Karanjeet S KohliMob: +91 9873581547

+91 99111 81547, Email: kkohli001@gmail.com

Seeking a position at Middle Management level.

Possess 9 years of experience in customer service, administration & Facility planning for Food Service Equipment.

Innovative professional, offering successful experience combining strategic insight, business acumen and resource planning skills to contribute to organisational goals and profitability.

Personable and polished soft spoken, possess excellent skills and successfully provide a high quality of customer service prompting customer loyalty and retention.

Determined success in Hotel Development with his know-how in the flow of Hotel Operations

Career History

1. Working with Supershine Kitchen Systems Pvt Ltd. – Gurgaon:

Supershine Kitchen Systems Pvt Ltd.(Feb 2016 till date)- is a turnkey Kitchen Dealer doing turney projects pan india, we provide complete commercial kitchen setup.

My role includes complete quotation procedure for the company. Supervising quotation working with orders as well.

Responsible for marketing for the company as well as work with the estimation team and foolow up on ongoing tenders.

Help quote for new tenders that we forwarded by me. Keep a check on catalogue submition.

Maintaining dealine set for project and develop evaluation tools/procedures to keep a check on project quoted.

Follow up with quotation process with the clients. Maintain a P.R with consultants and clients. My responsibilities even extended to after marketing and bringing LOI to the company

till the time we ordered equipment. Making Analysis Sheets for Project awarded to competition. Maintaing factory visits for the clients as n when in India. Working/ Meeting the consultants to understand the technical requirements and as a

PR person trying to convince them with the quote forwarded by removing doubts etc. Suprevising Auto Cad drawings, received and helping quote based on drawings.

After successful completuion of co-ordination of projects was promoted to being the Service manager and later being the Brand Manager for the venture KITCHENWALE.CO.IN

In Kitchenwale.co.in was responsible for the development of the website. For the first time in the Indian history a web portal of this scale was launched wherein one could buy a small kirchen WORKTABLE to a full Water cooled COLD ROOM online.

I was responsible for marketing of the website. The emtire look of the website , responsible for uploading the products on the same.

Responsible for deciding the subscription fee on the website. I was also a part of the team who were responsible for deciding the privacy policy of

the website, helping with rhe payment gateway. Etc.

2. Worked with ITW India Pvt LTD. – Gurgaon:

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ITW Equipment group is US based Company dealing in Commercial Kithen Equipment. We manufacture Equipment for commercial cooking, refrigerations, for warewashing as well as equipment required for food preperations in commercial kitchens .It is a Fortune 200 Company.

In the capacity of Projects Co-Ordinator Since Feb 2014 till Jan 2016

Key Responsibilities:

Estimation and Quotes

Extends from Prepairing Quotes for Project Costing, to making of Comparitive Statements for Projects that were won or for Projects lost.

Comparing and analysing the quote with the Specifications received for various projects. Ensure negligible deviation from the specifications in case of any Alternatives make or models specified.

Making of Kitchen Mechanical Data (KMD) Sheets. Compiling Quotes with Catalogue-Cutsheets. Prepairing Schedule for Food Service Equipments. Making internal comparitivies for Projects won on the basis of margins awarded to us/ if

margin paid to the dealer. Making analysis sheets for project lost:

Making a report of the costing submitted by the competition as per market analysis, so as to highlight the major difference(cost,technical) in offers accepted and our brands.

Checking PI/PO as per the models offered in the quotes and models listed in the PI/PO. Sending/Prepairing of various project reports/ Estimation reports for various PLC’s of ITW

showing the project in hand in year incorporating the various brands and the values of all brands.

Auto CAD presentation: cheking of auto cad drawings as per layout designed by the consultants and inputting space for ITW machines. Etc.

Checking of drawings sent by dealers/Clients and making the quotes in sync with the space allocation as well as the capacity/quantity as per the consultants in Consideration with the MEP.

3. Worked with Hotel Services Consultants – Gurgaon:In the capacity of senior operations executive since Dec 2011 to Dec -2013 .

Key Responsibilities

FSE Load Calculation and prepration of FSE schedule. Laundry Load calculations and preparation of Laundry Equipment Schedules. Making of Kitchen Mechanical Data (KMD) Sheets. Comparing and analysing the offers received with the specified Technical Specifications.

Ensure negligible deviation from the specifications in case of any Alternatives make or models specified.

Compiling Budgets together with Catalogue-Cutsheets received from various vendors/dealers. Helping in prepration of Schedule for Food Service Equipments/Laundry Equipments. Preparing Lock & Key Schedule, Telephone Schedules to ensure smooth operations. Prepairing Tender Specifications & BOQ’s for Kitchen Equipments. Also over viewing execution

of projects on site. Checking of shop drawings submitted by vendors.

3. Carlson Wagonlit (Gurgaon) as Sr. Travel Analyst Reported to Floor Manager. March 2011 to nov 2011

Key Responsibilities

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As the company has its own travel portal and supports its corporate cliets (eg – H.P, Accenture etc) on the online travel portal via email support as well as online bookings in the Hotel websites etc .

I was a part of the technical services team in order to provide a hassle free experience on the online tool while booking as well as recording the bookings with the property/airline etc.

Maintain a check on the escalation queue and a smooth experience to the clients (B-B only). Use of Sabre for checking routing to hotels n flight and check different packages booked.

4. WNS PVT. Ltd. (Gurgaon) as Sr. Customer Care Executive Joined in May 2008 to March 2011

Key Responsibilities

As the firm handles both flights and hotel stays, My responsibility was to help its global customers in their hotel stays.

First point of contact to solve any customer queries. Working with the email queue so as to avoid the hassle of calls(help in maintaining a minimum

call flow rate for the process), maintain minimum escalation for the escalation division. Maintain a quality target for the process. Also take up a escalation call whenever the process

demanded. As a senior agent was responsible for taking up escalation calls as well as guiding new agents

on the floor.

5. Barclays Shared Services Pvt. Ltd. (Noida)

Key Responsibilities: Joined Barclay as a Customer Service Executive and in a short span of time was promoted

to be a Process Expert main responsiblities included maintainance of login-logout efficiency of the team, also to provide a daily report for team performance & Clent emails. Download new update relating to process on a weekly basis (keeping the team well informed). Be a key player in the team and to work with the management as well to eliminate any slags in the team. Coordinate with Off-shore Team.

Trainings Attended

Customer services Training Training attended while in ITW

PLS – Product Line Simplification80/20 - Tool Box Training In Lining Training

Hobbies and Interests

Traveling, Playing Basketball & Volleyball. Represented school at state level basket ball tournament.

Strengths

Very disciplined and highly self motivated in my career. Good Team Player and Quick Learner. Very strong at improvising and work well under stress and deadlines. Open to self-improving ideas and feedback.

Educational Qualifications

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Graduate in Business Administraton with E-Comm From Meerut University Schooling from Meerut.-

Class XIth & XIIth from St John’s Sr. Sec School (CBSE Board)Class Xth St Mary’s Academy (ICSE Board)

Proficient knowledge of Ms Excel, Ms Word, Internet usage, internet security essentials. Software Known: Basic knowledge of Auto Cad-2008, basic knowledge of Sabre.

Personal Information

Date of Birth: 01.10.1982

Father: Late Major D.S KohliMother: Mrs P. Kohli, Retired govt official

Permanent Address: 433 Rajban Meerut Cantt UP – 250001

E-Mail: Kkohli001@gmail.comContact No: +91 99111 81547

+91 98735 81547

Contact Address: G-391, Rajinder ParkGurgaon, Haryana

Languages known: English, Hindi, Punjabi

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