Basel – 15 June 2016

Roadshow Switzerland 2016

Roadshow Partner

Our agenda

Introduction & Industry Trends

Branded Fares & Ancillaries

Lufthansa Group

CETS - PowerSearch

Helvetic Tours

Hospitality - Travelport Rooms & More

Hints & Tips

Outlook

Q&A

Travelport is a leading travel commerce platform

providing distribution, technology, payment and

other solutions for the $8 trillion global travel

and tourism industry.

Content Providers

Developers

Travel Buyers

Corporations

TravelAgencies

Travelport – much more than a GDS

Travel Industry Trends

Airlines

A challenging landscape

Stagnant LCC capacity – Western Europe

Growth in passenger journeys 2014-2034 Source: IATA

Hybridization

Convergence of airline models

$59.2bn global ancillary

revenues in 2015 North America 37.5%

Europe 29.9%

Asia-Pacific 22.4%

Middle East -Africa 6.0%

Latin America 4.2%

Ancillaries – revenues by region

Needs of airlines evolving

“I want to communicate my brand and key product benefits outside my

home country effectively”

“I need to increase revenue by improving my sales capability”

“I want to know who the customer is at the time of booking irrespective of

the channel”

“I want to attract the high yielding customers who use travel agents”

“I need OTAs to sell on value, not just price”

A key goal for travel technology

“The travel industry is saying ‘We need to make people feel that they’re not part of some

sort of herd tour group.’

Travelers want a particular, authentic experience that

they can call their own. They don’t want to feel part of a

mass experience”Danielle Mattoon, Travel Editor,

New York Times

Travel Industry Trends

Travel Agencies

An increasingly challenging environment

Changing travel shopping landscape

Savvy travelers Complex airline products

Needs of agents evolving

“I need to know when my customers book ancillaries via airline.com ”

“To assist an airline upsell their fares and ancillaries I need easy access to fare

family and product information”

“I must have access to all of an airline’s content – in one workflow – to service

my customer’s needs ”

“I need assistance in managing complexity as more airlines differentiate their fares and

products”

“As my profits continue to be squeezed, I need to improve productivity”

Needs of travelers evolving

“I want to be able to choose the channel to book and manage my booking”

“I expect to be offered the best fares available however I choose to book”

“I expect my booking channel to recognise my status however I book”

“I get confused if an agent can’t see what I see from the airline.com”

“I expect my travel agent to be an expert on all the fares and products available – whether I’m traveling

for business or leisure”

Travelport’s engabling solution

Branded Fares & Ancillaries

Driving value in the travel industry

Travelcommerce platform

high value, real-time distribution

services

Value to travel buyers

Value to travel

providers

Online travel agencies

Offline travel agencies

Travel management companies

Corporations

Tour operators

Meta-search

Leisuretravelers

Businesstravelers

Tour operators

Cruise

Rail

Car Rental

Hotels

Airlines

Over 160 airline branded faresEstonian

http://travelport-communications.com/ancillary

Interactive Merchandising Map

Branded Fares & Ancillaries

LIVE DEMO

LHG @Travelport Roadshow

Daniel Thal

Junior Sales & Distribution Executive

SWISS International Air Lines

June, 2016

1st Rich Content

2nd LX News

3rd LH/OS/SN News

Agenda

Agenda

1st Rich Content

3rd LH/OS/SN News

2nd LX News

Vision: Customers Want to Have More Choice

• Customer Focus: Customers have different

needs and preferences. “One size fits all” does

not meet their individual wishes.

• Innovation: We are enhancing our product

portfolio with offers and services that are

relevant to our customers.

Mission: Rich Content is Part of Our Strategy

• Transparency: Therefore, our products needs

to be displayed in the same transparent way on

every relevant shelf.

• Added Value: We want to make sure that

customers understand our products and have

the choice of paying only what they really need.

