rs power point presentation-final
TRANSCRIPT
Refuse Specialists – General OverviewFor:
Notice: This information is confidential. Sharing or disbursement of this information is strictly prohibited. All pricing, services, contract management strategies and sample reports described herein or disclosed are the intellectual location and under strict ownership of Refuse Specialists.
Company Overview- What We Do
REFUSE SPECIALISTS acts as an outsourced waste hauling and recycling department. Our objectives are to create efficiencies and lower overall waste hauling and recycling spend, then keep the pricing low by ensuring the charges for services provided by the hauling vendors are correctly billed per the contractual terms via a monthly; invoice by invoice, line by line, audit.
Initial Objectives
Reduce the net hauling prices by 15% or more on average across the client’s portfolio.
Create reductions in waste costs through the creation of efficiencies in service levels.
Deployment of a program to audit every waste hauling and recycling invoice, line by line, each month to eliminate errors and correct over-charges.
How we generate savings
Buying power, by leveraging thousands of properties across the country to secure rates for our clients they cannot get on their own
Exercising our extensive knowledge of all facets of the waste & recycling business developed over 25 years in the industry
Proprietary auditing software which eliminates errors and overcharges
RS Compensation Model
RS is compensated only from the savings we generate for our clients – strictly performance based
Our interests are 100% aligned with those of our clients
Average gross savings across all properties is 40.3%, or approximately 20% net to client
Enrollment Process
1. Sign the RS One Page Agreement2. Client provides LOA on Letterhead,
signed and dated3. Provide copies of the latest monthly
hauling invoices 4. Provide Property List
New rates are typically implemented within 60 days after submission of the Enrollment documents
Audit Function
Monthly review of client’s invoices using RS’ customized software
Identifies billing errors and overcharges Automatic notice to haulers to post
proper credits RS takes on administrative responsibility
for waste program on behalf of client
Invoice Process Flow1. Existing haulers are contacted to evaluate waste hauling and recycling
accounts. 2. The properties are uploaded into the RS proprietary bill management
software system.3. The billing address for each property is changed to the RS office address.4. Each hauling invoices is sent to RS via USPS or electronically depending
on the hauler.5. Each invoice is entered into the RS system to be analyzed and filtered
against contractual terms. In the event the hauler charged the RS Client outside of the contractual terms an automatic email is sent to the hauler and the hauler is contacted directly by the RS Account Manager (AM) announcing the RS Client will be paying less than the billed amount per the contractual terms. Additionally, Client’s AM requests confirmation of credits.
6. If the hauler does not submit an invoice; RS identifies the missing invoices at the end of each calendar month and contacts the haulers to retrieve the missing invoices.
7. RS and Hauler invoices are emailed to the RS Client.8. A/P processes the hauling invoice and RS invoice for payment.
Client Portal
Available for clients to access all past invoices
Reports reflecting savings by property, savings life-to-date, etc…
Reporting on billing errors corrected by property, by month
Service levels by property
Case Study - 1
Large, regional Apartment Owner & 3rd Party Property Management company
National contract in place with prominent national hauler
Difficulty resolving billing errors Client frustrated from dealing with
hauler and continuously resolving issues
Savings Analysis
Case Study - 2
National Commercial Real Estate Property Management Company
Too many properties for one hauler solution No efficient way to manage nationally Expense Management/increase NOI for Client
(owners) Time/resource management for employees
(property managers) Central point of management (portfolio) Market advantage over competitors
Savings Analysis
Properties with Pricing Reductions; Negotiated Rates
PropertyBaseline
RateRenegotiated
Rate Difference Gross Sav%Effective
Date
Property 1 $566.06 $204.60 $361.46 64% 03/01/2013
Property 2 $623.23 $218.23 $405.00 65% 11/01/2012
Property 3 $597.40 $218.23 $379.17 63% 11/01/2012
Property 4 $491.64 $116.38 $375.26 76% 11/01/2012
Property 5 $354.08 $193.00 $161.08 45% 11/01/2012
Property 6 $674.96 $232.77 $442.19 66% 11/01/2012
Property 7 $339.86 $116.39 $223.47 66% 11/01/2012
Property 8 $521.78 $311.76 $210.02 40% 11/01/2012
Property 9 $420.66 $205.00 $215.66 51% 03/28/2013
Property 10 $620.78 $232.77 $388.01 63% 11/01/2012
Sampling of Clients Served (Hospitality & Restaurants) Hampton Inn Marriot Comfort Inn Embassy Suites Residence Inn Fairfield Inn Courtyard by Marriot Hilton Garden Inn Homewood Suites Four Seasons
Candlewood Suites Colliers International NAI Long John Silvers Chipotle Sonny’s BBQ
Points of Contact
Item Recommended Contact
Ordering services with pre-negotiated pricing Call the hauler directly or call RS customer service
Ordering Services without pre-negotiated pricing Dale Cobb
Service problems such as hauler not showing up Dale Cobb
Service level changes Dale Cobb
Billing challenges; rates, invoices, etc… Michele Galindo
Key Contact Title/Role Phone Email
Michele Galindo Account Manager – Main point of contact
(805) 482-5895 x 209
Ashley Ancell Account Manager – Invoice processing and missing invoices
(805) 482-5895 x 201
Cynthia Noboa Operations Manager (805) 482-5895 x 206
Dale Cobb Customer Service (805) 482-5895 x 200
Jack Johnson EVP (817) 525-3241 [email protected]
(Example) Sample RS Client Team
In Summary Refuse Specialists acts solely as Client’s agent and is
here to serve our client’s interest. We have no contractual obligations to any hauler.
Our responsibility is to be an Dedicated Advocate, Vigilante Auditor of Invoices and an Assurance Client Always Pay the Right Price for the Correct Equipment and Services.
We are driven by ensuring proper service levels & supply levels are ideal for each property.
We take pride in managing client’s invoicing system and ensuring they are receiving correct invoices for the correct service.
We are very motivated to not only secure market based pricing, optimize equipment and correct service levels but process invoices in a timely manner in a format which makes sense.
RS Contact InfoJason Tucker
[email protected](949) 231-0804
Steve Sims [email protected]
(850) 361-7408