Mr. Naeem Ahmad Naif Rd Deira, Dubai, United Arab Emirates.

Cell# : (+971-56)1710910

: rana_naeem786@hotmail.com

: ae.linkedin.com/in/naeem4/

OBJECTIVE

A computer engineer with a litany of professional certifications to credit (MCITP, CCNA, and Linux) with an impressive

track of record in ELV System Solutions Designing (CCTV, ACS, PAS, FAS, Gate Barrier) now I am seeking a career in a

healthy working environment and explore all the opportunities for personal growth and professional advancement.

PROFESSIONAL SKILLS;

ELV Security Systems, Sales Operations, Technical Support, Follow up with Quotations.

Installation & Troubleshooting IP for video Surveillance Networks, Software Solutions.

Having Valid Driving License of UAE.Having Valid Driving License of UAE.Having Valid Driving License of UAE.Having Valid Driving License of UAE.

Long Term Relationship with Existing Clients, Presentations / Demonstration.

MCSE, Window Server 2003/2008, Windows XP professional, Cisco IOS, MS Office.

Ruckus Wireless and Cisco Switches/ routers, CCNA, Microsoft Office/Outlook 2013.

Analytical, Communication, Interpersonal, Team Leadership, Problem Solving, Deal Closing etc.

PROFESSIONAL TRAININGS;

� CCNACCNACCNACCNA (Cisco® Certified Network Associate)

� MCSEMCSEMCSEMCSE (Microsoft® Certified Systems Engineer)

� MCITPMCITPMCITPMCITP (Microsoft Certified IT Professional)

� ADTADTADTADT (Applied Diploma in Telecommunication)

� Linux RedhatLinux RedhatLinux RedhatLinux Redhat 9.09.09.09.0 (Enterprise Edition)

� IT IT IT IT OfficeOfficeOfficeOffice (Microsoft Office)

� DPS DPS DPS DPS (Department of Protective Systems Dubai)

PROFESSIONAL EXPERIENCES;

Al RAMS GROUP OF COMPANIES Dubai (Authorized Sole Distributor at UAE)

Designation Chronology:

May 2013 - Present: “Technical & Sales”

Key Responsibilities as Pre- Sales/ Technical Support:

Design Solutions according to client’s requirement and meeting with existing & new clients regarding the HIKvision

video surveillance system provide online support for the Installation & configuration IP/Analog CCTV over the mobile

phone, tablet & smartphone (android, IOS, iPhone win’s etc.) HIKvision people counting and management software

Xprotect Milestone, IVMS 4200 and IVMS 5200 as well as mobile DVR for remote monitoring control stations,

automatic 3G vehicle surveillance systems. Working on HIKVISION brand as well as other Multi -brands network

cameras: Dahua, AXIS, Bosch, Brickcom, CP Plus, Honeywell, Panasonic, Pelco, Samsung, Sony, Vivotech, and etc.

Explain products, services, and prices, and answer customer's questions. Obtain customer information such as name,

address, and payment method/details, and enter orders into computer system Responsible for coordinating the

production of an offer in all its commercial and technical aspects to produce winning solutions and answers.

Working in close coordination with KAM team, so as to ensure that the offer strategy for particular bid is in line

with the competitors offering.

Follow up with quotations offering which fits the customer requirement, which is cost effective and which can

generate Higher Profit margins.

Define and initiate projects, and assign Project Coordinators to get help in cost, schedule, and performance of

component projects, while working.

ASTAA TECHNOLOGIES INT’L LLC

Designation Chronology:

� March 2012 – May 2013: “Presales Engineer”

� Nov 2009 – Jul 07: “Network Support”

Key Responsibilities as Network Engineer:

Executed an array of activities pertaining to installation of software/hardware systems including end users’

applications as per organizational needs and budget.

Monitored and upgraded the operating system and installed Antivirus to ensure system identified anomalies in

BlackBerry software and executed requisite actions for resolving them.

Experienced in installation and configuration support of desktop, servers, computer accessories printers and

scanners installation.

Troubleshot network/hardware performance issues and extended technical support/ guidance to endKusers, to

ensure smooth operation of company networks and provide maximum performance/ availability for endKusers.

