resume javier new design 2016
TRANSCRIPT
JAVIER HAROS
EDUCATION2000
Seeking a position with a company which will require me to utilize my skills, abilities and experience to ensure the company’s success.
2015
2014
SOUTHWESTERN COLLEGE, CHULA VISTAComputer Science
Comptia A+ CertificationCisco CCRT Certification
Dell, HP, Lenovo, Lexmark, IBM Server, Cisco Telepresence and Tandberg, Weights and Measures Certifications
CONTACT
7220 Trade Street #101San Diego, CA 92121
619-746-5615
LANGUAGESBilingual ENGLISH & SPANISH
2000
WORK EXPERIENCEField System Analyst, CompuCom System Inc.,
COMPUTER SKILLSPerform installations, configurations, upgrades, maintenance, and troubleshooting for hardware and softwareStaging up and rebuilding desktop machines, laptops, and serversSolid understanding of TCP/IP, networking
PresentPerforms service, repair and/or installation of company product(s) including system hardware, software, and PC’s. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. May involve use of problem management databases and help desk system.
protocols and services such as: TFTP, FTP, DHCP, DNSRJ45 terminations, and drops, etc. Tracing cable using tone and probe equipment.Tracing cable using tone and probe equipment.Proficient in LAN, WAN, Wi-Fi, Access Points,Router, Switch and Network installation andconfigurationServer hardware experience10 + years’ experience in the IT Technology Field
Experienced in Windows Administration, Active directory, exchange server 2003/2007/2012. Experience providing IT assistance in peer-to-peer file sharing remote desktop connectivityand other applications.
ResponsabilitiesRepresents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates
Interacts with customer responding to technical questions or requests for information
Processes timely and accurate information to ensure compliance with warranty requirements of vendors
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns
Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfactionPrimarily provides Tier 1 & 2 level support; occasionally performsTier 3 level support
Performs general maintenance tasks, troubleshoots, and prepares computer systems and peripheral equipment
Performs basic computer hardware and software installations