resume javier new design 2016

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JAVIER HAROS EDUCATION 2000 Seeking a position with a company which will require me to utilize my skills, abilities and experience to ensure the company’s success. 2015 2014 SOUTHWESTERN COLLEGE, CHULA VISTA Computer Science Comptia A+ Certification Cisco CCRT Certification Dell, HP, Lenovo, Lexmark, IBM Server, Cisco Telepresence and Tandberg, Weights and Measures Certifications CONTACT 7220 Trade Street #101 San Diego, CA 92121 619-746-5615 LANGUAGES Bilingual ENGLISH & SPANISH [email protected] m 2000 WORK EXPERIENCE Field System Analyst, CompuCom System Inc., COMPUTER SKILLS Perform installations, configurations, upgrades, maintenance, and troubleshooting for hardware and software Staging up and rebuilding desktop machines, laptops, and servers Solid understanding of TCP/IP, networking Presen t Performs service, repair and/or installation of company product(s) including system hardware, software, and PC’s. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. May involve use of problem management databases and help desk system. protocols and services such as: TFTP, FTP, DHCP, DNS RJ45 terminations, and drops, etc. Tracing cable using tone and probe equipment. Tracing cable using tone and probe equipment. Proficient in LAN, WAN, Wi-Fi, Access Points, Router, Switch and Network installation and configuration Server hardware experience

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Page 1: Resume Javier new design 2016

JAVIER HAROS

EDUCATION2000

Seeking a position with a company which will require me to utilize my skills, abilities and experience to ensure the company’s success.

2015

2014

SOUTHWESTERN COLLEGE, CHULA VISTAComputer Science

Comptia A+ CertificationCisco CCRT Certification

Dell, HP, Lenovo, Lexmark, IBM Server, Cisco Telepresence and Tandberg, Weights and Measures Certifications

CONTACT

7220 Trade Street #101San Diego, CA 92121

619-746-5615

LANGUAGESBilingual ENGLISH & SPANISH

[email protected]

2000

WORK EXPERIENCEField System Analyst, CompuCom System Inc.,

COMPUTER SKILLSPerform installations, configurations, upgrades, maintenance, and troubleshooting for hardware and softwareStaging up and rebuilding desktop machines, laptops, and serversSolid understanding of TCP/IP, networking

PresentPerforms service, repair and/or installation of company product(s) including system hardware, software, and PC’s. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. May involve use of problem management databases and help desk system.

protocols and services such as: TFTP, FTP, DHCP, DNSRJ45 terminations, and drops, etc. Tracing cable using tone and probe equipment.Tracing cable using tone and probe equipment.Proficient in LAN, WAN, Wi-Fi, Access Points,Router, Switch and Network installation andconfigurationServer hardware experience10 + years’ experience in the IT Technology Field

Experienced in Windows Administration, Active directory, exchange server 2003/2007/2012. Experience providing IT assistance in peer-to-peer file sharing remote desktop connectivityand other applications.

ResponsabilitiesRepresents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates

Interacts with customer responding to technical questions or requests for information

Processes timely and accurate information to ensure compliance with warranty requirements of vendors

Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns

Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfactionPrimarily provides Tier 1 & 2 level support; occasionally performsTier 3 level support

Performs general maintenance tasks, troubleshoots, and prepares computer systems and peripheral equipment

Performs basic computer hardware and software installations