.0

CRM 7.0

ERP 6.0 EhP4

SCM 5.0

CRM 7.0

ERP 6.0 EhP4

SCM 5.0

CRM 7.0

Find / SelectSales / Purchase Orders

to loose Confirmation

Reassignment ofOrder Confirmation

Sales and Service

ES Bundle – Customer Service Execution

This bundle provides a collection of enterprise services enabling scenarios for theafter-market service lifecycle (technical field service management)Facilitates and extends the usage of SAP Service and Asset Management as thesolution for processingservice requests, service orders and service contracts along with installed base information.

Use CasesRapid and easy creation of service requests using remotemonitoring systems or Adobe formsConnect remote workers to service management businessprocesses via voice enabled mobility solutionsSeamless collaboration with third-party resource planning andoptimization solutionsStreamlined and user-friendly way to handle servicemanagement business object via partner composites

Business ValueIncreased process efficiency and quality by reducingmanual errors while speeding up business processesSeamless collaboration with non-SAP systemsOpportunity for enhanced usability and accessibility whendesigning new composite applications for servicemanagement

ServiceRequest

ServiceContract

ServiceOrder

InstalledBase

ServiceConfirmation

Customer ServiceManager

CustomerService Rep

ServiceTechnician

IntelligentDevice

ERP 6.0BackendSystem

ERP 6.0 ERP 6.0 ERP 6.0 ERP 6.0

Sales and Service

ES Bundle – ATP Check

Extend number of end-users able to perform ATP checks against SAP ERP / SAP SCMBetter usability of SAP softwareTarget Market: All customers interested in using different user interfaces for ATP checks

Retrieve productand location

data

PerformAvailability

Check

Evaluate andmake

decision

Take Action,e.g., enter

Sales Order

CustomerSeller / Call centerstaff

Seller / Call centerstaff

Seller / Call centerstaff

Use CasesGive call center staff opportunity to access up-to-date systeminformation and to do reservations on-line in the connectedERPEnable store staff to access system data and provideinformation to customer on in which nearby store he will findthe desired productPossibility to connect external application calling the ATPcheck in ERP

Business ValueImprove customer service by extending access to SAP datato broader end user basePossibility to use more attractive user interfaces forperforming ATP checksAvailability of ATP check for new scenarios fitting tocustomer requirements

Sales and Service

Index










9. Cross SAP ERP

Supplier-Managed Inventory

New Features Description Target Users for this BusinessFunction

Automated supplier-managed inventoryprocess

Ability to receive the inventory and demand information from customers, calculatethe required replenishment proposal as per the agreed-upon minimum andmaximum inventory levels, and communicate with their customers with plannedshipments without manual intervention

Suppliers who wish toperform a supplier-managedinventory process with theircustomers

SMI monitor SMI monitor available to handle products manually. It provides an opportunity tosimulate replenishment calculation and collect messages for transmission.

Employees at the supplier'ssite who are responsible forthe SMI process

Benefits

Benefits for the supplier:Automation of currently manual supplier-managed inventory processFaster customer responsiveness and exception-based managementStandardization and tighter supplier customer integration by XML messagesIncreased customer satisfaction

LOG_SD_SMI

Automated Supplier-Managed Inventory Process

Sales and Service > General

Feature: Automated supplier-managedinventory process

Increased customer satisfaction

Ability to receive the inventory and demand information from customers, calculate the requiredreplenishment proposal as per the agreed-upon minimum and maximum inventory levels, andcommunicate with their customers with planned shipments without manual intervention

Eliminate the current manual process

Delivered by Business Function LOG_SD_SMI

Sales and Service > General > Supplier-Managed Inventory

Customer business challenges Business value

Feature: SMI monitor

Supplier can focus on special products that will beprocessed manually

SMI monitor available to handle products manually. It provides an opportunity to simulate replenishmentcalculation and collect messages for transmission.

Integration with a supplier's SAP ERP application requiresa way to monitor the SMI process

Delivered by Business Function LOG_SD_SMI

Sales and Service > General > Supplier-Managed Inventory


Agenda










9. Cross SAP ERP

Advanced Returns Management


Material inspection Sales representatives or warehouse associates can enter material inspectionresults in the returns order for materials that are turned in physically at thecounter or that have been shipped to the warehouse without prior notification.Associates can use the new material inspection in warehouse application to enterinspection data for returns deliveries related to a returns order or for inbounddeliveries related to returns stock transport orders.Warehouse associates can use the new material inspection by vendor applicationto enter inspection data for outbound deliveries related to returns purchaseorders.

