retail - mobile learning through mgyan

mGyanOnce upon a time, there were

books and other such things.

Now all you need is a

The Retail Story

Now all you need is a

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Learn On The GomGyan’s revolution of learning empowerment

mGyan The Retail Story

ABC Retail Ltd is a leading retailer that operates multiple retail formats in both the value and lifestyle segment of the Indian consumer market.

It operates over 16 million square feet of retail space, has over 1000 stores across 60 cities in India and employs over 25,000 people.

The following slides show how employee learning has been successfully reinforced by the mobile learning initiative adopted by ABC.

This is a sample illustrative case study on applications of mobile learning in a Retail company

85% of ABC employees receive some sort of org. training.

On an average, an employee receives 15 days of training annually.

mGyan The Employees

Rahul is a new joinee at ABC Retail Ltd.

He will be joining as a Retail Executive.

Rahul’s job will require him to handle counters, attend to customers and participate in store operations.

RahulRahulRahulRahul

Sunitha is the Learning Manager Learning Manager Learning Manager Learning Manager at ABC Retail Ltd.

She is responsible for managing the Learning needs of all employees.

SunithaSunithaSunithaSunitha


mGyan Learning Opportunities


Has defined a customized learning plan for Rahul.

The learning plan will ensure that the following specific needs are addressed

1) Employee Orientation (Mandatory - Common)

2) Retail Selling Skills (Mandatory - Job Specific)2) Retail Selling Skills (Mandatory - Job Specific)

3) Soft Skills (Optional - Common)

4) Store Management (Optional - Fast Track)

mGyan Employee Orientation


Hi Rahul, Welcome to ABC Retail.

First up, you will go through the employee induction program.

My job is to help you be empowered with all the learning that you need to do your job to the best you can.

RahulRahulRahulRahul Attends the employee induction program.

He gets a SMS from ABC – HR that a welcome app is available for download on his mobile phone. .

He downloads the app called on his mobile phone.He sees that there is a new material called “New JoineesNew JoineesNew JoineesNew Joinees” that is available on the app.

mGyan

mGyan Learn on Mobile – NNNNeeeewwww JJJJooooiiiinnnneeeeeeeessss

Job Aids

mGyan Retail Selling Skills


Hi Rahul !

This will help you understand the nuances of converting store walk-ins to customers.

As part of your job orientation, you will have to attend a one day workshop on Selling Skills.

RahulRahulRahulRahul Attends the Retail Selling Skills workshop.

He gets a SMS from ABC – HR that a summary of the workshop is available on the application.

He opens the app on his phone and sees that the new material called “Retail SalesRetail SalesRetail SalesRetail Sales” is available on the app.

mGyan

mGyan Learn on Mobile – SSSSeeeelllllllliiiinnnngggg SSSSkkkkiiiillllllllssss

Job Aids


Flip Cards


Quiz

mGyan Soft Skills


Hi Rahul !

We have a program on Soft skills for improved customer orientation that will help your manage your relationships.

Your manager has identified that you need a booster to improve your soft skills.

RahulRahulRahulRahul Attends the Soft Skills program.

He gets a SMS from ABC – HR that a summary of the program is available on the application.

He opens the app on his phone and sees that the new material called “Soft SkillsSoft SkillsSoft SkillsSoft Skills” is available on the app.

mGyan

mGyan Learn on Mobile – SSSSoooofffftttt SSSSkkkkiiiillllllllssss

Job Aids

mGyan Learn on Mobile – SSSSoooofffftttt SSSSkkkkiiiillllllllssss

Flip Cards

mGyan Store Operations – Basics


Hi Rahul !

We have a program on Store Operations – Basics that will help you understand the basics of managing a store

Congrats ! You have been promoted as the Store Manager. This role will give you a lot of exposure.

RahulRahulRahulRahul Attends the Store Operations – Basics program.

He gets a SMS from ABC – HR that a summary of the program is available on the application.

He opens the app on his phone and sees that the new material called “Store OperationsStore OperationsStore OperationsStore Operations” is available on the app.

mGyan

mGyan Learn on Mobile – SSSSttttoooorrrreeee OOOOppppeeeerrrraaaattttiiiioooonnnnssss BBBBaaaassssiiiiccccssss

Job Aids

mGyan Learn on Mobile – Store Operations Store Operations Store Operations Store Operations BBBBaaaassssiiiiccccssss

Flip Cards

mGyan An empowered organization


With mGyan, learning is a continuous process for Rahul.

He can utilize the spare moments of the day - while travelling or the idle time at the counter – to learn on the Go.

mGyan helps him revise and recall the key learning points of the various training programs, be it –1) How to convert Walk-ins to Customers1) How to convert Walk-ins to Customers2) Store Operations

and more …….


With mGyan, Sunitha has a powerful enabler to help employees remember, update & verifyremember, update & verifyremember, update & verifyremember, update & verify while constantly applying to internalize the learning & convert it into knowledge and skill.

Thus, mGyan helps Sunitha achieve better ROI for organizational development programs.

mGyan The mGyan Promise

We help you know where to find what you need to know.

We help you be always updated.

We help you learn anytime, anywhere.

We help you be always empowered

mGyanIntroducing

Understanding theUnderstanding theUnderstanding theUnderstanding the

HOWs

mGyan So What is mGGGGyan ??

AuthorAuthorAuthorAuthor DeliverDeliverDeliverDeliver MeasureMeasureMeasureMeasure

A platform to author, deliver & monitor

learning on mobile.

AuthorAuthorAuthorAuthor DeliverDeliverDeliverDeliver MeasureMeasureMeasureMeasure

The mGyan Platform

Enabling Learning on the Go.

mGyan How will it WORK!!!

As easy as using MS Word. Type text, insert images, format style etc.Create study guides, flip cards, surveys, polls, quiz, etc.Author & preview on any handset.

AuthorAuthorAuthorAuthor

DeliverDeliverDeliverDeliverAuthor once, distribute everywhere. Notify learners instantaneously through SMS/eMail.Learner accesses content on one mobile application that is updated.

Gather learning usage data directly from the handset.Analyze survey results, quiz responses etc .Insightful analysis – most popular, least accessed & other performance management reports.

DeliverDeliverDeliverDeliver

MeasureMeasureMeasureMeasure

mGyan Sneak Peeks!!!

Web Interface


Authoring Interface


Login & Menu

Mobile Application


Study Guides & Quiz

Mobile Application

mGyan Guess what this is !!!

The growing band of followers joining mGyan’s revolution of learning empowerment

Come, Let’s Learn on the Go !!!

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retail - mobile learning through mgyan

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