resume - sachin dabhade

Sachin DabhadeEmail: [email protected]| Mobile: +91-8390130362

Manager L&D & Corporate Management TrainerRich experience of 11 yrs in Training/Learning and Content Development.

CAREER HISTORY______________________________________

1. Management & corporate Trainer & careere consultant :-having 11 years of experience in Pharma,Service,Telecommunication & Education sector . An excellent speaker, management coach & corporate trainer with demonstrated leadership & technical qualities in training and Development function in an organization.

12. Cipla Pharmaceuticals.

Manager – Learning & Development (Apr’15 to till Date)

1. Plan monthly training calendar- Collaborate with business stakeholders (SSM/ SM) to validate and identify learning/training needs for target audience within your geography and plan relevant training solution/s.- Discuss training plan with Sr. L&D Manager - prepare and agree on a training calendar month-on-month to meet stakeholder needs locally and delivery of national initiatives.- Submit training calendar and proposed training solutions using pre-defined templates to Sr. L&D Manager and other stakeholders (geography & HO) for approval- Release training calendar to all stakeholders in the geography by a pre-defined target date every month.

2. Learning/Training material development.- Develop localized training materials using centralized content bank, external vendors and SMEs, Cipla practitioners and role models, inputs from geography HR & business stakeholders.

3. Learning/Training facilitation and reporting.- Use signed-off learning/training material to facilitate planned sessions for target audience on the monthly calendar.- Capture participant attendance and feedback data in pre-defined templates, collate and report as defined to Sr. L&D Manager, HR, Business and HO stakeholders by a pre-defined target date every month.

4. Collaborate to deliver Geography HR priorities (on-going).- Align monthly working and calendar with geography’s HR priorities as articulated by the HR Lead.- Collaborate with geography HR team members as may be required on a project/initiative to deliver a high quality HR experience to business stakeholders.

3. Serco Global services Pvt. Ltd.Assistant Manager - Training & Development (Mar 2014 till Aug 2014)Company Profile: Serco Group plc is a United-Kingdom based international service company. The Company provides end-to-end business process outsourcing (BPO) services to public and private sector customers. The Company operates in Europe, Americas, AMEAA and Global Services. United Kingdom and Europe segment offers frontline services in areas including home affairs, defence, transportation and local government direct services; Americas segment includes United States defence, intelligence and federal civilian agencies operations, and Canadian operations; AMEAA, includes Frontline contracts in Australasia, Middle East, Asia, including Hong Kong and India and Africa, and Global Services include BPO middle and back office services. It offers three lines of service: BPO, consulting and technology services. In October 2013, it sold its United Kingdom occupational health business. In November 2013, the Company sold its London streets maintenance and UK transport technology business to Cubic Corporation.

SUMMARY Responsible for creating and implementing training programs and overseeing

the development of careers. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization.

Current Job Profile Develop, implement, and monitor training programs within an organization. Supervise technical training for staff.

Profile Synopsis

Best Trainer Awarded by Serco in 2012.

Best Trainer Awarded by Vodafone-Client.

TTT certified by Vodafone for Vodafone product and Process in the 3 consecutive years of 2011/2012/2013.

Consistently outstanding performance record with employer recognition and rewards by Serco CEO -2012.

Soft skill TTT certified by Vodafone national Corporate team for M&G and Mumbai circle.

National SPOC of Content development management for Serco since 2012.

An excellent team player with demonstrated leadership & technical qualities.

Strong communication and coordination skills. Ability to organizing a variety of event in concern work function.

Successfully handled transition of M&G pre at Mohali & Pune in 2011 & 2012

Certified Vodafone Trainer & on completion of the Train the Trainer program.

Career Highlights Has been involved in stress

management, Motivational, emotional intelligence, leadership development session for different organization like SBI, YTI, Tata. Maulana Azad institute, Skoda.

Participated in CLDM certificate workshop in Mumbai arranged by Carlton advanced Management Institute Accredited Work study program and middle earth consultancy

Known as innovative & creative manager across Serco.

MBA HR with 8 years experience in service sector for managing training & Development department

Education : MBA HR

Personal Details Married. Languages: English, Hindi

and Marathi

Contact No.+91 8390130362


Conduct orientation sessions. Create brochures and training materials. Develop multimedia visual aids and presentations. Create testing and evaluation processes. Prepare and implement training budget. Evaluate needs of company and plan training programs accordingly. Conduct performance evaluations. Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and

workshops. Manage staff of classroom facilitators. Provide performance feedback. Conduct continuing education training. Provide leadership development education. Build solid cross-functional relationships. Provide logistical support, course development, delivery, evaluation, process measurements, and cost management. Plan the implementation and facilitation of activities and events, budget spending, material production and

distribution, and other resources to ensure that operations are managed within authorized budgets. Assist with the development of strategic plans.

4. Serco global services pvt.ltd.Senior Officer- Training, (Apr 2012 to Feb 2014 )Company Profile: Serco Group plc is a United-Kingdom based international service company. The Company provides end-to-end business process outsourcing (BPO) services to public and private sector customers. The Company operates in Europe, Americas, AMEAA and Global Services. United Kingdom and Europe segment offers frontline services in areas including home affairs, defence, transportation and local government direct services; Americas segment includes United States defence, intelligence and federal civilian agencies operations, and Canadian operations; AMEAA, includes Frontline contracts in Australasia, Middle East, Asia, including Hong Kong and India and Africa, and Global Services include BPO middle and back office services. It offers three lines of service: BPO, consulting and technology services. In October 2013, it sold its United Kingdom occupational health business. In November 2013, the Company sold its London streets maintenance and UK transport technology business to Cubic Corporation.