Sales representatives at thecounterWarehouse associatesentering unplanned returnsor responsible for materialinspection of returnedmaterials

Definition of logisticalfollow-up activities

Sales representatives or warehouse associates can enter data for logistical follow-up activities in the returns order for materials that are turned in physically at thecounter or that have been shipped to the warehouse without prior notification.Warehouse associates can use the new material inspection in warehouseapplication to enter data for logistical follow-up activities for returns deliveriesrelated to a returns order or for inbound deliveries related to returns stocktransport orders.

Sales representatives at thecounterWarehouse associatesentering unplanned returnsor responsible for materialinspection of returnedmaterials

Automatic creation offollow-up documents

The system creates follow-up documents automatically, based on the settings forlogistical follow-up activities and for customer refund.

Sales representatives at thecounter or in a call centerWarehouse associatesresponsible for processinglogistical follow-up activities

Benefits

Optimize total cost of ownership by efficiently processing returnsIncrease customer satisfaction and loyalty by providing a clear returns policy with improved transparency of customer returns and refunds

OPS_ADVRETURNS_1

End-To-End Support for Supplier and Customer Returns Business Transactions with HighProcess Efficiency

Sales and Service > Sales Order Management

Advanced Returns Management


Refund determination In the returns order, sales representatives can specify the suggested time forcustomer refund determination and set the refund code for simplified refundamount determinationSales representatives and returns managers can use the new customer refunddetermination application to define the customer refund amount

Sales representative at thecounterSales representative orreturns manager responsiblefor customer and internalrefund determination

Returns overview Associates involved in returns processes can monitor customer and supplierreturns business transactions with the new returns overview application.Monitoring includes the overview of all follow-up documents and the tracking ofthe logistical and refunding status.

All associates involved inthe processing of returnsbusiness transactions


Feature: Material inspection

Help plan logistical follow-up activitiesHelp find a fair and transparent determination of thecustomer refund amountImprove the traceability of decisions in the returnsprocessesHelp analyze and evaluate returns processes to reduce thereturns business volume in the future

Sales representatives or warehouse associates can enter material inspection results in the returns order formaterials that are turned in physically at the counter or that have been shipped to the warehouse without priornotification.Associates can use the new Material Inspection in Warehouse transaction to enter inspection data for returnsdeliveries related to returns orders or for inbound deliveries related to store returns.Warehouse associates can use the new Material Inspection by Vendor transaction to enter inspection data foroutbound deliveries related to returns purchase orders.

Speed up the planning of logistical follow-up activitiesIncrease the transparency of customer refundsIdentify measures to reduce the returns business volume

Delivered by Business Function OPS_ADVRETURNS_1

Enter data ofmaterial inspection

in returns order

Material Inspection:Enter data

for returns deliveries

Material Inspection:Enter data forstore returns

Sales Representative

Material Inspection:Enter data forinspections by

vendor

Sales and Service > Sales Order Management > Advanced Returns Management


Supplier Returns in ERP - Advanced Returns Management,Customer Returns in ERP - Advanced Returns Management

Feature: Definition of logistical follow-upactivities

Help plan logistical follow-up activitiesHelp speed up the processing of logistical follow-up activitiesHelp analyze and evaluate returns processes to reduce thereturns business volume in the future

Sales representatives or warehouse associates can enter data for logistical follow-up activities in thereturns order for materials that are turned in physically at the counter or that have been shipped to thewarehouse without prior notification.Warehouse associates can use the new Material Inspection in Warehouse transaction to enter data forlogistical follow-up activities for returns deliveries related to a returns order or for inbound deliveries relatedto returns stock transport orders.

Reduce the manual work in the logistical processing ofreturned materialsProvide planning features for logistical follow-up activitiesand accelerate processing


Enter data forlogistical follow-up

in returns order

Material Inspection:Enter follow-up

datafor returns deliveries

Material Inspection:Enter follow-up

datafor store returns

Material Inspection:Confirm logistical

follow-up activities





Feature: Automatic creation of follow-updocuments

High efficiency in processing logistical follow-up activities

For the enhanced store returns procedure with an outbound and inbound delivery, the systemautomatically creates the inbound delivery when you post the goods issue for the issuing plant.The system creates logistical follow-up documents, based on the settings for logistical follow-up activities,when you save a returns order or when you confirm logistical follow-up activities in the Material Inspectionin Warehouse transaction.The system creates a credit memo for returns order items for which you specify an immediate refund.

