resume &interview
DESCRIPTION
TRANSCRIPT
Business Ethiquettes
DESINGED BY
Sunil KumarResearch Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,MAHARSHI DAYANAND UNIVERSITY,
ROHTAKHaryana- 124001 INDIA Ph. No. 09996000499
email: [email protected] , [email protected]
linkedin:- in.linkedin.com/in/ihmsunilkumarfacebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com
The Agenda
Career PreparationCreating a Resume and Cover Letter
Interviewing EtiquetteSocial Etiquette
Dining with Style and GraceCommunicating with the Industry
Career Preparation
Why Prepare?It’s a jungle out there…..
Competition is strong, and the way we present ourselves is under closer examination more than ever before.
Preparing for Work
Positive Thinking – start your preparation for work now, by developing a positive attitude about life.
Getting Started – Obtain literature, read books on career advice, find out who your local employers are.
Complete career awareness assessments to determine what you may be good at.
Leisure interests – activities and interests outside of your studies may help direct you into a career.
Defining your Ideal Job
Eight Factors to consider:• Which skills do you want to use?• What special knowledge do you have?• What kind of people do you want to work with?• What kind of work environment do you prefer?• Where do you want your next job to be?• How much money do you want to make?• How much responsibility are you willing to accept?• What things are important to you?
Starting out
• The Basics – the best jobs are obtained by those who plan, get themselves organized and then act. It takes time and practice.
• Vacation and part-time work – get work experience. Employers prefer someone who has positive work experience.
• Choosing your employer – select one that can provide a valuable learning experience.
• Tracking down the right job – approach jobs of interest regardless if an opening is available.
What do Employers Want?
www.jist.com
Creating a Powerful Resume
and Cover Letter
Why is a Resume so Important?
• Organizes your thoughts.• Helps you recognize skills and interests.• Makes you feel good about yourself.• Markets your functional skills better.• Turns your education into a career reality.• Helps you achieve your goals.
What Can a Resume Help You Do?
• Apply for summer and part-time jobs• Apply for colleges and for scholarships• Apply for internships• Find mentors• Get References• Apply for community service• Distribute at job fairs• Network
Creating your Resume• Your Contact Information• Your Goal or Objective• Education and Academics• Skills• Honors and Awards• Activities• Workshops, Seminars and Related Programs• Internships, Work-Study Programs and Tech Prep
Programs• Service-Learning and Volunteer Experiences• Work Experience
Andy G. Tabori108 North Cliff Avenue
Reno, NV 99999(555) 555-0000
Objective Seeking an internship in the field of culinary arts and the hospitality industry. Education Reno High School, Reno, NV. Expect to graduate May 2003
ProStart- Becoming a Foodservice Professional Program
Major Courses:
Restaurant Management Food Preparation and Baking
Purchasing Menu Planning
Inventory Control Sanitation
Skills Food Preparation, Sanitation, Menu Development and Implementation, Promotional Sales, Catering, Banquet Preparation and Service, dining Room Service, Bakeshop Production
Hold Servsafe Serving Safe Food Certification
Good communication Skills; bilingual Spanish/English Computer literate (PC and Mac) Experience Reno High School Cafeteria2001-current
Cafeteria Cook, Assist cooks with food preparation; maintain salad bar; work as server and dishwasher as needed.
Kingsways Inn, Reno, NVSummer 2001 Banquet Assistant.
Assisted with food preparation for banquets and full-service meals. Assisted chef with menu planning, buying and inventory control. Maintained sanitation in kitchen.
St. Andrew’s Catholic Church, Reno, NV Summer 2000
Handyman, Performed grounds maintenance and janitorial duties. Awards ProStart Student Invitational 2001 Silver Metal Winner National Honor Society
Interests Cooking, camping, skiing, swimming and fishing
Professional and personal references available on request
ContemporaryStyleResume
Cover Letter Goals• Makes employers want to look at your resume • Gets potential employers interested in you.• Impresses them with your experience and skills
related to a job opening.• Shows your interest in their company and
customers.• Shows that you are dependable, professional and
determined• Asks for an interview or indicates the job seeker’s
follow-up plan.
Creating The Cover Letter
• Your name & address• Date• Contact Person’s Name and Address• Salutation• Opening Paragraph• Middle Paragraphs• Contact Information and Closing
Opening Paragraph(Attention and Interest)
• Classified Advertisement I read your advertisement in the Chicago Tribune for a Hostess on Sept.
28, 2002• Unsolicited Mailing
I would like to apply for a position as a Hostess with Prime Rib Depot. I am seeking a summer position where I can use my communications skills and work with the public.
