Employee Manual

Kayla Scalzo and Alexandra Clark The Pennsylvania State University

The Mission Statement of Saltwater Stadium Our mission is to be the premier outdoor sporting facility and concert venue in Tampa and the surrounding areas. In support of our athletes, artists, and community, we aspire to provide excellent service with a beautiful view of the city’s skyline.

The Vision Statement of Saltwater Stadium Our vision is to be the supreme event stadium for all major events in Tampa and the surrounding areas.

Our Logo and Slogan

This isn’t a want. It’s a need.

Detailed Facility Description

Saltwater Stadium was first constructed in 2002 with the help of Norman Foster who was asked in 2007 to help redesign Nou Camp, the stadium where Barcelona plays their home futbol games. When our facility was first designed, our capacity was set at 60,000. Our technology was state of the art for its time. One of the downfalls that we encountered in years to come was that our stadium

was completely open so if there was unfavorable weather we were forced to either cancel an event entirely or delay it until the weather passed.

Since our humble beginning in 2002, we have made major adjustments to our facility, once again with the help of Norman Foster. We have expanded our seating from 60,000 to 100,000 by adding another level to our stadium making it a three tier facility. When it comes to technology, we have stadium-wide WiFi to please our guests and make communication easy and fast. We have a 53 feet tall, 277 feet wide LED scoreboard on either side of the stadium to ensure that all guests have the same advantage no matter where their seats are. When it comes to seating, we have ensured that there are no obstructed views and there are multiple seating options where the ocean is visible. To protect us during weather, we have added a retractable roof which is comparable to that on a convertible. This means that the roof totally collapses into the stadium so that our unobstructed views are kept as they are. Since Florida is known to be very hot, we have two pools at either end zone which guests can purchase tickets for. The pool acts as seating for games and concerts and has a private bar and food stand for the guests to enjoy. While we do have regular concessions around the stadium along with bars where both alcoholic and non-alcoholic beverages can be purchased, we also have two restaurants located in the concourse of the middle level of our facility.

While Saltwater Stadium is the home of the Tampa Bay Buccaneers and the University of Tampa Spartans, other events can occur within our facility. These events include but are not limited to large scale concerts, Tampa Bay Rays baseball games, and Tampa Bay Lightning ice hockey games.

Job Description: Middle Management Job Title: Front End Director in the Guest Relations Department. Job Overview: The Front End Director will be responsible for all employees in the Guest Relations department. They will aid in scheduling employees bi-weekly and will handle and scheduling conflicts. They will be in charge of the voucher program and will handle any and all guest complaints that require hire management for assistance. Description of Business/Department/Work Location: Our mission is to be the premier outdoor sporting facility and concert venue in Tampa and the surrounding areas. In support of our athletes, artists, and community, we aspire to provide excellent service with a beautiful view of the city’s skyline. The department the Front End Director will be in charge in is the department where guests will come with questions, concerns, and compliments. The department is

held to a very high standard and all employees working in the department are expected to act professionally and hospitable at all times. Our stadium is located on Florida’s Gulf Coast with views of both the Tampa skyline and the water. We are in walking distance from the city’s center and accessible by boat, car, bike, and foot. Essential Duties: The Front End Manager will be in charge of scheduling Guest Relations employees on a bi-weekly basis. They will ensure that all employees in the Guest Relations department will be dressed according to the dress code and will look professional. They will handle any scheduling conflicts and deal with them accordingly. The will handle customer service issues when needed and ensure all employees and guests have what they need. They will work with the hospitality department to ensure that the hospitality department is properly staffed and that all guest expectations are being met. They will enforce customer service standards. Requirements: A college degree, graduate degree, or equivalent is required. Having an upbeat and positive attitude is a requirement. Recommended Qualifications: Prior event set-up and teardown experience is preferred. Prior guest relations experience or managerial experience is preferred. Closing Date to Apply: The last date to apply will be June 21st, 2016. This will give the hiring team time to review applications and contact possible candidates for further evaluation. Where to apply, how to apply, and how to contact: If you are interested in the Front End Director position, you can apply on www.gobucs.com/apply/frontendgr or send in your resume, application, and cover letter to 1865 North Shore Road Tampa, Florida 33601. Please submit a cover letter and resume with any and all applications for review. To contact, please email hireinfo@gobucs.com or call 867-808-9090. Salary information: Starting salary is $46,000 per year. Job Benefits: Benefits include health care, dental care, four free game and concert tickets for each event, club seating on your off days if you would like to attend an event and memorable hands-on experience with an upbeat team by your side! Equal Opportunity Statement: The Saltwater Stadium is committed to providing a non-discriminatory employment environment for all employees. The policy of the Saltwater Stadium is expected to fully comply with applicable federal, state and local laws, rules and regulations in the area of non-discrimination in

employment. Discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years or older), military and veteran status is strictly prohibited. Violators of this policy will be subject to discipline, up to and including termination If you have any questions regarding this policy, please contact Jamie Marshall, EEO Officer at 867-865-7704. Background Check Statement: All applicants who are selected to move to the third phase of the interviewing process are required to provide a Tampa Bay Area background check. If you are found to have been convicted of a serious crime, you will be disqualified from the hiring process Job Description: Upper Management Job Title: General Manager Job Overview: The General Manager will oversee all stadium operations. It is their duty to ensure the stadium is running smoothly. They are in charge of providing day-to-day direction for the staff as a whole. They will also be responsible for making any necessary changes throughout the stadium. In addition to these duties they will also need to assist the other staff in the following outlets such as sales, marketing, human resources, accounting, and more. Essential Duties: The General Manager will first and foremost provide leadership examples for all staff. They will also need to be able to help with training, effective communication, and employee development. In addition they will also need to maintain the stadium’s quality, safety, guest satisfaction, employee satisfaction, employee relations, human relations, and performance measurements. The GM must also formulate policies for the stadium, because it is such a large facility, and guest numbers range into the thousands, safety is a must. In order for the stadium to run smoothly, the General Manager will need to make sure all staff is on the same page. It is essential that the GM holds general meetings every week, and full important meetings once a month. The GM must also send out updates to staff at the end of each week. Requirements: Must have a Bachelor’s Degree, and 4 years of experience in business management.

