sam menist resume / cv

7/28/2019 Sam Menist Resume / CV

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Samuel E. MenistITIL, CCNA, CNX

8933 Park Byrd Rd. Home (954) 247-1184Lakeland, Florida [email protected] Cell (786) 280-2145

SENIOR TECHNOLOGY LEADER / CIO – A strong and agile leader with over 25 years of progressive experience leading and building world-class Global IT/IS organizations. A proven track record as both a technical and functional manager of people

processes, service delivery, with emphasis on end user experience. Having worked in both large (<200,000 people) and small (<500 people) businesses possesses a broad range of experience to seamlessly adapt and excel in any technical leadership role accepted.

Strategic Planning & Execution Integration Expertise

Service Delivery Vendor Oversight

Cloud Computing & Virtualization Budgeting Management

Infrastructure Engineering Disaster Recovery/BRC

Network & Server Engineering Team Dynamics

Data Security Data Center Management

PROFESSIONAL EXPERIENCE

TERREMARK --VERIZON – Temple Terrace, Florida 2006 - Present450M+ revenue leading global provider of IT infrastructure services delivered through data centers in the United States,Europe and Latin America. Solutions include cloud computing, managed hosting, co-location, disaster recovery, security,and data storage services. Customer base comprised of all industries including Healthcare, Communications, Defense,Security, etc. Acquired in 2011 by Verizon Communications Inc. (NYSE, NASDAQ:VZ) with revenue of $100B+ and200,000 employees.

Director Global Corporate IT Operations

Accomplishments:

Lead the re-engineering of Global Corporate IT Infrastructure to better support M&A Corporate Strategy andsales cycle

Lead and managed the Global VoIP deployment, allowing for true follow-the-sun operations. Built Global Corporate IT Service Delivery Organization to support Customer facing ITSDO Salesforce.com Implementation to increase sales revenue and give ad-hoc visibility into sales for Sr. Executives

Responsibilities:

Responsible for 65 employees in US, Latin America, and EU.

Divisional support over 600 servers and over 10000 end user devices in over 50 locations throughout the US,South America, and Europe

Created and manages a full service IT organization providing End User Support, Helpdesk, Network, Telephony,

and Engineering solutions to the business. Manages 7x24 Service Delivery organization providing mission critical tools and services for the organization

Interfaces daily with business leaders to ensure IT is aligned to the business.

Supports mid-large scale Call Centers as well as mid-large-Mobile Sales work force

Divisional responsibility to create, maintain, monitor annual IT operating and capital budget

Responsible for innovation and leadership in developing and implementing initiatives that support company goalsand objectives

Develop and implement processes/procedures, ensure that established policies and procedures are followed for consistency across the organization

Manages relationship with external and internal vendors, partners, and suppliers (including contract negotiations)

Ensure Corporate IT Sarbanes/Oxley ; PCI ; SAS70 ; ISO27001; HIPPA compliances

mailto:[email protected]





TARPON POINTE SERVICES (CERTIFIED VACATIONS) – Fort Lauderdale Florida 1999 – 2006Privately held 100M+ leading provider of wholesale travel packaging for both large scale vacation providers and home based traditional travel agents. The company maintained direct relationships with partners like Delta, Continental,Alamo/National Car Rental, Hilton and Disney.

Director of Corporate Information Technology

Accomplishments: Lead the re-engineering of the company’s entire Corporate Infrastructure Increased sales through implementation of Citrix infrastructure into call center increasing agent efficiency

VoIP deployment into call center to increase sales and introduce call queues to better manage resources Introduction of fault tolerant core network to support 7x24 call centers

Responsibilities:

Managed 25 people reporting through 5 Managers (Messaging, Network, A/V, Security, Desktop Support)

Support over 75 servers and over 750 end user devices

Oversees all IT data center operations, Call center, and facilities

Design, Implement and maintain Corporate Disaster Recovery Plan. Technical and Business Recovery expertise

