1427 N. Ashbel Ave., 708-522-2567

Berkeley, IL 60163 cindywilson1972@gmail.com

Objective: I am a dynamic professional with extensive Call Center experience but not

limited to, seeking an opportunity for growth and advancement in a challenging

permanent position with an organization that is customer centric. I have a track

record of efficiency and productivity, skills and abilities include 28 years of

customer service in a wide range of fields, such as quality control, training, and

creating new ways to provide that one of a kind customer experience.

Oct. 2012-2016 Roto-Rooter Lombard, IL

Experience: Commercial Customer Service Representative

Utilization of email, phone calls, and several Web Platforms such as Service

Channel and Corrigo to process nationwide service requests in the AS400

system for plumbing, drain issues, water restoration and excavation.

Working directly with Corporations such as Target, Staples, and Walmart,

along with the Roto-Rooter Corporate Commercial Team and our branches

nationwide to resolve any customer concerns over services received.

Thereby creating a streamlined, efficient, and outstanding customer service

experience.

Performed daily opening services for the Commercial Team that included

but was not limited to checking queues, correcting work order errors before

they impacted the customer, and assisted with procedure training of co-

workers based on my findings.

I was at one time the single go to source for maintaining Preventive

Maintenance Service Agreements for Roto-Rooter Commercial Customers

nationwide.

I was also one of the founding employees in the creation of procedure for a

new team created by management called Customer Care. Providing follow-

up with excavation customers to insure they were satisfied with their

services.

2009-2012 U.S . Cellular Bolingbrook, IL

Customer Service Representative

Taking incoming calls for cellular service in a call center environment.

Providing secure detailed account information.

Troubleshooting cellular equipment and resolving issues.

Staying updated on all company policies and changes .

Staying current on wireless industry technology.

2006-2009 Dyson, Inc. Chicago, IL

Senior Customer Service Representative

Handling 80+ incoming calls daily in a fast paced call center environment.

Assisting customers with the proper assembly, use and maintenance of their

product.

Troubleshooting problems with the machine and arranging repairs

accordingly.

2002-2005 Attorney’s Title Guaranty Chicago, IL

Closing Services Representative

Scheduling, confirming and data entry of Real Estate closings with lenders

and lawyers.

Handling a high volume of incoming calls while troubleshooting a variety

of client concerns on a daily basis in a fast paced environment.

2002-2005 Teleperformance USA Oakbrook Terr, IL

Telephone Service Representative

Taking incoming customer service calls and activating credit cards .

Troubleshooting and data entry.

Assisting Supervisors with the training of 300+ new TSR’s .

Education: 2002-2004 Morton College Cicero, IL

Enhanced computer skills by taking classes such as Microsoft Word, Excel,

Access, PowerPoint, Business Computers, and Keyboarding.

Maintained a 3.8 GPA and would like to pursue more business related

classes.

Other Skills:

Proficient in Word, Excel, Outlook, Explorer, DBA, MS-DOS, Resource,

Seibel, Cares, ACT Programs, and AS400.

Ability to type 25 wpm, Data Entry at 10,080 sph, 10-key Electronic

Calculator at 12,000 sph, and familiar with various brands of fax and copy

machines and phone systems.

Comfortable maintaining and updating web-based platforms such as but not

limited to Service Channel, Maximo, Corrigo, FM Dashboard, and Angie’s

List.

Strong ability and desire to multi-task in a fast paced work environment.