Speed up the processing of logistical follow-up activitiesImprove user productivity by reducing user interactions


Create inbounddelivery inenhanced

store returns

Create logisticalfollow-up

documentsfor returns orders

Create credit memosfor returns orders

Create logisticalfollow-up documents

in MaterialInspection



Supplier Returns in ERP - Basic Processing / Advanced Returns Mgmt.,Customer Returns in ERP - Advanced Returns Management

Feature: Refund determination

Simplified refund determination in the returns order by usingthe refund codeAccurate determination of the customer refund with acomprehensive view of the returns process

In the returns order, sales representatives can specify the suggested time for customer refunddetermination and set the refund code for simplified refund amount determinationSales representatives and returns managers can use the new Customer / Internal Refund Determinationtransactions to define the customer refund amount or the refund amount for the issuing company code incross-company-code store returns, respectively.Returns managers can release credit memo requests created in Customer Refund Determination

Transparent determination of the customer refund amount


Specify refundcontrol

and refund codein returns orders

Perform CustomerRefund

Determinationfor returns orders

Perform InternalRefund

Determinationfor cc store returns

* Improvements

Release creditmemo requests

for customer refund *




Returns ManagerSales Representative

Feature: Returns overview

Comprehensive view of returns business transactionsTransparency of returns processesBetter service for customers requesting information for theirreturns

Associates involved in returns processes can monitor customer and supplier returns business transactionswith the new Returns Overview transaction. Monitoring includes the overview of all follow-up documentsand the tracking of the logistical and refunding status.Associates can use the Returns Overview transaction to restart the automatic creation of follow-updocuments after they have solved issues for the previous failure.

Challenge: tracking of returns processes


Display overviewfor supplier

returns processes

Display overviewfor customer

returns processes

Monitor follow-updocuments and

process statuses

Restart follow-updocumentcreation




Returns ManagerSales Representative

Sales and Distribution Simplification 2(Order-to-Cash)


Enhanced role: internalsales representative

Provides additional features for the existing portal role such as telephoneintegration, SAP search, and additional selection criteria to specify result lists inthe POWER list more precisely. It also provides a link to the advanced returnmanagement project by providing a work center pool role that can be activatedand inserted into the ISR role.

Internal sales and customerservice representativesNew user groups can beattracted by easy-to-use,Web-based sales interfaces

New configurableSales UI

New Web-based, intuitive user interface for fast and easy sales order management.Companies can customize their individual screens and bring up exactly the fieldsand functions they need.In particular, occasional users benefit from the new UI, which speeds up salesprocesses and enhances data accuracy.

Internal sales and customerservice representativesNew user groups can beattracted by easy-to-use,Web-based sales interface

Enhanced order tracking Order tracking enables the internal sales representative to track the status of salesorders and to provide an answer to a customer inquiry about the order statusquickly. The existing POWER list, order tracking, is enhanced for individualpurchasing processes. A new status for overall processing of the sales order isalso available. The new overall process is built from a single status, whichconsiders time characteristics for status determination.

Internal sales and customerservice representatives

Benefits

Sales are significantly enhanced through the activation of this business function. This business function simplifies and accelerates the order-to-cashscenario with an enhanced role of internal sales representative. Customers can configure their individual, Web-based order entry screens and bring upexactly the fields they need. The business function also provides improvements for the old sales order transaction with a simplified display andmaintenance of prices, improved customer search, and improved display of archived quotations and archived text.

LOG_SD_SIMP_02

Enhanced User Productivity and Simplification of the Order-to-Cash Process


Sales and Distribution Simplification 2(Order-to-Cash)


Enhanced customercockpit

The customer cockpit is a tailored view of a specific customer. The internal salesrepresentative (ISR) can get all sales-related information at a glance to reactquickly during a customer interaction.

Cross-industry: allcompanies with a salesdepartment

Simplified pricemaintenance in salesorder entry

Sales representatives can maintain price elements in the item overview table of thesales tab strip in the sales order application. It is no longer necessary to navigateto the conditions overview screen to adjust the pricing for sales order items.

Sales representativesresponsible for sales orderentry

Fast customer search insales order entry

Sales representatives can use a TREX-based, full-text search based in the headerof the sales order application to identify the customer quickly

Sales representativesresponsible for the entry ofsales orders

Improved display ofarchived quotations withbusiness transactions

Improved display of archived quotations: In the transaction to display quotations(VA23), users can now display archived quotations as well. The system searchesin the database first and then in the archive. (It now has the same behavior as thetransaction to display sales orders VA03.) It is now possible to display archivedtext for quotations and sales orders.