Job Profile

Handle the team of Trainer’s & Sr. Trainer.

Responsibilities

Co-ordinating & organizing Soft Skills Training Sessions Conducting Training Need Identification (TNI) Designing Training Modules Organizing & Conducting Situational Training Sessions Designing & Developing Training & Development Programs Preparing & Maintaining Monthly Training Calendar Evaluating Training programs & preparing Feedback and comparative analysis of the sessions Consulting various departments and understanding their training needs and requirements. To have knowledge of the relevant skill and qualification required by the staff for effective performance and achieve

the targets. Managing and organizing training avenues, logistics, transportation to achieve effective training and attendance. Evaluating the various training programs in the company. Preparing reports on the training cost, performance etc. Managing and developing direct reporting staff.

5. Intelenet Global Services Private Limited, Abad. Senior Trainer (Learning & Development) – Oct 2009 to Apr 2012 (2 yrs 6 month)

Job Profile

Handle the team; provide process, product, Sales, Soft skills & Tech training to newly hired batches. TRAINING & INSTRUCTIONAL DESIGN SKILLS

Responsibilities Designing training courses and materials to meet the training needs of the company. Consulting various departments and understanding their training needs and requirements. To have knowledge of the relevant skill and qualification required by the staff for effective performance. Managing and organizing training avenues, logistics, transportation to achieve effective training and attendance. Evaluating the various training programs in the company. Preparing reports on the training cost, performance etc. Managing and developing direct reporting staff.


6. ‘Speak out language Solution’ institute - Aurangabad Director – Apr 2006 to Sep 2009 (3 yrs 5 months)

Company Profile : Speak out Language solution involved in English language study, English communication skill, personality development program, career advice, government competitive exam guidance for almost 4 years at Aurangabad.

Job Responsibilities:

Career Advice. Curriculum development with Associates and Curriculum Committee Supervise all full time faculty, administrative professionals Planning/writing or co-writing proposals with others classroom management; planning, preparing and delivering lessons to a range of classes and age groups; Assigning teachers to classes/rooms with Assistant/Associate Directors General oversight for hiring temporary teachers with Associate Director, who has direct oversight First Day Memo Opening Day Meeting/Orientation Special student requests/problems pertaining to program status End of Session student meetings. Review of enrollment/billing status with Assistant to Director Address faculty requests/issues Faculty development Conducting training workshops for teacher training programs preparing and setting tests, examination papers, and exercises; marking and providing appropriate feedback on oral and written work; devising, writing and producing new materials, including audio and visual resources; Organising and getting involved in social and cultural activities such as sports competitions, school parties, din-

ners and excursions; attending and contributing to training sessions; participating in marketing events for the language school; preparing information for inspection visits and other quality assurance exercises; freelance teaching on a one-to-one basis; basic administration, such as keeping student registers and attendance records.

Projects:

Sensitive -60 program for attrition.Client: Vodafone.Skill Used: coordinating skill, Effective Time and task management, flexible and resilient, Interpersonal skills, Initiative/Innovation, Problem solving.Role Description: i worked as coordinator of project, where i need to ensure end to end theory of this project need to be implemented in training batches and 0t o30 agent on floor.

Project Details: program has been arranged for agent those who are in the organization within the period of first 60 days.as these agents are new for the process, in 21 days of a training and after training next 40 day when they go on floor they new to process. in this period of a performance we arrange different program related to their culture, religion also took refresher training on floor, through different quiz/quaintest we understood the knowledge level and understand-ing level of agent, through this project we ensured low attrition and high performance by 0 to 60 days agent in organiza-tion.

Project we care: initiated for training agent and 0 to 30 agents to reduce attrition through addressing there concern in innovative proactive way(2012).

Repeat Project M&G circle: Started and leaded for customer who call repeatedly because dissatisfaction of service and delivery of communication.

Learning afternoon Project: to ensure capability of trainers to be increased in terms of delivery mechanism, product knowledge everyday trainer meet arranged.

Data Aashram learning concept: implemented to make data related learning simpler for MNG circle. Street play: Project has been started to ensure make critical learning topic would be delivered anywhere

through a short skit and learner will be involved in the activity the ensure affectivity. Project Carnival, Soldiers of L2, BPO news letter, Cultural Connect, Empathetic leadership Contest,

10 shields of Quality, Power of 10 project, has been started. -5 days special project on retail mall and there promotional strategy with special reference to big bazaar -One months intensive project of yellow pages in yellow pages .com Aurangabad (worked as team leader)

Educational Qualification:

MBA HR with 63.27% CGPA ICFAI University M.A. with 67% BAMU

Other Qualification:

Certified learning and development manager and analyst


1 year computer diploma in information technology (IT)

Languages Known:

English, Hindi, and Marathi.

I hereby declare that all the information is mentioned above are correct as per my knowledge.

Date:Place: Sachin Dabhade

resume - sachin dabhade

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