Ryan TerpstraCareer Portfolio

Northwood University

Table of Contents Introduction Slide 3

Goals Slide 4

Resume Slide 5

Samples of Work

Essays Slides 6-9

Spreadsheets Slides 10-11

PowerPoint Slides 12-14

Awards Slides 15

Photos Slides 16-17

Introduction This portfolio is a representation of my hard work and

achievements throughout my college career.

My overall focus throughout my college career has been on

Business Administration, with a main focus on Automotive

Marketing and Management.

I am a true hard worker that is highly motivated

Goals Find a career in which will suit my skills and expand them.

Utilize my skills to further the company in which I will work

for.

Learn from others as well as others learning from me.

Resume

Ryan Terpstra

868 Clifford | Grand Rapids, MI 49546 | (616) 916-3119 | terpstrar@northwood.edu

PROFILE

Experience in fast-paced environments requiring a high level of professionalism, customer service, confidentiality, efficiency and attention to detail

Demonstrate effective time management skills while balancing full-time academics, work and leadership activities

Computer skills: MS Office Suite; Reynolds and Reynolds ERA Dealer Management system CERTIFICATION

Association of Finance and Insurance Professionals (AFIP) Expires: December 2014 EDUCATION Northwood University – Midland, MI Bachelor of Business Administration May 2014 Major: Automotive Marketing & Management GPA: 3.40/4.00 EXPERIENCE Northwood University – Midland, MI

Clerk, Mail Room November 2012-Present

Demonstrate high level of efficiency and accuracy while sorting and distributing a high volume of student and faculty mail throughout campus and multiple offsite locations

Manage time effectively while doing on and off campus walking and driving routes

Effectively manage work with full-time college courses and leadership activities Student Assistant, Student Services Department January-May 2011

Demonstrated professionalism and strong interpersonal skills when assisting students, parents, faculty and staff members via phone and in person for student services inquiries

Maintained high level of confidentiality while handling student information on file

Northwood University International Auto Show (NUIAS) – Midland, MI Largest outdoor new car auto show in North America with 50,000+ attendees. Planned and executed by students.

Captain – Team Street Legal Performance (SLP) 2012

Maintained communication with primary vendor contact through email to secure display items

Adapted team and display at the last minute when vendor had a scheduling conflict with event Captain – Team GMC 2011

Collaborated with local GMC dealership to secure 5 new vehicle models valued over $200,000

Developed concept and executed display design to coincide with annual show theme

Selected 6 team members and Co-Captain to assist with planning and running the display Member – Team Cadillac/GMC 2010

Assisted team with set-up and teardown of display and provided knowledge of vehicles to attendees of the show

Meijer Outlet – Grand Rapids, MI Clerk 2007-Present

Process all cash and credit transactions along with returns with 100% accuracy

Assist team members with processing daily inventory, utilize accuracy to price, and efficiency to place all items on the sales floor

Utilize strong communication skills and knowledge to assist customers on sales floor

Work during breaks and summer during university academic year

LEADERSHIP T.A.G. – The Automotive Group 2010-Present

Treasurer (2011-Present)

Samples of Work- Essays

Cash for Clunkers

Intro:

Did you know that our government actually hurt the automotive industry

while trying to help it? On the day of June 24, 2009 President Obama signed a

law into effect. It was the CARS which stood for the Car Allowance Rebate

System. Most people have referred to it as the Cash for Clunkers program. The

whole plan was to trade in your older “unsafe” gas guzzler car or truck for a brand

new car that had a higher fuel mileage. CARS was also a plan for the government

was to boost the auto sales up and to boost the auto industry itself. There has been

speculation on whether Cash for Clunkers was effective or not. Cash for Clunkers

was a bad decision by the federal government and it ended hurting the automotive

industry. Did it really help out the auto industry, or did it hurt the auto industry

even more?

Global Warming:

There are various reasons why the government started Cash for Clunkers. There a

couple of reasons that have already been stated a couple in the previous

paragraph. Another reason is Global Warming. In recent years, the government

has been getting down to business with Global Warming. Greenhouse gases have

been creating issues with our environment for a very long time. Our planet is

becoming warmer and warmer every year. Fossil fuels and forests being that were

burned are bad for our environment.

CASH FOR CLUNKERS ANALYSIS

Samples of WorkNEW CAR AND F&I DEPARTMENT FUTURE

There is more to just having the dealerships website though. Many dealerships also post

there new car inventory on various third party websites. For example, AutoTrader is a very

effective way for others to view the new vehicle inventory. This way the consumer will reach

more dealerships in their area.