Customers who use SD inSAP ERP


Feature: Enhanced role: Internal SalesRepresentative

Support internal sales staff for real-time reaction to customerinquiries and complaints with centralized customer and orderstatus information and simplified sales processes.Improve user productivity through an easy-to-use andintuitive user interface as well as quick access topersonalized work lists.Improve customer satisfaction with better and fastercustomer service.

Provides additional features for the existing portal role such as telephone integration, SAP search, andadditional selection criteria to specify result lists in the POWER list more precisely. It also provides a link tothe advanced return management project by providing a work center pool role that can be activated andinserted into the ISR role.

Reactions to incoming customer inquiries, order changes,or cancellations is slow.All sales-relevant information supporting full sales cycleare decentralized.Complex and multiple user interfaces; lots of clicks to getto the required information.

Delivered by Business Function LOG_SD_SIMP_02

ISR

* Improvements

Internal Sales Representative

Sales and Service > Sales Order Management > Sales and Distribution Simplification 2 (Order-to-Cash)


ISR

Inquiry & Quot.Processing

Sales OrderProcessing Delivery* Billing*

Feature: New configurable Sales UI

Improved user productivity through an easy-to-use andintuitive user interfaceNew UI can be adapted to companies' business needs.

New Web-based, intuitive user interface for fast and easy sales order management.Companies can customize their individual screens and bring up exactly the fields and functions they need.In particular, occasional users benefit from the new UI, which speeds up sales processes and enhancesdata accuracy.

Complex and multiple user interfacesLots of clicks to get to the required informationGreat effort for end user trainingGreat effort and complexity to adapt user interface




ISR

* Improvements

Internal Sales RepresentativeISR



Feature: Enhanced order tracking

Order status is directly visible and a customer can beimmediately informed

Order tracking enables the internal sales representative to track the status of sales orders and to providean answer to a customer inquiry about the order status quickly. The existing POWER list, order tracking, isenhanced for individual purchasing processes. A new status for overall processing of the sales order isalso available. The new overall process is built from a single status, which considers time characteristicsfor status determination.

* Sales staff is unable to provide a quick answer to acustomer's questions about order status.* Critical order status can be different for processes



Customer business challenges Business value* Improvements



Sales OrderProcessing Delivery Billing*

Feature: Enhanced customer cockpit

The customer cockpit is enhanced by additional informationand work lists that are related to the sales cycle. The mostimportant issue is that all kinds of information (independentlyof where it is located in the system) is automaticallyprovided by the system via assignment to the respectiveuser.

The customer cockpit is a tailored view of a specific customer. The internal sales representative (ISR) canget all sales-related information at a glance to react quickly during a customer interaction.

Sales representatives need to react quickly - especiallyduring a telephone call. Looking up the proper informationand providing customers with the correct information intime is key in this business. In SAP ERP, the ISR needs tolook up information in different applications andcomponents, but the portal role not only combines allrelevant information on one single screen but also catchesall information on demand.




ISR

* Improvements




Feature: Simplified price maintenance in salesorder entry

Fast maintenance of important price elements for salesorder itemsCommon view of important price elements for several salesorder items

Sales representatives can maintain price elements in the item overview table of the sales tab strip in thesales order application. It is no longer necessary to navigate to the conditions overview screen to adjustthe pricing for sales order items.

Challenge is to expedite sales order entry


Standard Sales Order Processing in ERP



ISR

* Improvements

ISR



Feature: Fast customer search in sales orderentry

Fast identification of the customerHigher user productivity and more efficiency for the salesorder application

Sales representatives can use a TREX-based, full-text search based in the header of the sales orderapplication to identify the customer quickly

Challenge is to expedite sales order entry




Standard Sales Order Processing in ERPISR

* Improvements

ISR



Feature: Improved display of archivedquotations with business transactions

Quotations can be archived faster because they are nowaccessible in business transactions

Improved display of archived quotations: In the transaction to display quotations (VA23), users can nowdisplay archived quotations as well. The system searches in the database first and then in the archive. (Itnow has the same behavior as the transaction to display sales orders VA03.) It is now possible to displayarchived text for quotations and sales orders.

High data volume requires quick archiving, but quotationsare still necessary in business transactions


Quotation Processing in ERP


ISR

* Improvements


Sales OrderProcessing Delivery* Billing


Enterprise Services for an ATP Check


Available to promise inSAP ERP via enterpriseservices

Additional IMG nodes and clean-up reports are shipped. They are prerequisites foruse of the new EhP4 enterprise services for ATP in SAP ERP. The businessfunction enables this feature of ATP in SAP ERP via enterprise services. It allowsto do simulative ATP checks, temporary reservations for later consumption in SDorders, and so on with the new shipped interfaces. The interfaces can be openlyused within custom-built user interfaces because they are enterprise services.

