resume linkedin d. monico

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1 Deborah Marie Monico 19 Donnelly Drive Kallangur BRISBANE QLD 4503 T: 07 38864574 E: [email protected] SUMMARY I am a qualified Rehabilitation Counsellor and Social Worker. I also have an employment background which includes employment services, nursing (Registered Nurse), youth services, child care, legal secretary, a cleaner, retail/customer service, and sales background. I have completed a Double Diploma in Business and Human Resources Management. In addition, I have a Senior First Aid Certificate. I believe that I have the ability to provide comprehensive rehabilitation case management, vocational assessments and counseling and provide effective return to work/vocational strategies. Furthermore, I believe that my background will enable me to provide effective post placement support services to the benefit of the client and to organizational objectives. KEY SKILLS Customer service, administration skills, medical terminology, teamwork, excellent interpersonal and communication skills, intermediate computer skills Case Management, application of theoretical frameworks, rehabilitation and injury management principles, client-centered practice, liaising with stakeholders Ability to utilize rehabilitation counselling, human resource initiatives and business model principles for effective job-matching, job development and job placement Ability to utilize rehabilitation counselling assessment tools and identify and develop solutions to vocational/non-vocational barriers to employment Ability to utilize rehabilitation counselling, HR initiatives and therapeutic clinical skillset to provide effective post placement support and optimize longevity in job placement Ability to support co-workers and clients in relation to employment conditions, diversity, policies and procedures, legislation, workplace issues and change management systems Ability to establish, implement and update HR processes, assist with projects and other HR tasks and services that contribute to strategic and operational business goals EDUCATION Double Diploma of Business and Human Resources Management: Careers Australia commenced November 2014 February 2016 Senior First Aid Certificate: Careers Australia, completed 5 June 2015 Master of Human Services (Rehabilitation Counselling): Griffith University GPA of 5.86 out of a possible 7, completed July 2014 Post-Graduate Bachelor of Social Work: University of Western Australia (Perth) and the Australian Catholic University (Canberra). Completed 1996 Bachelor of Science (Nursing): Curtin University of Technology (Perth). Completed 1992 Certificate II in Retail Services: Wide Bay Institute of TAFE, Completed September 2013 PROFESSIONAL ORGANISATIONS Australian Association of Social Workers (AASW) Australian Society of Rehabilitation Counselors (ASORC) eligible for membership

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Page 1: Resume Linkedin  D. Monico

1

Deborah Marie Monico

19 Donnelly Drive Kallangur

BRISBANE QLD 4503 T: 07 38864574 E: [email protected]

SUMMARY I am a qualified Rehabilitation Counsellor and Social Worker. I also have an employment background which includes employment services, nursing (Registered Nurse), youth services, child care, legal secretary, a cleaner, retail/customer service, and sales background. I have completed a Double Diploma in Business and Human Resources Management. In addition, I have a Senior First Aid Certificate. I believe that I have the ability to provide comprehensive rehabilitation case management, vocational assessments and counseling and provide effective return to work/vocational strategies. Furthermore, I believe that my background will enable me to provide effective post placement support services to the benefit of the client and to organizational objectives. KEY SKILLS

Customer service, administration skills, medical terminology, teamwork, excellent interpersonal and communication skills, intermediate computer skills

Case Management, application of theoretical frameworks, rehabilitation and injury management principles, client-centered practice, liaising with stakeholders

Ability to utilize rehabilitation counselling, human resource initiatives and business model principles for effective job-matching, job development and job placement

Ability to utilize rehabilitation counselling assessment tools and identify and develop solutions to vocational/non-vocational barriers to employment

Ability to utilize rehabilitation counselling, HR initiatives and therapeutic clinical skillset to provide effective post placement support and optimize longevity in job placement

Ability to support co-workers and clients in relation to employment conditions, diversity, policies and procedures, legislation, workplace issues and change management systems

Ability to establish, implement and update HR processes, assist with projects and other HR tasks and services that contribute to strategic and operational business goals

EDUCATION

Double Diploma of Business and Human Resources Management: Careers Australia commenced November 2014 – February 2016

