Cindy Rawiri {Previous Smith}

1 Sun Court, Banksia Beach 4507 QLDM: 0439 016 840 or H: (07) 3408 8403

E: cindy.rawiri@hotmail.comOpen Drivers License and Own Vehicle

OBJECTIVE Specialty Employment, Business Development and Training, Recruitment

PROFESSIONAL SKILLS AND ATTRIBUTES

Creative and innovative Budget development and

management Strategic marketing Persuasive Strong time management Sales strategies Business case development E-mail and direct mail marketing

campaigns Superb interpersonal skills Staff recruiting and retention Detail-oriented Account and territory management Revenue and profit maximization Marketing strategy Team building expertise

Conversion rate from placements to outcomes is over 70% conversion

Customer satisfaction Budget forecasting Effective negotiator Results Driven Job Placement Fees - Gathered

100% collected Reverse Marketing targets achieved

100% compliant Action Groups run effectively - 85%

attendance for all groups Exceed placement targets, and

outcomes for 13 & 26 Claims Successful in securing sustainable

placements

PROFESSIONAL SUMMARY

Specialty Employment, Business Development and Marketing and sales, Recruitment Over 10 x years' working for Federally Funded Job Services Providers - Job Services,

Disability Employment and Vocational Rehabilitation Services Demonstrated experience in Job Placement, Reverse Marketing, Post Placement

Support, Employer Relations, Case Management, Youth Services Marketing and sales - Reverse Marketer - Business Development Manager. My Current role is at ESQ as a Employment Support Specialist with an aim to

improve placements of ESQ Job Seekers into sustainable and ongoing employment. Achieved up to 70%+ in employment retention 2014 - Staff Member of the Month November Obtained 11 x Customer Compliment Letters for excellence in customer

service Achieved 3 x National Sales Awards - AAMI Insurance Awarded Placement Consultant of the Year - QLD Max Employment Enjoyed working for Federally Funded Job Services Providers Job Services, Disability

Employment and Vocational Rehabilitation Services. Specialised in working with Indigenous Australians, people with disabilities, long-

term unemployed and with people with injuries and health conditions.

High - energy, organised. Desires an upper-level marketing or account management position.

HR Generalist – Employment Consultancy Coordinated and conducted new hire pre-interviews. Conducted background checks on candidates by obtaining information from law

enforcement officials, previous employers and references. Placing candidates into ongoing and sustainable employment Building and retaining employer relationships Gaining and listing new employment vacancies Provide advise and support to employers and new employees Provided a high level of skills in operational planning, financial management and

workforce planning skills to achieve desired results and outcomes. Implement human resources practices including wage incentives, paid work trials,

pre-screening candidates, job matching, reference checks, interviewing and recruitment selection and performance management.

Group training: Facilitate group motivational training, on-the job support, employment mediation.

Maintain accurate database of clients for statistical analysis and day to day management of clients.

Develop tools to support employers in a HR capacity Provide advice and support on recruitment and selection processes to employers Provide advice and support on effective on-boarding (orientation) for new

employees On-coach performance management skills and knowledge to employers including

grievance management, conflict management, setting performance expectations and providing ongoing feedback

Maintaining employer relationships and the relationships are maintained Gain and maintained new job vacancy listings Demonstrated knowledge of human resource practices including industrial

relations, recruitment selection and performance management. Able to work under pressure Aggressive, enthusiastic self- starter Successful in generating new business and increasing sales volume Highly reliable; proven ability to exceed targets and goals

Supervisory and leadership skills Skilled in reporting to management on team processes and performance Current Team Leader experience, including monitoring and mentoring team

members Skilled at researching, developing and implementing improved workplace

processes at a strategic and operational level Enthusiastic contribution to staff meetings to help improve site performance Site security contact and dealings with government agencies, also staff supervision

and auditing

EDUCATION 2015 Responsible Service of Alcohol Certificate Sales and Development Training Campbell Page, Max Employment and

Employment Services Queensland Certificate in Dr Lewinns Skincare Certificate– Revlon Cosmetic School – Revlon International School of Beauty Make-up artistry Maybelline and L’Oreal training courses Certificate II in Hospitality Certificate II in Retail Operations Certificate II in Business Administration Certificate lll in Residential Family Services (CCYPCG) Working with Children (Blue Card)

PROFESSIONAL WORK HISTORY

Name of Company: Employment Services QLD Position: Employment Support Specialist (Employment Broker)Location: Kippa-RingDate: 15/10/2013 - Current

Name of Company: Max Employment Position: Stream 4 Placement

Consultant / Disability Employment ConsultantLocation: Caboolture – Transition to work programs - YouthDate: 2010 – 2013

Name of Company: Campbell Page Position: Community Connections Officer / Stream 4 Consultant Location: WoodridgeDate: 2009 – 2010

Name of Company: Advanced Personnel Management (Vocational Rehabilitation Services)

Position: Vocational ConsultantCounsellor Vocational Rehabilitation Services / Disability Employment ConsultantLocation: Upper Mount GravattDate: 2008-2009

Name of Company: Mission AustraliaPosition: Employment Consultant (Job Network)Location: Caboolture & CoolangattaDate: 2005-2008

Name of Company: CentrelinkPosition: Temporary Contract – National Call Centre

Customer Service OperatorLocation: Tweed HeadsDate: 2002-2004

Other EmploymentName of Company: Total Work Safety SolutionsPosition: Business Development ConsultantLocation: Yamba

Date: 01-02-2002 – 17-12-2004

Name of Company: AAMI InsurancePosition: Motor Insurance Senior Sales Person / Trainer / Home Claims

ConsultantLocation: Brisbane CBDDate: 08-10-1999 - 06-02-2002

Name of Company: Woolworths BeenleighPosition: Customer Service Supervisor – Front EndLocation: BeenleighDate: 1998 -1999

PROFESSIONAL REFERENCES

Shaun McNamara –Business Manager Kim Watson – Business Operations CoordinatorEmployment Services Queensland Employment Services Queensland0488 686 543 0418 881 707

Craig Dillion Kate Gould – Regional ManagerFormer Max Employment Employment Services Queensland0439 685 460 0488 686 894

Tracey White - Site ManagerEmployment Services Queensland 0413 351 290