New ways of distribution allow for better productdifferentiation

New ways of distribution allow for better productdifferentiation

Agenda

1st Rich Content

2nd LX News

3rd LH/OS/SN News

SWISS flying into the future with Bombardier C Series

SWISS is launch customer and first operatorof 30 C Series

as of

201610x

CS100

as of

2018

10x

CS100 or

CS300

as of

201710x

CS300

25% more hand baggage – stowage

capacity

More daylight in the cabin – through the

large windows, positioned closely together

Innovative seat design – more comfortable,

thinner and lighter

Pleasant cabin ambience – thanks to low

noise levels

We are the airline of SwitzerlandNew aircrafts with more comfort for our guests

Boeing 777

as of 2016

as of 2017/18

6x Boeing 777

3x Boeing 777

SWISS will renew its fleet with nine Boeing 777 –

a great investment into the „next generation airline of Switzerland“

Boeing 777 – predestined to serve long distance routes to the West coast of the USA and Asia

LAX

HKGBKK

Boeing 777-300ER only operated destinations

MIA

SIN

Airbus A340/Boeing 777-300ER operated destinations

SWISS First:More privacy and individual discretion

SWISS Business:More privacy and personal space

SWISS Economy:More comfort and entertainment

New SWISS lounges: Lean back and relaxThree SWISS Lounges in Dock E – spanningover 3,300 m2 in size

SWISS First lounge: everything you desireA 5* restaurant and an American dinner

SWISS Business and Senator Lounge:Open kitchen with front-cooking, impressive Whisky Bar in SEN Lounge

Agenda

1st Rich Content

2nd LX News

3rd 3rd LH/OS/SN News

LH News

• LH is expanding its connection to Lapland: Ivalo and Tromsø will be introduced in the upcoming winter flight schedule

• Check your baggage at any time: with the LH App you can enjoy the reassurance of knowing where your baggage is at all times -from check-in to baggage reclaim

• New restaurant service in Business Class

• Premium Economy Class: up to 50% more space, a welcome drink, an amenity kit, a bigger screen, lounge access against a fee and even two checked-in bags

• New Terminal 2-Satellite in Munich

OS NEWS

OS network news

• Shanghai (PVG)starting April 2016, 5x a week

• Havana (HAV) starting October 2016, 1x a week

• Hongkong (HKG) starting September 2016, 5x a week

eJournals on board• wide selection of free international newspapers/magazines in

various languages• Download of favourite newspaper during web check-in via the

media box to smartphone, tablet or laptop

New Business Class Upgrade on flights to Europe• Purchase an upgrade at fixed prices up to one year in advance for an

issued Economy class ticket

SN NEWS

SN network news

• Toronto (YYZ) 5x a week

• Belfast, Jerez de la Frontera and Nantes

Brussels airport back to normal

• Departure hall for check in opened again

• Smooth transit between the two terminals withnew walk-through zone “The Connector”

• Opening of a new lounge in Terminal B called“The Suite” (for medium-haul non-Schengendestinations and flights to the US and Canada)

Thank youfor your attention!

Tailored offers

Tailored offers

PowerSearch

LIVE DEMO

• 2 Kataloge (östliches + westliches Mittelmeer bis 31.10.2016)

• 1’700 Objekte buchbar über Helvetic Tours

• Breites Flugangebot

• Helvetic Tours dynamic

Helvetic Tours - Sommer 2016

• Katalog Auslieferung für Reisebüro am 15.08.2016

• Kurz-/Mittelstrecken Katalog gültig bis April 2017

(Kanarische Inseln, Ägypten, Potugal und Funchal)– Erweitertes Angebot im CETS (Antalya, Malta, Mallorca)

– Gesamthaft für Winter 390 Objekte buchbar

• Langstrecken Katalog gültig bis Oktober 2017

(Karibik, Mexiko, Asien, Indischer Ozean,

Vereinigte Arabische Emirate, Afrika)– Erweitertes Angebot im CETS

– Gesamthaft 569 Objekte buchbar

• Helvetic Tours dynamic

Helvetic Tours - Ausblick 2016 / 2017

GDS

HospitalityHotelsRental car & ground transportB2B travel industry digital media

MobileMTTViewtripLocomote

Airline retailing and merchandising

AncillariesRich content & branding

Payments

eNett

Front-En

d

GDS

Airlinecontent

Network carriers

Low cost carriers

Hotels

650,000 chain & independent hotel properties

Car rental

36,000 car rentallocations

Otherdistribution

61 cruise lines

12 major rail networks

Conten

t

HospitalityHotelsRental car & ground transportB2B travel industry digital media

Hotels

650,000 chain & independent hotel properties

Car rental

36,000 car rentallocations

GDSTravel

Commerce Platform

Hospitality Position within Travelport

FIS has demonstrated the ability todeliver with multiple regional projectscompleted successfully

