RESUMEPatricia Acton

2013 – 2015Diploma Information Technology

• ICAICT509A – Gather Data to Identify Business Requirements.

100% Competent 3 Units

• BSBOHS509A - Ensure a Safe Workplace.

100% Competent 4 units Analysing and reporting.

• ICICT501A – Research and Review Hardware Technology Options for Organisations.

100% Competent 3 units Analysing and reporting.

• ICASAS506A – Update IT Systems Operational Procedures.

100% Competent 5 units Hands on maintenance, reporting and writing SLA’s

2013 – 2015Diploma Information Technology

• ICASAS510A – Review and Develop IT Maintenance Strategy.

100% competent. 5 units. PC maintenance plan,

recommend and develop maintenance procedures and develop a SLA.

• ICASAS518A – Install and Upgrade Operating Systems.

100% competent. Learn Key Tests (80% to pass) Hands on Installing,

Upgrading and configuring.

• ICANWK516A – Determine Best-Fit Topology for a Local Network.

100% competent. 4 units. Learn Key Tests (80% to pass) Plan and Design LAN, Configure Network Resources, Knowledge Questions.

• ICANWK505A – Design, Build and Test a Network Server.

100% competent 7 units. Build a Network server VMWare. Player. Learn

Key Tests (80% to pass) Configuring, testing and documenting.

2013 – 2015Diploma Information Technology

• ICANWK511A – Manage Network Security.

100% competent. 3 Units. Analyse, Report and Identify, Implement Responses.

• BSBSUS501A – Develop Workplace Policy and Procedures for Sustainability.

100% competent. 4 Units. Develop, Communicate, Implement and

Review Policies and Procedures for Sustainability.

• ICASAS505A – Review and Update Disaster Recovery and Contingency Plans.

100% competent. 3 Units. Learn Key Tests (80% to pass) DR Planning,

Solutions and Analysis.

• ICTSUS5187A – Implement Server Virtualisation for a Sustainable ICT System.

67% competent. 3 units. Complete – Knowledge Questions and Plan and

Design a Virtual Server.

Still to Complete – Install and Test a Virtual Server.

2013 – 2015Diploma Information Technology

• ICAICT511A – Match IT Needs with the Strategic Direction of the Enterprise.

50% competent. 2 units. Complete Knowledge Questions

Yet to Complete Scenario/Report.

• CUFPOS201A – Perform Basic Vision and Sound Editing

33% complete. 3 Units. Complete Knowledge Questions.

Still to Complete Prepare Materials and Edit

Present Edited Material for Approval.

• ICAWEB504A – Build a Document Using Extendable Mark up Language.

25% complete. 4 units. Complete Knowledge Questions

Yet to complete Build a simple XML Document , Build a Simple Static Website. Build a valid XML Document with XSL and DTD.

• ICANWK532A – Identify and Resolve Network Problems.

0% complete 3units

Yet to complete Implement Network Monitoring, Troubleshoot Network Problems and Finalise Fault Rectification Process.

2013-2015Diploma Information Technology

• ICAPMG501A – Manage IT Projects.

20% complete. 5 units. Learn Key Tests (80% to pass)

Yet to complete Project Initiation Activities, Develop Project Management Plan, Manage Project Execution Activities and Coordinate Project Closure.

• ICAWEB506A – Develop Complex Cascading Style Sheets.

0% complete 4 units.

Yet to complete. Knowledge Questions, Mock- up, Presentation and Finalise Project.

• ICAWEB505A – Develop Complex Web Page Layouts.

0% complete. 4 units.

Yet to complete. Make Recommendations, Role Play, Implementation and Scenario.

• ICAWEB411A – Produce Basic Client side script for Dynamic Web Pages.

0% complete. 3 units.

Yet to complete, Knowledge Questions, Scenario and Observation of Client

Interaction.

CAREER OBJECTIVE

• My objective is to gain a position within a secure, innovative and progressive company that offers flexibility and the opportunity for further goals.

