Ronald Dale Brunton email: brunton.ron@gmail.com

Summary

A results oriented professional, demonstrating a high level of initiative, with diversified education and experience in the IT industry. Skilled in enterprise-level network maintenance, troubleshooting, and resolution of technical issues in both commercial and enterprise environments. Extensive experience with installation, maintenance, and repair of personal computers, software and all peripheral hardware. Welcomes new challenges with the problem solving ability and the motivation necessary for success. Has the capability of producing a significant contribution to earnings, combining the necessary administrative, technical, analytical, and communication skills to successfully complete projects on target. Effectively organizes, coordinates and accomplishes assignments, with a consistent record of successful contribution in each assignment.

Experience West IP communications Network Operations Center, Louisville . KY Client Engineer I (Aug-2012 – Present)

Extensive WAN engineering experience Extensive experience in troubleshooting, Turning up, and testing T1, T3 and Metro E circuits over

both copper and fiber mediums – Has executed over 1000 turn ups with 100% success rate

Gained thorough troubleshooting skills in BGP related issues Extensive experience with adding and troubleshooting the addition of devices to Solarwinds and

Cirrus

Demonstrates very developed network troubleshooting skills, especially regarding all common types of WAN circuits, demarcation equipment, Switches, routers, and Media convertors

Has a great deal of experience writing and correcting Router configurations to suit designs and address issues to bring about resolution

Shows exceptional communication skills both with customers and associates and in documentation Has extensive knowledge and experience in working directly with major carriers, LECs, and onsite

technicians displaying professionalism, personable disposition, and decorum

Lead the Test and Turn Up team within the NOC, training other engineers on the details of the task Revised and developed training documents involved in the practice and procedures of TTU tasks

Helped to refine and develop methods and procedures to advance efficiency and proficiency in the execution of test and turn up of WAN circuits

Provided direct telephone support to West IP customers, contacting us with telephony, user build, network performance, and LAN related issues

Well versed in building telephony user profiles on the Broadsoft /M6 and Cisco telephony platforms

Insight Communications Network Operation Center, Louisville, KY NOC Tier III Technician (Dec-2005 – Jun-2009)

Monitoring of expansive hybrid fiber/coax Commercial Cable modem infrastructure for both business and residential services

Coordinating and executing scheduled and emergency maintenance on both the commercial business and residential service sides of the cable modem network infrastructure

Diagnostics and Troubleshooting in response to failures in the network infrastructure, and deploying personnel onsite to assist the NOC in executing trouble remedying measures

Operational surveillance of complete Cable modem, Telephony, and Television networks acros s an expansive multi-state area

Resolution of email platform issues down to individual customer troubles by way of direct administration in the back end of the email platform, in response to tickets submitted by Tier II personnel via the Remedy Ticketing System

Resolution of cable modem issues for single customers beyond the administrative scope of Tier II personnel, by way of privileged administrative access to CMTS and provisioning platforms

Insight Communications Call Center , Louisville, KY Tier II Technician (Apr-2004 – Dec-2005) Assisting Residential Cable Modem service subscribers with all technical issues and or questions

related to the use of Insight’s Internet services

Resolving any and all of caller’s cable modem connectivity issues through standard and creative troubleshooting methods

Assisting and advising customers regarding routing and PC issues

Documentation of customer cases citing problem, troubleshooting steps undertaken and resolution of

issues and keeping management abreast of any trending issues.

Escalating issues beyond Tier II administrative level to Tier III via Remedy Ticketing system for further troubleshooting.

Computer Outlet, Inc., Louisville, KY Computer Technician / Sales (Feb-1998 – Feb-2002)

Responsible for consulting, maintenance, repair and troubleshooting for a computer service business including, effectively promoting the services of the business.

Skilled in installation and configuration of Windows 2000 Professional and Server Operation Systems, Windows NT, 95 & 98, and all major Microsoft application software

In-depth knowledge and hands-on experience with computer hardware of various architectures

Perform hardware installation for desktop and notebook PCs, install and upgrade software. Coordinate all aspects relative to installation of computer systems for new accounts.

Provide on-site service and technical support for various PCs. Perform hardware upgrades for desktop PCs, notebook PCs, and networks.

Evaluate malfunctions and resolve problems, maintaining computer system equipment files and performing preventative maintenance.

Consistently increase customer base as a result of effective presentations and a thorough follow -up program.

Additional Experience Real Help PC (2002-2004 & 2009-2012) United Parcel Service (1998)

Education CCNA - Cisco Certified Networking Associate September 2013 University of Louisville, Louisville, KY Computer and general Arts & Sciences courses, 09/96 – 01/98 3.96/4.00 GPA