3310 Silver Lake Dr Cumming, GA 30041 Phone: 404-561-6182 Cell: 585-752-9735 Email: rksjr1@hotmail.com

ROB SOPER

SENIOR SYSTEMS ANALYST

SUMMARY OF QUALIFICATIONS SDLCRequirements GatheringUse Case ScenariosCustomer AdvocacyAGILE

Host Systems Project LeadQA and UATData ManagementJDA Systems IntegrationSupply Chain Management

Functional DocumentationTechnical DocumentationFunctional TrainingSubject Matter ExpertVersion Control

PROFESSIONAL WORK HISTORY:

JDA SOFTWARE, INC. Scottsdale. AZ 2000 - 2010Intermediate Systems Analyst (Customer Advocate, Liaison, Host Systems Project Lead, and Data Mgmt and Data Interchange Subject Matter Expert)

SUMMARY OF KNOWLEDGE AND SKILLS:

JDA Applications: Merchandising and Inventory, Enterprise Planning, POS, Revenue Management and Supply Chain Management Systems; Subject Matter Expert

Extensive skills in the analysis and integration of JDA PMM merchandising inventory system; JDA Demand Classification, JDA Master Planning, JDA Demand Planning, JDA Fulfillment supply chain systems (Manugistics); JDA Enterprise Planning systems; Category Management (JDA Intactix); JDA POS, WINDSS, and Portals store systems; and JDA Trade Event Management revenue management system.

Subject Matter Expert for: Vendor Product Costing; Revenue Management; SDI (System Data Interchange); Pricing; Costing; Retail Stock Ledger; Purchase Order Management; Transfer Management; Organizational Management (including VAT/GST taxation); and Data Management integration.

Diligent researcher and analytical thinker in isolating areas for base or mod defects, architectural considerations, and recommending and communicating controls or design improvements.

Isolated incorrect rebate and AP/AR general ledger calculations, and resolved a financial reporting issue which corrected financial earned benefits for stores and GL parent company.

Tested, documented and trained personnel on new Trade Event Management application both internally (company employees) and externally (customers and consultants.)

Documented functionality and trained team in Indian office in Sales Audit, Pricing Analysis, Vendor product Costing, VAT/GST and exclusive Taxation calculations, Purchase Order Management, and Transfer Management for PMM host system/POS, and PMM host system/Demand and Fulfillment integration projects.

Research, document and train personnel for functional and technical applications and modules. Excellent record regarding investigation, reporting, testing, and delivery of base and custom fixes in a

timely manner. Isolate areas of software which are bugs, and also need design review. Log and report issues in version control system. Triage, and validate issues for customers and consultants. Supported go-live and upgrades for customers by assisting in installations, and configurations for Oracle

based client server host system, and Revenue Management system. Knowledge of both retail management and operations, combined with IT knowledge in systems

architecture, supply chain and inventory systems, provides me with unique understanding and skills in liaising between internal departments, as well as stores/warehouses and corporate offices.

Quickly became expert for escalation of issues which required testing of controls such as; code compares; debugging; log file review; trace file formatting and review; batch processing review; data entry checks; version control and patch management verification; data review using snapshot techniques; and output and program review using reprocessing techniques.

Customer Advocate for Tier 1 companies in EMEA and ASPAC regions.

Host Systems Project Lead Applied SDLC skills in requirements, design, implementation, verification and maintenance phases. Applied knowledge in AGILE development methodology as well as Waterfall modeling. Utilized User Stories and Use Case scenario knowledge via JAD, and user sessions to record user

requirements, communicate to team (functional users, technical users, designers, and developers), and execute changes.

Proven ability to work under pressure and time limitations in regard to testing and release of new software to meet project objectives.

Conducted user training sessions of functionality for questions discovered during requirements gathering and for newly introduced functionality after verification.

Review customer system architecture in relation to integration testing, performance issues and data anomalies.

Present analysis of process flow considerations, context diagrams, and architectural documents for customers to Development group.

Represent Host systems integration team in JAD meetings, and for User/Design/Development discussions for use cases and user story generation. (Departmental Liaison.)

Unit test patches prior to acceptance. Host system integration lead for Demand and Fulfillment, Revenue Management and POS projects. QA and unit tester for host systems integrations for Demand and Fulfillment, Revenue Management and

POS products.

Technical Knowledge and Skills Comfortable with SQL/PLSQL scripting. Routinely utilized UNIX and Shell Scripting to validate proper integration of systems for dayend batch. Experience reading and verifying form functionality in IDF for Visual Basic 6.0 and IDE for Uniface. Knowledge utilizing C++, JavaScript, and Visual Basic. Experienced in database manipulation, utilization and research for SQL Server 2000/2005; Oracle 7 to

10G; and MS Access 2000 to 2007. Very familiar with Version Control software (PVCS, SourceSafe.) Utilized web technology and tools: J2EE, DHTML, HTML, XML, ASP.Net, SharePoint. Very comfortable and experienced using reporting and tracking tools: Cognos 8 BI, Crystal Reports,

PVCS Tracker, TeamTrack, PeopleSoft CRM, and Heat. Utilized and understand DB querying tools: SQL Navigator; Toad

EDUCATION:

COLORADO TECHNICAL UNIVERSITY (currently pursuing MBA) Colorado Springs, CO: MBA Accounting: GPA - 3.0

UNIVERSITY OF PHOENIX Phoenix, AZ: B.S. Information Technology – Database Management: GPA - 3.6 ADDITIONAL TRAINING AND CERTIFICATIONS:

WINDSS Back Office Systems - 06/2004 PVCS Certification - 08/2004 Oracle Trace Files - 05/2006 Retail Stock Ledger - 6/2006 Sales Audit - 6/2006 Store Refresh - 5/2007 CRM 8.9 – 5/2007 PO Post Release Functions/Arthur Allocation - 2/2008 Batch Processing - 8/2008 VPC - 10/2008 POs & PO Contracts - 10/2008 PMM & JDA Allocation - 12/2008 Unix Shell Scripting - 10/2008 Customizing the UNIX User Environment - 10/2008 Object pulling/Form and Procedure comparison - 5/2009 PMM/POS Integration Batch structure and running .ksh files – 7/2009 PMM v7.5 certification - 6/2009