Establish overall strategy and vision for information systems design and development, systems planning,networks, architecture, data processing, data security, and systems support

AT&T – Southeast USA 1999 – 1999AT&T is the largest provider both of mobile telephony and of fixed telephony in the United States, and also provides broadband subscription television services. A $100B+ globally company AT&T is the seventh largest corporation in theUnited States and the 17th largest company in the world (by market value). (NYSE, NASDAQ:T)

IP Specialist Southeast - Internet Technology SME

Accomplishments: First IP SME supporting sales teams for South Florida region who successfully participated in the execution of

multi-million dollar contracts for companies like Knight-Ridder, Sensormatic, and Republic Services.

Responsibilities:

Senior level SME expertise to assist with the sales, support, and implementation of AT&T products.

Transitional support for new installations to assist in transition to AT&T Customer support teams

Provide training to sales team to ensure consistent understanding of products and the technology

ANC Rental Corporation – Fort Lauderdale Florida 1997 – 1999$3B+ car rental company, of Alamo Rent A Car and National Car Rental. AutoNation spin-off in 2000. Fleet of 200,000cars served business and leisure travelers with 3,200 in-airport locations. (NYSE, NASDAQ:ANCX)

Senior Manager Design and Network Engineering

Accomplishments: Lead the migration of 450 locations to new Router and Transport facilities.

Acted as senior member of integration team to support M&A corporate strategy.

Responsibilities:

Manage staff of 25 (Network Engineering and Operations groups)

20,000 end user devices in over 450 locations throughout the US and Europe

Approve, design and develop LAN/WAN network designs and proposals

Provided leadership to 7x24 support organization

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CINCINNATI BELL INFORMATION SYSTEMS (CONVERGYS) – Orlando, Florida 1986-1999Convergys Corporation is a 30 year old corporation based in Cincinnati, Ohio, that sells customer management andinformation management products, primarily to large corporations. Convergys has approximately 89,000 employees in 68customer contact centers and other facilities in India (New Delhi, Pune, Thane, Hyderabad, and Bangalore), thePhilippines (Manila, Cebu City, and Bacolod), Vietnam, Indonesia, United States, Canada, Costa Rica, South America,Europe, the Middle East, Africa, and Asia. (NYSE, NASDAQ:CVG)

Manager Design and Network Engineering

Accomplishments: Designed and managed the Network relocation for 400 customers to new Data Center and infrastructure. Designed and implemented of new corporate IP backbone.

Lead Engineer on new building network design and implementations throughout US.

Responsibilities:

Managed staff of 11 (Network Engineers)

Integration of customer networks to facilitate access for billing toolset

Approve, design and develop LAN/WAN network Customer-Facing designs and proposals

Provided leadership to 7x24 support organization

NORTHROP GRUMMAN – Bethpage, New York 1986-1986 Northrop Grumman is a leading global security company providing innovative systems, products and solutions inunmanned systems, cybersecurity, C4ISR, and logistics and modernization to government and commercial customersworldwide.

Computer Operator

Responsibilities:

Responsible for Mainframe operations

Managed DASD and Printer spool activities while on shift.

EDUCATION AND CERTIFICATION SUMMARY

2007 ITIL® Certification2002-2006 Regularly attended industry events and senior level training2001 Corporate Security - Planning and Implementation1999 Cisco Certified Network Associate Certification and Certification1996-1998 Cisco Router Intermediate and Advanced Training Courses1995 Understanding UNIX1995 Multi-protocol Network Analysis and Troubleshooting-Certified Network Expert Certification1994 Internetworking with TCP/IP1993 IBM LAN Network Manager and Certification1993 LAN Network Manager Implementation and Database Customization1990 AT&T Data Communications I1992 AT&T Data Communications II1991 Dale Carnegie - Effective Speaking and Human Relations1988 Workstations, LANS, and Networks1985 Computer Operations and Concepts1983-85 Nassau Community College – Mathematics

PROFESSIONAL REFERENCESAvailable upon request

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