RESUME Roland Franz 16 Goss Avenue, Labrador Q 4215

Ph: 0450 656 093

rolandfranz@live.com.au

__________________________________________________________________________

Profile

•••• Over 25 years experience as professional manager.

•••• Ability to direct complex projects from concept to fully operational status.

•••• Goal-oriented individual with strong leadership capabilities.

•••• Organized, highly motivated, and detail-directed problem solver.

•••• Proven ability to work in unison with staff, volunteers, and owners / board of directors and be a pro-active participant in Community Groups, associations, Committees and Executive roles.

Qualifications

•••• Maintenance Fitter 1986

•••• Real Estate Salespersons Certificate 1987

•••• Real Estate Agents License 1993 - Current

•••• Management and Supervision Certificate 4 – Updated 2008

•••• Cert IV - Train the Trainer

•••• Cert IV in Business (Frontline Management)

•••• Cert IV Leadership

•••• Certificate of Adult Leadership

•••• Completion of CTIQ - Introduction to Body Corporate Management - 2010

•••• Blue Card holder # 340205/2 (Child protection)

•••• Senior First Aid Certificate - Current

Experience & Accomplishments

Program Coordination

•••• Managed major refurbishment projects and conversions of Strata titled developments.

•••• Managed construction projects for new 3 story development projects.

•••• Liaison with Local Government authorities, architects and engineers in implementation of new and refurbished development projects.

•••• Wrote grants, secured GCCC funding and engaged management companies to run Broadbeach Festival, 1998, 1999. Chairperson of Management committee.

•••• Wrote grants, secured funding and established asset acquisition program for Burleigh Heads Scout Group, 2006, 2007 and 2008.

•••• Designed service development plans and conducted operation assessments.

•••• Formulated, wrote, and implemented new employee orientation manuals.

•••• Managed holiday facility for BH Scouts generating surplus profits for the Group.

•••• Designed and facilitated preventative maintenance schedules.

•••• Conducted regular safety and maintenance audits of facilities and operations.

•••• Licensee for Real Estate development and sales corporations.

•••• Licensee for Real Estate property management business.

Management/Supervision

•••• Directed recruitment and retention of supervisors and staff of 46 employees.

•••• Trained, supervised and evaluated staff, coached improvement in management skills fostering multilateral staff achievement of work objectives.

•••• Managed contractors and suppliers through established timelines for work cohesion and timely completion of development projects.

•••• Managed and developed over 20 volunteers into goal-oriented, cohesive group.

•••• Managed operation budgets in excess of $5Mil generating over 20% profit margins.

•••• Successfully refined and implemented new initiatives and projects.

•••• Established effective procedures and systems for duplication by staff members.

•••• Facilitated and coordinated sub-contractors and Tradespersons in numerous construction jobs in new and refurbished projects.

•••• General operation Manager for Strata Company managing over 4000 lots in Community titled schemes

•••• Managing of Body Corporate operations for a medium size strata management company directly supervising the companies Body Corporate Management operations and 12 staff members reporting only to the Director of the company.

Employment History

Current Employment

Since 2nd April 2010

Employer: Strata-Jem Pty Ltd. www.stratajem.com.au

Appointments: General Manager – Body Corporate operations / Business Development Manager / Body Corporate Manager

Employed on a full time basis to work on the business – systems, procedures, branding and marketing attributes with the aim of increasing the companies, image, productivity and portfolio of buildings under management through sourcing new business and with a discerning business acquisitions, Documentation and monitoring of general business practices, policies and procedures and the development of induction manuals and internal systems management. Developing strategic alliances and the establishment of new industry initiatives for the benefit of the industry or aligned participants.

General Manager – Body Corporate operations

As a consequence of the departure of the firm’s founder in October 2014 and subsequent passing in February 2015, the following responsibilities have been attended to as the firm’s Senior Body Corporate Manager appointed as the General Manager for the Body Corporate Management operations of the firm;

• Management and supervision of the company’s operations from a Body Corporate Management responsibility including the management of 4 Body Corporate Managers and 6 administration support staff, including part time staff.

• Restructuring of the company’s operations and systems

• Staff recruitment and training

• Internal and external dispute resolution

• Managing Client relationships

Body Corporate Manager - List of Duties.

