Julie A Scott8555 Burning Bridge Court, Las Vegas, NV. 89131 (702) 376-9115

Email: d_elite@hotmail.com

PROFILE

Highly-motivated, goal-oriented individual with exceptional leadership, organizational and supervisory skills; possesses strong values, integrity, initiative, and a commitment to team/organizational success; results driven with a focus on continuous process improvement. Possess an abundance of organizational experience, which includes: Office Administration and support, Accounts Receivable, Data entry, Receptionist functions; uses a variety of accounting programs e.g. Classic, Sun, Insight, Oracle, Sage, Atlas, Concur (a travel management system) and various Microsoft Office programs. Also has a superior telephone manor that is accompanied by strong computer skills. A self-starter who interacts well with individuals from diverse cultures; a fast learning professional able to interact with team members across all levels of an organization; other key attributes: intelligent, welcoming personality, dedicated to organizational goals; not a clock watcher; willing to put in extra hours to enhance process efficiencies. These qualities are further enhanced by a contagious personality and tremendous sense of humor. Big-picture thinker with exceptional analytical skills, whose management style is situationally based; would be an asset to any organization/Employer.

STRENGTHS / QUALIFICATIONS

In my current role of Travel Analyst, I oversee Diamond Resorts International Corporation’s Travel Program. Responsible for the running the program, for spearheading and implementing continuous improvement initiatives. Work closely with team members from all levels of Diamond Resorts, including EVP's; ensure travel needs are met, and to ensure the control environment is maintained. Work autonomously, taking ownership of the program, and work closely with our travel partners to ensure excellence and efficiency. Responsibilities include weekly expense auditing, to include thorough research and professional communication of expense denials where appropriate. Provides team members with timely information regarding travel procedures. Remains current with industry best practices; bring relevant issues and recommendations to the attention of Senior Management.Identify system/process enhancements and participates fully in improvement projects to streamline processes, and increase the efficiency of the department by testing functionality and working collaboratively with colleagues from different departments, as required. Develops and conducts training for the use of Concur. Produce and analyzes travel data for review by Senior Management. Identify trends, summarize results, and make recommendations based on findings, generate innovative solutions regarding travel spend, patterns, opportunities for improvement and cost savings. Attends to Executive travel requests, which may occasionally fall outside of regular business hours. Is prepared to carry a work phone and be 'on call' during non-business hours.Acts as the operational contact for our travel management company and our travel and expense management application. Ensures compliance with contract terms for all travel partners, holding quarterly business reviews.Ensures that all traveling team members have evidenced their understanding of and commitment to adhering to the Global Travel and Expense Policy. Regularly update Global Travel and Expense Policies in accordance with the changing needs of the business. Uses various methods to communicate professionally and timely with constituents of the travel program, which will include presentations, writing emails, announcements, telephone conversations and communications regarding team member travel. Assists with ensuring compliance with the Global Travel and Expense Policy, performing weekly audits, resulting in the professional communication of reimbursement denials where applicable. I was also the administration assistant to the Senior Vice President of Sales and Marketing. I also supported the Western Business Unit’s Executive team, coordinate national and international travel arrangements for executives and reporting staff, appropriately handled confidential information daily, and distribute mail to appropriate personnel, while keeping the confidential information private. Managed Conference Room and Outlook calendars, independently schedule and updated related meetings as necessary and ensured all catering arrangements. Assists in the submittal of vendor invoices to Corporate for payment Prepares, submits and tracks expenses as submitted by the Operational Departments, along with submitting all expense for the executive team. Coordinates with IT on all set-up requests for hardware, login/email requirements for the operational departments. I keep the executive teams calendars updated and set up meetings, check all approvals for new hires and expenses. Order all Marketing concierges uniforms and complete TSA licensing. Take minutes for meetings, arrange and set agenda for bi-weekly WBU call, put together and send out monthly Sales Agent evaluations. Came up with ideas to improve the sales center and guest experience. Liaise with various executives and vendors. Run and maintain various reports when needed. Travel on occasion to aid in the setup of meetings, workshops, and or events. Set up and arrange catering for meetings, and or hotels, cars and restaurant bookings for visitors.