Highly experienced in migrating largeswitching customers using phased roll-out plan and approach

Strong local capabilities and presence inEMEA. Self sufficient local deliveryresource and technology access

Car rental distribution

Hotel distribution B2B travel industry digital media

Travelport generated 7B ad impressions in 2015

Sold 63.5M room nights in 2015

Booked 92M car rental days in 2015

Travelport is the 4th largest 3rd

party distributor of hotel nightsTravelport powers over 60% of online US car rental bookings

Online hotel display ads account

for $629M

Travelport are the clear industry leader in the attachment of hospitality bookings to air tickets

Travelport Hospitality Business

GDSGDS

Aggregators

Car

Hotel chains and representation

companies

Online travel agencies

Travel management

companies

3rd partycorporate booking

tool

Hotel only corporate

booking tools

Leisure agents and meetings

& groups

Conten

tGDSTravel

Commerce Platform

Car Rental Providers

Direct-connected independent hotels

Direct to provider

How we work with our partners

Continuing to create depth and breath

Travel agents around the world are able to shop and book over 72,000 HRS hotel properties in Travelport commerce platforms

*Incremental content only

HRS are a partner and competitor

HRS Top Countries

Estimated Properties HRS Top Countries Estimated Properties

CN 17,123 GB 526

DE 11,840 HU 496

AT 7,193 IN 289

US 5,737 PT 287

FR 2,163 RO 263

IT 1,914 CA 234

PL 1,670 HR 228

ES 1,590 UA 223

RU 970 NL 204

TR 893 MX 151

CH 827 ZA 150

CZ 664

Content is key

Travelport Confidential– 60

HRS Public Rates(commissionable)

HRS Corporate Discount Rates(commissionable)

HRS Client- Corporate Negotiated Rates(Non-commissionable/Net Rates)

These are HRS BAR Rates available to all Travelport Agency Customer when booking an HQ Chain Hotel

These are HRS negotiated discount rates only available to a Company/Organization who have a signed contract with HRS and can be accessed by an HRS Corporate Discount (CD) Number. Travelport agencies can only have access to these rates for sale to their clients who are also specifically HRS clients

These are HRS client negotiated discount rates that can only be accessed by an HRS Corporate Discount NumberRequire an agreement between HRS and the Corporate to which these Corporate Negotiated Rates belong.

To access Corporate Negotiated Rates…Travel agency that books on behalf of the Corporate will need to make a request directly to HRS partnership.sales@hrs.com or via the Corporate who will inform their HRS account manager

Rate Types

What makes Rooms and more so special?

Travelport Rooms and More

Travelport Rooms & More

LIVE DEMO

Outlook

Launch date: Tuesday, 19 July 2016

• Enhancements to book hotels, cars and flights

• More focused search functionalities in hotel and car interfaces

• Ability to view car images

• Immediate access to additional hotel content fromTravelport Rooms and More

• Ability to select the number of air search results

• Seat map improvements

For more information visit www.travelport.com/smartpoint

Smartpoint 7.1

Multi-language and customized output

Trip Quote Plus

Mark-up functionality

Fees can be added to fare, taxes

or shown separately:

Trip Quote Plus

Booking a quote

• Options can be booked directly fromthe Trip Quote+ window

• Each quote has a unique identificationnumber and is stored in a database

• Existing quotes can be looked up byreference number and displayed aswell as booked.

Trip Quote Plus

1. 360 fares database migration to bring Rapid Reprice to the next level Fares marked up or with zero value using NFM

2. 65 carriers currently participating and list is growing… In pipeline Cathy Pacific, Aegean, Alitalia, Turkish Airlines

3. New Graphical User Interface for Rapid Reprice – scheduled Q4 2016

Rapid Reprice

Re-platform2 Increase carrier

participation

3 New GUI1

6 releases in 2015

6 releases planned in 2016 , 3 already delivered (FEB/APR/MAY)

Did you know?

• Rapid Reprice “Tips & Tricks”

– Ask Travelport AN14639 Rapid Reprice Tips and Tricks

• Rapid Reprice “Participating Airlines”

– Ask Travelport AN16438

Rapid Reprice

Catalogue Search

Outlook CETS - PowerSearch

DeepLink

Outlook CETS - PowerSearch

ShoppingCart

Outlook CETS - PowerSearch

Upselling – Ancillary Services

Outlook CETS - PowerSearch