Before the internet, the consumer’s only choices were to actually drive to the dealership

and look at the selection of available vehicles or to talk over the phone. Phone calls did not

enable the consumer to view the car. There were no visuals of anything. All they had was a

salesperson’s word on what the vehicle was about. In the future, the Internet will lead to most of

the new car department’s sales.

Customer loyalty is also very important. In today’s world, keeping in contact with

previous buyers is one of the best things a salesman can do. It keeps the buyers wanting to come

back. They do not come back just to buy another vehicle, but they will come back for oil changes

and other services. By keeping in contact with a customer, it makes the salesman and the

dealership for that matter, seem very reliable. A simple phone call makes the customer get a

sense that the salesman actually care about the customers.

Samples of Work

Today, I believe the independent dealership industry is growing and is bigger than ever. The Buy Here,

Pay Here business is going well. There are a growing number of people who have bad credit or cannot

afford a regular price used vehicle You are seeing more and more advertisements on television and

online for independent dealerships. They are really grasping today’s market and many consumers are

beginning to realize that the want to buy a new car does not need to be desired anymore. Yeah, you can

go across the lot to the used car department but the vehicles will still be priced higher than their value.

Independent dealership can sell vehicles at decently lower prices than franchised dealerships can. Also,

independent dealers can make more profit because of the vast difference in expenses. There are people

that still shop for vehicles and have service done at a franchised dealer because they probably have

never been anywhere else. If people were to shop at a well-respected independent dealer, I think it

would be hard for them to go back to the franchised dealer. Some people probably have no clue

independent lots exist. Many probably do not realize that it could save money.

INDEPENDENT DEALER GROWTH

Samples of Work

Macro data

Total market size

Based on our research we have seen there are over 452 Crowd Funding Platforms (CFP'S) with

an estimated raised amount of $1.5 billion (Crowdsourcing.org). This number is expected to rise greatly

over the next year, as more platforms are added. At over $3 million raised per platform we expect a

similar first year result

Expected market share

Getting started we would anticipate a 1% share of the market after our first four years. This is

with an expectation of constant growth after the first year.

Target market

Marketing aimed specifically at college aged individuals working on business startups. Due to

our differentiation techniques we see a growth in the 18-24 age group of project submitters. Our total

market includes all business startups, and ventures looking for startup capital. Also, startups looking for

funding in an equity form can access capital on our platform.

CROWD FUNDING BUSINESS PLAN

Samples of Work- Spreadsheets

Property $2,000 Utilities 500$

Building $50,000 3,500$

$100,000 500$

Vacuums $5,000 100$

HO Dryers $1,800 200$

$700 $4,800

$2,000

Total $136,500

Labor 10260

Soap 17730

Water 100

Variable

water bill will be high 1/10 of cent per gallon. 10000 gallons for first month

Based on 1970 washes on average $2 per car and 4.5 weeks in a month

Advertising

Office Supplies

Total

Fixed Cost

Loan Payment

License Fees

Intial Sart-Up Cost

Washing Equipment

Car Care Products

Water Recycling Unit

CAR WASH FINANCIAL STATEMENT

Samples of Work

PLATINUM GOLD SILVER BRONZE

VEHICLE SERVICE CONTRACT VEHICLE SERVICE CONTRACT VEHICLE SERVICE CONTRACT KEY REPLACEMENT

Regular scheduled maintenance

for 36 months $1995

Regular scheduled maintenance

for 36 months $1995

Regular scheduled maintenance

for 36 months $1995

(1) key replacement $399

KEY REPLACEMENT KEY REPLACEMENT KEY REPLACEMENT

(1) key replacement $399 (1) key replacement $399 (1) key replacement $399

GAP INSURANCE GAP INSURANCE

Gauranteed Auto Protection.

Cover ACV and balance owed

$1299

Gauranteed Auto Protection.

Cover ACV and balance owed

$1299

DING AND DENT REPAIR

Repair any ding or dent for 36

months $200

DEALERSHIP FINANCE AND INSURANCE MENU’S

Samples of Work- PowerPointDEALERSHIP INTERACTIVE APP

Samples of WorkDEALERSHIP SERVICE DEPARTMENT ANAYLSIS

Samples of WorkDEALERSHIP NEW TRUCK ANALYSIS

Award

Photos

Northwood University

International Auto Show-

Team SLP 2012

Photos

The Automotive Group

(TAG)- trip to Cauley

Performance