resume - chris conover
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Chris Conover
[email protected] • (949) 413-1221 • 1292 Grayson Ave., St. Helena, CA 94574 Profile
Performance goal-oriented professional with a passion for craft beverage culture seeking the opportunity to represent a premium Napa Valley brand. Performs well in a challenging environment applying skills in personalized customer service, collaboration and consistency in sales and marketing. Offering specialization in:
Craft Beverage Industry • Customer Relationship Management • Leadership and Teamwork
Experience
Huneeus Vintners • Venture Markets Coordinator December 2014 – Present • Maintain customer database to provide relevant, segmented list management • Worked with Venture Markets manager on pricing, goal tracking, and invoicing for Venture Markets • Help to maintain relationships with distributors in Venture Markets • Create and analyze monthly reports for each state and distributor • Research and resolve customer/member issues with detail, grace, and efficiency • As the Direct to Consumer Operations Coordinator maintained inventory of DTC wine • Accurately process orders/returns in customer management system and maintain customer account by keeping
latest customer information accurate and current • Create yearly membership shipments working on repackaging schedule, product movement, and fulfillment • Provide proactive, top quality customer service and sales support as needed • Coordinate fulfillment of consumer vintage release offerings including assisting with production of materials,
coordination of ecommerce and POS data generation, order processing and fulfillment and reporting
The Bruery • Reserve Society Associate March 2012 – November 2014 • Serving as brand ambassador to fine beverage club members • Applying suggestive selling techniques throughout enjoyable customer experience • Ongoing research of related products within focused, competitive industry • Preparation and service of gourmet food accompaniments as Provisions Server and Bartender • Maintaining draft lines, keg systems, glassware, and other bar operations
Barnes & Nobles Booksellers • Café Manager March 2010 – January 2012 • Applied previous experience as Starbucks Coffee Store Manager • Monitored and maintained broad inventories, adjusting based on anticipated demands • Impacted major business decisions based on key business indicators • Researched detail of extensive product line up
OPIS Network • Junior Partner March 2008 – November 2009 • Core team member of boutique marketing company • Formed plans based on report analysis as Project Manager • Devised action strategy based on findings • Executed and maintained Sales strategy as Account Executive
Starbucks Coffee • Store Manager May 2003 – March 2010 • Monitored key business indicators to implement informed business decisions • Hired and maintained high performance of team members • Implemented employee programs to meet, and exceed, operational objectives • Supported all store operations • Directed, deployed and motivated employees to meet fluctuating operational needs • Oversaw and developed team members • Crafted hand-made beverages in fast paced environment • Discovered and respond to customer needs using innate, and learned, customer service skills • Embraced the "customer comes first" attitude and other Starbucks business philosophies
Education
2004 Coffee Master • Starbucks Coffee Master Training Program 2012 Certified Beer Server • Cicerone Certification Program 2014 Bachelor of Science in Business Administration with Marketing Emphasis
Chapman University, Orange, CA
References available