Role of Digital:Customer ServiceA qualitative report on thedigital transformation process

Digitalon the march

Colleague experience:the next waveof transformation

Digital literacy:an urgent, universal need

Collaboration’s accelerator effect

Making senseof self-service

It's essential to have a good manager who understands user needs, behaviour, and tech and business requirements

Self-serviceis driving newforms of content

Customer service transformation

learning transformation

is

So…• Colleague experience: the next wave of

transformation• Digital literacy: an urgent, universal need• Collaboration’s accelerator effect• Making sense of self-service & new forms of

content• Customer service transformation IS learning

transformation

An integrated,continuous learning experience