• A business that appreciates experience, creativity, a thirst for knowledge, someone who learns quickly and has a can do attitude with any task at hand, someone who has no problem working in a team environment or independently as required.

• I am an employee who is honest, reliable who has excellent time management, fantastic vibrant customer service skills.

• I can provide your company with the above skills plus the ability to follow direction adhere to policies and procedures including state acts in relation to administration and audit act also workplace health and safety etc.

• I am proficient in many aspects of the Microsoft suite e.g.

• Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Publisher, CRM

• Please do not hesitate to contact me if you require these attributes in an employee I would love to work for you.

PREVIOUS EXPERIENCE2005 & PRIOR

EDUCATION QLD

LONGREACH DISTRICT OFFICE

ADMINISTRATION OFFICER

DRT/VEHICLES

 

Safety Induction

Organisation of 4wd training for teaching staff

Typing

Answering telephones

All aspects of Administration work for various teaching staff

Ordering and dispatch of Q-Fleet vehicles for district

Co-ordination of repairs to all vehicles within the district including warranty and smash repairs

Preparation of vehicles for use in the outback

Delivery of vehicles

Exchange of vehicles according to lease hire agreements –

Q-Fleet – Amis fleet management

Preparation of lease agreements

Co-ordination of vehicle use for teaching staff – Excel spreadsheet roster

Maintenance of vehicles e.g. service history, road worthiness

Safety equipment for use in outback conditions.

Organisation of quotes and repairs for all vehicles adhering to Ed QLD & Q-Fleet policies, procedures, standards and lease agreements

Assisting finance officer with reconciliation of various financial duties

PRIOR EXPERIENCE2005 & PRIOR

RSL CARE

PERSONAL CARE WORKER

 

Night shift roster

Caring for dementia patients

Bathing, feeding, clothing residents, toileting

Assuring residents maintain dignity at all times

Basically assisting residents with any part of daily life they could not do for themselves

Assisting RN’s administering medication

Use of pain management tools

Use of faecal matter register

Following procedures for residents taking falls

Use of manual handling procedures in accordance with training

Use of manual handling tools including hoists etc. in accordance with procedures

Ensuring care was provided as per doctor’s orders

Answering resident’s beeper calls

Working in various areas including high care unit, low care unit and special care unit (secure unit)

PRIOR EXPERIENCE2003 & PRIOR

AUSTRALIAN STOCKMANS HALL OF FAME AND OUTBACK HERITAGE CENTRE

ADMINISTRATION

MANAGER/OFFICER

 

General office duties

Preparation of staff rosters

Collating time sheets in accordance with various award conditions (LOTUS 123 & Microsoft Excel)

Counting, balancing and banking of all cash registers and fund, reconciliation

Preparation of Daily Returns for accountant (manipulation of formulas in Lotus 123)

Collation of debtors for accountant (allocation of cost centre codes)

Tour bookings and presentations – organisation of catering and tours

Events managements and coordination

Human Resource – Award conditions

Work Place Health and Safety

Open and Closure of Museum – Own keys and alarm code

On call for alarms meeting security/police at museum when alarms were set off

Supervision of 1x casual admin, all 5 x retail staff and 7 x cleaners.

Backup of all financial systems and documentation.

Turning on all displays prior to admissions to museum

 

 

PRIOR EXPERIENCE2000 & PRIOR

RAGTRADE CAFÉ AND CLOTHING STONES CORNER

WAITRESS/ 2IC/ RETAIL

 

Prep of food – Assist Chiefs – cold larder

Coffee Making – trained by Jacobs coffee personnel

Latte, cappuccino, a fugato, flat white, long black etc.

Seating and greeting customers taking Orders

Supervision of Staff

Open and Closure of establishment own keys and alarm code

Banking – night safe banking

Floats – Reconciliation of cash and eftpos

PRIOR EXPERIENCE2000 & PRIOR

TELSTRA

CONTRACT ADMINISTRATIVE ASSISTANT

 

Reception – Answering telephone enquires

Customer Complaints

Filing

Disposal of unusable confidential documentation

Archive of documentation

Photo Copying

Safety Inductions to site hard hat area

Assisting WPHSO

Creation of filing system

PRIOR EXPERIENCE2000 & PRIOR

SLADE SMASH REPAIRS LONGREACH

CASUAL OFFICE CLERK

 

Wages – including tax – group certificates etc.

