Nicholas (Nick) M. Adams

12923 W. 129th St ● Overland Park, KS 66213 ● (913) 710-4920 ● NMAdamsIT@Gmail.comTargeting Entry/Junior-Level Technician Positions

QUALIFICATIONS SUMMARY

● Graduate of Centriq Training's TechSmart KC Network Administrator IT career track, a training program designed to give graduates the skill set typically attributed to the Microsoft Certified Systems Administrator (MCSA) certification

● Currently certified in CompTIA A+, Security+, Microsoft MTA: Networking Fundamentals, and Cisco CCENT-Network

● Quickly learn and master new technology; skilled in a variety of computer systems, tools and troubleshooting methodologies

● Highly adept at Desktop/PC support as well as working with virtual machines.

● Equally successful in both team and self-directed settings accomplishing a wide variety of tasks● Commended by previous supervisors for communication and customer service skills, as well as

problem-solving abilitiesTECHNOLOGY SUMMARY

Certifications: CompTIA A+, Security+, Microsoft MTA: Networking Fundamentals, Cisco CCENT-Network

Hardware: Mastery of Computer Hardware Essentials, including Desktop and Server configuration and deployment

Databases: Active directory/ Group policyNetworking: Installing, operating, and troubleshooting a small branch office network in an

individual classroom project utilizing Cisco hardware. Also completed group project involving designing and fully configuring a multi-domain network. Experience utilizing programs like Wireshark for management/troubleshooting use

Software: MS Office, Oracle Virtual Box, Range of OS experience from Windows 2003/2008 R2 up to Windows 8.1, including working with Command Line Interfaces

PROFESSIONAL EXPERIENCEBusiness Systems Technician September 2015 – January 2016Contracted to CompuCom via Insight Global for YRC Freight Overland Park, KS

● Hired as a temporary employee for initial 90-day contract, extended by 1 month● Utilized ServiceNow ticketing system to track and resolve support cases.● Acted as one half of a dedicated two man team supporting and maintaining the Kronos time clock

hardware utilized by YRCF, totaling approximately 500 time clocks nationwide● Inspected Kronos hardware for damage and potential for repair; saved YRCF over $90,000 in repair fees

by refurbishing 60+ clocks instead of returning them to Kronos for analysis/repair● Performed troubleshooting/remote support via phone and e-mail with users possessing a considerably

varied range of technical aptitude● Assisted in multiple rollout projects involving installation of new clocks, replacement of clocks’ biometric

scanners, and updating clock firmware● Developed illustrated tutorials for performing various tasks required of on-site users ● Performed duties almost entirely autonomously with minimal oversight from manager

EDUCATION AND TRAINING

Centriq Training, Leawood KS August 2015

IT Administrator Program

● Technical Competencies:o Installing and supporting Windows 7/2008 R2 in a virtual environmento Installing, configuring, managing, and maintaining hardwareo IP and IP Routing; IPSec; DHCP; Remote Accesso Configuring Domain Name Resolution, Network Connectivity, Installing/Deploying Windows Server

2008 R2o AD DS; Domain Controllers; Sites and Replication; Domains and Forestso AD Group Policy; Managing Files; Backup; Managing Printers; File Serverso Monitoring Computers; Patch Management and Security; Certificate Services and Server

Virtualizationo In depth knowledge of Network Protocols and devices as well as TCP/IP including Sub-Netting and

CIDR notationo Solid foundational knowledge of installing, configuring, and implementing security on Cisco 2960

and 3550 switches and Cisco 2811 routers utilizing IOS 12.4

Soft Skills Training:o Business Communications for the IT Professional: Customer Service, Conflict Resolution, Problem

Solving, Teamwork, Influence, Communication Tactics, and Personal Finance for I.T. Professionals

● Certifications Acquired:○ Cisco CCENT-Networking July 2014○ CompTIA A+ May 2015○ Microsoft MTA: Networking Fundamentals May 2015○ CompTIA Security+ August 2015

APPLIED TECHNICAL KNOWLEDGE Initialized and configured multiple wireless home networks utilizing WPA2-Personal Encryption with a

wide variety of hardware, from Motorola/All-in-one Cable Modems, to Linksys/Netgear/Apple Routers Initialized and configured home NAS (Network Attached Storage) for media streaming and sharing, as

well as remote access to said NAS Performed troubleshooting/repair processes on a variety of SOHO printers, resolving issues from a non-

responsive devices to maintenance on InkJet printers Performed troubleshooting and eventual transfer of data from damaged smartphone handsets to

new/refurbished handsets, utilizing several different transfer methods such as USB, wireless transfer over a TCP/IP Wireless Network, and NFC (Near Field Communication) direct transmission

Implementation of port forwarding/router configuration to improve VoIP communication between disparate hosts-one in the Eastern United States, and the other in New Zealand - with no direct access to systems/devices involved - essentially coaching the users through the implementation process