Senior First Aid Certificate: Careers Australia, completed 5 June 2015

Master of Human Services (Rehabilitation Counselling): Griffith University GPA of 5.86 out of a possible 7, completed July 2014

Post-Graduate Bachelor of Social Work: University of Western Australia (Perth) and the Australian Catholic University (Canberra). Completed 1996

Bachelor of Science (Nursing): Curtin University of Technology (Perth). Completed 1992

Certificate II in Retail Services: Wide Bay Institute of TAFE, Completed September 2013

PROFESSIONAL ORGANISATIONS Australian Association of Social Workers (AASW) Australian Society of Rehabilitation Counselors (ASORC) – eligible for membership

Page 2: Resume Linkedin  D. Monico

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Rehabilitation Counselling Association of Australasia (RCAA) – eligible for membership WORK EXPERIENCE Christmas Casual Dusk – North Lakes September 2015 – January 2016 Key Responsibilities

Customer service

Merchandising

Stock control and handling, displays

Operating the register (POS)

Loss prevention and housekeeping

Sales, marketing and KPI’s Volunteer YMCA At-Risk Youth Mentoring Program - North Lakes February to November 2014 Key Responsibilities

Application of these frameworks and tools: positive psychology, wellness counselling, strength based perspectives, the reboot program, and the Developmental Assets Profile

Assist youth who are at risk of school disengagement through the provision of mentoring and support

Provided emotional and social support to young people using basic micro counselling skills

Assisted staff to design and implement strengths based activities that promote the emotional and social development of young people to improve their overall wellbeing and resilience to overcome future adversity

Participated in group games, activities and occasional whole-day excursions

Demonstrated advanced interpersonal and communication skills, including empathy, respect and non-judgemental attitude (Rogerian concepts).

Rehabilitation Counselling Student Placement Break Thru People Solutions Disability Employment Services - Fortitude Valley March – July 2014 200 hours Key Responsibilities

Application of frameworks: the recovery philosophy, the strength based perspective, positive psychology, theories of counselling, psychotherapy and career counselling (e.g. Brief Solution Focused Therapy, Crisis Intervention, Motivational Interviewing and Super’s Life-Span Life-Space Theory)

Rehabilitation case management

Vocational counselling using such tools as the OSI-3 and the Self Directed Search

Identification of transferable skills, job development and placement

Job Services Australia DSM and ESS administrative procedures

Identified and developed solutions to non-vocational and vocational barriers to employment

Developing effective employment pathways to achieve long-term sustainable employment

Referrals to support services and liaising with relevant stakeholders

Canvassing and networking

Resume and interview preparation Customer Service Assistant (casual): ladies-wear, change-rooms, front door, and POS Target (variety store) - North Lakes September 2012 – March 2014

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Key Responsibilities

Merchandising

Operating the register (POS)

Customer service

Stock control and handling

Loss prevention and housekeeping

Paid Student Counsellor Designer Life - Employment Careers Training - Strathpine 12th and 13th of February 2014 Key Responsibilities

Application of these frameworks: family systems theory, career counselling theories, vocational counselling techniques and the Ecological Model for Vocational Behaviour and Intervention

Assessment

Identification of vocational and non-vocational employment barriers for 15 clients over a 2 day period

Case management Student Retail Assistant Rockman’s (women’s fashion) - Kippa Ring, Peninsula Fair 30 August 2013 – 23 September 2013 80 hour student placement Key Responsibilities

Customer service

Merchandising

Stock control and handling, displays

Loss prevention and housekeeping

Operating and balancing the register (POS)

Student Retail Assistant QBD Bookshop - Strathpine 3rd term of 2012 40 hour student placement Key Responsibilities

Operating the register (POS)

Customer service including orders

Stock control and handling and displays

Loss Prevention and housekeeping

Merchandising

REFEREES Angela Edmonds Trainer Careers Australia T: 1300 887 696 M: 0439 896 651 (CA) M: 0432 066 705 (Personal) E: [email protected]

Genette Shellshear Store Manager Dusk – North Lakes T: (07) 3491 9699

Ben Simpson YMCA Mentoring Program Coordinator T: (07) 3440 4300 M: 0439 076 895 E: [email protected] [email protected]