Sales agents for generalavailability information andplanners who work on SDorders

Benefits

The key to the project is the development of new enterprise services (and therefore new interfaces). Currently, no scenario or process from the solutionbuilder affected the services - each simply provided additional flexibility and an opportunity to build composite applications. With the services, customerscan create reservations (example: SD order) without directly changing the SD confirmation quantity. After creation of the reservation, users cancancel it orpropagate it to an SD order.

ERP_ATP_EXT_CUST

ATP via Enterprise Services in SAP ERP, Necessary Customizing, and Clean-Up Reports


Feature: Available to promise in SAP ERP viaenterprise services

Customers can now do individual temporary reservationswith the enterprise services (example: for line items of SDorders - without directly changing the confirmation quantity.When finished successfully and to the satisfaction of the enduser, the reservations can be propagated to the SD orders.

Additional IMG nodes and clean-up reports are shipped. They are prerequisites for use of the new EhP4enterprise services for ATP in SAP ERP. The business function enables this feature of ATP in SAP ERP viaenterprise services. It allows to do simulative ATP checks, temporary reservations for later consumption inSD orders, and so on with the new shipped interfaces. The interfaces can be openly used within custom-built user interfaces because they are enterprise services.

First, customers can do ATP in SAP ERP only via thedelivered back-end functionality or using existing BAPIs,but not with the flexibility of Web services. Second,customers can do the check for only an entire SD orderand not work on individual confirmations of line items.

Delivered by Business Function ERP_ATP_EXT_CUST

CreateSales Order

Check Availability,schedule order,

and createrequirement

DeterminePrices

and Conditions*

AR clerk

* Improvements

Monitor salesorder processing*

Standard Sales Order Processing in ERP


Sales and Service > Sales Order Management >Enterprise Services for an ATP Check

SME Simplification


SD document with WBSelements list

Support to process project-based sales process by the personal object work list(POWL)

New customers and existingcustomers of smallbusinesses and midsizecompanies who use SAPERP.

Inbound delivery An inbound delivery represents the information on shipped goods provided by thesupplier from the recipient's perspective

New customers and existingcustomers of smallbusinesses and midsizecompanies who use SAPERP

Extended billingdocuments

Support the processing status of the billing document and payment information New customers and existingcustomers of small businessand midsize companies whouse SAP ERP

Benefits

This business function provides the POWER lists for the needs of small businesses and midsize companies. The lists are delivered with the serviceprovider work set for reuse in roles.This business function simplifies and accelerates goods receipt processing based on inbound deliveries by providing a configurable POWER list forwarehouse operators in charge of receiving goods and posting goods receipts.

OPS_SME_SIMP_01

Simplified User Access to Workload Can Guide Users Through the Business Process withPersonal Object Work List (POWER List)


Feature: SD document with WBS elements list

Easy access to all sales information relevant to the project-based sales and resource-related billing process

Support to process project-based sales process by the personal object work list (POWL)

Limited access to all important sales information relevantto the sales process and to follow-on actions

Delivered by Business Function OPS_SME_SIMP_01

Find and checksales documents(Billing Preparation)

Viewassigned project(WBS element)

Create / Editbilling request*

Sales Manager

* Improvements

Create invoice


Sales and Service > Sales Order Management > SME Simplification

Feature: Inbound delivery

Simplifies and accelerates goods receipt processing basedon inbound deliveries by providing a configurable POWERlist for warehouse operators in charge of receiving goodsand posting goods receipts.

An inbound delivery represents the information on shipped goods provided by the supplier from therecipient's perspective

Improvement of warehouse productivity: monitor themovement of goods, coordinating workflows with otherareas of the supply chain and sharing warehouseoperations information


Find and checkinbound deliveries

(in the courseof receiving goods)

Createwarehouse order

for putaway

Postgoods receipt*

Warehouse operator

* Improvements

Monitorinbound

deliveries *Customer business challenges Business value


Feature: Extended billing documents

Easy access to the status of billing documents with paymentinformation

Support the processing status of the billing document and payment information

Limited access to payment information relevant to thebilling process and follow-up complaints


Find and checkbilling / complaint

Trackprocessing state

Createsubsequentdocument*


* Improvements

Monitorpayment status *



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