Noel P. Rodriguez

Proactive approach to removing frictions.

HOBBIES & INTERESTS

Action Planning

Decision-Making

Time Management

Client Management

Adobe Photoshop

Adobe InDesign

HTML & CSS

SQL

SKILLS

Loyola University Chicago, 2010 Bachelor of Business Administration, Marketing

Intro to Descriptive StatisticsIntro to Inferential StatisticsUdacity, In Progress, Started September 2016

SQL BootcampUdemy, In Progress, Started October 2016

Growth-Driven Design, July 2016Inbound Methodology, June 2016HubSpot

Content Strategy for Professionals:Engaging Audiences for Your OrganizationNorthwestern University - Coursea, February 2014

Marketing BasicsWharton Executive Education - Coursea, January 2014

Hootsuite Certified Professional, November 2013

noel.p.rodriguez@gmail.com 773.715.6322

linkedin.com/in/noelprodriguez @NoelRodr1

ReviewTrackers Chicago, IL : December 2013 — May 2016 Director of Client Onboarding, January 2015 — May 2016 Client Onboarding Manager, March 2014 — December 2014Marketing & Operations Intern, December 2013 — February 2014 • Collaborated with sales team to understand customer needs for the successful

transition between Sales and Customer Success • Managed and optimized new customer onboarding process between Sales and

Customer Success • Proactively identified product and operational issues, troubleshot if capable and

escalated to engineering when appropriate • Acted as a product expert and provided expertise to Sales and Customer Success,

actively identified alternate solutions for unique use-cases outside product capabilities • Oversaw creation of new accounts and supervised maintenance of 450+ accounts

• Directed efforts on initial capture of data sets • Managed the accuracy and quality of data points for 24,000+ businesses

• Built a full-time, remote team of 12 individuals from the ground up • Developed and implemented training, processes, and new technologies to

improve remote team’s performance • Actively identified and addressed competency gaps • Regularly implemented gamification strategies in efforts to actively cultivate and

strengthen a positive team-focused environment • Prepared contingency plans with two other remote teams on emergency reserve

• Developed side projects in efforts to further innovation and build a larger portfolio of product work arounds for customers’ needs

Creative Minds International Public Charter School Washington, DC : July 2012 — June 2013 Administrative Assistant • Led administrative projects and operations

• Developed reporting procedures, coordinated schedules, managed billing process for lunch program, after-school and extracurricular activities

• Oversaw branding standards and marketing collateral: • Managed content on the school website and various blogs • Compiled, proofread, edited and published online and print media • Creative lead in branded collateral for school-community events and initiatives

• Supported professional development of 9 admin and 21 teaching staff members

AmeriCorps: City Year Washington, DC : August 2011 — June 2012 Corps Member • Mentored and taught 5th grade students, core focus in mathematics and science • Organized, led initiatives and projects designed to improve the community and

school environment • As school-based Evaluation Coordinator, created processes by which to collect data

around students’ academic improvements and milestones • Collaborated with other school-based Evaluation Coordinators to identify best

practices, areas of growth, and training opportunities

Starbucks Chicago, IL : September 2013 — Present : Weekends/Part-Time Barista • Study product offerings to understand and create need for customers • Maintain a calm demeanor during periods of high volume or unusual events • Anticipate customer and store needs by constantly evaluating environmental cues • Execute on operational processes with a focus on improving productivity and

efficiency • Assist with new employee trainings and positively reinforce successful performance

SPANISH Professional working

proficiency

ENGLISH Native language

●●●●◦●●●●◦●●●●●●●●●●●●●◦◦●●●◦◦●●●◦◦●●●●◦

LANGUAGE SKILLS

EXPERIENCE EDUCATION & CERTIFICATIONS

Volunteering(LGBT & Education)

Fitness Roadtrips

EDM Social Innovation Data Science(Data Mining, GIS, Predictive Analytics, Data Visualization)