Jessica Lucas

Atlanta, GA (404) 543-8420

lucasjessica1992@gmail.com

Objective: To apply strong communication and customer service related experience in a position to ensure custo

mers are provided exceptional level of service and to be a Professional Administrative Representative of a progressive company.

Education:

Everest College, East Point, GA

Pharmacy Technician Certificate, June 2016

Skills: Microsoft Office, Excellent interpersonal Communication, Customer Relations, Pharmaceutical Terminology, Handheld Scanners (pricing), Book-Keeping, Appointment Manager/Scheduling, Basic Secretarial/Office duties (fax, file, ect.), Data Entry, Strong Ability to manage time and prioritize, Professional Telephone Etiquette, Basic math skills, New Hire Training, Handling Cash Register/ 100+ Transactions on daily average, Cash Drawer Balancing, Company Promotion/ Advertising, Company Stock Order, Type 40/60 wpm, Travel Arrangements

Work Experience: Wal-Greens Pharmacy Decatur, GA Pharmacy Tech. Student Spring 2016

Assured appropriate weighing, measuring and dispensing of medication as prescribed by medical doctors, psychiatrist and dentist

Handled task such as processing pharmacy prescription into data base Call Lists -reminder for patients, stock inventory, filling prescriptions/ medications, Alpha-Fast Rack Entering patient information into data base, scanning prescriptions Assisted Pharmacist with faxed prescriptions

H&R Block Customer Care Specialist (Full-Time) Atlanta, GA

Managing incoming calls, 100+ outgoing calls Open/Close Office, Company Errands, Assist Walk-In clients, appointment scheduling& calendar management for tax associates, data entry Basic office duties, customer privacy practices, company advertisement Maintain office cleanliness and client waiting area Office Event Coordinator, meeting arrangements Working with confidential files and cash log transactions Working one-on-one with managers to prepare financial and general reports Balance cash Drawers, Company Key Log, Mail Signing Manage Company Bills/ Payments, Operate exchange of client confidential papers to Professional

disposal Companies. Responsible for ordering company stock

Ross Dress for Less Huntsville, AL & Atlanta, GA

Cashier/Sales Associate (Part-time) (Huntsville & Atlanta 2014 & 2015)

Strong working knowledge of policies and procedures concerning cash, check, charge cards, refund-credit transactions and voids as applicable to cash register operations.

Jessica Lucas

Atlanta, GA (404) 543-8420

lucasjessica1992@gmail.com

Provide polite, prompt and efficient attention to customer inquiries as both cashier and floor associate.

Perform scheduled markdowns, cycle and inventory counts.

Cross-perform in multiple departments ensuring merchandise sizing, ticketing and floor presentation meet policy standards.

Perform daily floor recovery to ensure a neat, clean and organized store.

Demonstrate integrity and honesty in interactions with associates and customers.

Reporting of stolen and damaged merchandise per store policy.

Cash Drawer Balancing Efficient service with high level of accuracy

Answer customer call/ assisting with frequently asked questions

Maintain thorough knowledge of Company merchandise

Carmike Cinemas Atlanta, GA

Usher/Lobby Attendant/Ticket Taker (Seasonal) Summer 2012

Provide customer service to patrons at ticket counter, refreshment stands and attendant to VIP press box patrons during performances.

Examine tickets and passes to verify authenticity.

Answer phones and assist customers.

Cash Drawer Balancing

Perform daily recovery, provide polite efficient services to customers

References Available Upon Request