salesforce webinar - welcome to the internet of customers
DESCRIPTION
Introducing one customer platform to connect everything. Behind every app, every device, and every connection, is a customer. Billions of them. And each and every one is speeding toward the future. The Salesforce1 Customer Platform will allow you to connect all your apps, connect all your devices and connect all your customer data. With new APIs, mobile tools, and more, its everything you need to seek, service, and market like never before. Join our webinar and see how your organisation can start using this new customer platform for the Internet of Customers.TRANSCRIPT
Salesforce.com Webinar Series
Welcome to the Internet of Customers
Corporate Pres – PowerPoint Template – 16x9 FY14.pptx
This Webinar will start at 11:00AM AEST
Speakers
Simon Peterson • AVP, General Business • salesforce.com
Dan Bognar • VP, Sales Engineering • salesforce.com
Lee Marshall • Principal Sales Engineer • salesforce.com
Listening and asking questions
• Audio will be automatically streamed through your computer speakers
• You can also listen via your phone. Please see the webinar panel for instructions.
• Webinar recording will be made available post event
The Questions Panel • Type your question in the space at the bottom • Click on “Send”
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Dan Bognar Vice President, APAC
Connect with your customers in a whole new way
@danbognar
Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other !nancial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible "uctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the !nancial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent !scal year and in our quarterly report on Form 10-Q for the most recent !scal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Terminal Client
Devices Products
LTE
SNA
Mainframe
LAN/WAN
Server
Cloud
50 Billion Connected “Things” 1,000,000s 1,000s
“Internet of Customers” Third Wave of Computing
A Whole New Way to Engage Customers
5B Smartphones
by 2017
Social
4.5B Aggregate social users 50B
Connected “things” by 2020
Connected
Mobile
Cloud
58% Faster deployment
Behind every is a customer. thing tweet
app device
product post
website
chat
shopping cart
community
Become A Customer Company: Connect With Your Customers in a Whole New Way
Connected Employees
Connected Partners
Connected Products Connected
Devices
Connected Customers
Unfortunately, Most Companies Don’t Know Their Customers
of companies lack an in-depth understanding of their customers
66% IBM Study of 1,700 CMOs “From Stretched to Strengthened”
Companies are Unprepared to Build Next Generation of Apps
2/3 of companies feel unprepared for the social & mobile world ?
IBM Study of 1,700 CMOs “From Stretched to Strengthened”
“App Gap”: Dif!cult to Build Customer Apps
Complexity of form factors
Limited number of developers
Multiple operating systems
Multiple platforms
have deployed apps 1/2 <
60%
40%
20%
Perc
ent o
f Res
pond
ents
Mobile apps are critical
Mobile apps deployed
A new customer platform for the internet of customers.
Salesforce: #1 Enterprise Cloud Platform
Market Share #1 Leader
Wave for Rapid Developers
Wave for Coders
Wave for Application Deployment & Delivery
1.5B Transactions Per
Day
4M Apps Built on The
Platform 72B Records Stored
2M AppExchange
Installs
A New Customer Platform for Everyone
Publish Next Generation Apps
ISVs
Peter Gassner Veeva
Manage Salesforce from Anywhere
Experience Salesforce1 on Any Device
Neil Kamireddy Trunk Club
Admins
Build Next Generation Apps
Developers
Geetha Vallabhaneni Luminix
Connect with Customers in a Whole New Way
Mariam Na!cy Minted
End Users
Every Customer
Your !Customers
Developers: Build Next Generation Apps New Platform Services for Developers
Data APIs
10X More API Functionality
Metadata & UI APIs
230 Calls & Methods
Visualforce1
Build any user interface
ISVs: Publish Next Generation Apps
Docusign Box
Concur
Dropbox
FinancialForce LinkedIn
TAS Group ServiceMax FileBoard
HP
ScanBizCards
Evernote
Apttus
Kenandy
eVariant
BMC
Workday
Xactly
End Users: Experience Salesforce1 on Any Device
AppExchange Apps
CRM
Custom Apps
All your past investments...
Feed First UI
Noti!cations Platform
Publisher Actions
…now in the future
Admins: Manage Salesforce from Anywhere
Admin App & API for User Management
SalesforceA Salesforce#
Two-factor Authentication App
Complete Customization
Customers: Connect with Customers in a Whole New Way
Connect customers, partners & products
Build customer apps
Engage 1:1 with customers
Communities Heroku1 ExactTarget!Fuel
Demonstration
Salesforce1: A New Customer Platform for the Future
Salesforce1 Platform APIs
Salesforce1 App
Salesforce1 Platform Services
Force.com Heroku1 ExactTarget Fuel
Sales Cloud Service Cloud ExactTarget Marketing Cloud AppExchange
Questions?
Type your question here
Please provide your feedback when you exit from GoTowebinar
In the Internet of Customers, Companies Create 1:1 Experiences
Web Store Community Email Social Mobile Product Stadium
Connected Employees
Connected Customers
Connected Partners
Are You Ready to Make the Change?
Connected Service, Sales &
Marketing
Connected Products
Connected Employees
Serve Customers Everywhere
Sell 1:1 Anywhere Market 1:1 in the Digital World
Connect Customers
Everywhere