• Manage a portfolio of properties comprising nominally 1500 lots in consultation with support staff and the Committee for each building.

• Prepare and edit draft notices for Committee and general meetings

• Conduct (Chair – if requested) and / or attend Committee and General Meetings for Bodies Corporate.

• Take minutes of meetings and amend draft minutes.

• Advise and provide guidance to Committees in respect of legislative obligations (compliance) and limitations (scope of authority).

• Draft motions for flying minutes and meeting notices.

• Answer written, electronic (email) and telephone enquiries

• Draft Budgets and establish contributions for approval

• Attend on-site meetings as required.

• Facilitate Conciliation between owners/committee members and contractors.

• Prepare applications for BCCM office – such as Conciliation or adjudication as instructed by the Committee.

• Answer owner enquiries in respect of accounts and matters of the Body Corporate.

• Process for approval and code invoices for the schemes and obtain approval as instructed by the Committee.

• Research and report findings on matters of concern to the Body Corporate.

• Engage relevant authorities and consultants as directed by the Committee through the issuance of work orders and quote requests.

• Approve and draft breach / contravention notices

• Approve and draft flying minutes (Motions and explanatory notes to be voted on outside of a committee meeting).

• Attend educational forums, meetings, conferences and training as directed by the employer.

• Instruct the Personal Assistant and Administration assistants in the performance of their duties. Business Development Manager – List of Duties

•••• Review image and branding

•••• Develop and implement marketing strategies

•••• Review internal processes and documents

•••• Design and update company internet presence and website

•••• Draft marketing content and forms

•••• Prepare basic artwork concepts

•••• Liaise with Property developers, Solicitors, Architects and Surveyors and industry consultants to solicit business opportunities and strategic alliances

•••• Attend Networking and industry functions promoting the companies services.

•••• Research, monitor and database contacts and marketing opportunities.

•••• Prepare submissions for new business opportunities

•••• Interview applicants for employment with company

•••• Attend interviews for potential clients – Bodies Corporate.

•••• Entertain and build alliances with industry related contacts.

•••• Pro-actively direct the growth of the business and marketing initiatives

•••• Set budgets and target and operational procedures with Director approval

•••• Attend to the Set-up new buildings / projects including meeting with developers and consultants, setting budgets, rationalising and setting lot entitlements, prepare draft Contribution schedules, Consult in the drafting of By-laws and conduct the First EGM for the schemes.

Prior Experience

1993 - 2010

Managing Director, Franz Group of companies. (Not trading at present)

Franz Corporation Pty Ltd, Franz Corporation (Aust) Pty Ltd, Franz Property Services Pty Ltd, Capital Growth Properties Pty Ltd, Capital Growth Investments Pty Ltd.

Contract consultancy engagement to the Real Estate Sales and development industry.

Dec 08 – April 2010

Contractor, Handyman services – Franz Corporation Pty Ltd

Property Maintenance and refurbishment on a contract basis with property owner.

1992 - 1993

Gold Coast Area Manager, QM Properties Pty Ltd

Marketing of land subdivisions and unit developments in South East Queensland growth areas.

1991

Gold Coast Sales Manager, Peter Kurts Group

Marketing of land subdivisions and unit developments in South East Queensland growth areas.

1987 - 1990

Real Estate salesperson, Peter Kurts Group

Marketing of land subdivisions and unit developments in South East Queensland growth areas.

1986 Prior

Completed apprenticeship with Qld Railways as a Fitter

Maintenance, Engine Rebuild (Petrol and Diesel), Machining, Turning, Welding, Air conditioning and Gas fitting experience.

Computer skills

Microsoft office products – Word, Excel, Publisher, PowerPoint.

Adobe products – Acrobat professional, Illustrator, Photoshop.

BC MAX and associated software

Community Involvement

Property Advisor, Gold Coast Region, Scout Association of Qld.

Group Leader, Burleigh Heads Scout Group (Since 2004)

Broadbeach Chamber of Commerce, President (1998/1999 and 1999 /2000)

Broadbeach Management Association, Founding President (1999)

References

Available upon request post interview.

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