Hospital ity and Related Services

Chap 6

RHT 4410

Spring, 2013

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Learning Objectives• Study the lodging industry.

• Appreciate the immensity of the restaurant-food service industry.

• Learn the current trends in resorts and timesharing mode of operation.

• Discover why meetings and conventions as well as meeting planners are so important to tourism.

Operating Sectors of the Tourism Industry

Accommodations Structure

The Lodging Industry

• World hotel room inventory grows about 2.5%/year.

• Occupancy rates average about 65% overall.

• 72% of the world’s hotel rooms are located in Europe and North America. Europe has 45% of rooms.

• In 2009, the U.S. lodging industry generated $127.2 billion in sales, numbered 50,800 properties, 4.76 millions rooms, and recorded profits of $16.0 billion.

Top 25 Hotel Chains (2009)

2 Exceptionally Well-Managed Hotels

Tameer Towers, Dubai Burj al-Arab, Dubai

7 StarsBurj al-Arab, Dubai

http://www.youtube.com/watch?v=WxPeIKQDreA

Resorts and Timesharing• 31% of the world’s timeshare units are located in North

America.

• There are 7.2 million U.S. timeshare owners.

• Timeshare resorts are located in 95 countries

• Timeshare owners reside in more than 95 nations.

• Major companies such as Disney, Hilton, Marriott, and Hyatt have become involved in timeshare.

Food Services Structure

Vive la France: Home of Haute Cuisine

Nouvelle Cusine: Less is More

P.F. Chang’s: Reliably Good Chinese Cuisine

Independent Fine-Dining Restaurants

Antoine’s, New Orleans, Le Cirque, New York, NY

Steakhouse Indulgence

Gipson’s Chicago

Theme Restaurants

Fast Food Nation

Food Service Industry (2010)

• U.S. sales total estimated $580 billion – 2.5% over 2009.

• Employs more than 12.7 million people• Restaurant industry provides work for more than

9% of those employed in the United States• Industry employees more minority managers

than any other retail industry

• 945,000 locations

• Travelers contribute about $139 billion to sales each year.

A Restauranteur’s Story

Meetings and Conventions• Industry worth $263 billion

• 1.8 Million Meetings a year

• Supports $1.7 million direct jobs

• Convention centers are expanding

• Major Players in the Convention IndustrySource: Walker, John R

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Average Expenditure per Delegate per Stay by the Convention Type

John Walker

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