Warranty claims

Parts Ordering

Debtors and Creditors

Filing

Answering Telephone

Answering enquiries

 

PRIOR EXPERIENCE1998 & PRIOR

DEPARTMENT OF NATURAL RESOURCES

COST CLERK

G.A.B.R.P.

 

Stock reconciliation (Microsoft Access Database)

Upgrading stock and financial transactions from our Stock database system to QuickBooks then Quicken accounting system and software.

All financial transactions – Invoicing, journal vouchers, purchase orders

Producing reports from DNR’s financial reporter system

Preparing financial ledgers for analysis using Microsoft Excel (manipulation of formulas)

Journal Voucher of funds from cost centre to cost centre when required. (Reconciliation)

All plant account cost analysis (Asset Management Information System known as AMIS Fleet management system)

All store and material movements within the

G.A.B.R.P,

Remeasurement and

Geophysical Investigation projects.

Financial analysis of 3 projects within the office

Reporting directly to the Projects Engineer and Manager Drilling Operations

 

PRIOR EXPERIENCE1998 & PRIOR

DEPARTMENT OF PRIMARY INDUSTRIES

WEST REGION/ CORPORATE SERVICES

TEMP. ADMINISTRATION ASSISTANT

ADMINISTRATION OFFICER

DOCUMENT MANAGEMENT

ADMINISTRATION OFFICER

 

Reception – Answering of Telephone

Typing (word processing Microsoft word)

Mail incoming and outgoing (file allocation and distribution of file, using a bar code reader and uploading to TCR database)

Stationary Orders (Purchase Orders)

Issue travel permits for sheep and cattle for inspection

Issue of tail tags

Issue of border crossing permits (cattle & sheep)

All aspects of Administration work within a Govt Department

 

PRIOR EXPERIENCE1995 & PRIOR

LONGREACH SHIRE COUNCIL

TEMP. CLERICAL OFFICER

 

Front Counter – first point of call customer service

Receipting council rates etc.

Caplec (Ergon) Electricity Accounts

Telephone - reception

Filing – all aspects including immunisation clinics

Typing – word processing

Library – use of council’s library booking system

General enquires – telephone, written and counter

Franking outgoing mail

Mail incoming

PRIOR EXPERIENCE1995 & PRIOR

ROY WHYTES MOTORCYCLES LONGREACH

FULL TIME CLERK

 

Spare parts – Order and Dispatch

Use of Computer

Use of Microfiche

Parts interpretation

Accounting- receivable and payable

Typing

Wages Awards etc

Use of Dos based accounting system

Use of Dos based word processing

 

PRIOR EXPERIENCE1995 & PRIOR

JUMBUCK MOTEL

WAITRESS/MAITRE D’

 

Restaurant Accounts

Supervising Staff – assist chef - assigning tables to staff

Operating Cash Register

Silver Service

Functions – prep of seating

Full table service – 3 courses

Prep of side foods e.g. salads - coffee etc.

Taking bookings – seating, greeting customers and advising customers of specials

Taking orders

 

PRIOR EXPERIENCE1995 & PRIOR

ROYAL HOTEL

BAR ATTENDANT

 

Serving customers – mixing drinks – pouring beer – changing kegs – stocking fridges – cleaning of glasses in accordance with regulations and licence requirements

Use of cash register

Safe service of alcohol

Handling of intoxicated customers

Cleaning of establishment

Asking customers for ID when required

Refusing service to intoxicated customers

Refusing service to underage people

 

REFEREE

Theresa Robinson

Executive Officer

Centre link/Families

0419140134

Lorena Newton

Education Queensland

P/A for Director of Schools West – Rowena Arthur

07)46584599

Alan Abbott

Senior Technical Officer

Telstra Longreach Depot

07) 46581198