In my last role as an Administrative Coordinator, I complete payroll disputes, monthly bonuses, and any other payroll related duties. I also complete a variety of HR duties, complete initial new hire paperwork (Offer letter, Background, Drug testing and pay plan) up keep of new hire tracking spreadsheet. Ensure each employee has all applicable licensing in place. New hire orientation for HR (I-9, DD8840 completion, going over company benefits, health and safety sexual harassment etc.) Preparation of rejection notice, ensure training is in place and timed with orientation. Ensure new employees are entered into the system and termed employees are taken out of the system and order final pay checks; assist the VP of Marketing when needed, with set up of meeting and monthly conferences, coordinated and helped arrange regional training for administrators. Second contact for administration issues for the West Region as the corporate offices were in Orlando. Ensure new employees are entered into the system and termed employees are taken out of the system and order final pay checks, Audit the Kronas time clock weekly. I worked very closely and reported directly to the VP of Marketing.Organized and put together simple spreadsheets for Value Retail, which allowed for accurate tracking of tenant rental payments and transactions. These efforts simplified the entire collection process and helped reduces man-hour. My prompt actions enabled me to identify and collect 3.5 million pounds sterling in overdue rental revenue, within a two month period.

I have also been solely responsible for two multi-million pound accounts. I ensured all monies were allocated correctly and all outstanding debts were recovered bringing in 25% more revenue to the company.

Handled over 3500 accounts in A/R role; primarily chased the company’s top 100 overdue accounts. Executed the following actions: invoice and statement runs, opened new accounts/raised credit notes, posted/allocated cash, checks and or bacs payments to the correct accounts, ran monthly debt forecasts, reconciled bank statements and handled all customer account discrepancies.

Maintained holiday/sick leave schedule and records, along with monthly expenses and petty cash. Dealt with the general public, both by phone and face to face, always in a pleasant and professional manor. Answered phones (Multi Line), Greeted customers/clients, filing/typing and performed month end inventories,

also handled distribution of incoming/outgoing mail. Implemented new telephone ordering system and extended the reception area hours for customer. Facilitated an

increase in sales/revenue and perpetuated customer satisfaction. Interviewing, hiring and/or firing employees, ensuring the training of new employees was complete and

understood. Put together training/customer relations manual for reference and training purposes. Managed two stores and 5 employees. Initiated bi-weekly staff meetings allowing employees to feel more valued and have feedback on ideas,

suggestions or just general concerns, therefore increasing moral. Experience with ordering office supplies and even finding venders that offered low prices, saving the company

money. Organized, arranged and choreographed fashion shows: designing posters, flyers, tickets and floor plans.

Dealing with venders and venues, along with ensuring all contracts were completed and submitted. Worked on the Event Committee at Seaton, arranging the annual staff/family picnic, Christmas party and various

events for the company e.g. Merger party and annual sales and profit dinner. While working for Value Retail would book, hotels, flights and cars for the finance director, keeping a dairy and

completing all expenses. Always maintained a professional attitude and appearance. I am also a Public Notary for the State of Nevada Member of ASAP (American Society of Administrative Professionals Member of The National Notary Association

EMPLOYMENT HISTORY

Travel Analyst Diamond Resorts Corporate Office Permanent Aug 15 - Present

Administration Assistant Executive Team Diamond Resorts Corporate Office Permanent Nov 13 – Aug 15

Administrator Coordinator Wyndham Vacation Ownership, Las Vegas Permanent Nov 10 – Jan 13

Manager Spangdalem/Bitburg Air Base Dry Cleaners, Germany Permanent Nov 07 – June 09

Receptionist/Office Manager. Dept of The Army Veterinary Clinic, Germany Permanent Oct 06 – Nov 07

A/R Collections Countax Ltd. Oxfordshire England Permanent Apr 05 – May 06

EDUCATION

Phoenix University, Associate’s in Arts Degree in Business Management. March 2016

Attended the adult education center and received my GED October 2010Management 101, Psychology 101, Computer Technology, Sumter Tech College SCHuman Resource Management, City College of Chicago Certificate in the psychology of collections ICM (Institute of Credit Management) United KingdomAttended Stevenage Girls School UK (High School) From 1977 – 1981