Wanda M. Brann 2 Downing Ln. Springfield, Il 62712

314.614.3836 creampuff315@yahoo.com

Objectives To use my experience, gifts, and talents for the benefit of others

Experience Home Based Technical Support (Current)

Experience Comcast, NASR Division (National Activation Security & Repair)

Gary McMahel |5800 South Quebec Street |Greenwood Village|CO 80111

720-267-1630

Tier II Technical Support– November 17, 2014 – January 8, 2015

Tier II Technical Support Responsibilities: Highest level of technical support to Comcast

customers experiencing trouble/issues with any of our 4 products: Xfinity Home, Xfinity

High Speed Internet, Comcast Digital Voice Services, and Xfinity Video and On-

Demand. Placed in the VIA (Video/Internet/Audio) department troubleshooting

customer issues with systems such as: BACC (Broadband Access Center for Cable), GDS

(Global Directory System), Quickstrike (signal health tool), X-Platform Manager (Device

and MoCA network health tool), etc.

Reason for leaving: Relocated to St. John’s, Newfoundland.

Experience St. Charles 1st Assembly | PO Box 520, St. Peters, MO 63376 | Contact: Angie Kraft,

636.696.5369

Administrative Assistant & Technical Support– Employed Full-Time w/compensation package

Nov. 2006-Aug. 2014 - Office Volunteer Oct. 2005-Oct. 2006

Administrative Assistant Responsibilities: Support to all staff and ministries; Design,

create, and print graphics, bulletins, business cards, website banners and marquee links

Wanda M. Brann

ensuring all data is current with business calendar; Extensive use of Microsoft Office

2013 and Photo Shop; Search for and purchase most business needs, including office

supplies, computer equipment and components, Sam’s Click-n-Pull orders for ministry

leaders, kitchen hardware, etc.; Data entry of guests, contributions, and personal

information into Shelby Systems as well as run selective reports from Shelby; Process

benevolence recipients; Maintain most office equipment (printers, cutters, folders,

fax…etc.); help with volunteer and new hire training; keep workroom stocked with

office needs (paper, printer/copier toners, pens, ink for fax, neo-post, & copiers, etc.);

Provide support and coordination of planned weddings and funerals.

Technical Support Responsibilities: Provide technical support to all staff and ministry

computers and laptops while maintaining server functionality, routers, modems, etc.;

Set-up and support for Office 365 including download and installation of Windows 7 or

8, F-Secure Business Anti-Virus Software, Microsoft Office 2013, including installation of

Outlook Desktop for on all PC’s and laptops while working with Strategic Technical

Group as the office liaison; Install software and hardware as needed including antivirus,

all system updates for Shelby Systems, hard drive or other failed components on laptops

and PC’s; Troubleshoot, maintain and restore computers as needed; Train users how to

avoid crashes in the future by proper use of software and hardware; Back-up files as

needed. PLEASE NOTE: I repair both hardware and software on laptops and PCs as a

hobby for my friends and relatives to help them save money.

Experience UPS (United Parcel Service) Office Management Specialist

Oct. 1991-Oct. 2006 – Employed Part-Time w/compensation package.

Office Management Specialist Responsibilities: Dispatch and support to fellow

supervisors and 80-85 delivery drivers for the Fenton Center; Maintain constant

communication with and know location of all drivers throughout the shift; Process and

dispatch customer calls for On-Call Air pick-ups, mis-delivered packages, missed pick-

ups, and damages; Inspect and process high-value and questionable packages while

working in conjunction with Security and Loss Prevention; Coordinate driver meets for

redistribution of over loaded routes; Process DIAD boards, including all packages

picked up and delivered, time cards, driver helper statistics, missed pick-ups, etc.;

Download/Upload of delivery and pick-up routes to DIAD’s for each day for each

driver; Manually install and execute system upgrades to UPS specific software.

Wanda M. Brann

Experience HASCO/First Photo

Jan. 1989-Jun. 1989 – Receptionist; St. Charles, MO

Experience Blue Cross Blue Shield

Sept. 1986-Feb. 1988 – Coordination of Benefits Claims Dept.; Little Rock, AR

Experience McDonnell-Douglas

Mar. 1981-Feb. 1985 – Payroll/Labor Accounting Dept.| St. Charles, MO

Experience Howard-Johnson

Jul. 1980-Mar. 1981 – Night Auditor/Front Desk |St. Charles, MO

Skills/Hobbies Having owned my own home for over 17 years, I can do most home repair and

maintenance needs including but not limited to plumbing fixtures, toilets, wall

surrounds, vinyl floor installation, painting, electrical outlets and lighting, etc.

My hobbies include refinishing wood furniture, accessories, etc., survival training, and

fixing/repairing computers and laptops for my family and friends (both hardware and

software).

And I love to fish whether it be fly fishing a cool stream for a nice trout or cod jiggin’ in

the North Atlantic off the coast of Newfoundland!

Education Louisiana High School, Graduated

References Jim Dotson, Center Manager, United Parcel Service, 314.344.3785

Matt Netzer, Lead Pastor at Rock Pile Church, 405.637.6605

Angie Kraft, CFO at First Assembly Church, 636.936.1912

Wanda M. Brann

Wanda M. Brann

Josh Sears

1126 Whitegate Ct.

O’Fallon, MO 63366

August 21, 2014

To Whom It May Concern:

I strongly recommend my colleague, Wanda Trask, for employment. I have had

the pleasure of working alongside her for a year and a half at First Assembly

Church, where she has been entrusted with a great deal of responsibility in a

variety of areas.

I have had the opportunity to observe Wanda's professional skills as well as

interpersonal style. She is consistently pleasant, and takes on all assignments with

enthusiasm and dedication. She applies herself diligently to every task assigned

to her and always provides a high level of excellence in everything she does.

She is one to think of creative solutions to any problem, to research solutions

where she does not have knowledge, and reacts positively when receiving

direction.

Regardless of deadlines or other pressure, Wanda always delivers in a timely

manner. Her superior organizational and office skills make her an asset to any

company that she serves and I’m sad she couldn’t stay here with us.

While I will surely miss seeing Wanda around the office, I know that you will

benefit from having her on your team.

Sincerely,

Connections Pastor, First Assembly Church

Wanda M. Brann