Opportunity for Innovation Insider The

i11

Intro Strategic

Planning Performance Measurement

The tool of Success Performance Measurement is the process of collecting, analyzing and

reporting information regarding the performance of an individual, group, or organization

Performance Measurement tell us something important about our

products, services, and the processes that produce them

They are a tool to help us understand, manage,

and improve what our organizations do

How well we are doing If our processes are in statistical control

If we are meeting our goals If and where improvements are necessary

If our customers are satisfied

Performance Measures let us know..

Sales C1

Maker

Sales Basics

Your Way to A Successful Sales Call Make The Call

Learn who, how, what, when, and where decisions are made from the primary source

This Call is about Two Things

-Our Customers-

Sales Excellence

Customer Handling Techniques The Complaint Is a Gift

How We Can Handle Our Customers?

If the customer's request can be met, explain the time it takes to process or what it will entail to make it happen

Say what you can do, not what you can’t do

The Resolution could be in the form of a replacement,

refund, store credit or discount on price

Tricks Sales

C2

Sales Tricks

t11 Follow Your Customers

It doesn’t mean that's how the customer describes it

Some customers may use the word fantastic while others use efficient or financially wise

The best Salespeople identify the adjectives that

customers use to describe things, then use those same words to invoke the desired emotions in the buyer

Just because something may be great

Experience Sharing

C3

It's important to understand why people do business with you

Sharing Experience

Meeting Management

The information is free, and it may wind up being

the best FEEDBACK you've ever received

Have you ever asked your customers why they chose you?

Have you ever asked those who chose your competitors ? why they did not decide to do business with you?

Find out if there's anything about your sales process that needs to be modified

Sharing Experience

Meeting Management

In Sales, the battle is half won simply by doing it Many salespeople spend their time thinking about things

and not actually doing them

What Are You Doing? Don’t think….do!

In two sentences, can you define what makes you

different from your competition?

What Makes You Different?

Great salespeople CAN

So try to Define your way to SUCCESS

Ideas Generator

C4

Because Everybody Have the Opportunity to CREATE

Customer of the Month

Ideas Generator

Customers like attention, especially if they're in a special group

Award a Customer of the Month and have many, many winners

Award or Certificate These won't get thrown away and will remain at your customer's

place of business as a reminder of their relationship with you

People Recognition

C5

Heroes Of The Month & Retail Champs

People Recognition

Certificate of Appreciation Hurghada Store

In appreciation of your Store Performance In

First September Contest

SC

Thank You

Certificate of Appreciation Helwan Store

In appreciation of your Store Performance In

First September Contest

SC

Thank You

Certificate of Appreciation Hurghada Sinzo Store

In appreciation of your Store Performance In

First September Contest

SC

Thank You

All the Success MoatazBellah Magdi