RICHARD HILL

1 BOGUE HEIGHTS, MONTEGO BAY, ST. JAMES, JAMAICA W.I. +1876-802-7797/+1876-483-4066 ▪ tipsy.richkid@gmail.com

Objectives

My objective solely is to invest my punctuality, integrity, experience at working hard and skills to

your organization. I also enjoy a challenge and seek new opportunities to learn and improve my

skills. My strong organizational skills, educational background and ability to work well with people,

will create long lasting relationships.

Experience

Office Assistant ▪ November 01, 2003–December 17, 2003

Mandeville Regional Hospital ▪ 32 Hargreaves Avenue, Mandeville, Manchester, Jamaica, W.I.

Stationer, Data entry, Errands

Office Assistant ▪July 09, 2004 –August 26, 2004

Percy Junior Hospital ▪ Main Street, Spaldings, Clarendon, Jamaica W.I.

Stationer, Data entry

Store Clerk ▪Summer break/Christmas holiday break (2005-2008)

Donhope Sportswear Ltd ▪ E l i te Mall, Caledonia Rd, Mandeville, Manchester, Jamaica W.I.

Sales representative

Teaching assistant ▪February 15, 2012-September 15, 2012

Mount Olivet Primary School ▪ Mount Olivet Rd, Walderston, Manchester, Jamaica W.I.

Assist in teaching, make lesson plans (math & English language), formulate/invigilate exams

Collection representative▪ October 25, 2012-May 9, 2013

Alliance One Inc. ▪1 Mangrove Way Building 8, Montego Bay Free Zone, Montego Bay, Jamaica

W.I.

Third party debt collection agent (hardcore), outbound, dialer, process check and credit card

payments.

Customer care representative ▪ May 10, 2013 – May 20, 2014

Xerox, A ACS Company ▪1 Mangrove Way Building 2, Montego Bay Free Zone, Montego Bay,

Jamaica W.I.

Customer service, helpdesk, tear 1 remote technical specialist (troubleshoot Xerox machines),

Customer care Specialist ▪ May 20, 2014 – Current

Xerox, A ACS Company ▪1 Mangrove Way Building 2, Montego Bay Free Zone, Montego Bay,

Jamaica W.I.

Richard hill Page 2

The Customer Care Specialist (Remote Call Assistant Specialist) is responsible for enabling staff

members to deliver consistent solve percentage, while continuously coaching them to ensure that

individual and organizational performance goals are achieved. Also involved in the recruiting

process for technical hires, Training and development for new hires, mentorship, etc. Direct

reporting to offshore clients.

Computer Technician ▪ June 2008 - Current

Free Lancing ▪ Jamaica W.I.

Customer service, helpdesk (customers calling for online support, online communication via IM),

resolve minor hardware related issues (installation of hardware components), resolve software

related issues (installing & uninstalling software, installing and upgrading OS), resolve computer

modular related issues (Smart phones, tablets, game consoles etc.) some customer queries are

even handled at their location (my service is rendered in almost every parish in Jamaica)

Skills

Data Operations Clerk

Supervisory Management

Customer Service

Technical Support

Skills Set

Computer Technician

Teacher

Trainer

Team Lead

Education

Xerox (Learning@xerox.com) During Tenure ▪Tertiary Education

Customer Service in the Field – Professional Certificate

Interpersonal Communication: Listening Essentials – Professional Certificate

Mastering Active Listening in the Workplace – Professional Certificate

Time Management: Too Much to Do and Too Little Time – Professional Certificate

Call Handling: Lesson 4 - Listening Skills – Professional Certificate

Essential Skills for Professional Telephone Calls – Professional Certificate

University of the West Indies Open campus January 2014 ▪Tertiary Education

Supervisory Management – Professional Certificate

Garvey Educational institute

September 2011- July 2012 ▪Secondary Education

English Language – grade 1

Math – grade 2

Information Technology – grade 3

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The National Council on Technical and Vocational Education and Training (NCTVET) September 2010-February 2011 ▪ Data Operations Clerk

Level 2

Knox Community College September 2006-February 2007 ▪ Secondary Education

Human And Social Biology – grade 2

Chemistry – grade 3

The National Council on Technical and Vocational Education and Training (NCTVET)

November 2005- April 2006 ▪ Data Operations Clerk

Level 1

Manchester High School November 2000- April 2005 ▪ Secondary Education

References

Available upon request