FULLFILLED PROJECTS Successfully In Dubai with HCL MEA; Fly Dubai Airline Dubai

Desktop Support

Help Desk II — Dubai, DXB

Hardware and software troubleshooting maintain and monitoring all over in building area. Windows migration (Win XP to win-7) included transfer all PC data backup and also 4 GB RAM up gradation, respond on customer’s calls and provide on-call support. Coordination with the team and doing experiments on new technologies such as Print Server’s and File Server’s for the development of the organization.

Monitored help desk phone providing outstanding customer service on technical issues.

Performed hardware and account setups for new employees.

Provided Tier I and Tier II support for users laptops and workstations.

Solve virus’s issues in timely manner and give user’s trainings on how to prevent virus’s infections.

Created and edited documentation for installation and training manuals.

Designed fault tolerant disks for clients in case of hard drive failure on drive 0.

Troubleshot network/hardware performance issues and technical support/ guidance to endKusers.

Dubai Health Authority (Rashid Hospital, Latifa Hospital & Dubai Hospital) “nationwide in Dubai”

Desktop Support Engineer;

Managed Microsoft networks; monitored client-end performance, memory and disk space; managed and created

databases; analyzed, Configure computer applications and systems for users; attended to application issues and

server problems; updated user accounts; performed analysis of existing hardware and software; and evaluation

of potential network enhancements.

Troubleshooting and maintaining the network infrastructure, server systems, end user computing (desktops and

laptops), telephone system with printers and scanners

Windows installation and configuration support of desktop, servers, computer accessories & printers

Testing latest service packs and feature enhancements, to improve the overall system goals of stability,

performance and availability.

Maintain and regulate software updates and hardware and upgrades for all systems (server and client).

Helpdesk and hardware support for multiple user staff systems. Projects completed successfully with Astaa Technologies Int’l LLC (Dubai region)

JW Marriott Marquis Hotel (Sheikh Zahid Rd)

Description: Security Surveillances CCTV/IPKCCTV cameras installations and DVR/NVR configurations

Sheraton Creek Hotel Dubai,

Description: Wireless Ruckus AP (Access Point) installations and software confutations.

PIH (Premier Inn Hotel) at (DIP/DSO)

Description: Cisco Wireless deployment and connectivity IDF/MDF end to AP (Access Point) location.

Etisalat Gpone Project (nationwide in Dubai).

Description: Providing fiber optics (EKlife) services and testing ONT survey.

American Hospital Dubai,

Description: IDF/MDF devices connectivity testing and rack (patch panel) management data integration.

DFC (Dubai Festival City)

Description: Ruckus wireless installation (WIKFI) connectivity and deployment all over in mall.

LAB In-Charge CCNA/MCSE

Nets (National Engineer Training Services)

Designation Chronology;

� OCT 2008 – “Technical Support Engineer”

� May 2008 – “LAB In-Charge CCNA/MCSE”

Key Responsibilities as Network Engineer:

Software and support for multiple labs and faculty systems comprising of over 150+ networked nodes.

Managed a team of 3 technical support engineers to support the IT infrastructure.

Planned, designed and implemented disaster recovery for all students in lab scenario.

Setting up different LAN and WAN technologies for Fast Ethernet & gigabit Ethernet Networks and it’s

troubleshooting as well.

Providing support in installing, configuring, and administering windows Server 2003/2008 domains, Active

Directory, IIS,MS Exchange 2003, MS ISA 2003/2008 implement Global IT Policy and strict security deployed

and followed by the end users as well as the IT systems in place

EXPERTISE:

Networking Related

Operating Systems

Server Applications

NetworkKwide area resources, as well as

analyze and troubleshoot Hardware

software problems.

Ability to design a network on Windows.

Windows 7/8

Redhat Linux 9.0

MS Windows Server

Cisco IOS

ISA Server

Outlook 2013

DHCP Server

FTP Server

Education & Qualifications;

Intermediate of Computer Sciences (I.C.S) Board of Intermediate & Secondary Education

3 years Technical Diploma in (Information Technology) National Engineer Training Services

Secondary School Certificate (SSC) IPS (BISE LHR)

Personal Information;

o Father Name: Mr. Abdul Kareem

o Date of Birth: 12th June 1990

o Marital Status: Single

o Religion: Islam (Muslim)

o Gender: Male

o VISA Status: Residence VISA

o Languages: English, Urdu, Hindi

o Citizenship: Pakistani

o Current Location: United Arab Emirates

O Driving License UAE Valid Driving License

o Hobbies: Travelling, Swimming

References ►

� Can be furnished on Demand

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