• The Internet I am sending my enclosed resume as an application for the Hostess position with
your company. I found the opening listed on your Web site. I am seeking a position where I can use my communications skills and work with the public.
• Referral I was referred to you by Mike Thomas, who is my neighbor. He tells me that you frequently
hire dependable, hard working high school seniors at your restaurant. Currently, I am seeking a summer internship where I can use my communications skills and work with the public.
The Middle Paragraphs(Desire)
• #1 - Summary of your background and critical skills (hard skills) to show you are a match for the position. As my resume indicates, I am active in the culinary arts program and the school
café at my high school. I recently was the silver medal winner at the state Student Invitational. I maintain a 3.0 average and worked 10 hours per week during the school year.
• #2 – A persuasive paragraph with a few soft skills. If you are seeking a dependable, hard-working, and friendly young
person to work as a hostess for the summer, I would like to be considered.
Jennifer Dean3135 High Low RoadHilltop, IL, 69504
December, 3, 2002
Ms. Jane HowardGeneral ManagerPrime Rib Depot344 Center StreetChicago, IL 60554
Dear Ms. Howard,
I was referred to you by my neighbor, Tom Williams, who told me about your restaurant. I will be graduating from Stamford High School in May and would like to be considered for a hostess position.
I will have competed ProStart®, a culinary and restaurant management program, and am skilled in food preparation and customer service. My work history includes part time positions at fast food restaurants as well as a hostess at a casual diner.
If you are interested in hiring a dependable, hard-working,and friendly young person to work this summer, I would like to be considered.
I am available afternoons at (000) 000-000 after 4 p.m. I will be available for an interview at your convenience. Thank you for your time.
Sincerely,
Jennifer Dean
Enclosure: Resume
Info about you
Date
Contact Person
Salutation
Opening Paragraph
Middle Paragraphs
Contact Information and closing
Netiquette
• Problem with e-mail is that your tone can easily be misunderstood
• Always read your email before it goes out.• Don’t forget the rules of spelling and
grammar.• Never omit a greeting
and/or closing.• Never use ALL CAPITALS.
Interviewing Etiquette
The Perfect Candidate
• A complete application• Personal appearance• Answering questions completely• Consistent work attendance• Positive attitude and behavior• Good interpersonal relations• Completing tasks efficiently
Pre-Interviewing Courtesies
• Acknowledge your acceptance.• Do your homework on the company.• Prepare your questions.• Make sure you know how to get to the interview
location• Coordinate your wardrobe and portfolio.• Look your best.• Be 10 minutes early.
Making a good “First Impression”
• The way you dress is the single biggest nonverbal communication you make about yourself.
• Your dress conveys success, trustworthiness, intelligence and suitability.
• Lean towards the conservative side of style.• Avoid loud colors and printed fabrics• Make sure your clothes are nicely pressed.• Bring an extra tie, shirt or pantyhose just in case.
What should I wear?
I Don’t Think So !!
Clothing Tips for Men
• Conservative 2-piece dark suit, navy blue or medium to dark gray.
• Long sleeved blue or white shirt.• Silk tie complimenting in color
or style• Black dress socks• Dark polished shoes and
matching belt• Jewelry – No bracelets, earrings
or large rings.
Dress for Success
Clothing Tips for Women• Dark conservative suit. Two
piece 1 or 2 button jacket and knee length skirt.
• White or light colored long sleeved blouse that is not low cut or sheer.
• Black well polished shoes with 1 to 1½ inch heels.
• Natural tone or sheer black pantyhose.
• Limited conservative jewelry.
Dress for Success
Body Language
Do’sMake frequent eye contactSmileTake notesSmileNod frequentlySmileKeep you hands out of your
Don’tsSlouchCross you armsTap your feetClear your throat
repeatedlyBite your lips or nails
The Interview
• The Application• The Greetings – the handshake, the names• The Chit – Chat• The Core – the interviewing questions • The Questions - Have your questions ready!• The Close – What happens next?
www.jist.com
Filling in the Blanks
Filling out an Application Form
• Follow Directions.• Don’t leave any blanks.• Be neat.• Be prepared.• Provide positive information about
yourself.• Avoid negative information about yourself.
Post Interview
• Ask for their Business Card.• Reflect on how your interview went.• Write down important discussion
points.• Write a thank you letter.• Follow up with a phone call.
Social Etiquette
Meeting and Greeting
• Who introduces who?– Traditionally, a man is always introduced to a
woman. Not necessarily in business.– Highest person of rank is mentioned first.
