KYLE C. JAGLAL10702 Breaking Rocks Dr. 502-330-5991Tampa, FL 33647 kylejaglal@yahoo.com

OBJECTIVE

•Qualified for entry to mid-level in the areas of Information Technology, Management, and Customer Service assignments requiring proven ability to enhance operational efficiency to affect team productivity and maximize operating funds.

PROFESSIONAL EXPERIENCEFive year and counting career highlighted with promotion in numerous occupations.

Proven abilities to maximize operating funds through productivity and team work, as well as through professional experience in the areas of: Information

Technology/Management/Customer Service. Areas strongly focused in Information Technology include but not limited to:

Systems/Network Administration, LAN Administration, Desktop Support, Active Directory, VMware, Linux OS

Areas focused in the Management include but not limited to: Human Resources, Store Management, Customer Service Management, IT and Systems Management,

Staffing Management and Training.

PC TECH/LAN ADMIN/IT DEPTMERITOR INC.

• Installation: Various hardware (Branded and non-branded), windows, software, applications and antivirus

• Troubleshooting: Failure identification, desktop/laptop/printer break-fix, servers and workstations

• Active Directory & Domain Services• Exchange Server • Server management and troubleshooting• Network management and troubleshooting• SCCM and User Account management (User

rights/privileges etc.)• Remedy ticketing system for user support• Remote Desktop Assistance• Printer server management and troubleshooting• Printer installation and troubleshooting (Xerox, Konica

Minolta)• PC re-imaging • Installation of Operating Systems : Windows XP, Windows

7

• Computer Networks: LAN/WAN/MAN• User Account Management and Training• Customer Service / CRM• MS Office Suite• Install hardware and software on standalone personal

computers• Ensure maintenance of end user workstations and

peripheral devices• Assist in providing desktop application solutions• Respond to requests for technical assistance• Manage testing procedures for newly installed hardware

and software applications• Ensure timely repair of equipment• Assist with network troubleshooting procedures• Provide backup to the network administrator• Install and update antivirus programs on a constant basis• Assist with network troubleshooting procedures• Provide backup to the network administrator• Install and update antivirus programs on a constant basis

CUSTOMER SERVICE MANAGERWALMART

Directly manage associates in various store departmentsProven ability to motivate employees to achieve optimum performance levelsDirectly supervised 30 team associatesTook action needed to ensure customer satisfaction, cost control, and efficiency Developed internal reputation for excellent customer service leadershipInterview new hires and direct new hire orientationOverlooked cash office and funds transferred throughout store

ASSISTANT STORE MANAGERFAMILY DOLLAR STORES INC.

• Hire/new hire interviewing and orientation• Management of store funds• Transfer of store funds to and from entrusted bank of company• Maintain store in a presentable fashion• Ensured customer satisfaction is met or exceeded with proven customer

service skills• Directly mange 10+ employees in various different shifts• Upkeep store in a presentable fashion• Stock/unstock

GENERAL PRODUCTION ASSOCIATEMONTAPLAST OF NORTH AMERICA

Demonstrated ability to maintain and repair machines, mechanical equipment, and buildingsHighly skilled in fixing electrical errors and faulty electrical switchesAble to inspect and analyze problems and comprehend the most excellent way to fix themTrack record of performing scheduled precautionary maintenance to make sure that equipment continue to run efficiently In depth knowledge of assembling and setting up machinery or equipment

MAINTAINENCE SUPERVISORISS FACILITIES INC.

• Effective skills in performing common cleaning and up keeping of buildings and properties

• Handle responsibilities of planning and organizing custodial work schedules• Conduct training sessions of custodial staff in performing tasks by utilizing current

cleaning methods• Assist custodial supervisor in inspecting buildings and in completing monthly

inspection forms• Handle the tasks of responding to emergency situations in a timely and efficient

manner• Update the policies and procedures of the organization to the custodial staff• Responsible for assisting the manager and supervisor in interviewing and hiring new

staff

HUMAN RESOURCESTOYOTA -HR DEPARTMENT

• Building productive, collaborative relationships with employees, and HR business partners.• Assisting with employee relations.• Reviewing resumes and applications sent in by job applicants.• Maintaining employee files and the HR filing system.• Conducting pre-employment background checks on prospective employees.• Helping employees with benefit issues.• Examining employee records to answer inquiries and provide information to authorized

persons. • Scheduling interviews for job applicants.• Preparing badges, passes, and identification cards for staff.• Assembling new hire information packs.• Reviewing staff monthly vacation reports.

CUSTOMER SERVICE/TECHNOLOGYAMAZON.COM-SHIPPING/ DEPT IT SPECIALIST

• Implemented corrective measures that transformed department standards and yielded competitive results. • Assisted shipping dept. manager with daily duties including but not limited to: managing and taking part in all shipping

operations: via USPS, Fed Ex, UPS.• Received positive feedback from numerous clients and earned reputation as being the first in and last to leave, especially

when facing critical project deadlines.• Strong knowledge of Windows XP and Antivirus software - Reimaging PCs software and process - WiFI and VPN connectivity

- Internet Explorer Install hardware and software on standalone personal computers• Ensure maintenance of end user workstations and peripheral devices• Assist in providing desktop application solutions• Respond to requests for technical assistance• Manage testing procedures for newly installed hardware and software applications• Ensure timely repair of equipment• Assist with network troubleshooting procedures• Provide backup to the network administrator• Install and update antivirus programs on a constant basis• Assist with network troubleshooting procedures• Provide backup to the network administrator• Install and update antivirus programs on a constant basis

LEGISLATIVE RESEARCH COMMISSIONADMIN ASSISTANT

• Served as impenetrable gatekeeper for executives, freeing them to focus on leadership responsibilities.

• Implemented revised procedures to reduce error processing time down to less than 5%.

• Proactive leader providing personnel functions and support to diverse municipal departments, congressional members and other legislators.

• Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers

• Trained 2 administrative assistants during a period of company expansion to ensure attention to detail and adherence to company policy

• Developed new filing and organizational practices, saving the company $3,000 per year in contracted labor expenses

EDUCATION• Kentucky State University (2007-2010)• Bachelor of Public Administration Program

• Bluegrass Community & Technical College (2010-2012)• A.S. Computer Science

HONORS

• Dean’s List (2009) (2010) (2012)