risk in a collaborative culture. why risk matters risk and conscious competence mitigating risk

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risk in a collaborative culture

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Page 1: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

risk in a collaborative culture

Page 2: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

why risk matters risk and

Conscious Competence

mitigating risk

Page 3: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

why risk matters

Page 4: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what is risk?

Page 5: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what drives risk?

Page 6: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Project Management

• Change Managementhow does risk change during a project?

Page 7: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what happens if we ignore risks?

I’m beginning to think it wasn’t such a good idea to turn off those

unit tests

Page 8: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what happens if we incorrectly define risks?

Page 9: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

at what levels should we assess risk?

Page 10: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

how is risk management different from change management?

Page 11: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

risk and the conscious competence learning

model

Page 12: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

From William Howell

Page 13: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

applied to profiling and

mitigating risk

Page 14: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

Page 15: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

become aware

Page 16: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

learn

high churn~afraid to make

decisions~uncertainty

“agile”

Page 17: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

bureaucracycomplexity

optimize.mentor.perfect.

“lean”

Page 18: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

out of touch ~process is kingdevelop a

blind spot

Page 19: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

becoming aware:

profiling risk

Page 20: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

there are many models . . . most work well.

how about: Delivery risks Business case risks Collateral damage

Page 21: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

delivery risks

0 10 20 30 40 50 60

Failed

Challenged

Succesful

20061996

Standish Group Study, reported by CEO Jim Johnson, CIO.com, ‘How to Spot a Failing Project’

Page 22: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Always or Often Used:

20%

Never or Rarely Used:

64%

Standish Group Study, reported by CEO Jim Johnson, XP2002

Sometimes16%

Rarely19%

Never45%

Often13%

Always7%

business case risks

Page 23: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

collateral damage

Page 24: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

case study…

Page 25: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

express products• Re-factor existing enterprise software

products for the SMB market. • The goal: make these products consumable by

the SMB market.

Page 26: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what are the delivery risks?

Page 27: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what are the business case risks?

Page 28: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what are the collateral damage risks?

Page 29: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what tool can we use to improve

our ability to profile risk?

Page 30: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Leading Agile

• Collaboration Model• Collaboration Process

we collaborate to increase

awareness

Page 31: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

collaborate to become

aware

Page 32: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

exercise…pick a project

Page 33: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

WHOSE input is important to create an accurate, project-level profile of the risk?

development sales

product manager

testing support

Page 34: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

different risk

perspectives for:

delivery business case

collateral damage

Page 35: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

how does knowing this mitigate risks?

Page 36: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

how do we now reduce uncertainty to further mitigate risks?

Page 37: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

learn

high churn~afraid to make

decisions~uncertainty

Page 38: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

using the business value model to reduce

churn and

uncertainty

Page 39: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Purpose

Considerations

Costs and Benefits

Business Value Model

Page 40: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

This models iterative decisions.

It helps us identify the “lastresponsible moment” to make decisions.

Page 41: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what project phases deliver value while reducing uncertainty?

Page 42: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what decisions should be deferred until the last responsible moment?

Page 43: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

how can we reduce the tendency towards complexity and further reduce risks?

Page 44: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

bureaucracycomplexity

optimize.mentor.perfect.

Page 45: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

use

purpose-based

alignment model

Page 46: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

MarketDifferentiating

High

Low

Mission CriticalLow High

Innovate,Create

Do we take this on?

Minimize or

Eliminate

Achieve andMaintain

Parity, Mimic,Simplify

Purpose Based Alignment Model

Page 47: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

exercise… for your project

Page 48: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

mitigating complexity risk

use the Purpose Alignment Model to identify ways to reduce complexity risks and improve focus.

Page 49: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

our dynamic world

Page 50: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what happens if…

Page 51: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

you accelerate

the timeline?

Page 52: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

the demand for the product shrinks?

Page 53: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

you fold-in an acquisition?

Page 54: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

part of the team is pulled away?

Page 55: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

your triggers to reassess your risk profile and mitigation

plans?

Page 56: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

we want to avoid …

Page 57: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

out of touch ~process is kingdevelop a

blind spot

Page 58: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

but how?

Page 59: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

out of touch ~process is king

collaborate broadly to maintain awareness

Page 60: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Scenario• In order to respond to a competitor, Product

Management announces an early release.• In order to meet the release date, Development

shrinks the time allocated to the quality plan.• Technical Sales now requires a SAR and a service

engagement.• The product releases but Support is not prepared

for the required support levels.• Support shifts some support tasks to Development.• Development no longer has the resources to meet

the next planned release date or content.

Page 61: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

in other words . . .

there are no isolated decisions!

Page 62: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

who is this broader team?

Page 63: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what triggers should cause us to review and revise the risk profile and mitigation plan?

Page 64: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what tools can we use to maintain this broad awareness and communicate changes?

Page 65: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

open environment

right people

fosterinnovation

step back

Page 66: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

macro leadership

and risk

Page 67: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Macro Leadership Cube

Mitigate Delivery Risks

Mitigate Business Case

Risks

Mitigate Collateral Damage

Results

Page 68: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Shared Boundaries

Mitigate Delivery

Risks

Mitigate Business

Case Risks

Mitigate Collateral Damage

Results

Mitigate Delivery

Risks

Mitigate Business

Case Risks

Mitigate Collateral Damage

Results

Mitigate Delivery

Risks

Mitigate Business

Case Risks

Mitigate Collateral Damage

ResultsInterlock Interlock

DevelopmentSales Support

Page 69: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

exercise… for your project

Page 70: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what are

the critical interlocks?

Page 71: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

how can you maintain the interlock as things

change?

Page 72: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

add these activities to your risk mitigation plan

Page 73: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

focus on any changes …

Page 74: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Leading Agile

• Collaboration Model• Collaboration Process

through

cross-functional collaboration

Page 75: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

summary

Page 76: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

profiling risk

Page 77: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

From William Howell

Page 78: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

collaborating to profile riskdelivery risk ~ business case risks ~ collateral damage risks

Page 79: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

bring the right people together

from the entire enterprise

in other words,

the affected and

affectors!

Page 80: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

MarketDifferentiating

High

Low

Mission CriticalLow High

Differentiate

Parity

Partner?

Who cares?

Purpose Based Alignment Model

Page 81: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Purpose

Considerations

Costs and Benefits

Business Value Model

Page 82: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

risk management cannot be siloed

Page 83: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Shared Boundaries

Mitigate Delivery

Risks

Mitigate Business

Case Risks

Mitigate Collateral Damage

Results

Mitigate Delivery

Risks

Mitigate Business

Case Risks

Mitigate Collateral Damage

Results

Mitigate Delivery

Risks

Mitigate Business

Case Risks

Mitigate Collateral Damage

ResultsInterlock Interlock

DevelopmentSales Support

Page 84: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk
Page 85: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Collaborative Leadership and Risk Mitigation

The collaborative leadership tools are designed to improvedecision making.

This includes decisions about risks.

These tools are:The Purpose Alignment Model The Business Value Model

Page 86: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

What Tool Do We Use For Decisions Today?

Page 87: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

BusinessValue ModelTo Reduce Uncertainty

Page 88: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Competence

Con

scio

usne

ss

Low

Low

High

Hig

h

UnconsciousIncompetence

ConsciousIncompetence

ConsciousCompetence

UnconsciousCompetence

PurposeAlignmentTo Focus

Page 89: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

what triggers will cause you to reassess your risk profile and mitigation plans?

Page 90: Risk in a collaborative culture.  why risk matters  risk and Conscious Competence  mitigating risk

Leading Agile

• Collaboration Model• Collaboration Process

collaborate!