Frank Kuffour

Key Skills and Competencies Excellent troubleshooting skills; software/hardware/network Thorough understanding of computer and networking concepts. Excellent customer facing, communication and rapport building skills. Extremely comfortable installing, upgrading, supporting and troubleshooting XP, Windows 7, 8.1, 10

and Microsoft Office Suite, and other authorized desktop applications as well as printers, computers, hardware equipment and any other authorized peripheral equipment

Experienced in general preventative maintenance tasks on computers, laptops, printers Ability to install and configured multiple network topologies Maintain meticulous records of all projects Experienced in supporting, providing lead skills, in the integration, testing and implementation of

projects from inception to completion Proficient in platforms such as Unix, Linux and MS Windows Broad knowledge and experience in TCP/IP, Networking Devices, Network Management, Routing

Protocols, and LAN/WAN Able to prioritize in a complex, fast-paced environment. Willing to work flexible schedules /shifts.

PROFESSIONAL EXPERIENCELEAD IT SUPPORT TECHNICIAN | AMERICAN PETROLEUM INSTITUTE | February 2016 – Present

Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations. Supporting customers using remote access technologies and also by visiting client sites. Lead for 90 workstation/office move.

Perform all duties in keeping the data center organized and in perfect running order Run T1's, fiber optics, cross-connects pots lines, etc. Utilized multiple ticketing systems, including Remedy, Aperture Vista, Etc. Collaborate with 3rd level support to prevent system downtime Update/ Maintain records of all inventory On call every other week, fast SLA for any issue at hand. Diagnosis of desktop, application, networking and infrastructure issues. Experience of supporting a wide and varied client base. Troubleshooting PC's, laptops and mobile

devices. Providing 1st/2nd line support to users. Administering the IT department's policies and

procedures. Installation and support of telecommunication equipment. Maintaining a log of all problems

detected and system backups. Responsible for maintaining backups and for project work such as new builds. Working closely

with software suppliers to resolve operational issues. Responsible for supporting: Windows XP/Vista/Windows 7/8/10 Office 2003 and 2007, Windows

Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007/2008/2010, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.

LEAD TECHNICIAN | N2N INTEGRATION | November 2014 – January 2016 Perform all duties in keeping the data center organized and in perfect running order Run T1's, fiber optics, cross-connects pots lines, etc. Utilized multiple ticketing systems, including Remedy, Aperture Vista, Etc.

Frank Kuffour

Collaborate with 3rd level support to prevent system downtime Update/ Maintain records of all inventory On call every other week, fast SLA for any issue at hand. Rack, diagnose, cable and configure all hardware that pertains to a Data Center environment. Daily backups/restores if needed Server installation, support and administration including: physical installation and setup of server /

network appliance / SAN hardware, cabling, and troubleshooting Coordinate with network engineering, business application, and database administration teams to

ensure availability, reliability, and scalability of systems and infrastructure to meet company objectives

Utilize change management systems to properly schedule and document infrastructure changes Rotated continual 24/7 on-call support

SECURITY OFFICER | G4S SECURITY SOLUTIONS | July 2013 – November 2014 Helped provide situational awareness by analyzing objects on screen for effective decision

support Prepare written documentations detailing findings and recommendations based on Technical

Surveillance activities Responsible for overseeing equipment logistics and operational status Ensured that adequate countermeasures have been established for continual protection of

sensitive and proprietary information activities within Client sites Monitored all surveillance equipment such as alarm systems and CCTV and analyzed for any

misconduct. Inspected facility as per client instructions and prevented all losses. Managed all emergencies such as calling G4S in case of a violator. Inspected sites and surveyed its security, recommended changes and ensured necessary

standards. Coordinated with vendors, installed project, and facilitated repair on all existing systems. Performed patrols on various premises. Monitored conceptualization and implementation of all projects. Maintained records of all incidents in a systematic way.

TECHNICIAN | CALISCOM AV SOLUTIONS | October 2013 – May 2014 Helped provide situational awareness by analyzing objects on screen for effective decision

support CCTV Installation and Networking monitoring service maintenance on call Test and modify/repair electrical control equipment and circuitry at construction site. Assemble, install, and test switch panels, transformer, and other electrical equipment. Access Control, Alarm System, Intercoms, Computer Networking, and Various CCTV including IP

etc. Also performed skilled electrical appliance installation and repair general lighting which involves

working from step-ladders. Maintained simple records; kept log and systems updated. Updated computer and networking grades. Performance monitoring and metrics for CI build systems.

Education

Frank Kuffour

Northern Virginia Community Collegeo Associate Degree of Science & Mathematics (Expected 5/2017)

Certificationso Cisco Certified Network Associate (CCNA, Expected December 2016)