resume linkedin d. monico
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Deborah Marie Monico
19 Donnelly Drive Kallangur
BRISBANE QLD 4503 T: 07 38864574 E: [email protected]
SUMMARY I am a qualified Rehabilitation Counsellor and Social Worker. I also have an employment background which includes employment services, nursing (Registered Nurse), youth services, child care, legal secretary, a cleaner, retail/customer service, and sales background. I have completed a Double Diploma in Business and Human Resources Management. In addition, I have a Senior First Aid Certificate. I believe that I have the ability to provide comprehensive rehabilitation case management, vocational assessments and counseling and provide effective return to work/vocational strategies. Furthermore, I believe that my background will enable me to provide effective post placement support services to the benefit of the client and to organizational objectives. KEY SKILLS
Customer service, administration skills, medical terminology, teamwork, excellent interpersonal and communication skills, intermediate computer skills
Case Management, application of theoretical frameworks, rehabilitation and injury management principles, client-centered practice, liaising with stakeholders
Ability to utilize rehabilitation counselling, human resource initiatives and business model principles for effective job-matching, job development and job placement
Ability to utilize rehabilitation counselling assessment tools and identify and develop solutions to vocational/non-vocational barriers to employment
Ability to utilize rehabilitation counselling, HR initiatives and therapeutic clinical skillset to provide effective post placement support and optimize longevity in job placement
Ability to support co-workers and clients in relation to employment conditions, diversity, policies and procedures, legislation, workplace issues and change management systems
Ability to establish, implement and update HR processes, assist with projects and other HR tasks and services that contribute to strategic and operational business goals
EDUCATION
Double Diploma of Business and Human Resources Management: Careers Australia commenced November 2014 – February 2016
Senior First Aid Certificate: Careers Australia, completed 5 June 2015
Master of Human Services (Rehabilitation Counselling): Griffith University GPA of 5.86 out of a possible 7, completed July 2014
Post-Graduate Bachelor of Social Work: University of Western Australia (Perth) and the Australian Catholic University (Canberra). Completed 1996
Bachelor of Science (Nursing): Curtin University of Technology (Perth). Completed 1992
Certificate II in Retail Services: Wide Bay Institute of TAFE, Completed September 2013
PROFESSIONAL ORGANISATIONS Australian Association of Social Workers (AASW) Australian Society of Rehabilitation Counselors (ASORC) – eligible for membership
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Rehabilitation Counselling Association of Australasia (RCAA) – eligible for membership WORK EXPERIENCE Christmas Casual Dusk – North Lakes September 2015 – January 2016 Key Responsibilities
Customer service
Merchandising
Stock control and handling, displays
Operating the register (POS)
Loss prevention and housekeeping
Sales, marketing and KPI’s Volunteer YMCA At-Risk Youth Mentoring Program - North Lakes February to November 2014 Key Responsibilities
Application of these frameworks and tools: positive psychology, wellness counselling, strength based perspectives, the reboot program, and the Developmental Assets Profile
Assist youth who are at risk of school disengagement through the provision of mentoring and support
Provided emotional and social support to young people using basic micro counselling skills
Assisted staff to design and implement strengths based activities that promote the emotional and social development of young people to improve their overall wellbeing and resilience to overcome future adversity
Participated in group games, activities and occasional whole-day excursions
Demonstrated advanced interpersonal and communication skills, including empathy, respect and non-judgemental attitude (Rogerian concepts).
Rehabilitation Counselling Student Placement Break Thru People Solutions Disability Employment Services - Fortitude Valley March – July 2014 200 hours Key Responsibilities
Application of frameworks: the recovery philosophy, the strength based perspective, positive psychology, theories of counselling, psychotherapy and career counselling (e.g. Brief Solution Focused Therapy, Crisis Intervention, Motivational Interviewing and Super’s Life-Span Life-Space Theory)
Rehabilitation case management
Vocational counselling using such tools as the OSI-3 and the Self Directed Search
Identification of transferable skills, job development and placement
Job Services Australia DSM and ESS administrative procedures
Identified and developed solutions to non-vocational and vocational barriers to employment
Developing effective employment pathways to achieve long-term sustainable employment
Referrals to support services and liaising with relevant stakeholders
Canvassing and networking
Resume and interview preparation Customer Service Assistant (casual): ladies-wear, change-rooms, front door, and POS Target (variety store) - North Lakes September 2012 – March 2014
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Key Responsibilities
Merchandising
Operating the register (POS)
Customer service
Stock control and handling
Loss prevention and housekeeping
Paid Student Counsellor Designer Life - Employment Careers Training - Strathpine 12th and 13th of February 2014 Key Responsibilities
Application of these frameworks: family systems theory, career counselling theories, vocational counselling techniques and the Ecological Model for Vocational Behaviour and Intervention
Assessment
Identification of vocational and non-vocational employment barriers for 15 clients over a 2 day period
Case management Student Retail Assistant Rockman’s (women’s fashion) - Kippa Ring, Peninsula Fair 30 August 2013 – 23 September 2013 80 hour student placement Key Responsibilities
Customer service
Merchandising
Stock control and handling, displays
Loss prevention and housekeeping
Operating and balancing the register (POS)
Student Retail Assistant QBD Bookshop - Strathpine 3rd term of 2012 40 hour student placement Key Responsibilities
Operating the register (POS)
Customer service including orders
Stock control and handling and displays
Loss Prevention and housekeeping
Merchandising
REFEREES Angela Edmonds Trainer Careers Australia T: 1300 887 696 M: 0439 896 651 (CA) M: 0432 066 705 (Personal) E: [email protected]
Genette Shellshear Store Manager Dusk – North Lakes T: (07) 3491 9699
Ben Simpson YMCA Mentoring Program Coordinator T: (07) 3440 4300 M: 0439 076 895 E: [email protected] [email protected]