resume may 23 2016

3
403 Indiana St. #22 El Segundo, CA 90245 661-309-8562 [email protected] Douglas Coronel Objective To obtain a position in your organization whereby I can utilize my fifteen years of experience in claims in the property and casualty field of insurance. I am a recent designee of the prestigious CPCU society, having passed all eight exams, and am currently a student in the Masters of Science in Data Analytics program, from SNHU’s online program. My education has exposed me to advanced statistical applications of Excel, R Language programming, decision trees, regression analysis, and various dashboard analytic applications. My expected graduation date is Spring, 2017. I am currently am a home-based field manager in the property and casualty insurance industry. I have seven years’ experience managing field appraisers for Infinity Insurance in the material damage department. My profile is on LinkedIn and I have attached a hyperlink at the end of the resume. I am looking for long-term growth potential with a dynamic and large organization and feel I can make a positive contribution to your company with my skillset and experience. Experience Jan 5, 2009 - current Infinity Insurance Cerritos, CA Manager, Material Damage Manage a staff of ten field appraisers and monitor metrics of staff. Monitor expectations of staff’s specific severity, production, cycle time and variance percentage on reinspections. Perform technical assists as needed when a claim is escalated to resolve any dispute between body shop and appraiser. Negotiate advance charges when appraiser is unable to reach an agreed amount for a total loss. Interview and hire new trainees and evaluate performance of existing appraisers with yearly performance evaluations. Organize monthly meetings with staff to make sure new directives and goals are understood and monitored. Coach and mentor staff to perform up to company standards. Perform audits on files and maintain monthly minimum totals to satisfy California Dept. of Insurance and company audits. Enact yearly labor rate survey to obtain an average of hourly rates for shops in Los Angeles area. Manage ETime for my staff and monitor attendance and paid time off. Manage staffing needs based on claims volume, geography, work experience and

Upload: douglas-coronel

Post on 13-Apr-2017

5 views

Category:

Documents


2 download

TRANSCRIPT

403 Indiana St. #22 El Segundo, CA 90245 661-309-8562 [email protected]

Douglas CoronelObjective

To obtain a position in your organization whereby I can utilize my fifteen years of experience in claims in the property and casualty field of insurance. I am a recent designee of the prestigious CPCU society, having passed all eight exams, and am currently a student in the Masters of Science in Data Analytics program, from SNHU’s online program. My education has exposed me to advanced statistical applications of Excel, R Language programming, decision trees, regression analysis, and various dashboard analytic applications. My expected graduation date is Spring, 2017. I am currently am a home-based field manager in the property and casualty insurance industry. I have seven years’ experience managing field appraisers for Infinity Insurance in the material damage department. My profile is on LinkedIn and I have attached a hyperlink at the end of the resume. I am looking for long-term growth potential with a dynamic and large organization and feel I can make a positive contribution to your company with my skillset and experience.

Experience

Jan 5, 2009 - current Infinity Insurance Cerritos, CA

Manager, Material Damage Manage a staff of ten field appraisers and monitor metrics of staff. Monitor expectations of staff’s

specific severity, production, cycle time and variance percentage on reinspections. Perform technical assists as needed when a claim is escalated to resolve any dispute between body shop and appraiser. Negotiate advance charges when appraiser is unable to reach an agreed amount for a total loss. Interview and hire new trainees and evaluate performance of existing appraisers with yearly performance evaluations. Organize monthly meetings with staff to make sure new directives and goals are understood and monitored. Coach and mentor staff to perform up to company standards. Perform audits on files and maintain monthly minimum totals to satisfy California Dept. of Insurance and company audits. Enact yearly labor rate survey to obtain an average of hourly rates for shops in Los Angeles area. Manage ETime for my staff and monitor attendance and paid time off. Manage staffing needs based on claims volume, geography, work experience and productivity. Utilize CCC One and CCC Accumark reinspection software on a daily basis.

April 10, 2004 – Dec. 31, 2008

RVEST Appraisals Palmdale, CA

Field Appraiser/ Field Manager Appraised damages to vehicles and motorhomes by utilizing CCC Pathways estimating software.

Negotiated costs and labor times needed with auto body shops in order to reach a negotiated settlement. Did desk audits of company’s estimates to make sure they were in compliance with insurance carriers’ requirements. Interviewed potential candidates for employment with RVEST.Acted as a “working manager” doing both appraisals and audits of files for the owner.

April 1, 2001 – April 9, 2004

21st Century Auto Insurance Woodland Hills, CA

[Phone number][E-mail address]

Douglas CoronelClaims Adjuster

Opened and reviewed files daily, making contact with parties involved. Determined liability and set up payment for claimants at body shop or checks issued to individual. Handled file to conclusion and sent collections letters to at-fault parties or insurance companies. Wrote arbitration application with supporting evidence and documents for arbitration panel.

Education Antioch University

1994-1995 B.A. Liberal Arts

Southern New Hampshire University (online)

2015 – present M.S. Data Analytics

CPCU designee, 2014 (Chartered Property & Casualty Underwriter) member CPCU SocietyPassage of all eight exams en route to charter.

References

References are available on request. LinkedIn profile below:

https://www.linkedin.com/in/douglas-coronel-000145b3?trk=hp-identity-name