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Kyle C. Jaglal

Kyle C. Jaglal10702 Breaking Rocks Dr.502-330-5991Tampa, FL 33647kylejaglal@yahoo.com

OBJECTIVE

Qualified for entry to mid-level in the areas of Information Technology, Management, and Customer Service assignments requiring proven ability to enhance operational efficiency to affect team productivity and maximize operating funds.

PROFESSIONAL EXPERIENCE

Five year and counting career highlighted with promotion in numerous occupations. Proven abilities to maximize operating funds through productivity and team work, as well as through professional experience in the areas of: Information Technology/Management/Customer Service. Areas strongly focused in Information Technology include but not limited to: Systems/Network Administration, LAN Administration, Desktop Support, Active Directory, VMware, Linux OSAreas focused in the Management include but not limited to: Human Resources, Store Management, Customer Service Management, IT and Systems Management, Staffing Management and Training.

PC TECH/LAN ADMIN/IT DEPTMERITOR INC.

Installation: Various hardware (Branded and non-branded), windows, software, applications and antivirusTroubleshooting: Failure identification, desktop/laptop/printer break-fix, servers and workstations Active Directory & Domain ServicesExchange Server Server management and troubleshootingNetwork management and troubleshootingSCCM and User Account management (User rights/privileges etc.)Remedy ticketing system for user supportRemote Desktop AssistancePrinter server management and troubleshootingPrinter installation and troubleshooting (Xerox, Konica Minolta)PC re-imaging Installation of Operating Systems : Windows XP, Windows 7

Computer Networks: LAN/WAN/MANUser Account Management and TrainingCustomer Service / CRMMS Office SuiteInstall hardware and software on standalone personal computersEnsure maintenance of end user workstations and peripheral devicesAssist in providing desktop application solutionsRespond to requests for technical assistanceManage testing procedures for newly installed hardware and software applicationsEnsure timely repair of equipmentAssist with network troubleshooting proceduresProvide backup to the network administratorInstall and update antivirus programs on a constant basisAssist with network troubleshooting proceduresProvide backup to the network administratorInstall and update antivirus programs on a constant basis

CUSTOMER SERVICE MANAGERWALMART Directly manage associates in various store departmentsProven ability to motivate employees to achieve optimum performance levelsDirectly supervised 30 team associatesTook action needed to ensure customer satisfaction, cost control, and efficiencyDeveloped internal reputation for excellent customer service leadershipInterview new hires and direct new hire orientationOverlooked cash office and funds transferred throughout store

ASSISTANT STORE MANAGERFamily Dollar Stores Inc. Hire/new hire interviewing and orientationManagement of store fundsTransfer of store funds to and from entrusted bank of companyMaintain store in a presentable fashionEnsured customer satisfaction is met or exceeded with proven customer service skillsDirectly mange 10+ employees in various different shiftsUpkeep store in a presentable fashionStock/unstock

GENERAL PRODUCTION ASSOCIATEMontaplast of North America

Demonstrated ability to maintain and repair machines, mechanical equipment, and buildingsHighly skilled in fixing electrical errors and faulty electrical switchesAble to inspect and analyze problems and comprehend the most excellent way to fix themTrack record of performing scheduled precautionary maintenance to make sure that equipment continue to run efficiently In depth knowledge of assembling and setting up machinery or equipment

MAINTAINENCE SUPERVISORISS Facilities Inc. Effective skills in performing common cleaning and up keeping of buildings and propertiesHandle responsibilities of planning and organizing custodial work schedulesConduct training sessions of custodial staff in performing tasks by utilizing current cleaning methodsAssist custodial supervisor in inspecting buildings and in completing monthly inspection formsHandle the tasks of responding to emergency situations in a timely and efficient mannerUpdate the policies and procedures of the organization to the custodial staffResponsible for assisting the manager and supervisor in interviewing and hiring new staff

HUMAN RESOURCESTOYOTA -HR DEPARTMENT Building productive, collaborative relationships with employees, and HR business partners.Assisting with employee relations.Reviewing resumes and applications sent in by job applicants.Maintaining employee files and the HR filing system.Conducting pre-employment background checks on prospective employees.Helping employees with benefit issues.Examining employee records to answer inquiries and provide information to authorized persons. Scheduling interviews for job applicants.Preparing badges, passes, and identification cards for staff.Assembling new hire information packs.Reviewing staff monthly vacation reports.

CUSTOMER SERVICE/TECHNOLOGYAMAZON.COM-SHIPPING/ DEPT IT SPECIALIST Implemented corrective measures that transformed department standards and yielded competitive results. Assisted shipping dept. manager with daily duties including but not limited to: managing and taking part in all shipping operations: via USPS, Fed Ex, UPS.Received positive feedback from numerous clients and earned reputation as being the first in and last to leave, especially when facing critical project deadlines.Strong knowledge of Windows XP and Antivirus software - Reimaging PCs software and process - WiFI and VPN connectivity - Internet Explorer Install hardware and software on standalone personal computersEnsure maintenance of end user workstations and peripheral devicesAssist in providing desktop application solutionsRespond to requests for technical assistanceManage testing procedures for newly installed hardware and software applicationsEnsure timely repair of equipmentAssist with network troubleshooting proceduresProvide backup to the network administratorInstall and update antivirus programs on a constant basisAssist with network troubleshooting proceduresProvide backup to the network administratorInstall and update antivirus programs on a constant basis

LEGISLATIVE RESEARCH COMMISSIONADMIN ASSISTANTServed as impenetrable gatekeeper for executives, freeing them to focus on leadership responsibilities.Implemented revised procedures to reduce error processing time down to less than 5%.Proactive leader providing personnel functions and support to diverse municipal departments, congressional members and other legislators.Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managersTrained 2 administrative assistants during a period of company expansion to ensure attention to detail and adherence to company policyDeveloped new filing and organizational practices, saving the company $3,000 per year in contracted labor expenses

EDUCATIONKentucky State University (2007-2010)Bachelor of Public Administration Program

Bluegrass Community & Technical College (2010-2012)A.S. Computer Science

HONORS

Deans List (2009) (2010) (2012)