Remember: “Big, may I introduce Small.”– A younger person is always introduced to an
older person– It is helpful to include the persons title– Always state your name.
Tricks for remembering names
• Repeat the person’s name a few times to yourself after you’re introduced.
• Use the person’s name immediately in the conversation after an introduction.
• Immediately introduce that new person to someone else you know.
• Jot down the person’s name
Mastering the Handshake
The Pull-In
The Two-Handed Shake
The Topper
The Finger Squeeze
The Bone Crusher
The Palm Pinch
The Limp Fish
The Proper Handshake
• Firm, but not bone-crushing • Lasts about 3 seconds • May be "pumped" once or twice
from the elbow • Is released after the shake, even
if the introduction continues • Includes good eye contact with
the other person • Hold your drink in your left
hand to avoid a cold, wet handshake
Posture and Poise
The Etiquette Survival KitFor Teens
www.amazon.com
What is Diversity?
What are some examples of human diversity?
AgeRaceEthnicityCultureGenderSexual
Orientation
Marital statusPhysical statusEconomic classEducationReligionPolitical
Ideology
Conflict in the Workplace
• Stereotyping • Disrespect• Generalizations• Lack of Awareness
Benefits of being Culturally Sensitive
• People respect you• Less conflict• Problems are easily solved• Business is more successful –
meaning more job security
Asian CulturesJapanese• The bow symbolizes respect and humility. • The “ok” sign is a symbol for money.• The business card – treat it with respect.• Very punctual. It is rude to be late to a business meeting.
Chinese• Opening a gift in front of the giver signifies the gift is more important than
the giver.• The triangle is considered a negative shape.
Thai• Never touch the head or pass an object over the head – the head is
considered sacred in Thailand.• Never cross your legs in the presence of an older person.
European and African Cultures• In Great Britain, the napkin is a child’s diaper. They call it the
Serviette.• In France, the “ok” sign means zero.• In Germany, first names are seldom used when doing business.• In Germany, gifts are rarely exchanged and are usually not
appropriate.• The number 7 is considered bad luck in Kenya and good luck
in Czech Republic.• In Bulgaria, a nod means “no” and shaking you head means
“yes”.• In some African countries, the color red represents witchcraft
and death.
Middle Eastern Cultures
• Never, never eat with your left hand. • Never sit in a position that displays the sole
of your foot to an Arab, especially women.• Never ask a businessman about his wife or
other female members of his family.• Famous for their hospitality. The coffee
ritual.
South America
• Much more relaxed attitude toward time.• In Brazil, the “A-OK” gesture means “up
yours” (to be polite).
Respecting Gender and Sexual Differences
• Best Rule of thumb - Never make jokes or snide remarks about gender or sexual preference.
• What people do in their private lives is exactly that : Private.
Respecting Physical Differences
• Don’t stare or avert your gaze. • Avoid using words such as “handicapped”,
“crippled” and “invalid”• Avoid using “healthy” and “normal’ to refer to
those without disabilities.• Talk to everyone in a medium tone of voice.• Helping someone is discouraged, unless given
permission to do so.
Dining with Style and Grace
Knowing table etiquette will put you at ease.
Your Basic Place Setting
The Formal Dinner Table Setting
Where do I start?
Basic Table Manners
Let’s get seatedProper napkin useOrdering from the menuMinding your postureExcusing yourself
Dining Skills for TeensLet’s watch them in action!
The Etiquette Survival KitFor Teens
www.amazon.com
Working with your local restaurant managers
Making a Connection!
• Use your business etiquette skills.• Managers are usually very busy during lunch, so try to
call mid-morning or mid- afternoon. • Call the manager and schedule a time to visit him/her
at their restaurant. • Be early.• Bring competency checklist, ProStart Program
materials and student photos.• Know your state child labor laws.• Keep your visit brief and to the point.
What else?
• Invite the manager to your classroom to talk to your students.
• Ask if they would provide a field trip experience for your class.
• Invite local managers to see your students in action. (Class café or restaurant)
• Ask businesses for equipment donations.
Good Luck!
Any Questions?DESINGED BY
Sunil KumarResearch Scholar/ Food Production Faculty
Institute of Hotel and Tourism Management,MAHARSHI DAYANAND UNIVERSITY,
ROHTAKHaryana- 124001 INDIA Ph. No. 09996000499
email: [email protected] , [email protected]
linkedin:- in.linkedin.com/in/ihmsunilkumarfacebook: www.facebook.com/ihmsunilkumar
webpage: chefsunilkumar.tripod.com