KEVIN BROCK 121 Stafford Lane SE, Apt. D203 Olympia, WA 98513

(360) 480-2200 restless.job@icloud.com SUMMARY Impeccable track record of performance excellence in Office Administration, Repair Support Services, Retail Sales and Customer Service. Strong ability to work independently while excelling in assigned tasks. Able to form strong internal and external relationships with personnel and clientele. Outstanding communication skills and technical expertise that can be directed to a diverse population of varying cultural and ethnic backgrounds with ease.

⋅ Exemplary Organizational Skills ⋅ Accounting/Reconciliation ⋅ Effective Communicator ⋅ Proficient in Microsoft Office

Software

⋅ Office Administration ⋅ Records Management ⋅ Inventory Management ⋅ Sales Analysis/Increase ⋅ Handle Multiple Projects

& Tasks Efficiently

⋅ Superb Customer Service

⋅ Meets & Exceeds Expectations Consistently

⋅ Excellent Time Management

WORK EXPERIENCE Ace Power LLC, Yelm, WA 2011 – 2014 Independent Consultant

⋅ Processed in-bound customer calls and facilitated orders for account holders requiring repair services as validated by warranty terms and conditions as an Independent Contractor/ Consultant.

⋅ Managed daily operations of the home office to include clerical duties, inbound call management, fax and document retrieval, file organization and filing, main workflow distribution, inventoried and ordered office supplies, equipment, and managed services.

⋅ Monitored daily operations, recorded data, and prepared daily, weekly, and monthly reports. Prepared and distributed appointments, work and training schedules for personnel ensuring availability and workflow distribution efficiency.

EarthWise Technologies, Inc. Yelm, WA 12/2008 – 04/2010 Customer Service/ Admin Support (Call Center)

⋅ Processed in-bound customer calls and facilitated orders for account holders requiring repair services as validated by warranty terms and conditions. Additional duties included competitor research, customer correspondence, video production, and internal desktop support. Performed entry-level and intermediate product technical support for space heater products as needed for customer service calls.

⋅ Accessed and retrieved customer files, duplicated and recorded relevant information, and added information to the client file. Supervised progress on all assignments to ensure effective and efficient completion of tasks for all subordinate personnel.

⋅ Informed clients on all policies and procedures involving the company to ensure clear, concise understanding off all information and services provided. Provided assistance to customers with paperwork and information sheet requirements minimizing input errors across the board.

Affiliated Computer Services, Tumwater, WA 04/2005 – 12/2008 Offline Operations/Tech Support/ Escalations/Customer Care (Call Center)

⋅ Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offered alternative solutions where appropriate with the objective of retaining customer's business. Handled business transactions in connection with activation of new customer accounts on a computer terminal.

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⋅ Communicated with customers using web-based tools and demonstrated the associated proficiency in typing and grammar. Made financial decisions to protect/collect revenues and adjusted customer accounts. Maintained and exceeded required support quotas

Borders Books & Café, Augusta, GA 10/2004 – 04/2005 Cashier

⋅ Provided customer service in a retail paper and digital media store setting to a diverse clientele base. Answered customer inquiries regarding products, services, basic billing questions/inquiries, and advanced technical support issues utilizing available resource materials and manuals, meeting and exceeding sales goals. Demonstrated and promoted World Class Customer Service with an emphasis on courtesy to maintain high standards of customer service and performance.

⋅ Installed displays, planned and executed floor sets, handled window changes, visual merchandising, seasonal displays and promotions. Maximized the store profits through effective inventory management and controlling loss prevention.

Golden West K-9, Valencia, CA 06/2001 – 05/2002 Security Officer

⋅ Monitored and surveyed areas of public access for suspicious behavior and items/packages/bags out of place and investigated occurrences to determine if there was a threat/security breach that required attention. Prepared and completed incident reports as necessary, as well as the assigned property administrative and security contacts. Performed security safeguard, patrol, and monitoring services to detect and deter the attempt of theft, or violence in the assigned areas of duty.

Coffee Bean & Tea Leaf, Valencia, CA 09/2000 – 05/2001 Shift Supervisor

⋅ Coordinated and supervise the cleaning and maintenance of the facilities and equipment. Interviewed, hired, trained, evaluated, and terminated personnel. Participated in preparation, cooking and wrapping of food and beverages.

⋅ Generated, collected, and reviewed daily and weekly business reports completed by shift and lead personnel for compliance with standards, to track and forecast sales, to determine cash flow, and to plan purchase of supplies and food items. Completed and posted the daily and weekly shift work assignment schedule for all personnel in the designated location.

⋅ Observed all personnel at the beginning of work shifts for compliance with appearance and uniform standards. Verbally informed personnel of any menu or price changes, shortages, specials, or other factors that related to coffee and food production.

EDUCATION & TRAINING University of Phoenix Online, Phoenix, Arizona 2010 – 2015 Bachelor of Arts in English VOLUNTEER EXPERIENCE Sidewalk Homeless Services, Olympia, Washington 2016 – Present Data Specialist & Information Technology Consultant