Chris ErlandsonHaltom City, TX 76117

(682) 220-4877 Chriserlandson1@gmail.com

SummaryInformation Technology Professional seeking a career where I may utilize my technical skills, experience, and training supporting end-users in a technical environment and driving business objectives. Excellent communication and personality will be valuable to interacting with technical and non-technical personnel.

Technical Skills Windows OS 98, ME, XP,

Vista, 7, 8, and 10 Windows Server 2000,

2003, 2008 R2, 2012 R2, Small Business Server 2011 Standard

Office 365 Microsoft Excel Microsoft Word Microsoft Outlook Microsoft PowerPoint Adobe Acrobat

Microsoft NAV 2009 Active Directory Norton Anti-Virus McAfee Anti-Virus Ruckus Wireless Linear Control 4 REVO America

Cameras DNS DHCP TCP/IP Protocols

Hardware Troubleshooting Software Troubleshooting Failover Cluster Hyper-V Storage Spaces ConnectWise Kaseya OpenDNS

ExperienceConvergysWindows High Availability Server Engineer 3/2016-CurrentTier 3 Microsoft Support for Failover Cluster, Hyper-V, Storage Spaces, Storage Performance, File System (NTFS,FAT,ReFS), Storage Spaces, MSDTC (specifically with the network connectivity using Net Monitoring/ Wireshark), VSS. Maintaining several cases at once, always working one at a time, but having to multitask between several cases throughout the day.Document and research a range of issues from the above list of technologies supported in my role.Accurately document the full procedure through a MS-Dynamics powered ticketing system, MSSolve.Talk to clients in a high stress situation and having to remain calm on the phone while we fixed the issues.Utilize remote sessions through LogMeIn, Skype For Business and Citrix

Memo-Omega International (Memo Parts)Memo Parts is a manufacturer and distributor of heavy duty diesel parts as well as a fully-equipped diesel engine rebuilder. With its deep expertise in the heavy duty diesel engine sector, Memo Parts specializes in replacement parts and rebuilt engines for Duets®, Volvo®, Mercedes-Benz®, MAN®, Kubota®, and PACCAR®. For over three decades, Memo Parts customers have enjoyed excellent quality and a superior level service at a fraction of the OEM price.Systems Administrator / Backup Administrator 1/2012-3/2016

Maintaining and supporting the entire IT system, and troubleshooting issues the 30 users would have on their individual machines.Managing users, backing up data, and maintaining the network functionality using Windows Small Business Server 2011 (Windows 2008 R2 base) for maximum up time on the network for the users and management team.Supporting SQL server and insuring redundancy of the file server using Windows Server 2012 R2 for the users and the management team to have great accessibility.Maintaining backups through the online service Carbonite to provide redundant off-site backup for critical files for disaster recovery for the management team.Managing and backing up SQL Server 2008/2012 for management accessibility and redundancy.Testing all backup files to ensure functionality, between server files, SQL files, and NAV files.Keeping redundant copies of our business pertinent backups off site, but still easy access in case of disaster.Troubleshooting, programming, backing up, and managing Microsoft Dynamics NAV 2009 for the management team and the user’s functionality of the software running at peak conditions.Troubleshooting, installing, patching, and reformatting Windows XP/Vista/7/8/10 machines for the users and management team to use for both in office and remote devices.Configuring Cisco routers and switches for the users and management team to have full network functionality.Managing email through Google Apps for Business for the users and management team to have email in office as well as roaming access via mobile phones and home connections.Troubleshooting, supporting, and training users and management on Microsoft Office 2007-2016.Managing database integration between SQL Server and Microsoft NAV for users and management teams to have a usable interface in dealing with the database.Liaison with all IT related things and external vendors such as our website.Support and configured Analog, Cell, and VoIP Phone for users to access both incoming and outgoing calls as well as data (email, IP cameras).Assisted in the Technical design of the new building implemented on 8/8/2014, which involved cable planning and running, server room design and setup, Verizon FiOS Demarcation point and cables run into server room, Ruckus Wireless mesh, Linear.Configured and maintained Ruckus Wireless devices for wireless internet access in the main office for users, clients and management team.Modified, monitored and configured Linear system for door security, using magnetic locks and proximity key fobs.Monitored and configured a REVO camera system for security and productivity monitoring for the management team.

State FarmTechnical Support 9/2011 - 1/2012Inbound call center support center help for State Farm. Agents would call in and my duty was to troubleshoot the issues they had and do everything I could to resolve it at first contact.Managed user’s machines using Remote Desktop using NetOP to resolve issues and configure new software.Managed tickets through HP service manager for agents that called in and needed issues resolved.Troubleshooting Microsoft Office software for agents, usually issues the agents had with Outlook 2007 and 2010.Troubleshooting hardware issues for agents, primarily issues with printers. Would walk the non-technical savvy agent through the steps in getting the hardware issues resolved.

Erlandson Computer CareOwner 6/2010 – 9/2011Talking to clients to identify what services they would require then taking care of their needs.The scope of work consisted mostly of on-site services, and most of that was software related.Optimizing Windows based operating systems such as Windows XP, Windows Vista and Windows 7 by removing unnecessary services and applications from booting on startup, as well as clearing out unnecessary files slowing the system downInstalled and patched anti-virus software to clients machines, and when necessary removed virus, malware, and adware that was on the system.Reformatting the users machines when the system was beyond fixing, and needed a fresh startTroubleshooting hardware issues for the clients such as hard drive issues, RAM issues, and power supply issue, and giving the client choices on my recommended solutions for the fixes.Designed business's networks and infrastructure on new buildings, and implemented the proposed design

AuthenticomSolutions for Marketing Agencies, CRM Systems, Business Development Centers, and 3rd-Party Ser-vice Providers in the Automotive IndustryClient Support Specialist 03/2010 – 07/2010Troubleshooting and repairing issues caused by the automated polling service for the clients when they had issues with their data.Managing proprietary software via remote access using Cisco or Windows VPN on the client's computers in order to retrieve the data they wanted. When Cisco or Windows VPN was not available Team Viewer was used to access the client’s machine.Installed new software on remote machines for the client’s computer to communicate with our serversListen and take care of any issues the clients had with their data.Accessed several virtual serves for the data that was stored on them for the clients

Best BuyComputer Sales Representative 06/2002 – 11/2007Finding a product that fit the customer’s computer and IT needs.Listening to the customer's issues to determine whether a customer had a problem or issue that was within my abilities to resolve or if I needed to get another department or management team involved.Worked the Geek Squad counter when they were busy or understaffed to assist with fixing computers and doing computer setups.Dealing with customer's that were often less than pleasant in a calm and professional manner, in order to find a solution to the situation.

EducationMy Computer Career 10/2015-8/2016Awards: Word Class IT professional (Dean’s List)Certifications:

CompTIA Security+ MCITP Windows 7 Configuring

MTA Networking Fundamentals CCENT

MTA Mobility and Device Fundamentals CompTIA Network + CompTIA A+

CompTIA Mobility + MTA Server Administration Fundamentals CompTIA Server+

Western Technical College 8/2008-5/2010Information Technology - Network Systems Administration