Recommended Qualifications: Must have great communication skills, have great personal skills, knowledge of arena management, be knowledgeable about the stadium, have a strong background in the event planning industry. Closing Date to Apply: The last date to apply will be June 21st, 2016. This will give the hiring team time to review applications and contact possible candidates for further evaluation. Where to apply, how to apply, and how to contact: If you are interested in the General Manager position, you can apply on www.gobucs.com/apply/GM or send in your resume, application, and cover letter to 1865 North Shore Road Tampa, Florida 33601. Please submit a cover letter and resume with any and all applications for review. To contact, please email hireinfo@gobucs.com or call 867-808-9090. Salary Information: Starting Salary is $65,000 per year. Job Benefits: This includes healthcare, dental care, and child care. In addition you will be able to attend all events, and family members will be able to attend four events for free. Equal Opportunity Statement: The Saltwater Stadium is committed to providing a non-discriminatory employment environment for all employees. The policy of the Saltwater Stadium is expected to fully comply with applicable federal, state and local laws, rules and regulations in the area of non-discrimination in employment. Discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years or older), military and veteran status is strictly prohibited. Violators of this policy will be subject to discipline, up to and including termination. If you have any questions regarding this policy, please contact Jamie Marshall, EEO Officer at 867-865-7704. Background Check Statement: All applicants who are selected to move to the third phase of the interviewing process are required to provide a Tampa Bay Area background check. If you are found to have been convicted of a serious crime, you will be disqualified from the hiring process Staff Evaluation Form Staff evaluations are conducted by the employee’s immediate supervisor. For full-time staff, evaluations will be conducted at least once a month or as the supervisor sees fit. Seasonal or part-time staff will be evaluated at the end of their term or as the supervisor sees fit. Evaluations are taken seriously by the management team and are expected to be filled out in full. If a supervisor feels as

though there is a problem with an employee’s evaluation, they are to report to their department manager immediately.

 

Customer/Client Comment Card

Customer/Client Program Evaluation Form

Risk Management Plan i. Organizational Policies

Saltwater Stadium strives to keep all employees, and guests safe, and comfortable in the workplace. In order for this to be made possible, it is imperative that these policies are kept in place and carried out daily. We require all employees to live up to our standards, and comply with our policies. In addition we will not tolerate any form of discrimination, and we are an equal opportunity employer. Saltwater Stadium requires all employees to be dressed in appropriate attire during work hours, unless it is noted otherwise (ex: Hawaiian Day, Casual Fridays, etc.). There is also a strict anti-bullying policy in place. Bullying will not be tolerated under any circumstances. There is also no exceptions for sexual-harassment at Saltwater Stadium. This includes; explicit phone calls, texting, or emails, cat calling, sexual gestures, touching of any kind, and any other unwanted advancements. If you are caught performing any of the actions previously stated, this is grounds for immediate termination. Overall, please be civil to your coworkers.

ii. Participant Waiver

iii. Facilities Inspection Procedures Our facility inspections will occur daily. On days where there are events,

our staff will conduct two facility inspections; one before the event and one following the event once teardown has occurred and the stadium is cleared of guests. Each department will be responsible for their own checklists. The checklist below are the food and beverage and stadium maintenance checklists. Once the checklists are complete, they will be handed to the supervisor on duty. The supervisor on duty will then ensure that the checklist has been filled out properly and will deliver it to their manager.

The food and beverage checklist is required by all food and beverage throughout the stadium. This includes both restaurants, all concession stands, and all bars throughout the stadium including those located by the pool area.

iv. Crisis Management and Emergency Response Procedures

If severe weather were to occur, or a terrorist attack, the stadium would carry out the evacuation plan. Each usher, security guard, police officer, and other staff within the stadium would need to assist guests in the evacuation. All safety measure would need to be met. The chain of command would need to be in complete, and clear communication with each other. It is also necessary for all staff to stay calm, and carry out all procedures. In addition one spokesperson will be in charge of speaking to the media about the crisis. This person will have pre planned what they will reveal to the media. No one else should speak with the media, unless they are cleared to do so. If approached, other staff must simply state “no comment”. v. Pertinent Information

In addition to the Crisis Management plan, other health and safety

concerns must be addressed in a formative manner. If someone were to be overly intoxicated, they would need to be “cut off”. If this individual were to become

violent, it is in the best interest of the stadium, guests, and employees that they are escorted off the property. In the scenario of this person wanting to drive, they could either be contained by our officers, or be taken to the nearest police station until a family member or relative picked them up. Another health concern would be food allergies. In order to make sure that all guests are safe, and aware of ingredients, it is imperative that a list of potential food allergens be displayed at each concession stand. In addition, we would need to have at least one person be CPR, and Epipen certified at each concession as well. An additional health concern would be heart attacks. At each location of the stadium North, South, East, and West, and on each level, there will need to be an AED readily available.