Dr. Lallu JosephQuality Manager

Christian Medical College Vellore

ROLE OF TECHNOLOGY IN PROMOTING QUALITY

presented@6th International Patient Safety Conclave

Quality •The characteristics of a product or service that bear on its ability to satisfy stated or implied needs• Service free of deficiencies

ASQ- American Society for Quality

AccreditationBest possible tool to achieve quality

From Doorman to Chairman

It is the sure way to bringing a forced work culture of

Continuous Quality Improvement

Continuous Quality Improvement

Continuous quality improvement culture

ImprovesPROFITABILTYSustainably

Challenges- examples

Gap analysis and follow-upManual’s, SOPs preparation

WANTING TO GET ACCREDITED ACCREDITED

Manuals, SOPs periodical review and updatingTraining modules and training recordsEquipment managementIndicators tracking/ analysis, patient feedbackChart documentation

Regular chart reviewsIncident reporting

Gap analysis, empowerment and trackingTechnology enablement:

Identify gaps by conducting audits using the tool

Identify the key stake holders

Follow-up and updation of the implementation on the tool periodically

Management can view the extent of implementation in all areas

Manuals, SOPsTechnology enablement:

Avoidance of hard copies

Easier version control

Avoidance of multiple versions in circulation

Availability of manual from all locations

Training modules and training recordsTechnology enablement:

Modules preparation

Availability

Records of training

Easy access and analysis

Pre-test/ post test

Evaluation of training

Equipment managementTechnology enablement:

Inventory

Preventive maintenance schedule

Records of preventive maintenance

Job requests and records of completion

Calibration, traceability records.

Chart documentation and reviewsTechnology enablement:

Easy templates for documentation

Easily accessible, storage and retrievable

Meeting requirements like orders in caps, dated, timed etc

Medical report/ DS preparation simplified

Review of charts for completion easier

Incident reportingTechnology enablement:

Easy templates

Accessible

Immediate intervention

Stakeholders know it on time

Analysis and followup is simpler

Indicator tracking, analysis and CAPA- Patient feedback etc

Technology enablement:

Accurate and easy capturing

Real time data and analysis

Analysis is simplified

Process owners involvement

Quality improvement through CAPA

Benefits Put systems in place

Empower people

Bring accountability

Involvement of all stakeholders

Less paperwork

Information available real time to the top management

Culture change- openness

Better systems enhancing patient safety

Inv

You cannot mandate productivity, you must provide the tools to let

people become their best.

- T.S Elliot With technolog

y